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Cash4Gold Holdings
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3.5 41 Reviews

Cash4Gold Holdings Complaints Summary

26 Resolved
15 Unresolved
Our verdict: With a good resolution rate, Cash4Gold Holdings generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Cash4Gold Holdings reviews & complaints 41

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Newest Cash4Gold Holdings reviews & complaints

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3:53 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Cash4Gold Holdings deceptive advertising!

We decided to use Cash4Gold after reading the great references cited on their website. We were going to sell our jewelry on craigslist.com but thought this sounded like a more effective way to maximize our profits. WHAT A JOKE! I finally received my check after weeks and weeks of waiting with no word and no confirmation that they even received my jewelry -- I feared it was gone for good. It might as well be lost! For a 14K gold bracelet that I was offered $75, $85, and $90 for on craigslist I received a whopping $4.73! I felt instantly sick and feared the worst.

For some small diamonds that they took our of a ring they paid me $0.21. Yes, that is twenty-one cents. Add in a 14k ring and pair of earrings and my total windfall was $7.51. I feel like I've been sucker punched and just hope someone reads this and saves themself the time, energy and agony of going through this process.

This is a scam people. I don't how they got Forbes and the BBB to endorse them -- perhaps they did a few good deals at first to get the recognition but now they are nothing but thieves.

Read full review of Cash4Gold Holdings and 209 comments
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Adelaida
Warren, US
Feb 24, 2010 10:42 pm EST

Eight weeks ago i mailed jewelry to cash4gold and i still have not received payment for my gold and silver jewelry. I called their customer service number on Tuesday, February 16, 2010 to complain and the representative I talked with said a check had been mailed out a while ago. I told her I had not received it and she then told me the amount of the check and that she would submit a request that another check be issued and mailed out. I still have not received that second check. Basically, they stole from me and I am very upset. I needed that money to make payments for my husband's therapy, he was in Afghanistan and is having some problems. They have put me through unnecessary emotional distress, I have enough to worry about with my husband and now my jewelry was basically stolen.

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Linda Rackley
Haskell, US
Feb 04, 2009 9:00 am EST

On the 27th day of January, 2009. I sent cash 4 gold, a herringbone 26" men's chain and a 26" women's chain with a "L" charm on it to them. Both items are gold. The men's chain was very heavy. As of this morning they say they have not recieved these items. It has been 9 days. How can they have a high better business rating when they are ripping people off like they are. Both items were worth more than the $100.00 that they had of insurance on the package.

Linda Rackley

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Michelle
, US
Jun 08, 2016 5:03 am EDT

Cash4Gold - Turn Your Unwanted Jewelry into Cash!

Just received a spam email from this company. Beware - these companies will scam you out of your money and jewelry!

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Court
,
Jun 08, 2016 5:03 am EDT

Like everyone here, I have old gold & silver and decided to give CASH4GOLD a shot. Boy did I get taken! I sent them ALOT of my old gold and silver (enough to fill their bag they give you). Thinking I was going to get at least $100 for it all, I was excited. When I finally got the check, it was a mere $1.13. Thats it. I was shocked to say the least. I immedately emailed them & told them that I was not at all satisfied & that I wanted my jewelry back now, and if I didn't get it back that Iw as going to contact a lawyer. Well after a month of not hearing from them, I finally got my jewelry back today. Story over right? Nope. Not even close. When I looked over my jewelry, I was appauld. I had missing parts & some of my jewelry was broken! Some of my silver is even tarnished! I am SO furious! I should've listened to my gut & took my jewelry to the pawn shop. I DO NOT recommend these thieves to anyone! They are the BIGGEST RIP-OFF EVER!

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Janice Hemphill
,
Jun 08, 2016 5:03 am EDT

I also sent my envelope in 12 days ago and they do not show that it's been received - what a joke! On me!
I should have waited and taken it to a local jewelry store ...

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JJCH
Aliquippa, US
Jun 08, 2016 5:03 am EDT

Please, DO NOT send your jewelry to this company! We sent in (5) 14k yellow gold necklaces, (3) 14k yellow gold bracelets, (2) sterling silver bracelets and (1) 14k yellow gold butterfly ring with 4 diamond chips in it.

We recieved a check for $9.07!

I promptly called the company and told them I was sending the check back the next day and to not process our material. I also expressed how disgusted I was disgusted that they would rip off a consumer like this!

It took three weeks to get our jewelry back, but it all came back and was intact.

We still have the receipts for this jewelry, believe it or not, The total dollar amount for the total 11 pieces of jewelry is $1, 842.00...

They were going to pay us $9.07? Are you kidding me? After reading other [redacted]s on this site, we feel lucky we got our jewelry back...

Don't do business with this company, they are just out to insult consumers and make a killing from your loss.

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redhead1825
Davenport, US
Jan 11, 2010 11:20 pm EST

was sent a packet with information about how well the company was and they pay out the most for gold (necklaces, bracelets and rings plus a watch). all the stuff was worth over $1500.00 i recieved a check for get this $4.75 that was all my valubales were worth to them. i recently sent a e-mail to the company letting them know that i was not satisfied with the amount the check sent to me was for. i explained that i would be contacting y attorney if i did not recieve a e-mail back with a tracking number for the return of my property and so far i havenot recieved it. so please DO NOT send anything to this company you will not get much for your jewlery. cash4gold is a fruad and they rip off innocent people of their property.

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Auspecious
,
Oct 23, 2008 10:58 am EDT

On August 20, 2008 I sent to Cash4Gold their package they sent to me, to send in my jewlery. They garenteed that I would receive a sizable check within a few days. Needless to say they never received the package.
Now tell me with today USPostal Service HOW A PACKAGE can get lost? Well, supposidly mine did. the tracking number they gave me is not the same as the Us Postal uses so there is no way to track my package. I sent in over $1, 000.00 worth of old and broken gold jewerly, and I received a phone call from them this morning telling me they will be sending me a check for $57.12.
They say they guarentee all packages for up too $100.00, so they are sending me a check for $57.12. I am so furious with them I will be looking into some sort of legal action. What ever you do, DO NOT TRUST THEM WITH YOUR JEWERLY, IT IS NOTHING BUT A BIG FRAUD.

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shelvieboyd
,
Nov 30, 2008 6:50 am EST

on 11-19-2008, sent 3 braclets 2rope, 1 link all 10k1wed band(man)size 10, 10k scrap 1 earring, broken man;ring with small diamond setting 10k, stated 24hrs service, tracking#c4go894826, keeps stating still in transit to them. i was a fool i never sent as confirmation of delivery, the ads read so honest...as of 11-30-2008 . nothing. really needed money for grandchildren christ-mas, i live on fixed income... guess there is nothing like an OLD FOOL.

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annelie muller
Tempe, US
Mar 17, 2009 8:42 pm EDT

defrauding me out of my gold

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Contact Cash4Gold Holdings customer service

Phone number

+1 (800) 241-1811

Website

www.cash4gold.com

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