Carl's Jr.
reviews and complaints

I went to my local Carl's Jr and ordered through drive through. I could not understand the employee, but the order was correct. The food however was horrible. I ordered the Big Carl, and first, the burger was not put together right, one of the patties was complety off the bun, showing that the preparer was not paying attention, second, the burger was not edible, the patties were burnt to a crisp. I have had my problems with this place before, and this has made my decision to not go back to Carl's Jr again.

My friend and I decided to go to the movies today and since we had half an hour before it started we grabbed lunch at Carl's Jr. next door. I ordered a Hawaiian Chicken Salad since I had never tried it before. It was a good salad to start, but started to taste odd by the time I got about half way done with it. I decided to mix it up some because I figured that it was just that it was a flavor from something new that wasn't on the top layer. To my surprise the flavor was something new... the bottom materials had mold on them. Needless to say I tossed the rest of the salad and made a complaint to the company on their website. I'm posting here just to say be careful with their salads and make sure if you do order one to check the bottom before you leave the restaurant.

My name is Yvonne and i totally agree with your comment. I just recently had a very aggravating experience with Carl's jr. myself, here in el centro CA located on adams ave and imperial 1498 Adams Ave. el centro Ca 92243 to be exact. Yesterday (9/9/2010 about 9:29 pm) evening after I got my payroll check from work I went straight to the bank to cash it, i requested the teller to give me nothing but $20 dollar bills went I cashed my check.

After a long day at work all i wanted to do was go to carl's jr. buy my family and I dinner so I can go home, eat and rest. Keeping In mind that Like I said I know for a fact That I had nothing Other than $20 dollar bills inside of my wallet! I placed an order at the drive thru cashiers name Priscilla; I ordered 5 piece chicken strips and an order of super nachos, My order came to a total of $9.71, When it came for me to pay the cashier, again as i said before I pulled out a $20.oo dollar bill to pay for my order, soon after the cashier gave me my change back i notice she only returned .29 cents back like if i had payed with a $10 dollar bill instead of A $20 DOLLAR. I automatically called this mistake to her attention and told her "excuse me but i gave you a $20 dollar bill and you only returned 29 cents back" with a confused look on her face she asked me "oh you gave me a twenty dollar bill? let me get my manager. I thought to myself "Hello don't you ever pay attention to the amount of money you are receiving from customers and what they pay you?!"

This point she gets her manager (Jorge, which was a bigger ### than the cashier herself) the manager was counting her cashier register and he states that all the money in the cashier adds up with the amount in the register was even and equal to the amount that they been collected and that it was correct ( he stated that the computer had register a balance sale for the amount of $524. dollars and when he counted the money in cash he came up to an amount of $525. and some change. I Have been a manager of a dental office for a very long time AND I WORK WITH MONEY ALL THE TIME AND I NEVER CLOSE MY END OF DAY SHEET WITH MORE MONEY IN THE REGISTER THAN THE AMOUNT ON MY COMPUTER, SOMETIME I COME UP A COUPLE CENTS LESS OR EXACT MONEY but NEVER MORE, WHAT I DON'T UNDERSTAND IS HOW THEY CAME UP WITH MORE CASH THAN WHAT THEY ARE REGISTERING ON THE COMPUTER HOW IS THIS POSSIBLE? ARE THEY NOT PAYING ATTENTION TO THE MONEY THEY RETURN TO CUSTOMERS HOW MANY PEOPLE BESIDES ME HAVE THEY RIPPED OFF?!

By this point I was so aggravated and smoking pissed off, I decided to cancel my order and I just wanted a refund for my money. I was so upset now not just because of the horrible customer service but by the justice not being found. I started doing the math on my head and I came up with the conclusion that the only way my $20 dollar bill magically dissapeared and made the cashier register balance correctly had to be that before I placed and order the incompetent cashier must have given a wrong amount of change back to another customer before me or forgot to charge for something and which automatically made her register $9.00 dollars short before I even got there, and when i placed my order and gave her my $20 dollar bill her register even out to balance.

They kept telling me that there was no proof that i had payed with a $20 dollar bill because if that was in fact true they would be exactly ten dollars over. I asked for my money back and they said they couldn't do that. By the end off the night I left carl's jr. unsatisfied, aggravated, with no food and no money whats so ever back. I been robbed $20 dollars and the only thing they said they could do is give me the upper management 1877- star number and hope that they resolve the problem for me. I called this number spoke to an operator explain to her the situation (teresa) and now I am waiting for them to call me back with a solution. My advise to other people is to completely avoid going to that carl's jr. seems to me that the employee's there have no idea what they are doing and the place is being run by a ### of a manager which has no idea how to manage a business or even offer customer satisfaction.

Store: 7182
8/03/10 1:57AM

First of all, the service and food itself was what i ordered and this complaint isn't against the way they do business. This complaint addresses a piece of plastic found buried in my chili cheese fries. At about two inches wide and one inch long with a slight curve in it, it certainly had no place in my food. I suspect it to be a broken piece of equipment, that was snapped off into my food unnoticed as it was being prepared. It was brought to my attention as I raised a forkful of chili cheese fry into my mouth and its normally mushy texture was interrupted by the hard and sharp edges of the uninvited piece of plastic that was thankfully was too big to choke on. How it snuck its way into my food, I can't say. What I can say is it had no place in my food.

Ok so I'm not big on complaining about stuff usually but this one got me real bad... I went to the Carl's restaurant in Newport Beach CA (3101 Newport Blvd) this morning and ordered a large portabello six dollar combo. Order was received and processed by a lady who had been mopping floors as I was walking into this completely empty restaurant. She didn't wash her hands before handling my credit card, after which she got my drink cup, straw and the lid, jammed the latter two into the cup with her bare hand and, walked over to the grill and slammed my beef patty on it with her unwashed hands she had just handled the floor mop with! I was gonna say something right then but figured that maybe it's not THAT bad... next, another employee merged from the kitchen area, cleaning the shelves behind the counter with a rag. She was arranging wrapping papers and some other products there and getting supplies, wiping down the shelves with a rag before placing the items on them. As my beef patty got done on the grill, she dropped the rag and started preparing my burger without washing her hands or putting any gloves on. I know all this so precisely because they have an "open kitchen" there and after the mopping lady incident, I was paying close attention to everything concerning my food. I sat down as the food was delivered to my table and I was going back and forth for about 6-7 minutes between just getting up and walking away and calling out the manager. I finally decided to talk to the manager, being too grossed out by the cooks. I had not touched my food other than 2-3 fries and a sip from my cup and I felt nauseous after that. I asked the lady at the counter to call the manager, she said "right away" so I sat back down. A minute later she comes back and tells me that their team leader is on a break and will be seeing me in about 10 minutes! I insisted on talking to the manager right away so finally she came. I told her about the issue and asked for a refund, she was starting to tell me about all the different reasons why everything was handled the way it was but I wasn't interested in hearing any of it. I had also pointed it out to another customer who had walked in as I was dealing with my issue and he also requested a refund instead of food and left without eating at the same time I walked out. I can only wonder where that mop had been and what was on the lady's hands who dealt with receiving my order... and the cook who actually put my burger together didn't find anything frong with switching over to food preparation from cleaning, stocking and having a dirty rag in her hand a moment earlier. I'm no doctor but this can't be good for anybody. Now don't get me wrong, I'm a big fan of Carl's (or was at least til this morning) but this is just wrong. I highly doubt this complaint will ever reach the corporate office but these people need to know what's going on in their establishments! I will no longer visit Carl's Jr and will make sure every friend of mine knows about my today's story and draws their own conclusions.

I visited the Carl's Jr. in Arroyo Grande this morning and ordered a bacon and egg birrito and I must say it was gross! the tort was hard and there was like a half piece of bacon and it looked like it had been sitting under a heat lamp. I could've spent my $3 bucks and had something I could actually eat.

Very disappointed :(

Carl's Jr advertises with The Savings Card that you "Buy any sandwich and get one sandwich of less or equal value."

While trying to use the card for their Big Carl I was told that the owners are not honoring the discount for this sandwich as they were not going to make any money.

I complained and was told that "Promotions were not included" but the add did not say this. After my complaint to BBB the Owners changed the add, although I have the Original Internet Add.

I feel that Carl's Jr refusal to honor their contract with me fails to meet their Parent Companys code of Business Conduct and Ethics. It states therin under the subheading "OUR RESPONSIBILITIES" " We at CKE (the parent company) cannot and will not compromise compliance with this Code or applicable laws to meet financial plans or maximize profits."

I have been going to Carl's Jr for a long time and occasionally there would be a mistake but I like my food relatively plain so it is understandable but about 8 months ago I placed an order and it was given to me wrong. The next time I went to Carl's Jr I noticed that what I had ordered was incorrect again so I began keeping track on a piece of paper I leave on my center console. In the last 20 Drive Thru Orders they have given me the wrong order 16 times. If I order a Sausage Breakfast Sandwich I get Ham. If I order Anything Plain with Cheese only I get it plain without any cheese. I have even ordered a fish sandwich plain with cheese only and when I got home there was a slice of cheese between 2 buns. No Fish. Enough is Enough. You guys have become a joke. Most of the time I am happy when the drive thru person even speaks my language.

I used to work for Carls Jr. and I did not like the attitude of the District Manager. He would always tell all the crew smile smile. He would never smile and he wanted great service when he was not setting and example. Also he has a lot of shift leaders that do not know how to treat the crew as well they scream at them. I got terminated from Carls Jr. because of 2 guest complaints I got I know the guest is always right but i dont find it fair that I got terminated and the rest of the shift leaders there have gotten a lot of complaints and you still have them there. Thank you for your time.