Complaint Rating:

Company information:
carpartswholesale.com
United States
carpartswholesale.com

I order upper door halves for my Jeep. I went to their website, I found them, I chose the right color and placed my order. The next email I got from them stated that they had shipped my order, in the email the part was the wrong color. I called them up and tried to stop the order, but they said it had already shipped and I would have to return it in order to get the right one. I said I wanted to start the return now so that I could send the part back as soon as I got it. They stated that there would be a 10% restocking fee, even though they sent the wrong part. I got the part got the RMA sent the part to the Mfg. company, and did not hear back from carpartswholesale.com. I called them and after a much more drawn out conversation than it needed to be they said yes they have a record that it was returned and it would take 4-6 weeks to process the return. Now that is ridiculous, there is no reason it should take this long, and here it is 4 weeks later, I still don't have a refund I've called a couple more times and each time they say it's been sent to accounting, and I can't talk to anyone there, and they'll send me an update, and I don't get an update. Do not use this company they are horrible, I have done research online and I am not an isolated incident.