Menu
Carnival Cruise Lines Customer Service Phone, Email, Contacts

Carnival Cruise Lines
reviews & complaints

www.carnival.com
www.carnival.com

Learn how the rating is calculated

4.0 1287 Reviews

Carnival Cruise Lines Complaints Summary

941 Resolved
335 Unresolved
Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Carnival Cruise Lines has claimed their business profile
Click here to get notifications about new complaints of Carnival Cruise Lines. We promise not to send you any unrelated messages
Share
Write a review
File a complaint

Carnival Cruise Lines reviews & complaints 1287

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
2 reviews
1
8 reviews
Sort by:

Newest Carnival Cruise Lines reviews & complaints

ComplaintsBoard
L
2:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines ship atm - victory

I cruised on 12/19 on the victory and used my atm card in the casino on the victory. This is the only location where my card was used.
Shortly after my return my atm card was used by someone that hacked my account and charged two charges of $1003 each at a walmart superstore in miami, fl.
I suspect my card information was compromised by using the on ship atm.
I use an rf blocking wallet and take precautions and very cautious about protecting my information. I do not use it for any thing other than cash advances. I feel either an employee or the machine on the victory compromised my information.
Letting you know and want to know if you have received other complaints of this nature.
Thank you
Robert

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
3:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines smokers in next cabin/balcony

My husband and I recently returned from our first cruise, Jan 12-15 on the Liberty. This was a surprise for my husband's 50th birthday, and I splurged and booked a cabin with a balcony (#6-347). Unfortunately, the couple in the next cabin (#6-351) were chain smokers. Every time we went out on our balcony, they were either already out on theirs, smoking, or would come out a few minutes later and light up. My husband and I are both allergic to smoke, and inevitably, we would leave our wonderful balcony each time we went out, after being exposed to the smoke. We complained to our steward about this three times, and to 2 other stewards as well, and they all spoke with the smokers and explained the rules about where they could and could not smoke, but it made no difference. My husband's allergies kicked in and he now has a full-blown sinus infection. This really put a damper on our whole trip. I hope you will consider establishing a policy whereby smoking in non-designated areas would result in a fine. I think if that had been in place, we would likely not have had this problem. I hope you will consider providing us with a cruise experience in a cabin and balcony we paid for and expected. My brother and his wife stayed in a similar set-up down the hall (6-309) and had no problem at all. We really wanted some R and R, and the smokers ruined it for us. Thank you for your attention on this most unfortunate experience.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
6:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines glory jan7th to 14th

I have received a email about giving me 25% off next cruise
I am sorry that doesnt feel like enough!
The says the port were cancelled the decks were so full i had to sit on the floor and eventually went instead!
I ended up going to the spa and spent a fortune for something to do!
And the money the boat made the 2 days we didnt dock with booze was probably amazing for u guys?
I will never travel with carinval again and will warn people not to travel with u guys!
We should have been compensated on this trip

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
6:03 pm EST

Carnival Cruise Lines missed my cruise

Dear, Carnival Cruise Line
Hello my family and I were supposed to be on your cruise ship the Magic Jan.7-14, 2017 the 7-day Western Caribbean, but unfortunately our airline ran late getting us to Orlando on time. And I am letting the airline know we missed the ship.
I called your emergency line to let them know we were running late and I called when we landed but it took a long time before anyone answered the phone both times. When I called to let them know we were in Orlando the lady on the phone stated that she had no record that I had called around 12:00ish. When I called the 2nd time to let them know that we were in Orlando and were on our way to the port, the lady was not very helpful with us, but she did try to call down to the port and stated there was no answer down there.
This trip was a Christmas gift to my kids and my mother-in-laws 1st cruise. They have been waiting to go on this vacation. We asked the lady on the phone if she would be able to help us get on another one and she stated they only had 1cabin and we needed two. And then she stated that there was nothing else she could do for us.
Here we are sitting in Orlando airport and nowhere to go, no car, no room, no air fare to get home, and the kids are so upset their Christmas gift they have be waiting for is gone.
We are asking you to please grant us another cruise so my kids could have their Christmas gift. We would like to take the same cruise next year Jan2018, do to my kids are in school and work we can’t take any more time off this year.
Please make their Christmas gift come true.
Sincerely,
Sam& Sherry Broomell
801 Park Ave.
Kennett Sq., Pa 19348
[protected]
Booking # 2GF5F4 & 2GF5R2

Read full review of Carnival Cruise Lines
Hide full review
ComplaintsBoard
D
8:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines cheers (beverage package)

I am very disappointed and we haven't even sailed. I was online purchasing the bubbles package for myself and son and then going to purchase the cheers package for my husband. It then indicated everyone in the room had to have the alcohol package.. Really?!? I don't drink and am a diabetic. To which, I have the sharps container in the room/requested, so they do know this. I will not be paying $400 per person to have this.. I am very disappointed and won't be cruising carnival again.
Amy

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
9:07 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines customer care rep. ivan?

I had booked a cruise with Carnival Legend for August 2017. The same day I cancelled the same cruise, I booked three cabins, I was told I would get a full refund of my deposit . Well after getting the phone run around I was connected to this "customer care rep. Ivan ". He was rude, kept sighting security reasons, I asked for another rep. Was told NO, I asked for his supervisor again was told No, he is the supervisor. I am a platinum guest, I have been cruising with carnival for almost 25 years, not far from being a Diamond. I book 4-6 cruises a year with Carnival, and this is the treatment they give a guest? Not just me but anyone. Maybe Carnival has forgotten what and how far a "good" customer care rep. Is. I have no problem cruising with other cruise lines, if their customer service reflects that are very much appreciative no respectful of you as a human being will guess what, I don't mind spending my money for good customer service. In a messed up world we have today a little help no kindness to another human being will be appreciated. Sorry Carnival Ivan but with your attitude you will do a lot more harm for Carnival, then good.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
12:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines cruise drink package

I am writing because I recently booked a cruise that will depart Charleston on January 30th.  This is a Birthday celebration as my bday is January 29.  I am questioning your policy where as everyone in the cabin must purchase a drink package.  What if one person does not, cannot drink?  It is not fair to the person that wants to purchase the drink package that they cannot purchase the package just because the other person cannot drink.  It is also not fair to the non drinker to purchase a package to pay for coffee and soda and non alcoholic beverages...there is no way that person will spend $50 per day on those drinks. 

I would appreciate that you reconsider this policy. I have traveled with your line once before and didn't know about this program, I don't think we even purchased it at all.  But on other lines I have traveled on there has been no problem purchasing individual packages.  Please reconsider this plan as I would like to purchase 1 drink pkg for my upcoming Birthday Cruise.

Thank you
Michele Solowinski
booking number 5CL8Z7

Read full review of Carnival Cruise Lines and 2 comments
Update by Michele Cappadonna- Solowinski
Jan 16, 2017 6:33 am EST

I don't see an option to buy a non alcoholic card and an alcohol card. No way the non alcoholic person will drink $50 worth of coffee per day and they don't drink soda either. This sucks

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
ComplaintsBoard
A
7:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines receiving a refund

On Jan. 8th we were scheduled to leave on the Carnival Vista out of Miami. The Northeast had a snow storm come up the East coast which in turn cancelled my 1st flight. I rebooked on another flight into a different airport with a different airline and that flight was also cancelled due to no flight attendents. I tried everything to get to Miami and make our Cruise but was not successful. I requested a refund or credit while on the phone cancelling my cruise with Carnival but had no success. I would appreciate any help trying to get a refund or a credit for a future Cruise. I am a repeat customer with Carnival as this would have been our 7th cruise with them. This was a Sweet 16 celebration for our daughter. Booking # 2VW0S3. I did get back port charges and taxes but the 2, 386.00 cruise fee is what I am requesting.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
11:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines liberty cruise

we were denied to board the Liberty Cruise ship because they could not read my birth certificate. My seventeen year old son had to be denied to cruise with his parents on his first cruise. We were very devastated about this situation. We had find different places to sleep each night with limited funds. this was one of the worst experience I have ever had in my life time.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
2:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carnival Cruise Lines refund and or a credit

It is said to say that my 14yr old daughter and myself were 2 of many victims caught in Fort Lauderdale shooting in the airport...I called carnival while in airport to advise them that we're being detained and can't make it to the cruise boat...Well after several different contacts thru all the trauma carnival says they will not credit me another cruise or refund my money because it wasn't their issue...WOW! some customer service because we all know it was nobody's fault, but I thought they would be a lil more sympathic..Guess not! Terrible ! God is Good and we're back home and safe...

Read full review of Carnival Cruise Lines
Hide full review
ComplaintsBoard
R
9:29 pm EST

Carnival Cruise Lines carnival cruise - fantasy

We are not totally dissatisfied with our recent cruise experience but definitely not 100% happy. This made our 3rd cruise with Carnival and we have never had a bad experience and we plan to book again but wanted the following to be known:

Upon arriving to our room we noticed that the floor was very weak/soft and made a very LOUD creak/popping noise every time someone walked across the middle of the room. We immediately called guest services. The floor steward walked on it and reported it, agreed that it would need repaired however nothing was done.

The mattresses were so horribly uncomfortable, my husband spent most nights sleeping on the floor between the foot of the bed and the wall. We called guests services to see about pulling the mattresses down from the bunks or if there was another mattress available to switch with. We were told he could not open up the bunks because only 3 people was assigned to our room and he could get in trouble. He did say he would see about another mattress but we never heard back and nothing was ever changed.
The shower drain was extremely slow so the entire bathroom flooded every time someone used the shower (even if it was a quick one). The carpet around our bathroom stayed wet from the shower and the carpet around the closet was wet, we're assuming from the neighbors shower.

Horrible smell coming from all the bathrooms through-out the ship, very noticeable at the start of the cruise. It was really foul when flushing. We are avid campers so we are familiar with holding tanks and how things work but this smell was unacceptable.

I called customer service about these issues after arriving at home and it was a very short, not so concerned with our dissatisfied cruise conversation.

We were also told that when there is an issue on board that you physically have to go to guest services to file or open a complaint, which we were not told. We assumed by calling guest services from our rooms on board the ship that the issues would be taken care of.

Read full review of Carnival Cruise Lines
Hide full review
ComplaintsBoard
J
10:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines unethical practice

I spend at least $10, 000 a year with Carnival cruise line. I booked 6 cabins one evening and spent over an hour on the phone with customer service to get thru the process. At the completion of booking, I realized I was not given the option to enter guests names. I tried to edit online, but because my guests do not have the same last name as me, the website told me I needed to call to change the names but my cabins were reserved. NEVER DID IT SAY THERE WAS A DEADLINE FOR DOING THIS. When I called today to make the name changes, I was charged $50 per guest for not doing it closer to the time the booking was made. $50 for an agent to type something into a computer. The gentleman helping me requested for those fees to be waived but DK4 "Dawn", allegedly a manager, denied his request. I feel that if there is going to be a deadline, it needs to be clearly stated or else this feels like a scam. I would've called sooner had I known I would be charged an additional $150 for someone to spend 5 minutes in the computer.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
8:00 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines not honoring quote and quoting several different prices for the same room

Date of incident January 1, 2017 and is ongoing.
Booking number 5BD9C2 & 5BD8W6 totaling around $8, 000.
Our entire family is flying from California, Georgia and Spain to be together for our once a year family vacation. My sister however was not able to make it this year due to the fact that she lives in Spain, so we thought, but after rearranging her schedule she will be able to come after all. Our vacation is 7 months away and we are all excited. This in turn required us to add her on as a guest in one of our 2 Family Harbor Suites. Since the Family Harbor Suite we have only accommodates 4 people to a room we needed to change to a Family Harbor Suite that fits 5 people for the additional cost that we expected. So we called Carnival the following day after making the initial reservation to add her and we were given a quote of $758.00 for her and they would move us to another room. No problem, so we thought. When we tried to book the room we were told that room did not exist for 5 people and I had a screen shot of it showing that there was and then after being on the phone for an hour it mysteriously showed up on their computers but was not for the price we were quoted but for $492 on top of the $758.00. Customer service was horrible from Quinton who stated that he was the only supervisor and there was no one else I could speak with but him. Vanessa Polluter called back to see how our booking was and was given an ear full of the lack of customer service from Quinton who kept talking over me and not letting me explain the situation and was no help. She was also no help and gave a totally different quote of $1, 250 for a room while Quinton gave a price of $1, 058 for the exact same room. Each agent gave different prices for the same rooms we were inquiring about on the same night within a few minutes of each other. I felt like I was in the twilight zone. She kept saying that was an upgrade and I stated that we don't care if we are at the bottom of the boat with no windows we just want to have all of us in a room together. As a customer I asked if Carnival was willing to loose $8000 for not honoring their price of $758 for my sister coming from Spain? I will be calling corporate office tomorrow about this and hopefully they will honor their reputation of being accommodating when customers want to give them money and not take advantage of wanting upgrades and levels and windows. Who cares about that? We do not. Besides who stays in their cabin for long periods of time anyways. So windows, levels and extra shelves don't make a difference to me just a place to lay our heads in peace for a few hours together as a family is what we want. I hope they will make the right choice and the next post you will see will be a good one praising Carnival for their great customer service for honoring their word.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
7:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Carnival Cruise Lines employee behavior

Let me start by saying this is my boyfriend and I's first cruise. We spent about 4000 on this vacation after room, cheers package, gratuities, parking, etc. we were initially disappointed because no one ever bothered to give us details on the cruise like what muster on our cards meant or when our room would be ready or how dining or the cheers package worked. Whatever, we figured it out. However, around 4pm, there was a knock on the door. We yelled "HOLD ON" because neither my boyfriend or I were clothed. Our steward barged on in. We both tried covering ourselves as fast as possible but it was the most embarrassing and uncomfortable experience ever. Our steward didn't even apologize. Then, after dinner we return to our room and the door is wide open. Not just cracked.. wide open for anyone to enter. There was no steward in sight but our luggage had been moved and right on the dresser was my wallet and both of our passports. We don't think anything was taken but who kn ows if someone came in and took pictures of our identifications or credit cards. We never even met the steward who managed to embarrass and put all of my belongings, money and identification at risk within the first few hours of our trip. I decide I had enough and went to guest services. At this point, I don't feel like me or my stuff is safe and I'd rather be home than somewhere that doesn't care about me or my belongings. Guest services was not helpful at all. I got pawned off onto the stewards manager who reassured me she would face corrective action... but I don't care about that. She should've been trained properly to begin with. My concern is our experience, our vacation, and our $4000 being worthwhile. Then they brought out Daphne a guest services manager. She was nasty to me, condescending and made me feel like a worthless human honestly. She offered a bottle of wine. Are you kidding me? We already spent 800 on the cheers package. What do I need wine for? I asked for contact info for headquarters, an executive of some sort and requested to speak to the cruise director.. it was all denied. It hasn't even been 8 hours and this has been the worst experience of my life. I was a General Manager for a large retail store for a long time and this is not how you treat guests... I understand I didn't purchase a suite- but I should still be treated like I matter and that Carnival as a corporation values me and my business. We've essentially been violated sexually- a steward has seen our naked bodies without our consent and our personal belongings have been at risk for an unknown amount of time. Something must be done.

I am requesting a full refund. We have spent over 4000 in total and our experience was ruined. We couldn't even have our room serviced for the entire trip. The cheers package was a complete waste- no one can possibly drink that much in a day- alcoholic or non alcoholic! We also had an issue where our phone in the stateroom would ring once every three hours. Went to guest services and they said they'd send someone to fix it and no one ever came.

Our privacy has been violated and the safety of us and our belongings, identity and finances were put at risk. Please contact me. I am getting my family lawyer involved.

Read full review of Carnival Cruise Lines
Hide full review
ComplaintsBoard
T
1:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Carnival Cruise Lines flight schedule tickets or assigned seats for upgrades

We have 8 of us going on a cruise April 19th, 2017. We booked our flights thru Carnival Cruise Lines and they booked them thru American Airlines on the way and Delta on the way back. We have been trying to upgrade to first class and when We call American Airlines they said Carnival hasn't assigned us a ticket yet and until they do we can not upgrade. Now Carnival Cruise customer service is not understanding what we need and American Airlines said there is nothing they can do. Then We have been told all first class are gone anyway now. Maybe We can get on another flight. Can someone please try to help resolve this problem for us. The call back in one hour does not work. I have always had great service with Carnival Cruise Lines but our vacation planner is gone now, The one that was assigned to us will not call us back. My email is [protected]@gmail.com Thank You

Read full review of Carnival Cruise Lines and 1 comment
Hide full review
1 comment
Add a comment
D
D
don't use Carnival travel services
, US
Jan 04, 2017 3:37 am EST

We are leaving next week for a January 14th cruise. We booked our flights through Carnival Travel Services. I WILL NEVER EVER EVER do this again. I thought that because Carnival is such a huge corporation the service would be good. Get on your Carnival rep to assign those flights and then call the airline themselves to ensure they did it. Its 10 days before my cruise and I found out by sheer luck that our inbound flights hadn't been assigned. I paid for direct flights for 5 of us. So since they clearly screwed something up, we weren't even booked on the flight I was about to show up for Jan 14th. They tried to say oh well call your carrier. Are you kidding me? They are our travel service. No one can amend/book these tickets but Carnival. I had to force the travel services supervisor to help me. They finally issued us crappy connecting flights an hour earlier arriving an hour later in Miami...not only that, they spelled my name wrong on the flight ticket. I'm still dealing with the incompetence, its Jan 4th and we leave in 10 days. If the service on board matches the service we have received from Carnival Travel Services, that will be it for us. We've travelled on the Victory, The sensation, The Sunshine and soon to be Glory (maybe). Its a shame because Carnival ships are really the fun ships...Their travel services are a night mare. STICK TO EXPEDIA - FLIGHT HUB...anything else.

ComplaintsBoard
T
8:50 am EST

Carnival Cruise Lines discrimination/humiliation/security stalking/lawsuit

I purchased 5 cabins on the carnival vista sailing out december 24, 2016- december 31, 2016 and it was the ship to and from hades. I have never been so humiliated in my life and my family was trapped on this ship with security on our tails and wasting time proving that another family told lies and made our stay on the trip miserable. We are carnival cruisers and this was not our first cruise but I guess the vista was "out of our league"as far as the 2nd in command and security felt. The ship had a disconnect maybe due to the catering to the platinum card holders and the food was bland. Their was only one restaurant for our late dining (For free) and the wait time was 2-3 hours nightly. The family shows were too sexually orientated and every side joke, except for at bingo, leaded to something to do with sexual positions, humping or bringing attention to certain body parts. The internet that I paid for for myself and 3 of my children did not work for days and we "didnt qualify" for a refund although some of the patrons did get refunds. Im just done.

I requested copies of all reports and have yet to receive them and I am awaiting tomorrow to forward the documents I do have to our family attorney because I am not pleased with the overall outcome. I am requesting a full refund and apology from the crew members and staff. Once you review the claim on december 28, 2016 you will understand my concerns and reasons for further actions. My family now understands that we are not welcomed on carnival fun ships and will not bother you all again.

Read full review of Carnival Cruise Lines
Hide full review
ComplaintsBoard
L
10:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines bad experience and lack of concern of customer.

Willard and Shelia Lockhart-3LL8H7. We took our first cruise on the carnival glory on Nov 12th thru Nov 19th. The first night when we took a shower the water was not warm at all. We took cool showers. It was repaired the next morning. The handle that controlled the water was also broken. It was repaired the next day. On Monday the 14th we noticed that the table were magazines and our intensely for the next day was placed was not working properly, it won't go up or down. We were concerned that we would be charged for it being broken so we reported it. The table was picked up while we were out. We noticed that on Wednesday the 16th the table was not returned . So called and asked were it was. It was retired while we were out. No one called to say that the table is being returned, we called because it had been two days. On that same day we noticed the smell as if some one's toilet had busted and there was waste every where. We smelled that on and off through out the day and some on next day. It was in our room mostly when we smelled that. On Thursday the 17th we went to a club called the heat . We noticed that there were days and nights that the ship was very rocky. This night was no exception. We were on a bar stool and my husband turned to speak to some one and fell from the stool and hit his head very hard. Security came over and asked if he needed medical assistance and offered him water. He took the water but declined the medical assistance. One of the security asked me what room we were in. I gave him the information . I thought they would show some concern by checking to see if he was okay, they did not. No phone call or anything . We felt as if no one cared about his well being. This was not the experience we expected on our first cruise. We will never take carnival cruise again. We called and expressed out concerns. We requested a refund our money. We received a letter back stating they were sorry but could not refund us.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
F
9:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines $300 stolen

I just got off of carnival fantasy cruise ship today 12/26/16 after reaching customs to pull out my birth certificate I realize last night $300 of my cash was stolen by my room attendant. Very angry and disappointed at my room attendant dade in room# e153. I have cruised with a carvinal several times and this has never happened.

Very pissed,
Trekyria griffin

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
5:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines horrible experience

Booking #: 3TV8J7

I usually sail with Royal Caribbean but I always hear of how great the Carnival Cruise lines were, so I decided to give it a shot. My cruise was suppose to set sail from Dec 15 - 18 from Port Canaveral but we actually was not able to board until 6:00 pm that night and did not leave port until 11:00 pm. On top of that we missed dinner and were credited $15, I still do not understand where that amount came from. Being that I could of ordered a bottle of wine for that price. We left so late it caused our time in the Bahamas to be cut short. I tour had to end because we had to be back by 2:30. The water pressure in my room was horrible, it literally was drips when I tried to cut use the sink. When we did need something for our room (rich) was no where to be found, called numerous of times. A fellow cruise friend of mine bought one of the huge bottles of liquor and the people at the store broke the bottle and told her it was not there fault. On top of that some of your crew members knew nothing about the ship at all, as to what was where but we managed to find it on our own. The food was not that great, tasteless and other times served cold. We were rushed out our room on the last day before the ship could get docked, which took 2 1/2 hours to get it hooked up. One of the housekeepers was extremely rude as to trying to get us out of the room, when we couldn't even get off the ship yet because of the previous problem I stated. With this being my first time on Carnival I was hoping for better service. This was mine and a majority of my friends first time on the Carnival cruise line, despite all the good things I have heard it's possibly our last.

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
12:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Carnival Cruise Lines has left an official reply on this complaint.

Carnival Cruise Lines denied on board of ship

My husband an i was scheduled to leave from new Orleans on dec 4 20016. At the last minute he couldn't find his birth certificate he had other forms an pictures still denied. We have been on many cruises an have been very pleased. We were treated we badly by the staff an was not letting me see my husband are talk to him i could not move as they walk him out like he had mudered someone. I was told we could not get a refund or a credit. All i want is something back as a credit. Thanks

Read full review of Carnival Cruise Lines
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Carnival Cruise Lines contacts

Phone numbers

1300 385 625 +1 (800) 764-7419 More phone numbers

Website

www.carnival.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Carnival Cruise Lines?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Carnival Cruise Lines Customer Service. Initial Carnival Cruise Lines complaints should be directed to their team directly. You can find contact details for Carnival Cruise Lines above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Carnival Cruise Lines. Discuss the issues you have had with Carnival Cruise Lines and work with their customer service team to find a resolution.