Complaint Rating:

Company information:
Casio USA
Casio Customer Help Center
Dover, New Jersey
United States
www.casio.com

I purchased a Casio watch in February of this year. A week or so ago it fell off my wrist while walking through the house. I filled out the appropriate web form at Casio and sent the watch in for repair. On Monday (3/10) I received a repair estimate of $40 - nearly the price I paid for the watch.

When I called to inquire why they wanted to charge me for repair they indicated it was the band and not the watch and that the band was not covered under the warranty.

In fact the place on the watch that holds the pin that holds the band to the watch had broken. The band is fine

it is the watch case that failed.

They indicated they would notify me yesterday if they would reconsider by they did not call me yesterday or today.