CarId
reviews and complaints

Ordered and paid for custom wheels that they said would fit my car. Back side of wheels hitting brake caliper. Called Carid and put on hold forever. They sent spacers to try to fix problem. With new brake pads put on and 3/8 inch of spacers, could only get 2 threads on the lug nuts. This will not work.
ET lugs will not fit in the hole of custom wheels. Now Carid will not take to wheels back that they said would fit. Now I'm out $500.00 . Will never do business with this so called company again. So, please do business
Elsewhere and don't lose your money.

Ordered a part for my car. I called to cancel the order and was routed to a person I couldn't understand and they couldn't understand me. Language barrier. Called the next day and was informed it was too late to stop shipment and would not get my shipping costs back. That's not cool, but whatever, fine. Then I was informed that when I returned the item, I would also have to pay THOSE shipping costs as well. What a horrible way to treat customers. Needless to say I will NEVER order anything from your company again as well as posting as many negative reviews as I possibly can.

Order your products elsware! I ordered a grill online from Carid.com. A large factor in my decision was picking a grill that was "available" and not on back order. I purchased my grill and got my estimated ship date of 7 days later. A few days later I got an update email saying the ship date was changed to 11 days (there was a long weekend the day after my original ship date, so I'm a little disapointed but understanding). No word from carid and my ship date comes and goes, so I try to track my shipment online on there website and it says "no shipment found". Naturally I call them to check on the shipment at which point (after several lengthy holds) I am told the grill is on back order and won't ship for another 2 weeks. I explain my disappointment and frustration to the customer service agent that I am needing to contact them after my ship date to find this out and clearly she is only interested in me accepting what she said and getting me off the phone. After a lengthy conversation about how this is not acceptable and my suggestion that I should in some way be compensated for their lack of customer service and luring customer to buy their products based on a lie, and demanding some kind of compensation she is authorized to offer me a 4% ($30) gift card for my troubles. They are faulsly advertising their product availability to entice customers and then wait for them to complain before anything is done. I am yet to receive my grill, and will update this review when and if it ever shows up or if they chose to right their wrong doing.

I have ordered tires from www.carid.com and we agreed that they will deliver those in mid April. May is almost over and I still haven't received anything!
Last time I contacted Carid they said that I will get my tires any time soon, but when I told them that I need the exact delivery date their rep said that he will contact me back after he finds out.
Two days ago I sent them a message where I asked for a refund, but they didn't reply anything yet and I doubt that they ever will. Don't deal with this company!

I've never been hung up on before by customer service but then again this only my first experience with CARiD.
I purchased an electric choke for my carburetor that was defective so I gave CARiD a call. After 20 minutes on hold I finally get a customer service rep. She was very difficult to understand because of all the background noise and thick accent. I tell her my problem with the product and she transfers me to another who ends up hanging up on me during our conversation.
Never before and never again...

They look very nice online however when I had them installed by a professional auto body shop they couldn't get them to mount flush up against the car. Customer service was horrible. Was on hold for 45 minutes spoke to 3 service reps for about a minute each. The rest of the time was on hold. They would not refund my money and it's a worst experience I've had dealing with an online part company

I am very disappointed with www.carid.com, they are far the most unprofessional company ever!
I bout a seat cover from them and they promised fast shipping but in reality it took almost 2 months to get my order. While I was waiting I didn't receive any information regarding my order! I contacted them many times but they were not able to tell anything and only told that I have to be patient and wait. They said that they had some issues with the delivery service but when I asked what actually happened they said that they couldn't tell that.
I don't recommend them!

I recently purchased a new set of wheels and tires. These monkeys mounted 2 of the tires (they're directional) wrong as well as one of the rims looks like it was dropped as they were working on them. One of the tires also has a massive flat spot, and they aren't cheap tires. On top of all this, I've had my alignment done and tires balanced twice since I put them on my car. These guys are absolute ### and refuse to work with you on defective products, it's safe to say I will not be buying any more parts from them, and neither will any of my shops or friends. The prices are very enticing, however when all is said and done, you could have gone somewhere else and bought a much better product for less money. I've tried contacting them multiple times as well and I've been pushed off/ put on hold/ disconnected from them multiple times.

Order the MGP 10119SSp1MB - Matte Black Caliper Cover with No bolts Sport Engraving (Full Kit, 4pcs)
For my ford Edge Sport 2013, went through the process so far so good on April the 15th, 2017. Waiting for my order on the 25th I contact CarID and they told me they will investigate why I didn't receive my order and will contact me to let me know and proceed with shipping another part or refund my order . Not even 30 min later they shipped another prt without consulting me, I contacted them over and over to let them know how unprofessional they were cause at that point I wanted a full refund of my order
On top of having an insulting offer of a 10$ voucher on there site which I will never use to order anything in the future
customer support representative were for most
- rude hanging up on you or cutting chat on you
- promising that a manager would be calling you which never happen
- Lying about reason why the order was not received when you have been contacting them for weeks and know that another package was sent with a different tracking number

When the package is finally received some cheap metal material is in there
. Wanted to have it install by a professional at my ford branch, the DAMN THING doesn't even fit

Contact the CARID customer support for a simple ship back and refund ended up wasting 45 min of my time with some dude called Roy Drover, arguing when I simply asked
1- why my order is not in my order history
2- wanted an RMA to return the purchased part
3- get a refund for that piece of Garbage I received

he came up with the worst demand ever take picture of the part showing the misfit and some other picture of the part, like I will vbe going back to ford ans ask them to un mount my wheel try to mount the caliper cover so will take picture to get a refund

I am not satisfy with the useless piece of ### provided why do I have togo through all that mess to get a refund and do the investigation and research the manufacturer was supposed to do prior to sale any part

so my overall rating for this product is mediocre
company mediocre and highly unprofessional a complete rip off
customer service experience mediocre not accountable for their mistakes, lying to customer, no transparency, and unprofessional

advice stay away from this company and this portal and cheap made part

I ordered headlights from them. A ballast has failed. I couldn't find any markings on the ballast that pointed me to anything on the internet that would match. I sent them an email stating this and asked them if they could please help me find a replacement.

Their response was that they do not sell the part, and that I should search the internet for the part.

What part of "I searched the internet and could not find the part" did they not even bother to read?

SOOOOOOO much failure as a customer service organization. They drop live chats in the middle and then you can't reconnect.

Don't waste your money unless you know the product is awesome. Thir customer service SUCKS

Bottom Line -- I don't support any company that claims to price match, and then changes the policy on the fly if they feel the price is too low. If you make the claim, stand by your claim, even if it means it is below cost!
Do they have price match? Yes, but only if they want to. If you find a price too low, they give up and say they cannot go any lower. Depends on which rep you talk to on what price they will match. Amazon has cheaper prices in their marketplace stores, which are backed by Amazon guarantees. There are so many inconsistencies with CARID and its policies. One rep will tell you they will match Amazon, while the next rep will say it is a membership based website so they don't price match. You don't have to be a PRIME member to get Amazon prices, so that excuse was just their way of saying we cant match the price.

I am a car stereo newbie, so asked the 'pros' at CARID to spec a system and install hardware, which I paid for. Turns out, after much runaround, that they a) spec'ed the wrong part for the adapter ($35 - no refund because I had taken it out of the packaging) and b) did not even bother spec'ing the necessary module to allow me to retain my system warning chimes.

I trusted them, and only after considerable hassling did I get them to send me the right adapter harness ($7, which they ate). I talked with them multiple times, each time asking that a manager call me back. They promised - three times - to do this but it never happened. When talking to customer support, they advised me that on the weekends, there is no one available to deal with problematic calls. I was actually told by one rep that the managers were 'at a meeting, in another building, and they were not allowed to interrupt.' Total lie.

After I finally called during their business hours and FINALLY talking to a supervisor (they refused to let me speak with a manager), they didn't review the call notes because the most recent call had not been added to the call diaries. I repeated my story for the 4th or 5th time, but they said I was outta luck, I had to pay for the chimes adapter ($85), at a slightly discounted rate (I could still find it cheaper at Walmart - retail).

How they SHOULD have dealt this: "We are so sorry for this misunderstanding. Considering that you have already paid for an erroneous part, we will send you the chimes adapter free/at 50% cost."

I have been in first, second, supervisory and mgmt levels in customer support and their model sucks. There should ALWAYS be someone who has rights to 'make it right' for a customer, even if that means eating some money. Their 'policy' is a set of choices that will affect their competitiveness.

In this world, two things influence competitiveness and survival - price and service. Note the posts about CARID not price matching, etc. as well as other complaints about service. CARID is failing at both. Perhaps whatever company fills the void when they fold will do a better job.

“***beware***excuses***excuses***”
4/30/17
Do they have price match? yes, but only if they want to. if you find a price too low, they give up and say they cannot go any lower. depends on which rep you talk to on what price they will match. a-ma-on has cheaper prices in their marketplace stores, which are backed by a-ma-on guarantees. there are so many inconsistancies with carid and its policies. one rep will tell you they will match a-ma-on, while the next rep will say it is a membership based website so they dont price match. you dont have to be a prime member to get a-ma-on prices, so that excuse was just their way of saying we cant match the price.

I placed my order on March 26, 2017 -- Order #[protected]. I had heard and read good reviews from this business so I felt safe to go ahead and purchase some car parts. To my surprise the experience I have received from this business has been a nightmare. I purchased some headers and a catted mid-x-pipe, I received the headers approximately 5 days after I placed my order. Since my second item had not yet been shipped I went ahead and called the company the first week of April to get an update I spoke with a lady named Laura - she told me that I will receive the part in 7-10 business days. The 10 days passed and yet the item was still not shipped. I called again, this different lady 'called' the parts warehouse and said that the item would be shipped in 48hrs and I can get a tracking number after. 96hrs later and no item, no email, and no update. I called again Laura said that I needed to wait an additional 48hrs for a tracking number and I gave CarId the benefit of the doubt. I waited and nothing. I can honestly say I've contact car id more than 6 times in a period of 4 weeks. Yesterday (4/25/17) I called for an update once again - I spoke with Laura again and she was telling me I had to wait another 48hrs so I asked for a supervisor, this time I spoke with Maria - I have never experience so must disrespect from a supervisor like I did yesterday. She didn't even try to solve my problem rather she hung up on me. It's been exactly one month since I placed an order and every time I contact car id to get an update they keep going around the problem. This has definitely been the worse customer service experience ever - I would not recommend this business to anyone - this business does not care about their customers like they say they do. Today is April 26, 17 and my item has not been shipped and not an honest updated has been given to me. Great Job Car Id for this awful experience.

I received an email on the day my order was due to ship stating the order had been cancelled due to a pricing issue. It has been 9 days since I placed the order and the part is still listed as available on the web site and at the same price I paid! Told it could take 2 days to see my card refunded!No response to emails after cancelling my order either. Totally unprofessional, Do Not Waste Your Time!

Ordered 17 inch warrior rims and Pirelli Scorpions for granddaughter's graduation gift 2/27/17. Website reflected 4 Pirelli Scorpions were in stock. Credit card funds taken spontaneously and return email reported to expect shipment 3/8 and also to expect email notification. 3/8 I called to see if they were going out. Rep says no and they only had 2 tires in stock. Ok.. he would have someone call and offer comparables to Scorpions. Received NO response so I called back to learn what next then was told "oh, my manager saw the issue and is having the factory send 2 more". Wait some more.. Called back only to now be told they were looking for 1 more tire and had to get from Georgia. Each time their company was called I sat on hold listening to the stupid recording 30 to 45 minutes. Grrrrr! I was given 4 different ship dates and 4 different stories on why they could NOT ship. Each time I threatened to cancel...each time I received a new promise. The final straw came on 3/17 when I received an "I'm sorry but we can't ship out these tires because they were manufactured in 2008, our supplier should have caught that." Due to the numerous delays, the extremely irritating hours on hold listening to that stupid recording and being fed so many reasons why they could not send out the tires I finally CANCELLED the order and demanded my funds be returned. Funds were deposited back 5 days later. ALL IN ALL I WOULD ABSOLUTELY NOT RECOMMEND THIS COMPANY FOR TIRES AND RIMS. THE ENTIRE SITUATION COULD HAVE BEEN ELIMINATED HAD THEIR ON-LINE DATABASE BEEN UPDATED TO REFLECT THE TIRES WERE NOT IN STOCK IN THE FIRST PLACE!

I've been back and forth via email for two weeks after receiving my floor mats that don't seem to fit quite right. CarID couldn't answer any questions for me about the fit and had to contact the manufacturer, come back and ask for my vin, make me wait another week after telling me I would have a response in 24-48 hours, etc.
Now, they are finally admitting that they have sent the incorrect mats but I am the one who has to take the punishment for their mistake because of some silly policy that only gives me two options to have the mats replaced with the correct ones: 1. I have to destroy the current mats by cutting them up and sending pictures and trust that they will actually get me replacements in a timely manner, or 2. I have to front the money for the replacements with a hold on my credit card and send them the evidence that the old ones have been destroyed after the new ones arrive to have the hold removed. I'm not trusting either of these options after everything I've read about the shady customer service here. I don't know what they think I could possibly do with these poorly fitting mats but I can't think of any possibility that justifies them treating me like this. They should just be jumping all over correcting their mistake, not making life more difficult for me. I own a Transportation company and my vehicle would get disgusting if I destroyed the mats and went without waiting for new ones to come and my small business can't wait for some credit card hold to go away with how slowly these guys operate. They suck for not working with me to make this right. AVOID AT ALL COSTS. Other companies carry the same manufacturers products.

1/8/17 I ordered a Thetford 31112 repair kit for 22.97 no shipping charges until you enter location. when I checked my paypal account it totaled $ 92.97, this is a kit with about 4 rubber seals and the shipping is $70.00, I've had a motorcycle shipped cross country for that amount . I wrote them a email, filed a resolution on paypal finally a lady called early yesterday 1/9/17 and she told me it would be taken care of in ten minutes, well that didn't happen so I just got off the phone with Ves Marcado and he says he will leave someone a message he also told me there was no notes regarding the call from yesterday is that not a surprise ...I'm waiting for my refund.

Below is a transcript asking for fitment for my car. I also watched the install video for these headlights and it lead me to believe that these were completely plug and play and they are far from it. Now I am fighting for a refund that i was promised earlier but instead of a return label i am getting into a pissing match about how I was wrong. I even called the manufacturer and they said there is no replacement that would fit my car without throwing errors.
Almost $700 invested and i have nothing that works just emails back and forth as to how I was at fault.

Myron Larson[2:27 PM] I have a 2014 335i xdrive and am getting ready to pull the front end apart to rewire some sensors as well as fix some broken grill stuff from a bad pro install

Myron Larson[2:27 PM] I was wondering if those headlights are completely compatible with my car

Myron Larson[2:27 PM] and if i can get them shipped quickly

Kristy Mar[2:27 PM] Do you have auto leveling system?

Myron Larson[2:28 PM] I have the garage consumed and its beginning to snow here

Myron Larson[2:28 PM] yes

Kristy Mar[2:28 PM] Thank you very much! Let me check this for you. Please bear with me for 3-5 minutes, so I could check your request.

Myron Larson[2:28 PM] Thanks

Kristy Mar[2:30 PM] Thank you for holding! The part is confirmed to fit BMW 3-Series [protected].
Fits Following Model(s):

F30 Body Code with Auto Leveling Kit with Factory HID/Xenon Headlights
It would be shipped out on Monday. This item is good in stock as of today and ready to be shipped!
Follow this link to see the item you were looking for including 3% discount, also use the link to complete the order:
Myron Larson[2:31 PM] Thanks

ADVICE - Give your Business to another Company - Not CARiD.

I ordered (4) NS aftermarket rims for my Mazda that came with a free installation kit. At the same time I ordered wheel locks for my OEM rims I was moving to another car. After taking my order and hitting my credit card for the full order price, I was sent an email saying my rims were not in stock and would incur a small delay. I asked 3 times how long the delay would be and was assured in writing that CARiD confirmed with the manufacturer that my rims would be delivered in 4 weeks. Well, that didn't happen. After numerous phone calls to CARiD at about 6 weeks, I was given another delivery date which wasn't accurate either. At 8 weeks I had to make another 3 calls to get my rims delivered. Then guess what - no wheel locks. I called customer service and all they wanted to do was argue with me. I explained they didn't send the locks - that I paid for. They wanted to argue they wouldn't fit the NS aftermarket wheels I ordered - which I replied "I know that". I ordered the wheel locks for my OEM rims which they will work with. I got so frustrated with their customer so-called service dept. that I canceled the order for my wheel locks. I was suppose to get a refund in 24 hours (in writing) which didn't happen. No surprise there.

CARiD likes to blame the manufacturers for all their screw-ups, which is too easy to shed blame. Telling a customer you have a commitment to ship in 4 weeks that is actually 8 weeks is plainly incompetent. Don't tell me you're going to follow-up with this manufacturer and then don't. CARiD sure didn't delay charging my credit card 8 weeks earlier... Then when they didn't fulfill the order the customer paid for - they want to argue instead of saying "oops" and trying to make things right.

I won't be doing business with CARiD anymore. Life's too short to deal with a company that too hard to deal with and mistrustful. Calling them on the phone is long and painful, then you can't count on what you're told. I'm not interested in getting an apology for their arbitrary online service team - it's too late to make things right.