Complaint Rating:

I have the same situation as every one else. My pool supposed to be completed in May 07. To this day it still is not finished. Still need concrete, light kit, railing and ladder, plumbing, solar cover & safety cover. I call almost daily to John Jr, Denny, Midge and they never answer their phones or call me back. The only people who answer are the receptionist and they don't have any answers. They have almost all my money and it sounds like I'll never have the work finished. I was told there is a new guy in charge-Dave? I hope he doesn't stick it to me like the others. He at least speaks to me and tries to help. We'll see. I do think a class action law suit is the way to go. Are any of you lawyers? I have filed complaints with the BBB, Consumer protection agency and Attorney General office. I have not heard back from any of them. I have asked Castaway via VM, phone, fax and email for enough money to have another company finish the work.

Beware people!