Casey's reviews and complaints 1
View all 356 complaintsCasey's - rude employees
My wife and I went to get gas at caseys in knoxville, iowa at 2:30 pm on may 22nd.. Store # 2 I sent her in to pay.. And put the nozzle in our truck.. I then pushed pay inside.. And the attendant came on the speaker and said I had to prepay inside.. So I waited for her to pay.. There were other customers in the store waiting in line.. So I waited.. The attendant came back on the speaker telling me I had to prepay.. So I waited some more.. The attendant then came back on the speaker and rudely told me to shut off the pump and prepay inside.. I replyed my wife is inside waiting top pay.. Still again I was rudely told to prepay inside.. At which point I put the nozzle back in the pump and was getting upset.. There was a witness at the other side of the pump asking in disbelief if he was talking to us.. I stated yes he was.. I have never been treated so rudely at any gas station in all my 46 years.. They were very very rude.. Which is why I am filing this complaint..
there wasnt a prepay option on the pump.. it only said pay inside.. which I pushed.. and no I did not buy gas there.. and wont ever go there again.. maybe only to speak to the manager.. I left very angry.. and Caseys is where I have bought my gas for many years..
The complaint has been investigated and resolved to the customer’s satisfaction.
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You cant mess with the pump until it has been prepaid inside. That is why they were trying to get you to shut it off.