Menu
CarId Customer Service Phone, Email, Contacts

CarId
reviews & complaints

www.carid.com
www.carid.com

Learn how the rating is calculated

1.6 240 Reviews

CarId Complaints Summary

39 Resolved
191 Unresolved
Our verdict: With CarId's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for CarId has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of CarId. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CarId reviews & complaints 240

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest CarId reviews & complaints

ComplaintsBoard
P
1:09 pm EST

CarId I will not be using this site again

I placed an order online for manual locking hubs for a 1990 nissan hardbody. The site asked for the make & model of the vehicle ONLY. After entering the requested information, the website offered one product that was compatible and it had an image that resembled my current hubs, so I ordered the item. 3 weeks later the package came but they were way to large. I called and after holding for 30minutes to get someone on the line, the representative took my information then transferred me to another rep in the returns department (even though I told the automated system and the 1st rep what I was calling for). I then held 25 minutes for the transfer. The returns department finally answered and was very nice but extra pushy to swap these out for the correct one instead of allowing me to just return them (at my expense for shipping both ways and the difference in cost between the 2 sizes). The rep stated that there were 2 different sizes for this make & model truck & it was my fault I ordered the wrong one, so I was responsible for the original shipping & return shipping. I declined multiple times because I was frustrated about THEM only offering this product on the webpage - if there are 2 different size hubs for the same make in model then why in gods name didn't it list both or ask me for the size?! After that happened now how would i know that the swap would be the right thing? Trust them again? I think not. So I just wanted my money back. Finally the rep agreed to send me a shipping label for free return and stated I would receive a refund for the original payment I made minus the original shipping. I was not happy with this, but it seemed like a compromise - they were paying for shipping one way & I was paying for shipping one way. So I agreed...after all what choice did I have at this point?! 4 days later I received an email finally with the Return merchandise authorization (RMA) form ONLY - no shipping label - only a packing slip with instructions to pay a carrier of my choice for shipping this back to them. SO at this point I am furious and I call back again to the returns department. I spoke with Susan, who was very nice and agreed to send me the UPS shipping label at no charge because she could see in the notes it should have been sent to me...BUT I have to wait 2 more business days to receive said label. It has been 4 weeks since my original order and this has been a nightmare. 2 more days for the label, 1 week before they receive item back and god knows how long until I actually receive my money back so I can go elsewhere and get the correct part. Company advertises easy returns but this is the biggest return nightmare I have ever experienced in my life. It seems that they do this just to stick you with the part. I am not giving up and I am returning this...and I will NOT be using this site again.

Read full review of CarId and 1 comment
Hide full review
1 comment
Add a comment
C
C
CARiDcom
, US
Jan 18, 2013 9:31 am EST

Dear Prodigy,
I am so sorry you had such a negative experience with CarID. I would like to follow up with your order and to make sure that you will get your refund in a timely manner. Unfortunately, you did not mention any information about your order in your review so I could check the status of the return for you. Please contact me directly at 800.505.3274 EXT 8728 or via e-mail - danielle.ro@carid.com.
I look forward to hearing from you!

Danielle Rosen, Customer Support Representative

ComplaintsBoard
C
11:51 am EST

CarId this is the worst company I have ever dealt with

This is the worst company I have ever dealt with.I ordered my wheels with them and they called back after 3 months of not knowing a ship date or anything to tell me that it was special order and if I can consider picking another wheels.So after another another 3 months ( they already charged me for the whole order) they come with the same bs...It took me 10 months to get my money back after talking with unprofessional staff !

Read full review of CarId and 7 comments
Hide full review
7 comments
Add a comment
D
D
Dlamein
, US
May 03, 2011 4:16 pm EDT

This is the worst company I have EVER dealt with. Stay away from them!

H
H
Henry Clark
Jacksonville, US
May 13, 2013 6:09 pm EDT

I also have experience their "no hassel" returns - this is the worst company - they should be shut down immediately. They don't return calls - you sit on hold forever - get a different story with each rep you talk to. They are a rip off.

K
K
Kane's dad
Goshen, US
Aug 19, 2011 2:27 am EDT

We ordered a mesh grill for my sons Jetta. We scheduled an appointment with a body shop to install it which took a couple of weeks. Once the car was in the shop the body man refused to install it because the way the grill was manufactured there was no way to route the hood release mechanism. Besides, the grill was made very cheaply and looked tacky (unlike in the picture). When I contacted the company they informed me I was 4 days past the 30 day return policy and they wouldn't take it back. They suggested I list it on ebay. I wouldn't do that because I wouldn't want to stick anyone else with this piece of junk! I'll never deal with this company again.
Dan

D
D
Dimitris Missyris
, AE
Jun 17, 2011 6:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If your company located in the Moon will deliver faster than 3 months. regarding the payment as u said is the priority for you, your money you get it on time but the parts never been deliver on time..Anyway the story got over and i got a lesson from your company. Was my first and last time dealing with you guys..Thanks God i received the parts and i didn't lost my money ...

Dimitris

C
C
CARiD.COM
Cranbury, US
May 20, 2011 7:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello Dimitrius,
I understand that 3 months is a very long term for completing the international order to United Arab Emirates. And as I told in a previous comment - we do sincerely apologize for that delay. Unfortunately international orders usually require longer terms due to more complicated verification procedures (Security of our customers` payments is the priority for us), bigger distance of delievery and more strict shipping company`s regulations as well as departure and arrival scans.
I could only say that we tried our best in order to provide up-to-date information for you on the order processing so you could feel that your package will be delievered safe to you.

D
D
Dimitris Missyris
, AE
May 19, 2011 8:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had order a set of head light for Chevy Tahoe..Its took them 3 months to received. i believe if i have not follow up with proper way will never received... Its really crap company ( I really dought its a company.. im sure just an office which have nothing in stock and they trying to do business with someone else products around the world) I strongly recomended do not spend a single dollar with them...

C
C
CARiD.COM
Cranbury, US
May 18, 2011 8:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello Dlamein,
We sincerely apologize for the bad experience judging by your feedback. Kindly explain in couple more details what was wrong about the order or product so that we could get the right solution or clear explanation on the case. I would like this to be brought to attention. We invite you to reply here and of course you can contact me dirtectly at gary.mo@carid.com for clarification and assistance.

ComplaintsBoard
M
12:16 pm EST

CarId do not order from this company unless you are willing to wait for more than a month to receive your order

I ordered seat covers on 12/12 after calling the company to make sure they would make it there by Christmas. They told me that they would if I did the express shipping. 2 days later I received an email saying that they would not be shipped until 12/26. I called to see what happened and they told me that because of the holidays the manufacturer was backed up, they would be shipped on the 26th and that they could either give me a $25 gift card or $10 off and if I wanted I could get my money back for the express shipping and it would be shipped the regular 3 day shipping. The 26th came and went with nothing, on the 27th I received an email that they were delayed again. This time they would not be shipped until 1/2! So again I called the company and asked them what the problem was. They told me that it was the manufacturer and there was nothing they could do, I could either wait for them or get my money back and cancel the order. When I complained further they told me that they could only give me another $5 off. Even though they had delayed it 2x already and it was going to be 3 weeks after ordering it to receive it. I checked the order status on 1/4 to see if they had been shipped because I had not received an email saying that they were. The website said 'Update in progress please check back within 24 hours", so I thought good, they are probably being shipped and will be here in the next 3 days or so. Wrong again! I checked again today 1/7 and it still says that it is being updated. I HAVE HAD IT! Do not order from this company unless you are willing to wait for more than a month to receive your order.

Read full review of CarId and 1 comment
Hide full review
1 comment
Add a comment
F
F
Frustrated beyond
Destin, US
Oct 24, 2013 10:01 am EDT

Very similar instance happened with a caliper i ordered. The website says fast shipping 1-2 days anywhere in the country and only gave one shipping option whih was ground for $10. I wait 5 days before calling. They tell me it will be another 7 before it arrives. I went off. Being without a vehicle for a week was already stressful. I work 20miles away and noth cars ended up breaking down the same week. Anyways when i told them their site practically guarentees it would be on my door step in 2 days they said wih the ground shopping option i selected thats impossible. Very frustrated at this point. They tell me it left the warehouse and is sitting in a ups store in california. There is nothing they can do. If i want to purchase it again over the phone they will expedite it to me. Who has an exta $178 floating around? I would have taken it to a mechanic if i did. Long story short they said they would refund my shipping (at that point who cares about $10). I agreed. Finally got my part the following week. I guess im lucky compared to some of the horrible things ive read from other customers. Im figuring out how to get my core charge back.

ComplaintsBoard
G
1:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CarId they do not honor their return policy!

In short, my item came crushed in the shipping box, contacted CARid customer service, they replied with basically oh so sorry we can give you $5 off your next order with CARid and we will do whatever it takes to ensure your satisfaction. I emailed them back saying the item was crushed and I want to return it, one week later I HAVE NEVER HEARD FROM CARid AGAIN.
What BS customer service, free returns my backside, they undercut everyones price to get your bucks and then to hell with you.

Read full review of CarId
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
10:08 am EST

CarId avoid like a plague

I ordered a replacement mirror for my 2007 GMC Envoy and used their part finder service. Their website said GM1320350 from REPLACE was an exact replacement for the original OE part [protected]. When the part was installed it did not operarte completely like the original because it only has 9 wires and the original has 11 wires. The manufacture will not take the part back because I connected it and Carid will only offer in store credit (why would I want store credit for another part that probably won't be correct). I think that if your website and your company are representing products that claim to be replacement parts you should stand behind them completely. I also talked to two of their "Tech Support" guys that both said they would research solutions and never heard back from either of them.

Read full review of CarId
Hide full review
ComplaintsBoard
S
4:45 am EST

CarId do not order from them, no matter how good the prices are

Website pictured the running boards I ordered on my exact vehicle. When I couldn't make them fit I got runaround about these not being intended for my vehicle but tech support would see what they could do. After not hearing back I called and they said there was nothing they would do because it had been more than 30 days since I ordered. CarID is a sham website. Do not order from them, no matter how good the prices are.

Read full review of CarId and 2 comments
Hide full review
2 comments
Add a comment
C
C
Car ID sucks
Sanford, US
Mar 27, 2013 4:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yeah, right now I'm in a big mess, that Car ID has put me in, and won't even fix their own mess. Ordered a pair of headlights about 8-9 days ago (wed 20th), so I can get it before Thursday (tomorrow) for my inspection, which my ten day tags expire tomorrow so I can get the inspection done. I had left a specific note (even though the headlights should of gotten way before Thursday (usually order, from California, via UPS ordering from Car ID, and it takes 4-5 days)) stating that I needed it before Thursday, due to the inspection needed and that my 10 day tags expired on Thursday. So on the next day after ordering it, I receive a e-mail stating that, it has been delayed, and that on that monday (25th) it would be shipped out. So Monday and Tuesday came around, and no email with tracking number, showing that its been shipped. I call to see whats going on, and the guy just says that "I'm sorry, I'll call the company to see whats going on, and I'll e-mail you definitely today". Never got the e-mail that day or the next day (now its Thursday the 27th), so I call today(27th), and the lady has me on hold for 5-10 mins, three times, and says that it won't be shipped out until April the 11th. At this point, I asked for a special, request, since that this was their fault, and that I needed to take my car to inspections( only car I got, to work and go to school), that they upgrade the shipping to overnight. But no, they don't even care, they refused, and only offered me a 30 dollar discount, or 3 day shipping, which by far, the biggest slap in the face I have ever received from a company ( since its their fault, and the package should of been at my doorsteps well before the 27th today and now I'm going to receive it about 2-3 weeks later costing me money, and time, and potentially a ticket that will cost me way way more that I paid for these lights). Not to mention a refund takes 3-5 days, and they don't even offer you a upgrade to the shipping, since its their fault. All I'm asking is for a freaking overnight upgrade, since its well far beyond of what it was supposed to be shipped to me.

C
C
CARiDcom
, US
Nov 13, 2012 6:40 am EST

Hello Simasike,
My name is Tim and I am a CariD customer service supervisor. I just saw your review here and I would first like to sincerely apologize for your experience you had with us. It is part of my job to make sure that all of our customers here are completely satisfied with our service. I would like the opportunity to speak with you about your recent purchase and see what I can do to change your mind about us here. Unfortunately I cannot find your order in our system based off of all the information that I have available to me from your review. If you could, please call me at your earliest convenience at [protected] at extension 8803. If it is more convenient for you, you can email me at tim.he@carid.com. I look forward to hearing from you so we can bring this matter to a resolution that would most benefit you and possibly change your mind about our company.
Sincerely,
Tim Hennika
Customer Service Supervisor

ComplaintsBoard
B
6:51 am EDT

CarId will never recommend or buy from carid again due to experiences with customer service

Satisfied with my 2011 Ford Escape Black Mesh car seat covers. Customer service is horrendous. Employees are bluntly rude and will constantly interrupt/speak over you. Will never recommend or buy from CarID again due to experiences with customer service.

Read full review of CarId and 1 comment
Hide full review
1 comment
Add a comment
C
C
CARiDcom
, US
Jul 24, 2012 6:54 pm EDT

Dear customer,
We apologize for any frustration you have had with our support team. We strive to only provide excellent service and complete satisfaction. Please contact me directly if you like and I would be happy to answer any questions and resolve any situations you may have. Again, we apologize and hope that we have the opportunity to change your mind. Leslie A Pritchard, Supervisor EXT 861

ComplaintsBoard
K
8:07 pm EDT

CarId avoid at any cost guys

I was doing some searches on the internet for parts for my 1989 chevy suburban. I didn't find anything I was looking for, but I did find something I didn't expect. The 1989 chevy suburban accessories page on carid.com is using a picture of my personal vehicle as the banner for that page of their site. Identical down to the black lettering on the hood and the loose wire from the winch I have wrapped around the light on the bumper. What kind of reputable company goes out and just pulls random pictures off the internet for their marketing. Even worse they then have a block on the image if you try to save a copy of it saying its copyrighted.

Read full review of CarId and 1 comment
Hide full review
1 comment
Add a comment
C
C
CARiDcom
, US
Jun 04, 2012 5:47 pm EDT

We sincerely apologize for any inconvenience in this. Many of our photos are supplied by our customers and therefore we were not aware. We have already taken this photo down. Thank you

ComplaintsBoard
N
8:36 pm EDT

CarId carid.com is unprofessional and uneducated about car parts

Carid.com is unprofessional and uneducated about car parts, go else where please pay a couple dollars more for piece of mind. I ordered light covers for a challenger srt8 suppose to be here three days ago. And no calls to notify me of the deiay, I have to call them and of course they only return calls while working to pay for the purchase. They need a new business plan or they will not have any business. From me anyways!

Read full review of CarId and 1 comment
Hide full review
1 comment
Add a comment
C
C
CARiDcom
, US
Jun 01, 2012 6:36 pm EDT

We sincerely apologize for the delay in your order. We know that our business is not only selling a quality part but making sure it arrives in a timely matter and we will do everything in our power to make sure that happens. Please contact me directly at [protected] EXT 861 or leslie.pr@carid.com so that I can locate your item and make sure that you are satisfied. Thank you, Leslie A Pritchard

ComplaintsBoard
D
7:29 pm EDT

CarId I will never order anything from this company nor will I advice anyone to shop from this website

I am really disappointed in the service I received. I ordered mesh grille for my 2004 bmw 525i and was told by ann. [protected]@carid.com to wait for a month because it has to be manufactured just for my car. She offered me free overnight shipping once the product becomes available. Today she calls me and tells me to pay $64 for overnight shipping. Total scams. I will never order anything from this company nor will I advice anyone to shop from this website.

Read full review of CarId and 1 comment
Hide full review
1 comment
Add a comment
C
C
CARiDcom
, US
May 03, 2012 4:33 am EDT

Dear Valued Shopper;
I do apologize that there was confusion with the manufacturing and shipping times of your product. From what I see this has already been resolved one of our Customer Service representatives. I truly hope you are satisfied with the resolution that we were able to give you and if you have concerns about this or other orders in the future please contact me directly by emailing me at leslie.pr@carid.com or by phone at Extension 861

ComplaintsBoard
B
10:47 pm EDT

CarId I cannot even get an exchange

I ordered chrome pillars for my audi a6 and they were too small, length and width wise, I cannot even get an exchange and now I am stuck with these and nowhere to put them :- (

Read full review of CarId and 1 comment
Hide full review
1 comment
Add a comment
C
C
CARiDcom
, US
Apr 23, 2012 7:50 am EDT

Dear Valued Customer, We apreciate your feedback. Although negative it helps us better service you. Our return policy is simple, if you dont like the item and wish to exchange you may do so with in 30 days of recieving the item. Unless noted on the item or check out screen most of our items our returnable. Please call and ask for Jose ext 850 so that I may assist you.

ComplaintsBoard
B
4:14 pm EST

CarId this company is untrustworthy

Don't believe google reviews on this site. As a company, you can apparently pay india/indonesa 50 cents per positive review. That is the only reason I can think of why this company has a 4/5 rating.

They are basically corrupt. I tried to return a shipped item. Before they processed my rma, they demanded they had to have the tracking number... Even though I included the proper paperwork on the outside and inside of package.

Then they denied my $350 return because of missing parts. I unpacked and packed all the items (3 total... Box of nuts bolts, 2 running boards).

This company is untrustworthy.

Read full review of CarId and 1 comment
Hide full review
1 comment
Add a comment
S
S
0 STAR RATING
, US
Jan 27, 2015 11:18 am EST

Scammers - worst company to deal with. Have a dispute against them with my credit card company. For incorrect wheels costing $ 1, 124. 00! Next is the bbb if not resolved soon.
I am posting on all complaint websites and hopefully customers will stay clear of them.

ComplaintsBoard
G
7:41 pm EST

CarId charged my credit card and I never received my goods

I made an order using my credit card, and I was absolutely shocked when I received an email from you requesting to submit a number of verification papers (my passport, credit card copies, etc). This defeats the purpose of online order, and this is the first time I experienced such a thing, even though I regularly order from us. I have to say this was the worst online shopping experience and it is an embarrassment for your company.

And the most shocking thing is that you charged my credit card and I never received my goods. Now I have to go through claims with my bank in order to get my money back! My bank is processing a dispute form and I will take it up really high!

Read full review of CarId
Hide full review
ComplaintsBoard
H
5:49 pm EST

CarId don't ever use this rip off company

Placed order on 1/30. Rec'd prompt email note that order to ship no later than 2/7. Began to call and email soon thereafter to determine status. No return calls or emails. When tried to use their provided order status link it kept saying "no such order existed". They sure charged the ccard quickly enough. Unfortunately I then read the hundreds of documented complaints about this crappy company. I had my ccard company begin the refund and recover process on my behalf.

Do not ever use this rip-off company.

Read full review of CarId
Hide full review
ComplaintsBoard
S
5:44 pm EST

CarId I wish I had come here before making my purchase

Like a lot of other victims on this site, I ordered some plastic wheel covers for my car. They arrived from "onyx enterprises," and at the time I was like wtf, but whatever. I had to return them because they were the wrong size, so I followed the instructions on the rma explictly (had to pay for postage and tracking to boot) and used the box and packing materials the covers came in.

Lo and behold, I get an e-mail from carid saying they can't refund my purchase because the covers did not arrive in "resellable condition." the reason? There was a "scratch" on one of the wheel covers. The picture they supplied as "evidence" was absolutely laughable - I wish I could upload it. People who would complain about that "scratch" are the same kind of people who would complain about getting a brand new flatscreen tv for free, but are mad that it's last year's model.

Anyway, carid said there was "nothing they could do". I guaran-goddamn-tee you that those wheel covers were immediately sold to someone else, and i'll bet you they don't even notice the "scratch" and are happy with them.

Stay away at all costs! I wish I had come here before making my purchase. No other reputable seller would treat a customer this way over these particular facts.

Read full review of CarId
Hide full review
ComplaintsBoard
F
1:00 pm EST

CarId failure to ship product as promised

Carid accepted my order for replacement headlamps, charged my credit card, sent me confirmation emails on order acceptance and shipment, then one week later sent me an email saying, "sorry, not in stock, we will deliver in 4-6 weeks". I expected, based on their shipment email, to be installing these headlamps now, and not waiting until mid-february!

Read full review of CarId
Hide full review
ComplaintsBoard
D
6:45 pm EST

CarId go somewhere else to buy your car accessories

Carid is the worst. To say the least dealing with carid has not been a pleasant experience and customer service is non existent. The entire order has been wrong with damaged items, rma's sent for the wrong manufacturer, parts not fitting as they are for the wrong vehicle, their mistake, not mine.

1- the grille I ordered was damaged, parts were also missing.

2- lights come with no instruction, I had to modify them to fit my truck 4 hours spent on a simple 30 minute project.

3- now the weather tech window covers do not fit as they are for a wrong vehicle not my 2017 f-150 super-crew. Not weather tech fault as carid ordered the wrong parts

I have not been able to speak to any supervisor, many hours of my time wasted, 8 phone calls and counting trying to get these problems addressed with 10 plus e-mails, still no resolution as to the issues at hand. A measily $30 discount that does not come close to my time wasted with calls e-mails and installation of all items being frustrating and with no accomplishment in sight.

Do not buy anything from this organization as they are clueless and just a bunch of order takers. No knowledge of what they sell or anything about cars. What a concept.

I finally went to my credit card company and disputed the entire sales purchase of $800.00 plus dollars. I need to get a refund for the grille, I also need a refund for the weather tech products and an rma. This should not be hard to do, nor should it take days to accomplish.

This company really sucks! Do yourself a big favor... Go somewhere else to buy your car accessories!

Read full review of CarId and 1 comment
Hide full review
1 comment
Add a comment
B
B
B.ROBERTS
Warrenton, US
Apr 17, 2014 3:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Absolutely the worst product and service of any company I have ever dealt with. I sure hope no one else gets sucked into their lies and worthless products. the employees should be embarrassed to work for this company. the seat covers didn't fit, they refused to return the product. they refused to return my calls, they were extremely rude in their phone calls and emails. I am out over $500, and I want to help anyone else who may be considering purchasing from this company: don't do it! I would give them less than 1 star ratings if possible...

ComplaintsBoard
L
5:40 pm EST

CarId they essentially inflate the price, then discount to msrp to appear as if you are getting a good deal

First order, they took 2-3 months to ship a body kit they kept "promising" would ship. As "retribution" they offered a $25 gift certificate toward a future purchase. When I went to buy floor mats using this gift certificate, the code given didn't work. When I connected through their online chat, the sales representative contacted billing and they said they would honor the certificate on floor mats that said "usually ships within 24 hours" a few days later, still without an order confirmation email, I contacted sales again and they claimed that the order would ship in a week and that billing decided not to honor the gift certificate after all. This is after I was quoted a price, and after I gave my credit card information...

Also, their website claims the floor mats are 20% off; however, they are selling these mats at msrp, which is fixed by the manufacturer, and they cannot change the pricing. They essentially inflate the price, then discount to msrp to appear as if you are getting a good deal...

After the floor mats I will never do business with carid again.

Read full review of CarId and 1 comment
Hide full review
1 comment
Add a comment
C
C
CARiDcom
, US
Jan 04, 2012 11:25 am EST

Dear valued customer,
We are sorry for the inconveniences you have experienced with our store. We are not able to locate your order based on information you provided in your review. Would you please comment leaving your order number or email it at community(at)carid(dot)com so that one of our CS supervisors could look up your order and find a satisfying solution for you. Thank you.

The CARiD Team
800.505.3274
community@carid.com
support@carid.com

ComplaintsBoard
M
8:45 pm EST

CarId bad service

This company charged my credit card for an order of floor mats, gave me an estimated shipping date, then e-mailed me and called me and left messages asking for faxes or e-mailed images of a government id (license or military id) and an image of the credit card i'm using. Not a chance in hades!
I called them to cancel the order and they tried to proceed with the conversation about why they do that - I didn't even entertain a conversation. I will not do business with a firm that charges my card first, then asks me for permission to do so to cover their own tails. Everyone else on line used secure sites for the web-based ordering of their products and collects your credit card security number - and i've never had any issues with anyone else on-line (e.G., amazon, ebay, many booksellers, etc.).

Read full review of CarId and 1 comment
Hide full review
1 comment
Add a comment
F
F
fandertex
, KW
Jan 16, 2012 7:09 pm EST

The same thing happened to me
But I do not know what to do Do you give them pictures for Passport and Visa
Please tell me what u doin... cuze i ill o the same...

they charged me...?

ComplaintsBoard
P
5:13 pm EST

CarId these guys really do not care about doing the right thing

I purchased a bull bar online for my toyota fj, pay for it and then I am advised there was a mistake on the website with pricing not the part number just pricing. The rep admits the fault sends my an email confirming their mistake and honoring the purchase. Next thing I know I get a bunch of emails saying they are retracting their offer? Poorest customer service ever. Spend a little more and deal with a company that backs their business practises these guys really do not care about doing the right thing. My next step is bbb and a few other government agencies, people need to know absolute these guys.

Read full review of CarId and 1 comment
Hide full review
1 comment
Add a comment
C
C
CARiDcom
, US
Nov 18, 2011 11:27 am EST

Dear Online Shopper,

We sincerely apologize for this inconvenience with your order. Usually we have no problems like this. We will be more than happy to resolve this inconvenience for you and save you as a happy customer. Unfortunately we were not able to look up your order based on the info in your review, would you please provide your order number (seven digits starts with 2xxxxxx) so that I could investigate the situation and resolve the problem. My name is Henry and my e-mail address is - henry.ka@carid.com
Thank you in advance. Have a good day!
--
Sincerely,

Henry Kanunik
Customer Service
henry.ka@carid.com

CarId Customer Reviews Overview

CARiD is a leading online retailer of automotive parts and accessories, catering to a wide range of vehicles and brands. The website has garnered a significant number of positive reviews from customers, highlighting its exceptional customer service, vast product selection, and competitive pricing.

Customers have praised CARiD for its user-friendly website, which makes it easy to find the right parts and accessories for their vehicles. The website's search function is particularly helpful, allowing customers to filter products by brand, model, and year.

CARiD's customer service has also received high marks from reviewers, with many customers noting the company's prompt and helpful responses to inquiries and concerns. The company's knowledgeable staff has been praised for their expertise and willingness to go above and beyond to ensure customer satisfaction.

In addition to its excellent customer service, CARiD offers a vast selection of products, including everything from performance parts to interior accessories. Customers have noted that the website's prices are competitive, and the company frequently offers discounts and promotions to help customers save even more.

Overall, CARiD has received overwhelmingly positive reviews from customers, making it a top choice for those in need of automotive parts and accessories. With its exceptional customer service, vast product selection, and competitive pricing, CARiD is a trusted and reliable source for all things automotive.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact CarId customer service

Website

www.carid.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CarId?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CarId Customer Service. Initial CarId complaints should be directed to their team directly. You can find contact details for CarId above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CarId. Discuss the issues you have had with CarId and work with their customer service team to find a resolution.