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service
Today I went to Carl's Jr. Oct.11, 2009. My little sister had ordered a taco salad. The cashier didn't ask the type of meat and we had completely forgetten. When we received the taco salad we noticed the meat wasn't the kind she wanted. We returned to change the order and one of the women in the back cursed in spanish saying, "Estos cabrones ordenan y no saben lo que quieren." It was very upsetting.
Read full review of Carl's Jr.horrible experience
Today is 1-30-08, At 3:30 today I went threw the drive through at a fast food place by my house, When I was taking my food out of the bag I found an ear piece in my food.
The complaint has been investigated and resolved to the customer’s satisfaction.
bigot mexicans
I always get good tacos at the window... I went inside on june 12th at 11 am...4 mexicans sitting in the kitchen... Ordered a #23... There was about 1/4 teaspoon meat on the tacos... A sprinkle of lettuce maybe 3 peices of cheese... Whats the differance... The window they dont know you are white... I guess carl jrs is owned by the drug cartells... They will only hire wetbacks
Read full review of Carl's Jr. and 3 commentsbourbon burger
I have been eating at Carls Jr since I came back from Vietnam in 1973. I have found their restsuatnts to be generally ok but on average about 50/50% as far as food quality, service, restroom and prices are concerned. I have had several run in's with my two local Carls Jr resturants with poor quality food preperation and quality. I have complained several...
Read full review of Carl's Jr.bad service, refused company discount coupon.
Very bad service. 03-14-2009 5:45pm pst. Receipt # 0664 server #00066 Store #7366. Ordered 2 kentucky burgers, 1 zucchini, 1 3 pc crisp burrito. Presented clip internet promo 1 "dollar off coupon" at carport window to order taker. They checked with a manager refused to honor the coupon. The print out clearly shows it from carl's website and says clearly...
Read full review of Carl's Jr. and 17 commentslong wait to place an order
Cashier was friendly, food was great, but...
For the second time in two visits and with only two people in front of me, I waited in line for 15 minutes because there was only one cashier. The manager was too busy to talk to me becuase she was "the only cook".
I really don't mind standing in line to place an order, but if the one cashier has difficult customers or a long line, she should ask for another cashier to avoid having the customers wait and wait just to place an order.
As much as I love the food here, I will soon take a small downgrade and go to bk rather than face the agrivation of standing in a short line where I have to wait a long time just to place my order.
Carl's jr., please fix this.
Thanks.
The complaint has been investigated and resolved to the customer’s satisfaction.
confrontational employee/wrong order given
My name is Sandra Cortez.
My son and I went to Carl's Jr about one hour ago just like we do at least once a week. I ordered 10 spicy chicken, one famous star with cheese, three guacamole six-dollar burgers(singles) and an order of zucchini. We waited about 10 minutes for our order and that part I understand. Our number was called and we were given one bag. That didn't look right so without going anywhere, my son and I checked the bag. We didn't have the 10 spicy chicken sandwiches. I went to the person who took my order and told her I was missing 10 sandwiches. She told the woman who put the order together and she checked. She told me I didn't order 10 spicy chicken sandwiches, she said I ordered ten chicken stars. To begin with, I know exactly what I ordered because there were 12 hungry people waiting for me at home, not including my son and me. I told the woman that I was sure of my order and that I didn't order 10 chicken stars, I didn't even know Carl's Jr. had them in their menu. That is beside the point, the employee became confrontational with me in front of all the customers who were waiting for their orders. I was not going to come home with the wrong order or with a short order, so I gave this woman the food and I wanted my money back. She never admitted that she made a mistake, she insisted that I was the one who order the chicken stars. I will never buy my burgers there and I will tell all my friends and family members to do the same. Maybe Carl's Jr should hire people who can take an order right and admit when they make a mistake. I am very unhappy and I expect someone to contact me regarding this situation.
The complaint has been investigated and resolved to the customer’s satisfaction.
i went to carl's jr. last week as i do regularly once a week. service is always good. i ordered 2 nacho tacos 1 big burger, 1 3pc. mini burritos, 1 reg. fry, order of guacamole, 1 chicken sandwich, i got home and there were no nacho tacos, no guacamole and no fry. i went back today and told them and they said when that happens i should of called them to tell them. i agree with them totally BUT>>>> it would of been nice if they would of answered their phone when i called them 3 times! [protected]. and to top it off they never give out a reciept to show what i ordered. anyway i will continue to go there because i enjoy carl's jr. s food. i want to know... as a customer are we supposed to take all out of the bag to check if all items are there i would like to be compensated, so how do i go about that? ladyelaineme@yahoo.com
this happened to me too..
i order a famous star burger combo
i paided it $7 and she gave me a penny back? ( combo was $4.59)
when i finally got my order, she gave me the burger only, no drink no fries. I asked her where is my soda, and she said there are no sodas.
Is it because I'm a kid, they make money off people like me?
Please call the guest relations number with your problem. The number is [protected]. Please tell them that you had posted your original comment on complaintsboard.com.
food and resturant quality
Resturant was filthy, they were out of onion rings, food was cold, produce old, lettuce wittiled, burger patty was room temp, outside windows looked like they have not been cleaned in years took forever to get are food. I will not go their again. They are ruining the carls jr name.in times like this you can't afford to get bad service and product quality.
The complaint has been investigated and resolved to the customer’s satisfaction.
i agree.. i opened up my burger and it was ice cold...
lack of customer service/given wrong order
Ordered drive-thru, the order was taken wrong and they charged me and gave me an order I didn't order. Plus, the food they did give me was GROSS and I would never order this item, they have no phone number on their receipt nor any way to complain on the internet. I will not be going back there again.
Read full review of Carl's Jr. and 31 commentsOverview of Carl's Jr. complaint handling
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Carl's Jr. contacts
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Carl's Jr. phone numbers+1 (877) 799-7827+1 (877) 799-7827Click up if you have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 2 2 users reported that they have successfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number Click up if you have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number 0 0 users reported that they have UNsuccessfully reached Carl's Jr. by calling +1 (877) 799-7827 phone number
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Carl's Jr. emailsmediarelations@ckr.com100%Confidence score: 100%Supportaccessibility@carlsjr.com77%Confidence score: 77%
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Carl's Jr. address6700 Tower Circle, Suite 1000, Franklin, Tennessee, 37067, United States
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Carl's Jr. social media
Most discussed Carl's Jr. complaints
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Anoche alrededor de las 9:49 pm me dirigi a comprar 1 chicken filette sandwich y 1 big carl despues que la cajera tomara mi orden observe que este senor llamado Javier que dise llamarse supervisor que lo que esta muy lejos de las espectativas de dar un buen servicio profecional. Bueno el punto es que senti que este senor me estaba observando como buscando el momento preciso para preguntarme algo y finalmente se dirigio hacia mi y me pregunto sin algun respeto alguno por su tono de voz y prepotencia y actitud burlona me hizo unas preguntas personales que no era de mi importancia ni de su importancia y yo trate de cortar la conversacion pero el insistio en seguir preguntando por la misma razon yo me moleste mucho y me siento ofendido por que soy un viejo cliente de este restaurante y nunca habia sido ofendido tanto en mi vida este hombre es un abusibo y pesimo prepotente no deberia estar trabajando en ese lugar si siguen empleando personal haci por seguro que vam a perder mucha clientela deja mucho que desear. siento que de esta manera ya no me dan deseos de ir a este restaurante de nuevo despues de las preguntas me fui a sentar y el siguio tirando indirectas con las empladas y con otros clientes que estaban en ese momento lo cual hizo que me sintiera mas molesto y me senti ofendido. espero hagan algo para solucionar este tipo de problemas. este es mi numero de refencia 117 store7083 order number 84. att un cliente ofendido.