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Advance America Cash Advance Centers [AARC]
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Advance America Cash Advance Centers [AARC]
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2.4 47 Reviews

Advance America Cash Advance Centers [AARC] Complaints Summary

16 Resolved
31 Unresolved
Our verdict: Engaging with Advance America Cash Advance Centers [AARC], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Advance America Cash Advance Centers [AARC] reviews & complaints 47

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Advance America Cash Advance Centers [AARC] unpaid payday loan

I had been receiving calls from an "unknown" number on my cell phone for a week or so, with someone with a heavy East Indian accent, who said he was Officer Neil Thomas. He was intelligible, so I told him I wasn't interested and hung up. He called back and left a message that he was Officer Neil Thomas, and that he would take my hanging up in his mouth (his words), as proof that I was refusing to take care of this serious financial matter, and that I had better hire an attorney because I was going to need one soon.

Today I received a call, again from 'Neil', this time from [protected], which looks like a cell or magic jack number. He stated that he was with American Law Division, a Texas law firm, and that he was processing court papers for a lawsuit they were filing against me for an unpaid PAYDAY loan from Cash Advance America, unless I wanted to pay it off today, they would be having me served tomorrow. I told him I was unaware of any such loan, and that I needed more details. He said he couldn't give them to me, and then transferred me to his case worker, Alex DeCosta. Alex gave me the same dog and pony. I asked him for the details of the loan. He told me it was from October of 2009, for $500.00, and that the amount, with interest and expenses, was $1, 857.00. He then told me, that if they filed the case as planned, that the cost was going to be over $9, 000, and that the only way I could avoid this, plus my attorney's fees, would be to make arrangements to wire the money directly to Cash Advance America today. I told him that I needed to check my records, and asked for a number that I could return the call too. He told me I had one hour, and gave me the number, [protected]. I told I would check and call back. I went back to my bank statements for the months of September, October, and November of 2009, to see if I had and cash advances for that amount, and/or from that company (I had gotten an advance in September from East Side Lenders for a lessor amount in September, which was paid in September). There were none. I called him back at the number provided. After several attempts, with the calls getting disconnect recordings and circuit busy signals, I got back to 'Alex', and told him I was not able to verify his claim and that I needed exact details. He then told me it was on October 13th, 2009, and gave me the last 4 digits of the checking number it went to. I asked him, if it was deposited, why had they not withdrawn the payment on the designated payday. He said that the eft was returned as worthless, probably because of insufficient funds. I told him I would have to go and check again with the bank to determine if I received the money, and whether ti had been debited back out or not, but that if I was correct, I would certainly want to pay. I told him that I would not be able to pay until my next payday. He told me that he was not trying to collect on the debt, merely making a courtesy call in case I wanted to settle it before they file. I told him if I owed it, I would want to settle, but not today, as I still needed to check my bank records. He told me that was fine with him, but that unless I was prepared to wire the money immediately, he would have to file the papers and I would have to deal with it in court. I told him since I could not settle it now, to go ahead and file. He told me to go hire an attorney because they had all the technical documentation they needed to prove their case, and that it was all on me to prove otherwise, and then hung up. I verified my bank statements again for the account that he gave me, for the date he said it occurred, and again there is nothing. It occurred to me after the last call, that in no time during any of the previous discussions, had they ever used my full ssn or bank account number. Sounds like a scam to me.

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wstwng
Johnstown, US
May 27, 2014 9:58 am EDT
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I have received many APPROVAL E-mails from Cash Advance America for $3000.00 in the last 4 months. I had applied for pay day loans in late December and realized that was a huge error on my part. I have received numerous collection attempts from loans I never took out; harassing e-mails and phone calls. The most recent is from a Rick Martin with Cash Advance America, phone number [protected]. Please do not open the attachments. Unfortunately, there is no opt out of e-mails; the only thing to do is to call and request to be removed from call and mailing list, including reminding them you are will file a complaint with the FTC if they continue.

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Rachael1
lexingtion, US
Dec 03, 2013 3:21 pm EST

This is horrible to offer loans on this sites after reading what the customer went through. The company above in the initial statement is now all over the news. The worst part is that they are targeting Military families now. More than 300 military members or their families received high interest loans by Cash America payday loan companies. I would not be the one to mess with these members, they are tough and are not afraid to fight against these horrible employees who shredded information and made harassing calls. http://www.castlelaw.net/library/cash-america-to-pay-19-million-in-fines-for-robo-sigining-documents.cfm

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tammy444
Fort Lauderdale, US
Nov 16, 2012 1:28 pm EST
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I too have gotten this call...many times. I will admit the first time I got the call I was frazzled. I couldn't believe that I had let a small $500 debt get so out of hand. They claimed i owed them $1187, due to the interest and fees over time since 2009. But the difference was that they told me i had this debt but it had been written off. Why then am i supposed to be paying you? I hung up. They kept calling for weeks...even though initially they were going to be at my door with the police the next day.
Another situation occurred with the same company calling to offer me a loan. They are so dumb! How is it that i supposedly owe you money and you call me back within a week saying you want to give me a loan?! It was a $5000 loan and i apparently needed $240 to secure it. I dont care how you explain it. I am not giving you money to get money. Thats just ###ed!

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demasijr6
Antelope, US
Sep 17, 2011 12:25 am EDT

Just received a call from guy who says his name is Eugene Baker stating my husband took a payday loan in February of this year (2011). He said the original amount was for $300 but with late fees and collection fees the cost is $997 and they were going to file a lawsuit and would cost us $4, 000. He refused to tell me what bank the money was supposedly deposited into. He said the lawfirm he works for was in the Miami, Florida area and the phone number is [protected]. I know for a fact we didn't take a payday loan out in February this year. They had the last 4 digits of my husband's social security number and our address. He said the company name is Cash Advance America. Just like everyone else has posted here, very thick Indian accent that is incredibly hard to understand. I called the number back and it rang twice then went to a fast busy signal. This is the second time they have called our house. I'm going to keep my eyes and ears open. I didn't give them any money, account information, I wouldn't verify anything. If anything comes of it I will post more here, hopefully just like everyone else I'll never hear from them again.

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cgreen0714
Brighton, US
Sep 02, 2011 2:06 am EDT

I got a call today for my husband stating that we had taken out a payday loan from CASH ADVANCE AMERICA. I know that we hadnt so I asked the guy when this occured and the amount and he told me that until the papers downloaded and were ready to be served against my husband for the unpaid amount and attorney fees that he could not give me exact details . I kept pressing him for more information when he got pissed off and told me that I was an idiot and to get an attorney. These people have thick Indian accents and are very hard to understand. I immediatly got in the internet and did a search on Cash advance america and found out that many people have been scammed by these people. They had my husbands last four of his SSN and who we back with. When I tried to call the number back that they called me from [protected] it just says "God Bless America' and hangs up. DO NOT GIVE THESE PEOPLE ANY MONEY ITS A SCAM!

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isweetie
New York, US
Aug 29, 2011 8:11 pm EDT

I have same thing from this company call America Payment,
this guy have (thick Pakistant accent) call my job and my cell phone, and asked me, He say he is Ralph Stone from the lawyer firm, he got me upset, he say take a loan from this company for $500.00, if i don't paid on time they with charge me attorney fee, process fee, will come up to $810.00 or if they go to court i have to paid $8, 000.00 out of mu pocket. are they crazy, i call my bank about the statement they say their is no deposit of $500.00 in your account and they send me a copy of my statement and they are no figure on my account they are scam people, when u sign up for cash advance they got you, they used your information was on the
form you fill out form for cash advance, please don't sign no cash advance online, there are scam in the systems. They will liar on you say you did sign agree with the money. WHAT OUT FOR SCAM (THICK ACCENT PEOPLE) West Indians or Pakistani. Thank you for listern and reading my comment

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mew_va
Leesburg, US
Jun 04, 2011 5:03 am EDT
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On 6/2/2011 at 7:36 PM a message was left on my voice mail: (The caller had a middle-eastern accent – maybe Indian or Pakistani)
“My name is Alex Todd. I am with Brown Law Firm. This message is for Mr. XXX. Mr. XXX, the very first second you receive this message, I want you or your attorney to return my call as soon as possible before we go ahead and download a case against you as (? ) you case paper with us.
And we have one more name on the affidavit which is XXX as your guarantor and she also needs to be present in the court once we download this case. So please do not disregard this message and return my call as soon as possible. Our call back number is [protected]. I will repeat: [protected].
And if we don’t get any response from you then we have to send this court summons at your home address, your work address and your guarantor’s address.
Thank you so much. You take care.”

On 6/3/2011 I called the above number and a man with calling himself Gary Kelso answered. He sounded exactly like Alex Todd. He said he is representing Cash Advance America. He says his client says I took out a $300 payday loan and never repaid it. They tried to use the EFT function and were rejected because my account was closed or had insufficient funds.
Alex (Kelso?) wants to sue me for $7, 682 and issue an arrest warrant. He also threatened me with 7 months and 20 days in jail.
I told him that I never agreed to take a loan from his client. I admit that I did check out the process and enter the information they requested. When they told me what the terms were, I cancelled. I never clicked on the box signifying the electronic signature. He says that they made the $300 deposit into my bank account on May 8, 2011 at 12:11 PM. My bank shows no record of that transaction.
He gave me this Case File number: CF786453243.
He says he will download the summons into the Loudoun County Court on Monday (6/6/2011).
At one point I asked for the address of his law firm and he gave me this:
Brown Law Firm
3055 Wilshire Blvd
Los Angeles, CA 90010
Bairdbrownlaw.com

I went to the website and that information was correct. The phone number on the site is [protected].
I called the number and a very professional sounding person answered. I asked for both Gary Kelso and Alex Todd and was told that he had never heard of either one. I explained why I was asking for them. He asked for the phone number and I gave it to him.

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apietrzak10
Minneapolis, US
May 27, 2011 4:22 pm EDT

I spoke to an agent in homeland security from their michigan office this is a scam. If you have ever had a payday loan these companies sell your information to college kids in india that are calling from a magic jack number that is why the number continues to change. This is not a real debt the reason they have your info if from the payday loan company that you had a loan with. Also continue to check your credit report because they do have your info and will try and use it. I spoke with a representative from the loan company I did have a loan with and they did verify they sell the info to 3rd parties...wow are you kidding me. Do not pay these guys and yes you can say anything you want back to them I did...they are a joke...and here is the number they called me from [protected]

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Sappy50
Ralston, US
May 12, 2011 9:58 pm EDT

I got the exact same phone call today. Except my guys name was Ronnie Cooper. He also had a heavy Indian accent.
I am going to change my accounts tomorrow. This guy had way to much of my info. The number he called from was [protected]. Careful everyone there are some weirdos out the threaenting people to pay up.

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Judina
Westville, US
May 11, 2011 7:07 pm EDT

Well I guess I am not alone, today I receive a phone call from Officer Richmond (with thick Indian accent) with the Financial Crimes Investagtive Divison informing me that Cash Advance of America filed a compliant against me for not paying an $800.00 loan on Nov. 10, 2010. I told me to hold on and check my bank account and told him that I did not receive any monies on that day or 10 days before or after that date and ask him to send me all the details regarding this loan. He also knew where I worked and SS# and said that if I did not resolve this issue he was sending an officer to my house to arrest me. I ask him for his # to call back at and the nuber he gave me was [protected]. I did a reversed seach on the number and got [protected] Type: Land Line Location: Richmond Beach, .WA. Phone carrier is MCIMETRO, ATS, INC. Isnt it funny Officer Richmond lives in Richmond WA. I called ATT and talk to the anonace department about the all numbers I have seen on this page and the one he called me on. I going to try my best to stop this harassment. and hope no one gets taken by this guy.

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Advance America Cash Advance Centers [AARC] - scam

Like many others that I read on this website received a call on my cell phone and my place of employment. I was unable to take the call when they first called. When I listened to my voice mail a woman with a very heavy middle-eastern accent stated something about me being sued and the was pretty much I could understand other than her statement at the end of...

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Advance America Cash Advance Centers [AARC] frued

I received call from Tom Davis with American Legal Process, also India accent #[protected], also stated I got a loan in default for 786.00 and I needed to pay, court dock #248375 for freud, from cash advance american 21 days ago. He knew my SS# and my Bank, I told him I have every legal right to request documentation in writing and they have 15 business days to comply and that he can do nothing to me or my account without legal remifications to himself and his company he represents. I requested his phone number, fax number and address, so I can submitt to my attorney to sue him for Deformation of Character. He hung up. I tried to call back and got some other person who told me not to call again as soon as I made the same request to him as i did the first guy, but this guy wouldn't give me his name and hung up.

The number is in Metuchen, NJ and it is a cell phone number.

I have also submitted a complaint to the FTC, Federal Trade Commision for Debt Collection Frued. Also, submitted a complaint to the attorney general for IL and NJ.

I do not even have a loan with Cash Advance America or have ever.

I contacted NJ court house, there were several so I went to the Attorney Generals Office and that Dock number does not exist.

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Mike79
Adamsville, US
Dec 11, 2010 3:26 am EST

I recieved a call from the same Alex Dedcosta. about a payday loan that I did not pay on. It is legitimate. The already had my full name social security number and all the references that I had put on my application along with their phone numbers.

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Advance America Cash Advance Centers [AARC] not a complaint

Advance America is not taking anybody's money from a debit card. Now if you think you are paying too much money back then pay it all off at once. When you go in there and just pay the interest you are not doing anything but giving away money. They are not taking advantage of you because you were explained how things worked with you signed all those papers to get the loan. I bet you were happy when you got the money so stop your complaining. That's what wrong with people, don't appreciate when people help you. Could you have went to the bank and got that loan. Hell No! So shut up and pay back the money you owe. Nothing is free in this world. Oh, and I currently manage a Advance America in Texas.

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trishahilton422
Austin, US
Feb 17, 2011 3:15 am EST
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I used to work at Advance America in Austin TX. They are not scammers to their customers because everything is fully explained at the beginning. But I refuse to EVER work for that company again. They are nothing but money driven. Their expectations of their managers and assistant managers are outrageous. I was actually told by my supervisor to NOT feel empathy for the customers and to get them in the location on their due date no exceptions. In the end, we could not hold these peoples' hands and walk them through the door...but if they did not show up we got in trouble for it.

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ura*^$#
, US
Feb 03, 2011 6:50 pm EST

Spelling "security" You are the A*%# Now.

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Chris Stephens
Virginia Beach, US
Jan 17, 2011 4:41 am EST

AMEN! People need to be held accountable for their actions- "Bring me your poor, your unwashed, your dirty(and from my experience your nasty and smelly) and make them responsible for their actions. INCLUDING TAKING OUT PERSONAL LOANS. Don't borrow if you can't pay back! Especially if your only income is a "securty" check.

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Advance America Cash Advance Centers [AARC] took all of my income

My wife and I went to Advance America for a loan, shortly after we took the loan out I was involved in a serious auto accident which took me out of work due to my injury at this time I am recieving no income, the only income my wife and I had to live on was her social security money of $715 dollars which had to be used for bills food, etc. for the whole month. My wifes money went into the bank early due to the holiday on Dec.31st Advance America tapped into our account and took out over $650 dollars, so now I don't have any money to get me back and forth to doctor, theraphy appointments, all I wanted to do is get better so I could return to work, so much for that.

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u owe me
, US
Feb 16, 2011 5:59 pm EST

we took our money..not yours. all you had to do was call and set up some kind of arrangement to pay back.

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Advance America Cash Advance Centers [AARC] payment plan

A few weeks ago, I told Advance America that I wanted to stop doing the payday loan. I couldn't pay back the money without borrowing it back each time, and I wanted to stop. Well, they offer a payment plan, which was going to be too much for me to handle, so they said to stop a payment on two checks, which would default me from the program. I did that, and I was told to wait to hear from them to come in and start making payments. The payments were gonna be lower than they could put into the computer, they said. The district manager and a girl from the office said to stop the payment on the checks. On Thursday night, they took the full amount of what I owe them-$690! They did not have authorization to do this, and in fact, they totally went against what they said they would do. Both the district manager, Trisha, and Cindy, the girl who works in the office in Chesnee, said that I should just do the stop payment on the two checks, and then I could come in and make payments. The bank has assured me that they stopped the payments, and that Advance America just went into my account using my checking information and got the money.

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Advance America Cash Advance Centers [AARC] - loan scam

was scamed into takeing out a line of credit loan on 1/3/09 for $750.00 so far i payed over $1300.00 on this loan and now they tell me my balance is over $850.00 not sure but i think this should be called loan sharking seem's like they are going after seinor citezen's and takeing there social securty check don;t kaow if anyone can stop them must be some good kickback being paid in va.

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+1 (844) 562-6480 +1 (888) 572-9329 More phone numbers

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www.advanceamerica.net

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