Carnival Cruise Lines
reviews and complaints

I was scammed by the guide and his crew on the shore tour bought from Carnival. My sister was physically pushed and insulted by the tour guide. We both suffered from the emotional distress cause by the guide Luca on that tour. Carnival shore excursion desk personnel instead of bringing an apology and trying to resolve the problem, started accusing us that we were bad-behaved liars and they are not responsible for contractors (the tour operators whose tours they sell through Carnival) actions. That fact about Carnivals non-responsibility was never mentioned in any Carnival advertisements or by excursion desk personnel.
Any reputable trustworthy business would try to resolve customers unsatisfaction by proving a refund, offering some incentives, finding a compromise. My experience with the Carnival shore excursion desk proved me that Carnival is not a trustworthy, open and honest, reliable business.

cruise reservation number is: 41ZDF9
Cruise Line: Carnival Destination: Europe
Ship Name: Sunshine Departure from Barcelona on 5/17/2013
Arrival in Barcelona on 5/26/2013
Carnival advertises on its website and in its booklets that booking shore excursions through Carnival gives reliable, convenient, hassle-free experience. In contradictory, Carnival representatives (shore excursion deck) stated that the tours are operated by independent contractors and Carnival neither supervises nor controls their actions. So how would Carnival provide hassle-free experience by not supervising the action of independent contractors?
We ordered 6 excursions through the Carnival shore excursions tour desk and did not have any complaints and were completely satisfied with 5 tours out of six.
But the tour from Naples on 5/22/13 was out of line and was not even close to the experience Carnival promised.
That tour was not well-organized at all. On all other tours, maps were given to each tourist so the tourist can navigate in the unknown territory from one point to another. On all other tours, the guide and bus driver’s contact information was given to the tourists. The tour guide named Luca on the 8/22 tour from Naples did not provide us with his phone number nor did he give us any instructions on how to contact him if we get lost. We were not provided with a map of the place.
In the description of the tour nothing was said that the tour in Sorrento would start with the guide taking the group to his friends’ furniture store called “Lucky store”. Nevertheless, we had to spend 40 minutes of our limited time in Sorrento at that store where the tour buses cannot stop or park nearby (the guide ordered everybody to go to that store for a presentation and nobody could leave until the presentation was over; the guide accomplished that by not providing any information on the next steps of the tour unless everybody listened to the presentation and spent time in the store looking around and doing shopping).
When we were returning to our bus, we took a wrong turn and got lost which was easy without having a map in a new and unknown place. We had no way to contact Luca and started asking people how to get to the “Lucky store”- our meeting point at 12.15pm. Most people did not know where that store was or they did not speak English. Finally, we got to that store at 12.19 pm and the salesperson told us that the bus had just left but we should not be worried as they would contact Luca and arrange our transfer to the bus for 100 euros. We could not contact Luca ourselves. How far could the bus get in 4 minutes that it would take 100 euros to catch it? Anyway, we had no other choice to get to the bus but pay the money. When we got to the bus (5 minutes by taxi), my sister was very upset and said to Luca that ‘the whole thing looks more like a scam and not like an organized tour to historical places. ‘
As a result of my sister's remark, Luca started physically pushing her away from the bus not letting her in and telling her that “then she should go to the port by taxi and pay 200 euros more if she did not like it, since he waited for us 5 minutes at the place to where we got by taxi.”
I was shocked by such rude behavior, not to mention unprofessional, just simply unacceptable and violent. More to that, finally, he let us on the bus and, as we were walking down the aisle, said that ‘these ladies are so stupid and unappreciative that instead of thanking him for waiting, they complain.’
We contacted the Carnival tour desk about that incident on the same day, 5/22/13.
For the first time, my sister talked to a Russian speaking associate. He took notes and said that they would contact the tour operator and asked us to come to the excursion desk the next day.
The second time, on 5/23, another Spanish–speaking associate told us that excursion desk got the report from the tour operator and the guide Luca stated that he waited for us half an hour which was not true but the associate assured us that he knows the guide in person, he is a nice guy and he believes him and he does not believe us but fully trusts the operator and our complaints are groundless.
The complaint was not about how long we were waited for but was about the tour not properly organized: the unsolicited taking us to the store that was not on the tour plan, and rude, disrespectful, unprofessional conduct of the tour guide Luca. You don’t go on tours to get physically pushed, bad-mouthed and scammed for the money and pay more money for such “hassle-free experience”.
I asked the associate how he can confirm that we were waited for half an hour though it was not the point. In our case we paid the money for the organized tour (which was not well-organized) which includes some help at the unknown place, comfort and service, and not for the hassle, scam, public humiliation, and the accusation that we were liars afterwards. The associate told us that he spoke with other tourists from our bus and they confirmed that the bus waited for us half an hour which was not true again. I asked if I may talk to these people as well. He said “no, because that information is confidential”. So how do I know that any people were really asked? My sister suggested to find a couple with whom we had lunch on that tour and ask them how long we were waited for and if it is not a half an hour, we would be given a refund for that tour. The associate agreed.
The next day, we contacted the tour desk the third time. The associate said nothing new, ‘the guide is a nice guy and he does not believe that Luca did have such bad attitude and treated us the way we were telling.’ My sister asked if she could talk to the manager. The associate claimed that he was the manager. Then another associate came over and she said she was the manager. My sister took her name: Priscilla Molina. She assured us that they would talk to the couple we suggested and the associate would call me the next day informing that if it was confirmed that we were just waited for 5 minutes on the way to Pompeii instead of half an hour as the guide claimed, he would give us a refund.
So besides the bad experience with that tour guide we got equally bad experience from communicating with the excursion desk.
The next day, the Spanish-speaking associate called my cabin and informed: yes, we confirmed that you were waited for 5 minutes so no refund is due.
I state that we did not receive the service we paid for and our experience was not hassle-free as it was promised by Carnival. We followed the instructions and tried to address the problems and issues with that particular Carnival’s independent contractor just to find out that Carnival does not have any problems with its independent contractors and its associates’ attitude.
Thanks for your attention.

I want my money back. Carnival Cruise line left me and my 4 lil girls 11, 10, 6, and 3 year olds in Port Canaveral when we alerted them that we were lost and running late. We were only 10 minutes late and they still undocked the boat and sat at the Port instead of just waiting and allowing us entry. They took $3000 of my hard earned money and never offered us another package just $450 for customs fee. I am still enraged seeing my 4 babies looking at the ship as they cried. We were left in Port Canaveral with no means to get back to New York. If is was not for the good Samaritans at the car dealership me and my children would not have gotten to relatives in Tampa safely. This Cruiseline is horrible and has no humanity. It has caused me to never want to cruise ever in my life and I still want my money for my non-vacation and my devastated children.

Carnival Cruises taps on extra fees such as gratuity...so what if we did not want to pay the gratuity if we were not happy with service. The photos they take on board are also rip off as they are really expensive. yes you don't have to take them, but they are all over and you can't avoid, specially if your wife is pushing you to get them.

If you were one of the tens of thousands of people who were booked aboard the Carnival Triumph during the months of late February, March, and early April 2013 you have undoubtedly heard that Carnival has offered refunds for the cruise costs and non refundable airfare. What you may not have heard yet is that Carnival is quietly backing out of its commitment to refund passengers for the non refundable airfare. Here is the initial press release from Carnival:

…Carnival has also canceled 14 voyages of the carnival Triumph through April 13, 2013. Guests on the affected sailings will receive a full refund of their cruise fare, as well as non-refundable transportation costs, pre-paid shore excursions, gratuities, and government fees and taxes.

What many of you already know or are about to find out is that Carnival has backed out of its commitment. Cruise fare is being slowly refunded, but the company has made a decision to not allow airfare refunds, stating that airlines will offer credit for non-refundable airfare. Here is the email we received March 2nd 2013 telling us that Carnival had backed out of their offer:

Dear **** ****,

We would like to offer our sincere apologies for the disruption and cancellation of your cruise vacation.

We have confirmed with Southwest Airlines that some of the flights are still active and no changes or cancellations have been made. They also advised that once you cancel you will have a credit for the cost of your flights valid until January 23, 2014. For the portions that were canceled Southwest Airlines issued a credit valid until January 23, 2014.

Since no fees have been incurred and a credit will be issued by the airlines no compensation will be forthcoming from Carnival at this time.

Sincerely,

F***** M*****
Guest Administration Coordinator
Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 |
[protected]
[protected]@carnival.com

Not all the details in Carnival’s letter are correct, but a credit that is good only for the next eight months and only on Southwest Airlines is nowhere close to a “full refund.” Thank you Southwest for being the responsible company and offering to give credit. But Carnival has really taken the low road on this one. As for us, we have our vacations planned out for the next year…and thus have no use for the credits. We are out about $1000 due to Carnival’s cancellation.

If we are any representation of “normal travel expenses” then $333 per passenger, 3000 paid cruisers, aboard each of the 14 cruises; Carnival seems to be sacking their paying customers with a $13, 986, 000 bill that Carnival agreed to pay in exchange for good will.

If you are one of the people negatively impacted by Carnival’s decision to back out of their offer please consider writing about it. Look up who wrote about Carnival in your local newspaper and write them.

I booked a cruise Nov. 2012 and I had to cancel on 2/11/2013. I called Carnival Cruise Line(CCL) on 2/11/13 and spoke with a CSR about cancelling, I gave him my info to look up and asked if there were any cancellation fees or penalties and he stated "NO because I was cancelling before my final payment date. He also stated that my full down payment would be credited to my charge card account. I received a email notification shortly after and was charged a $250pp ($500 total) cancellation penallty and fee. I contacted numerous CCL representitives including Mr. Amilcar Cascais, Vice President Tour Operations and was told the same thing, that it didn't matter what the CSR told me and that it all goes back to the booking guest notes. I asked them to review the taped conversation of the cancellation and they could hear what he told me but was still denied. I asked all of them if CSR's are allowed to lie to customers but they kept saying that it was a misunderstanding. I will NEVER deal Carnival Cruise Lines again and suggest that no one else should! It is a real shame when a multi-million dollar corporation has to lie to its customers to make money!

Good day! I am ex -crew, i have job with carnival almost 10 years i was on position Team head. My last contract was on Pride i was there 6 months it was big disaster alot of stress for all crew from F&B department and in dinning Matred Manuel this man think he is KING, he change my position THW for team waitress BECAUSE complain from guest and i cry alot but he said only for 2 weeks, but after 3 days they change my name tag and uniform and i just think after so many years WHY, I have very bad situation in my famaly my mother die, my father old and when i ask him to help me never a get ansver from KING MATRED MANUEL, So i just want to say to MRS, Manuel thanks for my stress and i hope God see evrythink . One more think so many nice girls and boys from Evrope run from pride because Manuel always happy work with asian people they give him money for better guest or Philipina or Indonesia always Matred Waiter, and also you can buy for him wine, or something.one wors Mafia.

I booked a cruise on the Carnival Breeze for a 8 day southern Caribbean cruise out of Miami . I have been on multiple carnival cruise and I will never step foot on one again. I had to cancel 4 months in advance and they are keeping my 900 dollars as a penalty. This is BULL, this was never told to me when I booked the cruise. I will plaster there name everywhere i can. Don’t book carnival.

Ship: Carnival Liberty
Cabin: 2312
Booking Number: 287ND4

I have two complaints. First, the engine room was beneath our stateroom and the noise keep us from getting sleep when the ship was sailing. The noise was so loud it made it impossible for us to sleep. We had to sleep when the ship docked for ports. We didn't have the opportunity to enjoy sightseeing or excursions because we didn't get sleep the night before. Second, the life boat above our stateroom were hitting the side of the ship when we were sailing. My husband and I decided to take a 7 day cruise for our 5th wedding anniversary. So, we chose Carnival Liberty to celebrate that happy occasion. We ended not so happy at the end. This was may husband first cruise, but the experience was not good for him or for myself.

On 04/15/2012, my family went on the Carnival Victory and I wanted to purchase FCV vouchers for upcoming cruises.
As you can verify the Victory does not sell FCVs and the head of the Guest Services desk onboard told me to get them on my next cruise
and it will work for any cruise I book. So I booked several cruises (8 of them) including the next one which was on the Dream on 08/25/2012
(which I used one of my previous FCVs). On the Dream, I specifically told the voucher salesperson that I had already booked over 8 cruIses
and wanted to purchase 6 $100 vouchers. The salesperson gave me the FVCs and said to use the vouchers on my booked cruises.
I then called up Carnival and had a salesperson enter my FVC number for my next cruise on 11/18/2012 on the Conquest which she said
that the $100 balance would be credited by my FVC with additional onboard credit.

Now I get an email rejecting my 6 FVCs stating that my vouchers were purchased after I booked the cruises.

DO YOU SEE A PROBLEM HERE? MISINFORMED CARNIVAL SALES PEOPLE (LIARS?) FROM THE SHIP'S GUEST SERVICES, TO
THE DREAM'S FVC SALESERSON TO THE 800-CARNIVAL SALESPERSON.

I have be misinformed (possible lied to) by many of your employees, even being promised the FCV principal and onboard credit.

I recently went on an 8day cruise on the Carnival Valor ship. We normally do not cruise with them but we liked the ports of call. When we boarded the ship, we decided to have inch on deck, while the room was being prepared. I was appalled at the Slop that was being served! This was about my 20th cruise, and I mean to tell you, it was horrible. We went to our room, which seemed fine, but our cabin steward was no where to be found. Normally they introduce themselves, but not this time. E checked out the menu for dinner, which was not great. We ate at Scarletts, for an additional 35.00 piece, and It was terrific. Great menu, great service the way it used to be. The next night we ate in the ding room, and it was fine, but service was very slow. As for ever eating breakfast or lunch outside the dining room, no way! The slop continued out side for the rest of the cruise! Our cabin steward was never around, and once when gone all day in port, we got back neediness ice, which he failed to leave us, and my husband called him, and his reply was, I am busy right now! Seriously? He said his assistant would bring it, which after an hour never did! My husband went outside to find out where he could find ice and another worker told him, you ca go up on the9th floor and get it! That did it, I called customer relations, and told them my story, and in about 10 minutes, we had ice! This should not have come to this! I feel that now that they get their tips automatically out of your account, the workers do not feel that they have to give you any kind of service! Well guess what? I had the customer service remove those charges from my bill, and I took care of the tips in cash, and tipped the ones that deserved it over and above, and a bit less to those who did not do their job!
I am old school, and I do not believe that you should get something for nothing! also, went on 1 cruise recommended excursion and it stunk! Typical ! We did our own with the locals on other days in ports and much less expensive and much better! A mother rip off by Carnival! And let but not least, My husband and I came back with a few bites on us, and we think they were bed bug bites after further review! I dare say I will never do Carnival again! Smoking in the elevator, cigarette butts, leftover plates of food in the hallway, etc. Not my kind of cruise!
Former Carnival Customer!

My family of four decided to board Carnival Imagination june 29, 2012 to the Bahamas for a weekend. I had recently bought a $400 watch and noticed it missing on the second day. I went to the gym, came back to shower, and left it on the table. When we came back that night, it was gone. We however were so busy that my whole family kept telling me i probaly mispalced it in my luggage. the last day we throughly checked the room and NOTHING. Came back to Miami emptied out everyones luggae and still NOTHING. it is unbelievable that the staff themselves cant be trusted. we are trying to relax on a vacation and this is what we get?!?!?!? NEVER GOING BCK STICKING TO ROYAL CARIBBEAN

I am an avid cruiser. I absolutely love them. They are relatively inexpensive with many cruise lines to choose from. One of the reasons I cruise is because they are so inexpensive and I usually find a good deal if I wait long enough. This time I decided to book early, against my better judgment, because I was assured that with Carnival, if the price ever was lowered, they would honor that price. With my “Early Saver Rate” I couldn’t go wrong, right? That is absolutely incorrect! What a mistake! Their manipulative wording leads one to believe this is the case, but when the price is lowered on all travel websites one usually books through and you actually call about it, they say it has to be lowered on their website for it to be valid. It has to be a “Carnival advertised rate.” Now wait, is Travelocity paying the difference to Carnival to give their patrons such a better rate, or is it indeed a “Carnival advertised rate!” So essentially, they can lower their fares everywhere they get actual bookings from, and can continue to keep their fares high on their website, so as to not honor the lower price guarantee. And this is not considered wrong to them! The fact is, if I were to book this cruise today, it would be $150.00 less, so that should be the price given to me, as that was my belief when I originally booked the cruise.
This upsets me most because it is deceitful and dishonest. I feel as though they are actually stealing the money from me because of the way this is portrayed on the travel site I booked from. I have lost my extremely hard earned 150.00, but YOU don’t have to! DO NOT book the early saver rate! You can shop different cruises closer to the date of your planned vacation and can always get a better rate with the cruise line or one of their many competitors.
The service level on Carnival is also terrible compared to other cruise lines. The staff is obviously angry and overworked (and I know they all are overworked on cruises but with these people you can see it). The staff is sometime curt and rude. I actually felt threatened once when I fell asleep the night before departure and forgot to set my bags out the night before as I was supposed to. They came to the door the next morning, three men questioning why I did not put my bags out, in a threatening manner, and then said that they are sure I will never do that again. As if I had committed a crime! I know I had created more work for them and I was sorry, but I couldn’t believe that they were actually willing to scare me because of it! I had passed it off as one angry porter and not the cruise line, but now that I have spoken with their customer service agents, I am assured it is the entire cruise line that is the problem also. Don’t have someone threaten you, lie to you, manipulate you or be rude to you on your hard earned vacation!
I for one will never travel on Carnival again, because if they are willing to be that deceitful with their fares, what else are they being deceitful about when you are trapped on their ship for a week! Apparently they are not beyond threatening their guests for making a mistake. Fortunately, there are many other cruise lines, so I do not see a problem with finding another one, and this time, I will wait and shop around. I have never had a problem with Royal Caribbean and they are just as “fun” as Carnival advertises to be, but without the mistreatment of their customers. They also are frequently less expensive when you get to the bottom line because I’ve noticed Carnival adds more to the price for a better room than Royal Caribbean does. Enjoying your cruise is essential, so do not make the same mistake I did, just say no to Carnival!

recently traveled on one of Carnival's Cruise lines March 30- April 1st.

We went to dinner the first night a little late because we had open seating. We got there a little late but before the restaurant was supposed to close. We didn't understand why but they said we are not longer seating. Come to find out Sunday night that they turned us away 30 minutes before the restaurant closes. Even on Sunday night they were serving dinner and seating people 20 minutes after they closed. We were turned away to go eat hamburgers and fries.

Also there was some unexpected even that made us come back to long beach a day early. Well because of the circumstances they had to drive twice as fast and get from Mexico to Long Beach in one day. Well guess what because of the choppy water and the ship moving at such a fast speed we both got sea sick. We couldn't eat could do anything...we had a full 1 1/2 days wasted on a 3 day cruise. We only really got one night and one day that was somewhat enjoyable. I tried to contact Carnival by mail and email and they never responded. I called a few weeks later and they said to bad. They will not do anything for me or couldn't say why I was turned away for dinner. Honestly is this the way you treat people who had a bad experience. I went on a Carnival cruise before and everything was fine but this trip was horrible. I then started reading some complaints about Carnival. Let me tell you I will never go on another cruise line with them. Also when I told them that they seemed to not care. People go on any cruise line other than Carnival...they are the worst!

On March 18 through March 25th I sailed on the Carnival Glory from Miami, FL for a 7 night vacation, before departing you were notified of a food borne allergy in which I could not have certain foods, then once I boarded the ship I meet with the people in the dining room to go over my allergies once again.

The first 2 nights on the ship went out off without a problem, the third night however I became sick following eating food that had been prepared with foods that I cannot have, and having to pay extra to eat in the steakhouse. I then spent the next 2 days sick in my room feeling completely miserable. Good thing the next day we were not able to port due to weather in which I had excursions planned.

Once I was feeling well enough I tried to take care of the problem asking they just give me my money back considering what had happened. From that point one I was completely ignored by the food service director and customer service in the unwillingness to help.

On the final day of the trip my order at dinner was to be prepared based on my food allergy requirements. However this was not the case halfway through a bowl of soup I discovered the soup had been prepared with food I am allergic too. Within a matter of 30 minutes I had gotten sick prompting me to leave and go to the restroom.

Back at the table the matri'd, the chef and others were there asking what had happened. This time i was sent to the clinic in which I was given meds to counteract the allergy to some degree. I spent the next 3 days sick from this incident.

Following returning I have called, filed a report, emailed carnival. One person I contacted and filed a report told me "we will fill out a report and send it to the appropriate persons so this doesn't happen again".

Three weeks later and after calling my credit card companies, I receive an email from Carnival on the incident telling me to return as a guest and giving me 15% off my next cruise as a good will gesture.

That is not a good will gesture, not is not good customer service, that is nothing more than a blatant attempt at smacking me in the face and telling me we don't care, we're not sorry, and we have no intentions of making it right.

The severity of my allergies has the potential of sending me to the hospital and or causing dehydration due to the vomiting and diarrhea that is caused by my food borne allergy.
Carnival failed on many aspects of this as there is no excuse in this happening twice in one week. My wife and my mother both had to take time out of their vacations to ensure that I was alright and not becoming dehydrated, they had to take time to deal with customer service and the food service director who both were completely dismissive. We all have had to take time out to call and email. Three weeks after the incident telling me I can get a 15% off through email as a good will gesture is a smack in the face.
I expect better for Carnival. I expect a resolution that is fair and not just a smack in my face. This was my health, someone failed at Carnival, and to this day you still are failing to make it right.

What I'm about to post I've learned has become indicative of Carnival after reading other cruisers’ posts. Unfortunately, I learned it too late. Do not waste your money on this cruise line like our family did. This vacation was so bad that if I could turn back time, I would had stayed home and worked 70 hours a week rather than waste my time and money on what was a nightmare of a “vacation”.

I was not surprised to learn about the captain who abandoned the ship on one of their other cruise lines. That is generally the attitude of the staff on the entire ship of the Valor as well as their customer service at corporate headquarters.

Do not expect to be treated with any decency from their customer service. If you did not ready every page of their website like they expect you to, then you’re out of luck.
1. Pool and deck area
a. Our son couldn’t go in pools/whirlpools because he had a swim diaper on. We were kicked out of the pool numerous times. The staff said it was on FAQ section of site however we cannot find it. This would have been a major deciding factor in taking a cruise had we known this ahead of time. Why do they still charge the same price if we cannot fully use ship?
b. Hot tubs were cold and closed early. They closed the adult section at 10-11 p.m. at night. This was especially frustrating since there was a lack of other activities planned on the boat.
c. Closed main pool down during some of the main events on the pool deck.
d. 90% of the time just played a constant real of other ships on the big screen TV. Why not put something on there that other people would enjoy watching?
2. Music everywhere was so loud that you couldn’t hear the person next to you.
3. Spa
a. Worst facial I ever received.
b. Table was extremely uncomfortable and room was loud.
c. Gretchen spent more time mixing her lotions and cleaning things in the sink than she spent on actually giving me a facial.
d. Massaged my feet. Not sure why when she was supposed to work on my face.
e. My mother-in-law and her mother also didn’t care for their facials.
4. Damaged luggage
a. Several new luggage pieces were damaged
5. Cabin
a. Beds were hard even after they put additional duvet cover.
b. Room was hot and never fixed.
i. Someone came in to take the temperature and that was it. Didn’t do anything else.
ii. You could tell a difference in the temperature as soon as you got to our part of the hallway.
c. Refrigerator never was cold.
6. Food and service
a. Buffets always had the same food day after day.
b. Service at dinner was horrendous
i. Couldn’t get bread or water. Couldn’t get drinks refilled.
ii. Server did not do anything besides take our order and serve dinner. Never checked back with us to see if there was anything else we needed or ask how our food was.
7. Staff overall just had a “don’t care” attitude.
8. Shore excursion
a. Father-in-law paid for a shore excursion. However they never printed the tickets and put them on his bed like they did for the rest of the group. He had to go to the customer service deck 5 times and fight with them to get the tickets.
9. Housekeeping left door open to adjoining room and didn’t say anything about it during the check-out process.
a. Our 2 year old got out and went down the hallway. We thought our son was just playing in between the rooms like he had done all week. Thank God my sister-in-law found him going down the hall way. He knew where the elevators were and how to work them. Who knows what could have happened had she not found him.

Every issue we had was met with a "don't care, can't do anything about it, or too bad" attitude. Our experience with Carnival is not what we have experienced in the past. Every year we take a family Christmas cruise. Several of them have been with Carnival and we always had a great time. However, of the 21 members in our group, no one had a pleasurable time. We all felt as though we wasted thousands of dollars. We all tried on multiple occasions to work with Carnival to rectify the experience we had to no

I am highly disappointed with Carnival. My wife and I went on our honeymoon on the fantasy. There were a few very disrespectful employees on ship. The rudest one was a woman from Romania named Bilana or Biliana. She had no problem cashing me out at the casino but failed to state that using your own money to get quarters was forbidden. I did it twice for my wife and noticed that my card became deactivated. She had an attitude and stated it was a rule. She stated that I would be completely denied access for the rest of the cruise if I did it again and did so in a very aggressive manner. She also mentioned that they were the direct words from her manager who never showed their face. I asked her where the rule was and she stated that it wasn’t written and walked away from me. I felt that if I was spending money on your ship, I should have at least been informed. We also repeatedly checked our balance at guest services each day. Our last check was the night before we disembarked from the cruise. Out of $500, the ship held $100. Out of the $400 to spend, we spent $388 and went to bed. We awoke to a paper under our door saying "FINAL NOTICE". When we opened it up, it stated that we spent $644 on the cruise ship rather than $388. It was amazing to see how even after checking repeatedly with guest services, our bill could almost double on the last night when we did not really do anything. The employees became very mysterious and would only give us one or two word answers. The manager was "unavailable" but the girl would come from the back and say that her manager stated that there was nothing he could do and we had to pay right then and there. We were treated like dirt at the end and regret going on Carnival for our Honeymoon.

I’m filing a complaint regarding the room promised to us by a carnival rep several days prior to the cruise, We were promised by upgrading from a regular suite to a grand suite for $400 charge it would have the same amenities only larger size. We were quite disappointed to find out after we boarded that it was a stripped down and set-up for handicapped with many amenities removed. We complained the 1st day to the ship guest services. They told us the ship was full and there was nothing they could do. We got lucky and in the middle of the cruise someone got off the ship and we were able to move to a regular suite, Carnival refuses to give us a reimbursement for $400, We did get $200 ship credit but we lost 1 day of our vacation complaining and changing rooms. I would like the other $200 back since the merchandise that was promised was not as described. We felt like we were lied to and sold something we didn't want. On top of it my wife is going in for surgery in a few weeks and the handicap room didn’t make her feel comfortable,

We sailed on the Carnival Sensation on January 1st, 2012. We are constant cruisers and had avoided Carnival due to bad reviews, however we decided to give them a try. We were traveling with our extended family and chose Carnival because they said they would allow our grandson (5 months away from the age cutoff) to be with his sister in the 9-11 kids club. Once there, they refused and the Kids Director was extremely rude. He was put in a large group of 2-8 year olds with only 2 staff members watching them. Needless to say, he never returned. In addition, when entering Nassau, the boat collided with THE DOCK. This caused a lot of damage to the dock and we were concerned about the boat. No announcements or explanations were made at any time from any one in charge. Many people were concerned, but no information was forthcoming. Finally, my camera was stolen off the deck somehow while I was there. Customer service was "very sorry" but did nothing about it. There is very little kid friendly activities unless they are in the kids club. Even many of the "family friendly" events were anything but. While bad things can happen on any cruise, I don't think that rudeness by staff and a complete lack of any type of helpfulness is something any cruiser should have to deal with. Personally, I will return to Royal Caribbean and never book another Carnival cruise.

My wife and I went aboard the Carnival Splendor Dec 24th - Jan 1st, 2012 for the Holidays. We had to share our table with strangers at the golden pearl restaurant dinners which was aweful. Moreover, we complained to hostess Joanna & manager Gariel who were neither sympathetic nor helpful. Very dissapointing! We will tell our friends to think twice about Carnival cruises because of this.

I have a simple request.

We have booked 2 cabins on Carnival Liberty on Dec. 24th. Our sister is in the hospital and she is dying. She can die anytime and we sail in 10 days.

Try imagining having fun when you just buried your sister.

We would like to postpone the cruise until next year, but booking policy... not a chance