Please help. I have been a Cartier costumer since 1985 and own several watches, jewelery a glasses. I recently sent in a pair in to get serviced and had one broken part and one that was bent but could be repaired. They send me a bill for $771 for the repair. There are three parts to there rimless glasses and they want to replace all three parts that should be under warranty anyway. They are treating me as if they are not interested in even listing to my concern. I spoke to a representative by the name of Ian Miller he told me that he is the final decision maker and that there was no one that he answers to.
After doing some research I have found his manager who's name was Dennis Post. After leaving numerous messages to Dennis it took two weeks for him to get back to me in a e-mail, he wouldn't even pick up the phone to talk to me. It has been more then two months since I sent them my glasses. I have tried to get a hold of some one in corporate office but I have not heard from them Either. Wal-mart treated me better when I purchased a $100 pair of glasses for fishing then Cartier that I spent more then $100, 000. They are not the same company any more. They must have a financial problem or changed management. Buyer be wear.
I will never do business with them ever again and don't recommend anyone to do it either. Check with them before you buy anything the maintenance of their product is a rip off. Please help me with this matter so they don't get anyone else.