Carnival Cruise Lines
reviews and complaints

Carnival Cruise Lines, LLC
3655 NW 87th Avenue
Miami, FL 33178

Re: Serious Customer Complaint

Monday, October 6, 2008

To the Executive Staff & Guest Relations Administrators,

My name is Dr. Ifeanyi Ufondu and I am writing with deep concerns for the horrific cruise experience my family, friends and I encountered this past week on the Carnival Destiny departing out of Miami, FL. I am a seasoned traveler with Carnival Cruise Lines and in the past have had the most incredible and enjoyable experiences with your company. I have had the pleasure to take my first cruise in 1996 on the Paradise out of Los Angeles, CA. to my most recent cruise on the Destiny. This has been the worst overall travel experience, hands down! Never once have I, nor my family, experienced the type of customer service insensitivity, disrespect and extreme condescending tone by a majority of your staff, primarily the Purser’s desk “ Annelijn Vemonden and Christina” whom were both patronizing, scornful, contemptuous, demeaning, and arrogant. The laundry list of complaints are below:

However, there were many disappointing factors on this cruise. I would like to itemize many of the problems that occurred while on board the Destiny.
- From the moment we arrived in our stateroom on Lido deck (#9172), we were appalled by the terrible odor inside. The most horrific stench of excrement inundated our room to the point we had to make several telephonic & in person complaints, as well as, by leaving a note with the Purser’s desk. We were absolutely stunned by the staff member “ Annelijn Vemonden” who was more accusatory, as if the stench was our own fault or just simply a fragment of our imagination, rather than being compassionate or concerned by our serious complaint. After several calls and in person complaints to Annelijn Vemonden, she blatantly lied to us by stating that someone had come to the room already and adhered to our problem and found no such issue. Well, when I told her that my wife and I weren’t feeling so well and that we had not left the room for six (6) hours, she stated, “Sir, why would I lie to you…I have no reason to lie . The plumber said that he had come to check out the situation and he wouldn’t lie either!” I was completely shocked and furious now! Her assertion was clear that we were the ones lying about this reeking odor. I incessantly asked for a room change, but Annelijn Vemonden stated that the ship was booked and no changes could/would be made. So we were stuck with that CRAPPY (literally) room!

I immediately asked to speak to a supervisor and she stated before I could even finish my request, that she in fact was the supervisor and that no one above her could/would assist me. She then proceeded to state that she would herself, not a plumber, come see what the issue was in our room. She stomped from behind the Purser’s desk with a frown, to tend to the matter and as we stepped inside our room she immediately and almost scripted, claimed that their was only a small odor from the pipes, and that the matter was tedious and that all staterooms have some form of pipe issues, which are usually taken care of when the ship is docked at our first port of call. Her answer was then to send a cabin steward (not Vlad) to tackle the problem with air freshener. Now our room is completely uninhabitable, due to the combination of excrement, old piping and flowers! At this point my wife and children are absolutely frustrated, angry, disappointed, and perplexed by the treatment, customer service (lack of) and the guarantee of a fun and fantastic experience usually provided by Carnival Cruise Lines. I am most certain that Mr. Arison’s intention and concept building his brand and continuing his legacy, was not to treat his customer’s in this manner. Even after numerous attempts to get this matter resolved, we encountered a second individual at the Purser’s desk, who started off nice, warm and compassionate, but after examining whatever Annelijn Vemonden placed in her notes, also struck us as rude and unconcerned. It was not until we encountered Heidi Cannell that our concern was acknowledged by an extremely sincere apology and a promise that she would look into our concerns. It was not until our fourth day on board that we received a letter from Annelijn Vemonden (ref# [protected]) and a cookbook…WOW!

ADDITIONAL PROBLEMS

- The pool frequently was closed and the staff could not tell us when it would
be open on scheduled basis so we could plan to be on deck.
- The cabin steward Vlad failed to keep the room in good order. I had to show
him the lint that was accumulated in the bathroom vent. There was sizeable
amount, the size of my fist that needed to be cleaned. The vent was hanging
down. He only prepared the queen sized bed and not the two draw down beds for the kids.
- The shower nozzle was split and should have been replaced as requested, but
was not.
- Room service was a disaster. I ordered peanut butter & jelly for a snack. The
service came more than 45 minutes later with a coffee pot, but no coffee cups.
A salad and a plate of cookies…which I did not order at all! They had to return
with the correct order a half hour later.

- On the day of disembarkation, there was an assault on an elderly African American couple by a younger, Caucasian couple and the staff and security saw the incident but did nothing. The younger couple continued to verbally assault the elderly couple and even physically pushing the elderly man against the disembarkation bridge, tunnel walls screaming, “ Get out of my you F&%king ###, some of us have planes to catch to Russia!” That just topped off our experience the most! Especially since my wife, son and I are African –American, but our son’s companion KEATON HEAD is Caucasian. The entire cab ride to the airport and throughout our flight home he asked over and over again, “Dr. Ufondu, I thought people didn’t use the words and act like that anymore…I hate being white!” How do you console a child after experiencing this?

I reiterate that this was our first bad experience with your cruise line, and I hope it was just a one-time problem on the Destiny. I suggest you investigate the conditions stated in this report. I expect that remuneration or replacement compensation is in order for the problems encountered. Your staff completely ruined my family’s annual trip and moreso, our companion Keaton Head (whose ticket I paid for), his first and only cruise experience. I hope to hear from you immediately at [protected] or via mail, email.

Sincerely,

Dr. Ifeanyi Ufondu, Ph.D.

YOU RUINED OUR ANNIVERSARY!

Response Letter from Carnival's Special Advisor, Office of the President: READ THE CONTRACT!

Wednesday, September 16, 2009

Carnival Cruise Lines
Attn: Max Deazle, Personal Vacation Planner

Dear Max:
By now you know that our 5-day Ocho Rios- Cayman Island itinerary was changed to Key West-Nassau-Freeport.

We were notified of such change upon arriving at the terminal Saturday morning – yet workers on this ship said they were notified of such change as much as 2 weeks ago!
We are extremely angry and disappointed at being forced to take a trip to ports THAT WE HAVE NOT CHOSEN. That Carnival denied advance notice to us to make alternate plans for our vacation is both unprofessional and inexcusable.

Friday night during the Fun Pass online setup, I had spoken to Carnival staff four (4) times – and no one mentioned the itinerary was changed. I asked, “Is everything still on?” and the response was “Yes, enjoy the cruise.” My last conversation occurred about 10pm. What happened over the next 12 hours?

The ironic part: As part of the Fun Pass sign up, we were requested to give emergency contact phone numbers and email addresses. Obviously, Carnival opted not to use those phone numbers and email addresses to contact us of the change. Why?

What right does Carnival have to tell any passenger where they are to vacation?

Carnival dictated where we were going – without our consent. In my instance, to ports we’d already been to. And for the inconvenience, we get a 20% discount off the next cruise. WHAT AN INCREDIBLE INSULT AND OUTRAGEOUS TREATMENT TO YOUR CUSTOMERS!

I believe that Carnival did not issue advance notice for fear of having to sail with a mostly empty ship. I speculate that because of all the passengers we’ve spoken to, none would have made the trip. Carnival is clearly in this for the revenue, not empty cabins.
You know that the last trip we made to Ocho Rios and Cayman was altered due to in climate weather – which was totally understandable. Now this trip was altered. I can tell you that my family and I are not going to give the Carnival Destiny a THIRD opportunity to get to Ocho Rios and Cayman. How stupid does Carnival think we are?

Please forward to me the Carnival executives names and contact information so I may forward to them this complaint. I will of course forward this to your “customer service” department – not that they’ll respond. They sure did not respond to me after the last cruise fiasco!

By the way, my overall comments of the Destiny are about the same as last cruise:
1. Still have not met the Captain or the Officers. My parents are mortified by this – having cruised on other lines where such interaction is customary.
2. Still have not met the Maitre d’ – yet once again I received the envelope to give him a tip. My parents were incredibly mortified by this request - to be asked to give a tip to someone she had nether met nor had services provide from.
3. The workers in the Spa/Workout Center remain extremely unfriendly. I have been there 2x a day for 5 days and have yet to receive the first “hello.” Do they know who their customers are? We may be old and out of shape – but we are the customers!
4. The workers in white uniforms don’t acknowledge your existence. Same behavior as last year - What is this about? Actually, my parents inform me this is standard behavior of other cruise lines.
5. The Room Steward and related staff continue to be exceptional.
6. Arris and Tusantha on the Galaxy dinner staff are exceptional helpers – like Roberto on the last cruise.

Overall, the Destiny really seems to be a whole lot more unfriendly since the last cruise – I just don’t understand the arrogance.

Finally, I’m still waiting for the maintenance folks to get the room radio working – and it’s the last day. Guess it really doesn’t matter anymore, does it?

My family and I will NEVER come back to this ship. I am so sorry my wife’s 50th birthday was spent this way – you have no idea!

Thanks for listening and I look forward to getting that contact information. I’ll be glad to make the time to meet with someone at Carnival of importance my next time in Miami.

Mark Murphy
506 Stephanie Court
Lake Mary, FL 32746
[protected]

Emailed to Max 9/17
Sent to Guest Relations: 9/16, 9/17 and 9/18/09
Mailed 9/17/09
Copy to fax [protected] Attn: Gerry Cahill
Copy to James & Dorothy Murphy

I just returned from a 5 day cruise on the Inspiration. We traveled to Tampa then to Grand Caymen and then to Cozumel. I have to say the service, food and the cleanliness of the ship was up to par. HOwever did anyone on Carnival ever hear of second hand smoke or lung cancer? Smoking was allowed virtually everywhere on board. Every outdoor area shared by others, all the bars and clubs except the one in the common lobby area. The ship stunk of smoke. It was disgusting. I do not smoke and my husband suffers from asthma. We are home for about a day or so and he is still coughing. People just lit up everywhere. The pool area for example. One side of the pool was smoking and other side was not. Last time I checked 25 ft in between us was not helping. It was still in my face. I could not stay in the nightclubs or bars and enjoy most of the entertainment. So if you dont smoke dont cruise carnival. I was also very disappointed in the dress code. No coverups in side. People were walking around at the suishi bar in bikinis and no coverups. That is just gross. Men walking around inside again, no shirts in the dining areas and in the bar areas. I even saw a man 3 mornings in the breakfast dining room with his robe, pajamas and slippers. No control. Dinner dress was also a disappointment. Tee shirts, jeans nothing nice. No enforcement. I would never cruise this line again.

ok, i was working on CCL before, and it's true about people complaining for everything, like they expecting a royal tretman, come on...but there is a lot of truth in this lady complain, especially in last few years carnival became the worst and the cheapest cruise line in the world, that's why i left it, and like more european people like me! Most of the 'bosses' are indians or english people, and that is the biggest ### on earth...trust me...all of those people are not educated, they are on positions only because they are slaves of company for many years, all they do is giving crew a hard time, and because of that guests are suffering! and the food is awfull, they import it from some asian pure countries, and indian cooks in kitchen are dirty and they prepare that food in ways that is even awfull to mention! my advice is that if you care about your health NEVER GO ON CARNIVAL CRUISE LINES!

About passengers sexual behavior...this is not Carnival problem...They can not take any actions to stopped. Ship is not a kindergarden to crew had to say you are a bad boy/girl, you are not allow to do this...Passengers always making troubles to each other and then and the end blame crew. You could meet captain on the formal night...This is on each cruise. Every formal night which is on the shorter cruises only once you could see him but you simply missed it...Beef was not for cheewing...What a poor complain, did you try chicken or lamb? About suitcase...that is really shame for scratches...but only smart people if they know they have brand new and maybe expensive suitcase always wrap in the plastic sheet...Technical problems on the elevator can always happen but on the ship even on Holiday the smallest ship of this company they have 8 elevators how to get up and down...so poor excuse. Only what is unexcused is your massage. Staff member suppose to tell you that you may have to wait for a simply reason that one lady before you came late little bit but this is about hospitality...

Americans style is always complaining...Of course what more could one expect...

If you really had all that very expensive "camera equipments", you should have carried your backpack onboard yourself, and not simply handed it over to the dock workers (who are usually NOT Carnival employees).

Carnival takes lost luggage very seriously. I am not sure what you did to be an exception (piss everyone off?). If a piece of luggage isn't found by the end of delivery (as you were told could be 8pm... I have gotten pieces myself after 6pm), Carnival will indeed search.

Carnival will even go as far as to helicopter luggage to a ship, if it is found still on the dock, or loaded onto the wrong ship. Now, that to me is serious service.

My camera was stolen. I am pretty sure it was the lady that came in to clean the restroom right after my friend and I left. I realized I had left in less than 3 minutes. I ran back to the restroom and both the camera and the cleaning lady were gone. The restroom was empty. I hear the workers are worse than the passengers! Who does that? Who steals someone else's memories?

The ship was scheduled to arrive in Ocho Rios at around 10:00am the ship was delayed 3hrs due to weather which shifted everything for passengers. Excursions were cancelled/rushed. Our family was not allowed to eat dinner. A credit should be given for this inconvenience. I did not get what I paid for. Not happy!

I was tasked planning a family vacation. I literally had to talk everyone into going on Carnival rather than Royal Caribbean. So I planned a group booking. Well it is totally not worth all the effort that goes into group booking because Carnival does not keep the cabins together or honor any connecting room requests! Oh yeah, you can pay EXTRA if you want that. Travel agent has talked to three different supervisors. Next big family vacation/reunion will be on Royal Caribbean...Connie

Paying extra for room assignments is a terrible. It used to not be that way.

I would agree totaly. I am not impressed by the services provided by Carnival. Fortunately my cruise was paid for through a third party; with that said I had a bad feeling when check in started. the person checking me in tried to argue with me about needing a passport or birth certificate. I had an enhanced drivers license which is authourized for travel by car, train, or boat to Mexico and Canada. (carnival confirmed this well prior to sailing) After boarding the ship my wife and I were trying to navigate the elevators to get to our cabin. Elevator opens out walks a security gaurd, we confirm it is a down elevator and has we attempt to get in the gaurd realized he was on the wrong deck and pushed by us prevented us from getting in the elevator. Then after the cruise the big surprize. As you are all aware they have the sail and sign card. They pre-authorize $50.00 then they let you charge to your account while on ship. what they don't tell you is that the pre-auth every purchase holding funds from your account (debit cards) Not just tallying it up at the end. thats fine you know your budget you do not exceed it and you are fine. Unless they (Carnival) duplicated the pre-authorizations not once but twice hold twice the amount you purchased causing you to be over your budget without knowledge. So when I called to complain that thier error caused me to encure overdraft charges their response was "we are authorized to pre-authorise every purchase" It took three explenations by me to the person on the phone before she understood that they screwed up. Her comeback then; "If you would like to lodge the complaint in writing here is the address." I told them I hope they will enjoy my letter as it is doubtfull I will ever sail Carnival again, especially on my dime.

Just to let you know cruises are not the only thing they scam on. Back when they had an airline I signed up to be typed in a 737 Airliner. This was presented to me as a job offer upon completion of their flight program. As a former Eastern Airlines pilot I saw no problem in flying the smaller aircraft. I laid out the $6000, 00 for the training. On the first day of ground school they had some girl who had no flight experience trying to teach us 737 systems. Well it gets better when it came to start simulator training we find out that the simulator they were using had been disqualified by the FAA as a flight training device. Now to make things even more interesting Mickey the president of Carnival files bankruptcy with the excuse that stock woukd drop if any of the aircraft had an accident. BULL##### the real reason was 80 million dollars was owed to creditors. As a result we recieved no completion of our training or any money returned to us. The only good part of this saga is the SOB died however looks like there is a new crop of ###holes are carrying on the tradition of screwing people! I would advise ant one to stay away from these crooks. Just talk to those people who were on board the Carnival ship that caught on fire and while they were on the outside forward decks the cabin crew was rifleing through their things stealing the passenger's valuables(jewlery.money, cameras ect..) STAY AWAY

former airline captain

How bad is Carnival?

We went several times on Royal Carribean and were very satisfied. Is there a major difference?

Is it really true that the food is cold and greasy? What is the bedbug protection protocol?

Never use Princess cruises, especially the Star Princess - senior staff deliver bad service - use any other! They are rude, arrogant and tell lies - they must be the worse staff ever!

Never use Princess cruises, especially the Star Princess - senior staff deliver bad service - use any other!

I have been on the Fascination and the complaints here are spot on. Carnival is simply the worst company I have ever dealt with- don't tell me I'm crazy, cold food is cold. I didn't have a hot meal during the entire trip! Everything was cold- the tast was cold, the steak was cold (and awful), the soup was cold. The whole ship smelled like smoke. The rooms were clean and generous, I'll give them that- but all in all, RC or Disney offers much better cruises and I will never have anything to do with Carnival again.

You guys are off your nuts. I went on a carnival cruise with my family for 7 days. We went on the Triumph. Every night when we came back to our stateroom it was always clean. The whole ship was clean. The food was great. They had plenty of things to do onboard. We got to go to all of our ports and it was sunny. I did not have to pay for any activities. The crew was friendly. They always asked you did you need anything or were we enjoying our cruise. We made it ontime. The ship was not ghetto. So if you ever want to go on a cruise that is fun then you shuold definently go on carnival cruise lines. That is why we go on one every year. We go on a different ship every time and they were all delightful.

Carnival Cruise lines are the worst. I spent 3000 dollars for a 7 day cruise alerted the ship that we were on our way, they left us and we were only 10 minutes late and they were still at the Port and refused to hold the ship. So me and my 4 little girls were stuck in Florida alone and no place to go. Carnival only offered us 450 dollars of the 3000 and never tried to reconcile. My children were devastated and on top of that, early that year I almost died from a Blood Clot in my lung and was unable to afford anything for kids because I spent the bulk of my money on this cruise. They never offered us a thing. Shame on you Carnival...
Signed a devastated mom of 4

Read your cruise contracts you sign and agree to, a cruiseline is not responsible for any mechanical failures, missed ports, etc. They do not have to compensate you at all although most cruiselines will give passengers something.

Dear Madam & or Sir,

This is an unusual complaint but none the less, we think you should know what is going on at the Grand Bahama Shipyard.

On the 21st of August, an incident took place where management terminated two of the unions Shopstuart's unjustifiably.
As a result, the situation is now getting out of control. The Union was only asking for the two Shopstuart's to be reinstated but management, after knowing they were wrong and being told by members of the Government's Labour Board, has refused to reinstate them after being advised by the Labour Board to do so. The action now, by the union is to push forward on a Strike Vote set for the 17th of September, 2009. We are asking you to intervein and stop this matter from going any further. The only thing to stop it is the reinstatement of the two Shopstuasrt's.

Yours sincerely,
Concerned

I was on the March 29 trip... You forgot to mention how it smelled of sewage for 2 days. It was the worst vacation of my life... I have 2 pages of horrible things and will not use the 25% off coupon because I would rather work than spend a vacation on this poor excuse of a business. I hope everyone stays way clear of Carnival. I'm going to tell EVERYONE to NEVER go on a carnival ship. I'm so mad at how they handled things (one thing was my husband was thrown off a horse during an excursion and it took the ship 24 hours to check on him!)... I'm not even going to spend my money on any of their other businesses. (holland america was going to be our next cruise... not now).

Dear Madam & or Sir:

I responded to your survey and wanted to expand on my answers of not being totally happy with your cruise.

My first incident occurred with my 12 year old daughter . I signed her up on your Carnival camp program for her age group. When I went to pick her up they had her and other children on a small stage practicing as far as I was concerned on how to say or create pick up lines.
Your director in charge of their group I believe her name was Nellie she was from Croatia.
She had my daughter and two more girls on one side of the stage and the same number of boys on the other stage.
She asked contestant #1 ( to the boys) " If you wanted to meet contestant number one what would say?
Contestant number one responded " That she is pretty and I like her dress"
Carnival Counselor: " contestant #2 "What would you say to contestant #1?
Boy #2 responds " That contestant number one is a liar and that I would not pay .25 cents to be with her."
At that point everyone in the room starts laughing and the kids are cheering him on the counselor continues to contestant number three as if nothing offensive happened.
I pull my daughter off stage and send her to her dad who was at the arcade and waited to see the outcome of this ridiculous display of 12 year olds trying to give each other pick up lines and insults with this idiot of a counselor not correcting the situation at all.
The outcome Counselor named contestant number #2 boy as the winner for the best answer because of the applauding.
This should have been a moment for her to correct this little jerk and explain to him that girls are not purchased and that derogatory comments should not be addressed to anyone.

I waited for all the children to exit and spoke to the counselor and told her she allowed this boy to ridicule my daughter in front of everyone and that she was promoting pick up lines and solicitation among 12 year olds and that her behavior was apprehensible.

At no point did she ask for an apology or ask to speak to my daughter to explain anything of course my daughter did not return . Every time she ran into one of the kids she would remember and would start crying again.
So thank you for the well supervised camp carnival cruise. Let me not mention that also my 6 year old was allowed to call us 10-15 minutes after we would drop her off to come back and pick her up because she was so bored. This little girl is a straight A student goes to school full time she is in the 1st grade, participates in soccer and dance, and never calls us to pick her up.

Your camp counselors should take lessons from your counselor from England that took care of my over active 10 year old . She was bright, energetic, fun, caring and very in tuned with the kids. He loved her.

So here we were really relaxing on your cruise with a hurt 12 year old and a bored 6 year old thanks a lot!

But let me not forget the garbage bar filled with bloody kotex in the open hall, and that I complained 3 x so some one would tell that passenger to stop discarding them in the hall & the "Real Gold Jewlwery For Sale" That when I asked your gift shop girl " Is this pure real gold?' I was told "yes it is" That was a bold face lie. I have the pictures to show of the real Gold deceptive sales writing & the Kotex!

i like weston already

Weston Duber is only after the atention he can get no where else. He is most likely a mean and unfriendly person with no one to care about his opinions so he bashes people in fouums as these. Weston-seek counseling-get a life or just stay off these forums. There-you got you 2 seconds of attention-now go away lol.

Weston Duber is a emotionally immature 10 year old boy, or a troll? hmmm...You will be old someday kid.

Why tha hell do you old people think you should get special treatment my god get over yourselves you think ur special cas ur old? everybody else gets treated like that its the way this world is haha obviously they have to charge you extra if you try and cancel because they r loseing money on a room that could of been used, at least u went on the cruise tho

Im sick of hearing about all you old people who complain about everything, if you hurt yourself its your fault. Mad old people hurt themselves cas they never get otta bed and when they do they are so out of shape that they cannot function right and yes that definately includes driving! Its like all you old people live to complain and not for much else.

I am sorry to hear that Carnival is not understanding towards your situation. They should not be charging extra fees to a customer who really wants to come on their cruise ship. I recently travelled with Carnival and my friend's mother-in-law had to go in for surgery because of her cancer. My friend asked Carnival to help him get back to the Netherlands in which case they charged him almost $1000 extra on top of his airline fees! They are ridiculous!

I have cruised over 100 times and have about 58 on Carnival going back to 1977. My last 12 cruises have been on Carnival on various ships in the Carnival brand fleet.

With Carnival carrying over 3.3 million passengers a year and with it being the most popular cruise line in the industry, they didn't get that way by ignoring fainting passengers.

The poster was obviously panicked at the time her mother fainted. She DID get assistance from "a man" whom she did not identify. There are no medical people standing around in the public areas just waiting for something to happen. When a passenger is in medical distress, aid is offered immediately by whomever arrives first...meanwhile, a call goes to the physician quarters which is usually on a lower deck. It takes time for a medic to arrive.

Her mother obviously recovered but poster thought she needed a wheelchair. Again, wheelchairs aren't placed in corners around the ship; it takes time to get one to where the passenger is located.

It is not unusual for older people standing in the hot air to feel faint or to faint (I AM an older people, by the way - almost 70). There are other times when a passenger has been drinking him or herself senseless for a couple of hours before the drill and will drop like a rock once forced to stand upright for 20 minutes.

She said her cruise was awful and offered "Buyer Beware" at the end of the tale. She didn't elaborate on the awfulness but most cruisers are aware that Carnival has a vacation guarantee. If you are unhappy with your cruise experience before the ship reaches it's first international port, you can report it, be assisted off the ship at the next port and receive a full refund. She could have fled the "awfulness" if she wanted to.

To end, I feel that there should be a forum for people to spout off if they are unhappy with a service. However, I also think that one should look around, recheck the situation and calmly and objectively tell the story. I have NEVER had a bad or even slightly bad experience on Carnival - after 58 cruises. Have there been hairly situations? Sure. Ships personnel have always come through.

No cruise line is going to totally ignore a passenger, out cold, on the floor. Sorry, I don't buy the story.

Oh, and - by the way, ALL ships crew that works in passenger areas and comes in contact with them,are required to speak and understand English.

Yes, it is definately Carnival's fault your husband in unfaithful. Please.

YOURE DUMB LEAVE HIM... DUH.

Any company has no power over their employees emotional activity. If your husband is not loyal to you, then leave him.

Your husband is a ###, and you think a cruise ship company is to blame?

Your husband is to blame for his own behavior. Get a clue.

Sounds like your beef should be with the airline, not carnival, the airline lost your luggage, and failed on their obligation to get it to you, carnival had nothing to do with how the airline performed in this situation, although anyone in their right mind knows that carnival is the McDonald's of the cruise line industry...

Carnival Victory stinks. The photos they show are not that of the boat I was on. A five day cruise with a huge pool and spiral slide, huge dining room, many stores, and so much more turned out to be false. The check in time was horrible, the buffet stunk, the pool was over packed (2 small pools) the hot tub was stuffed, the spiral slide opened up a day before coming back home and this is when they had entertainment on the boat. Throughout the days on the boat there was nothing. They had a huge screen outside, which they would put concerts on the big screen at 7am, now who's going out there at this time. From 9am throughout the day before dinner there was nothing on the screen except for the same advertisement of the ship. The dinners stunk and there was no ice scultpure, the midnight open buffet was chicken fingers, french fries, salad, cakes and this is it. I know a buffet when I see one and this was on the Royal Caribbean Crusie which I will only take from now on. What a huge dissapointment this was. One small shop, one small jewerly shop and this was it. We felt trapped on the boat, nothing good to eat, nothing to do. I would rate it a zero and a zero for who stands behind this as well. Not well planned on entertainment, no help from crew, only some.

SAIL & SIGN card and CASINO .. BIG RIP OFF...
Stupid Me.. I used the sail and sign card to DEBIT a slot machine.. The money WAS NOT CREDITED TO THE MACHINE... However .. MY CARD was Charged.. This happened on the SAME MACHINE at LEAST 3 times @ $100 each.. CASINO management was NO help .. Carnival Paradise, sail date 5/19/08 - 4 day to Mexico .. I wasted HOURS of MY time explaining what happened.. They informed me they could not go back 24-48 hours to CHECK ...TOTAL BS!.. If there was an UNDERCHARGE.. they would have gone back to the minute I stepped foot on the ship...
BIG BIG RIP OFF.. "Management" NO HELP what so ever!.. $300 STOLEN FROM ME at sea.. via Carnival Cruise Line -- Paradise.. yeah right...

Let's be honest here. Most of the people go cruising onboard the ship hoping that everything they may need or imagine would be free during those 7 or 10 days. Inlcuding merchandise in the shops, photos in the gallery, massages, shore excursions, etc, etc... And it usually comes from the people who take the cheapest cruise possible with all discounts on Earth they could find.
And then, upon realizing that, of course, thing won't go as they planned they start making up thousand and one complaint hoping they would get at least something without having to pay for it. Furthermore, some people take even 10 or more cruises with the same company and complain every single time until they get what they want. Well, if the service is so bad, why do you keep coming back?
Not the mention always the same complaints that have no ground in reality or common sense:
Complaining that they paid for the ocean view suite, and all they can see are buildings (although the ship hasn't left the port yet, not to mention reaching the ocean) and of course as a compensation for this "disgraceful fraud" they're asking for free upgrades...
Or complaining they cannot sleep in their rooms caused by "the helicopters that pick up the crew members every night and take them home?!" ana again asking for free upgrades..

Come on, be real!

I agree one should read the contracts before money is deposited. Elderly people should buy cancellation insurance to protect themselves financially. All cruise ships sail in the same water, enter the same ports, and generally serve the same mediocre food. If all one is going on a cruise for is the food, then why go? You can buy the same cheap food at a cheap buffet and not have to pay for the cruise. Finally, cruise ship companies sell rooms to make money. When people don't show up or cancel, why should they lose money? When people choose to cruise they should plan carefully and be prepared not to blame some one else for all their misfortunate woes.

First if you are going to complain, make sure you know what you are talking about. The ship does not take on potable water, it is generated on board. As far as getting into ports.. well that happens, you ask why they waited so long.. well dear, it is not as if the ship is some Hyundai that can be turned around at the drop of a dime. You seem to think there are not logistics involved with operating a cruise ship.. well there are..

Maybe you should read your carriage contract, and understand what can happen on cruises before you plunk down $$$ on a anniversary that is so important to you. Hmmm, if It was important, maybe you would have done some research and realized what could happen, and been prepared!

I have to disagree with this writer. I realize that every situation is different, but I have NEVER had a problem with any of the FOUR cruises I have been on with Carnival Cruise Lines on the Imagination, Fascination, and Legend ships. If the company was truly a ripoff, there would not be so many repeat guests like myself!

Read the brochure. You are responsible for having the proper travel docs at time of boarding. It is not the responsibility for a company like Carnival to hold your hand and make you feel better when you did not do what you were supposed to do. However, it is nice to see that you can blame a third party. How about taking some responsibility. If you didn't have travel docs in hand, you should not have made the reservation. PLAIN AND SIMPLE!

Stop blaming companies & agencies for your lack of planning!

It states drink on us including in the casino. Not true at all. The wording is so wrong. I am told only in the casino. Why doesn't it just say in casino. We thought it included all over the ship. SO misreading.

On 11/09/2023, I received an e-mail from Carnival Cruise Lines advising that my Shore Excursions were cancelled due to a Full Booking Cancellation; CARNIVAL PANORAMA had to be dry docked due to mechanical issues. I was advised to send an e-mail for “full reimbursement,” but Guest Admin refused to assist me UNTIL I cancelled the flights.

I booked a cruise for July. My family decided not to go so I had to cancel. The deposit was $338.00 which I had already paid. I canceled within 2 weeks. Carnival refused to give my money back. I can’t afford to just give Carnival that much money for nothing.

we have returned from a cruise on the Carnival Luminosa and we did not receive a final bill so there is no way that we can check it is correct. Our cruise was fo 4 days on the 29th October booking number V3L2H8. The cruise was in the names of Frances Ryan and John Ryan. Can you please arrange for us to receive a copy of the bill.

I tried to use my FCC for a future cruise. Carnival is denying as the cruise is 2023. I have never received anything from carnival by what day I can use the FCC. I have book the cruise and I would like this credit applied to my cruise

Here is an reference #LFll-SB-HZ-[protected]-4 I would my Item replaced cash vaule is $77.00 the name is Derek McClinton and I am an Diamond guest. Booking#QOQ7G8. I never had any problems since sailing on Carnival Ships.My addrss is 5528 Pennybrook Tlr. Stoe Mountain Ga. 30087. Telephone #are [protected].

I missed my ship today 09/08/23 (Carnival Panorama) just due to 2 mins late at my arrival, which makes no sense why they allowed other people in, but not us. They just closed the door on us. My kids were left at the door crying. I paid $3,000 to get treated like this. Everyone was so disrespectful. Horrible experience.

Me and the wife are on this cruise last week. And last night, I was diagnosed with covid 19. sad Way to end the cruise. if I'm sick, I wonder how many others are. I don't think I'll do a cruise again. This made it very negative.

I have sent several emails in relation to this dispute, the first on 14 June 2023. I seek a reply to this issue.

regards

Stephen Wills

[protected]

My name is Theresa Butts I was on your cruise May 11- 15Th on the elation my booking number is N3Q9B8 My Luggage was damage cracked on the bottom where the wheels. The luggage is blue in color large navy.