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4.4 2027 Reviews

Care.com Complaints Summary

84 Resolved
294 Unresolved
Our verdict: When using services from Care.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Care.com reviews & complaints 395

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10:56 am EDT
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Care.com terminated member unfounded

I was a member as a caretaker for a few years and my email got hacked, so I changed it. Care dropped me like a hot potato and I couldn't reach anyone at the business to talk to so I asked about it by email. They have this generic statement that they need no explanation! That is rude, unfounded and unfair! I think it is ludicrous how they can just throw you away like that! I am a 60 year old women, a previous teacher and business owner running a school for children over 20 years. I have never broken the law, and have the utmost respect with previous clients and employees. What a horrible way to conduct business!
Shame on you!

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tinashehee
Bowersville, US
Oct 18, 2014 9:48 pm EDT

My story is similar. I am the mother of a young man with special needs. I had hired two different caretakers from care.com. I submitted valid complaints about both of them. My account was promptly deleted. I don't know if the people I had hired then complained about to care.com retaliated but I do know I was never contacted about any allegations of wrongdoing on my part.

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Membercare
Waltham, US
Jul 01, 2014 4:39 pm EDT

Hello Bestnanny,

I am Member Care Representative from Care.com. Per our Terms of Use, Care.com does reserve the right to remove anyone and due to our privacy policy we cannot disclose the specific reason as to why your account has been closed. It is unfortunate that you were removed from the site and I apologize for the inconvenience it may have caused you, but I wish you luck in your job search and hope nothing but the best.

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yekko
Alton, US
Jun 22, 2014 11:09 pm EDT

While I did not have the email issue, I am in the same boat as you. However, they claim I am BANNED from the site because they previously deleted an account I had on there. This is a bold faced lie and I reported them to the BBB. Did you know that they state that while they do not have to give you a reason for deleting your account they can and will contact the families you have been in contact with to tell them you have been removed from the site. They tarnish people's reputations after removing them from their site so that nobody will ever use them again. This company is HORRIBLE.

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6:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com bait and switch

Care.com offered me a 'special' contract for $70 a year. I accepted the contract, and agreed to " all contracts renew unless canceled ".
At years end they canceled my contract!
I inquired by email (They aren't ' There for you' any other way) why it didn't renew according to the agreement.
Care.com did not respond to my question.
Instead, they decided to bill me $39. for monthly subscription! -6X the amount higher-(monthly) (They choose this contract because it bills at the highest rate!)
I did NOT sign up for this!
I wanted to auto renew my annual, as per the contract.
Ben the supervisor said that contract doesn't renew.
This is a ' bait and switch' scam.
They defaulted on their end of the contract: " All contracts renew unless canceled ". And i never canceled.
Furthermore, instead of correcting their problem their solution was to cancel my membership and make me ineligible.
Apparently, the " There for you " slogan is just marketing.
I was a paying member in good standing.
This is the worst customer service at best.
This business should be investigated for fraud.

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Membercare
Waltham, US
Jul 01, 2014 4:50 pm EDT

Hello Bgauler,

You are correct that all of Care.com contracts will automatically renew until the member cancels, on top of that, Care.com reserves the right to cancel any contract for any reason. This policy is disclosed within the Terms of Use, to which you agreed to when enrolling. Furthermore, I apologize for the negative experience you had with Care.com and hope this information was helpful.

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8:36 am EDT
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Care.com deceptive billing

I cannot believe the billing practices of this company! I signed on for a one month subscription knowing that I had to have a nanny within that time frame. I now realize they have been charging my credit card for months after I thought the subscription was over. Thank goodness I caught it, but I'm out $117.00 that could have went towards diapers, formula etc. I found a great nanny on the site, and was completely satisfied with the service and outcome. I am just horrified that they would use deceptive practices to have their customers sign up. Why advertise for a month subscription if this is a continued service. Disgusting!

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Tracey Sch
, US
Jun 09, 2015 7:54 pm EDT
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I have talked to an attorney at a Chicago-based consumer protection firm about a possible class action lawsuit; however, I am personally unable to proceed with it because my credit card company reimbursed me when I disputed the charges. If you signed up via smartphone app and you live in a state with an "evergreen clause", such as IL and CA, please email me and I would be more than happy to help connect you with this firm. It actually will not cost you anything. So if you are as appalled as I am at this unethical and illegal auto-renewal billing, and you want to help protect other busy caregivers, let's do something about it! Email me at tlschnei@yahoo.com and I'll share more details. Thanks! -Tracey

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sarala rajagopalan
, US
May 27, 2015 3:18 pm EDT

Their subscription page violates California's Auto-Renewal Law. They are deceptive and don't see to care that they are scamming their members.

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S King
, US
Jan 06, 2015 3:02 pm EST

After reading the numerous complaints against the company and having been charged for months due to care. com's deceptive policy of a "one month membership". Care.com please don't offer or advertise a "one month membership" if it automatically renews.
These types of tactics just make consumers mad and ultimately tarnish your reputation as being a legitimate business.
It is clear to consumers that having an automatic renewal policy in place on a "one month membership" is not in place to benefit anyone but care.com. This was made clear after navigating through the process of trying to make contact with someone at the company.
I am on board for a class action just out of principal.

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zjg
Somewhere, CA
Jan 06, 2015 12:38 pm EST

Our family was also a victim of this company's deceptive advertising. Thanks to all of those who have been helping to raise awareness about the company's unscrupulous business practices!

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sued8
Macon, US
Aug 07, 2014 5:26 pm EDT

I was taken big time for almost a year and a half before I realized they were charging an auto pay credit card that I rarely use except for a gym membership. I called the manager and explained I never used the service. She logged into the records and agreed she saw that I had never even logged onto the system one time. She refused to refund hundreds of dollars I got scammed for. I demanded they change the wording and sign up method for a supposed no risk free service. I did not see anywhere that I had to cancel anything! I DID NOT USE IT! RIP OFF! How do they keep getting away with this?

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cfzeo
Califon, US
Jul 22, 2014 2:48 pm EDT

I agree-the same exact thing just happened to me with a three month membership. This company uses deceptive business practices and refuses to give refunds. What can be done about this?

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Bmoraine
Gilbert, US
Jul 02, 2014 2:12 am EDT

I have also been scammed! I say yes to a class action suit. They should be ashamed at how the operate.

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thompson149
Menomonee Falls, US
May 31, 2014 9:53 pm EDT

They have deceptive auto-renew billing. We were charged for no use and had no idea we were getting charged. Their customer service won't give us a refund. How do I get these guys to budge?

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truth is mine
, US
Jun 01, 2014 7:12 am EDT

it starts with you reading the terms of use when you signed up.

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Annon2014
, US
Feb 19, 2014 1:34 pm EST
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Signed up for account via facebook which is offered on first page. Then signed up and paid for background check. While none of my info was being "approved, it was apparently because my facebook moniker does not match the name on my application. So I opted to close that account on facebook and open a new account ...Email the same, social the same, address the same..
I called today( with much difficulty because they dont have a contact number on site) and they can't transfer that background check to new account...again..same info.
This place is a joke. Id rather take my chances on craigslist!
Must be the same developers that worked on affordable care website.

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11:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Care.com care.com is scamming subscribers

Like many complained here, I have been had by care.com’s predatory billing practice too. I used one referral and later was promised to get “downgraded”. But found out only recently that I have been charged for one and half years. They prey on people who are less than careful in watching their bills. Even when caught, they would drag their feet hoping to charge a little more. They counted on a regular person’s unwillingness to go to any length for a couple of month’s charges. This practice is unethical and perhaps illegal. I wonder how they can sleep at night knowing that their earnings are largely from cheating. I hope consumer protection agencies will pay attention to the negative consent issue. And better yet, hit them with a big fat class action.

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1:17 pm EST
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Care.com unauthorized auto renewal program

The auto-renewing subscription employed by Care.com is in violation of California SB 340, which took effect on December 1, 2010. The California Negative Option Law was specifically implemented to end the practice of ongoing charging of consumer credit cards without the consumers’ explicit consent. Care.com is inviolation of multiple aspects.
A copy of the Legislation is readily available at www.leginfo.ca.gov. (“Business and Professions Code Section [protected]”)
Many states in addition to California have implemented similar legislation.
Specific violations include:
(c): “Clear and conspicuous”...means in lager type than the surrounding text…”
The copy of the webpage provided by the merchant readily shows that the type referring to automatic renewal is not larger than the surrounding text.
(a) (1): “It shall be unlawful for any business making an automatic renewal or continuous service offer to a consumer in this state to...fail to present the automatic renewal offer terms or continuous service offer terms in a clear and conspicuous manner…”
The wording used by Care.com is not compliant with “clear and conspicuous”. The term “subscription” is generally reserved for the purchase of ongoing services, not a single purchase, therefore customers purchasing “1-month” are not purchasing a “subscription”. “Subscription” is located under the “3-Month” and “12-Month” plans (“subscriptions”). Because a customer purchasing “1-month” is not purchasing a “subscription”, the automatic renewal plan is not invoked.
Unfortunately, Care.com is the subject of literally hundreds of similar complaints. It would behoove them to ammend current business practices in accordance with the law.

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m1973
Jackson, US
Jul 18, 2015 3:17 pm EDT

I am the victim of over $500 of "subscription" charges when all I did was to pay for a 1-month-membership. Has anyone been successful getting their money back?

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10:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Care.com false job postings

I've been a free member as a child care provider for almost a year. They email me job postings in my area. You can tell which ones could probably be legitimate. Some a have photos and some don't. MANY of the job posts in my area are all the same. With the same exact description "Summary: Hello, we are searching for a responsible, reliable and energetic babysitter with a few years experience who can help us with our child. Thank you so much for considering our family." Why would there be more than one job post with the same exact paragraph? The only thing that is different is the title. One would say-"Looking For A Babysitter For Our Child" and the other, "Attention: Babysitter Needed For Our Child"

It's types out the same exact way. Most parents put a more detailed description of their ideal childcare provider. Also they state facts about their child such as- I have an energetic 5 year old who requires someone who is also energetic. Things like that. Or also state which intersection they live on or how they need someone to assist with laundry. Not like one i quoted above. I just think it's odd that I've been a member on other sites and I've found jobs through them easily. And their posts are never like some of the ones on ca.care.com.

I know there are real families looking for child care on this website too but not many in my area. The majority are fake. They probably have some of the people who work for care.com posting these ads . That's why those fake job listings never have a photo.

They shouldn't be aloud to fake this sort of stuff.

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Mad not glad
St.john's, CA
Feb 18, 2015 6:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

After seeing many nannies available and logging in daily I paid the fee and contacted several nannies. Several responded that they were no longer available so I asked if they had actually logged in that day or previous days and they stated no, they didn't. I have since looked at the nanny availability and the log in dates have changed. I feel like there many be some false log ins to entice you into paying for the service, very disappointing since it's fairly expensive and I am in serious need of childcare. I would have used my money else where if I even suspected this would happen.

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Membercare
Waltham, US
Feb 07, 2014 3:59 pm EST

Hi A. Lauren, Thanks for your comment and I'd be happy to address it and help clear some things up for you!
All members have the option of including a photo, and while many choose to do so, having a photo is not required.
In regards to the job postings sounding the same, these are not fake job postings, and I'm so sorry if you thought otherwise! Some of our families use our "Job Wizard" feature, which allows them to quickly select different criteria and have a job automatically created for them. This would explain why you are seeing some jobs that have similar phrasing! Please rest assured, this does not mean that the job is fraudulent, and we encourage you to also apply to these jobs if they meet your needs!
I apologize for any confusion, and I hope that this helps clear it up! Best wishes!

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4:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Care.com racists

If I could give them 0 stars I would. We have a group of 250+ people who have all signed a petition and are filing a class action lawsuit against them. There are a couple morbidly obese ###s that work there by the names of Caitlin and Laurie, both of whom are extremely racist white women. When I placed an ad stating that our housekeeper needed to remove their shoes upon entering our house, they cancelled my account abruptly and without reason and after 20 emails and calls, finally got Caitlin to put down her jelly donut and answer my call, and she said "we dont understand your culture here in america and we dont want your kind of people on our site." to which i replied "that is very discriminatory" and she replied "well we can cancel your account for any reason we want." Unfortunately for her, laws in the USA still apply despite whatever ###ic personal company policies she thinks she is abiding by, and we are going to sue the living hell out of them and have their entire operation shut down. I also have a PR team that isgoing to start taking all the stories of Care.com racism and discriminations and publicize all of them for people to know. Its about time their competition gets the leg up and care gets shut down. Disgusting awful KKK-wannabee employees. BOYCOTT THEM AND WRITE THEM LETTERS EXPRESSING YOUR FEELINGS ABOUT THIS!

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J-K-P
Rochester, US
Oct 08, 2014 8:38 pm EDT
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Unfortunately, I totally agree with this person's comment. My wife is originally from Thailand and she set up an account on Care.com for some additional work. When she attempted to apply for a job her account was abruptly shut down too. I couldn't believe it and sent an e-mail off immediately to them asking for help. The reply I got from 'Jessica' was that they had the right to shut down any account at any time and for any reason. Really? If you are an experienced person and are trying to provide a service to people who are really looking for the help that you can provide, isn't it up to the family of the child to decide if the person who responds to the ad is a good fit for them or not? After I received that e-mail, I sent another one telling them that I would do what I'm doing right now. Let others know. Plus, I believe that the only logical explanation for why they did shut down my wife's account was because they are blatantly racist. It is the only logical explanation. I just got done filing a complaint with the Better Business Bureau (only one of hundreds of complaints against them). I can't believe that a company with so many complaints can have an 'A+' rating. They probably pay off the BBB to keep the 'A+'. What a crock of ###.

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Christian. Gonzales
winter park, US
Sep 21, 2014 12:10 pm EDT

I would like to know why am I still be in charge for something that I only paid 1 month for there's no way to talk to any body can't get a refund guess they're trying to tell me I have to cancel my card that is not fair

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SusanInSFL
Key West, US
Aug 29, 2014 12:55 pm EDT

I don't know what these people look like, but if they made discriminatory comments, then they deserve anything negative that they get. I'm here because of their crooked behavior and stumbled on your post.

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Logicisyourfriend
Moose balls, US
Jan 03, 2014 8:02 am EST

When you start name-calling and berating people for their weight your complaint loses all credibility (as if it had any to begin with) Basically, a load of C R A P.

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5:03 pm EST
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Care.com caregiver killed our dog

Care.com does not do all that it should in terms of background checks. Several months into having hired a house and pet sitter, we discovered that she had a juvenile record, which she had never been questioned about by this company. By this time, we had hired her to petsit our dog, whom she killed due to neglect, lack of feeding and watering and over stressing him with a hike in 100 degree weather. I do not recommend this company and feel their hiring practices are entirely self serving and deplorable to the customers they claim to serve. I will never use nor recommend this company to anyone. As far as I'm concerned they are just as responsible for death of our dog as the person they claimed to have thoroughly checked out and hired.

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Membercare
Waltham, US
Jan 08, 2014 1:16 pm EST

Hi Wargmom, We are very sorry to hear about this experience, and can assure you that any concerns you had about a caregiver on the site were taken in to full consideration by our Safety team. We take safety and security very seriously here, and provide you with many tools to make a safe hiring decision. As with all background checks, the ones we offer vary in comprehensiveness. We always recommend visiting our Safety Center for information on the background checks that we provide, and what is included in these background checks on a state and county level. We again apologize for this experience, and if you wish to share anything further about the incident with us please visit our Contact Us page to get in touch.

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ButtonsMagraw
, US
Dec 20, 2013 5:14 pm EST

This website is useless. No jobs, not even a single message from anyone, and I paid 40$ to be "featured" on the website. The site is all take take take and gives you absolutely nothing in return. Money grubbing, useless website. They should be ashamed.

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10:06 pm EDT
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Care.com sided with deadbeat client

A client of care.com ripped me off of a shift's worth of work. When I complained to the client and care.com, care.com's deadbeat client lied about me in a false review on their site. When I complained about being ripped off and lied about, care.com cancelled my account. Care.com stood by lying thieves instead of their caregiver. I'm sure it's because the lying, deadbeat client paid care.com and I had a free account. I am booked all the time through care.com's competitor. I checked with all my current, paying clients, and all of them found me through care.com's competition. I guess it's no loss, but what a horrible experience. I was ripped off, lied to, and care.com stood by the lying deadbeats and not their caregiver. I guess care.com should be called doesn'tcare.com, huh? Boo. Extremely negative experience. Stay away! Yuck!

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Membercare
Waltham, US
Nov 06, 2013 9:24 am EST

Hi MollyB,

We're very sorry to hear about your experience with Care.com.

Care.com takes the safety and security of our site and our member community very seriously and, based on the Terms of Use that each member agrees to, reserves the right to remove access to the site for any reason or no reason, with or without notice. You are welcome to contact our Member Care team at any time to discuss your removal from the site.

Regards,
Care.com Member Care Representative

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DONENDARKCLIGHT
Frisco, US
Oct 31, 2013 12:42 pm EDT

whats the competitors name? just curious because we the people who have been scammed would like to know!

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11:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com horrible customer service

I am a "premium member" on the site as a care giver which means I pay annual dues to the website to get job postings faster than the non paying members and I show up higher in search results to local families looking for help.
Everything was fine until I paid my annual dues a couple weeks ago but my background was not updated.
Not only was it not updated, but my social security number was suddenly coming up as "non verified" which makes me look like a liar I guess.
I tried to pay the $9 fee to update it... four times... and got a message each time saying that there was an error and it wouldn't work.

However, I did get charged $9 four times on my bank statement...for a service I never got.

Now families will not even respond to me once they see my background report because I don't look like a trustworthy person.

I've messaged the care.com 8 times now and still no response that is not completely automated.

I have filed a complaint with the better business bureau and will not be recommending the site to any more of my friends and family...I have gotten many people to join this site over the years and I am starting to regret sending them any business because when you're a paying customer and you need technical support...
THEY ARE NO WHERE TO BE FOUND WHEN YOU NEED THEM.

HANDS DOWN WORST CUSTOMER SERVICE I HAVE EVER NOT RECEIVED ANYWHERE FOR ANYTHING THAT I HAVE EVER PAID FOR.

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Membercare
Waltham, US
Nov 06, 2013 9:31 am EST

Hi Ava Liese,

We are very sorry to hear about your experience. We can assure you that you have not been charged for those background check attempts. The charges you were seeing were pending charges and never went through. The reason you were receiving an error when you were trying to process a new background check is because the card was being declined.

Again, we apologize for any confusion, but we hope this helps.

Regards,
Care.com Membercare Representative

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Membercare
Waltham, US
Nov 06, 2013 9:30 am EST

Hi Cocogrovemom,

We're sorry to hear about your experience with Care.com. As clearly stated on our upgrade page, as well as in section 8.2 of our terms of use that you agree to upon enrollment, all of our subscriptions automatically renew until cancelled. You can edit this setting at any point after upgrading by logging in to your account and going to your Account & Settings page, or by contacting our Member Care team via phone or email.

I hope this helps clear up any confusion regarding our billing policy!

Regards,
Care.com Member Care Representative

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cocogrovemom
Miami, US
Oct 24, 2013 11:44 am EDT

I tried their service and they continued to bill me. Total scam. I had to get amex involved to stop it. NEVER NEVER NEVER use care.com.

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11:41 am EDT
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Care.com background checks

I paid for a background check when I started with care.com because they said I could get more clients. After a year they did another check and said that I had felonies. I called and spoke to the company that did the check. I gave them more information and came back clean. My problem with this is care.com said that when they receive this new information I would be reinstated. I didn't realize that I would have to do it myself. I was then unfairly
terminated from their site. They said it had to be done by a certain date. A few years ago there was and probably still isn't a contact phone number, everything had to go through e-mail. I wouldn't recommend this company to anyone. Go to your friends, neighbors, fb, or newspaper.

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EciRose
Yelm, US
Aug 23, 2013 10:16 pm EDT

I had the same issue. I had just signed up and was told I had a failed background check. I was terminated off of the site as well, indefinitely. What they don't realize is that I have a job and was looking for a sitter. I went through an extensive background check for that, and passed. I will not use Care.com to find a sitter, ever.

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Lynn 2013
Johnstown, US
Jul 03, 2013 9:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same thing happened to me! I emailed them and got a response and we emailed back and forth forever to no avail. And recently I needed care for my dogs and they terminated me from their site. No reason...just did. I would not recommend them either.

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2:36 pm EDT
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Care.com termination for no reason

I have been with care.com for around a year now. I recently upgraded to a premium membership and things were going fine. Well yesterday I responded to a women who needed help with cleaning and organizing. She stated she was going through a divorce and needed someone who was non judgmental. I told her I would love to help her and I completely understood where she was coming from, being divorced myself. Today I got an email from care.com saying my services had been terminated...WHAT ? No explanation, no anything. I also recently had my background check done again, since it was about to expire. I had been with them for, like I said a year, and haven't done anything to worry about. I don't understand. Talk about a slap in the face ! As someone said earlier, I don't care about your policies. If I haven't done anything and I have been a good client, then why not give me an explanation ? What is there to hide ? Then to find out they will let people who I have corresponded with know of my termination ? What am I supposed to tell them, they just decided to dump me for no reason ? Please...give me a break, when did common courtesy go out the window. I will definitely be one of the ones contacting BBB and anyone else I can think of. If they can't have the decency to tell why they let me go, then they aren't decent enough to do business with ! And please no responses from care.com. If you couldn't tell me by now, I don't want to hear it ! There is no excuse for plain rudeness, policy or no policy !

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W.J.M.
Leander, US
May 11, 2015 11:21 pm EDT

Same thing happened to me while seeking care for my mother. I paid, communicated with several possible caregivers and then an email stating I was removed from their site. What the hell? When I tried to reach out to them I was told decision was irreversible and they could not tell me why. What a sorry excuse for a company not to mention the rude costumer care employees. I would not hire anyone affiliated with this company to care for my dog at this point.

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Badmammajamma94
Harker Heights, US
May 21, 2013 12:34 am EDT

This JUST happened to me! I did nothing wrong and now I can't get a new account with them! I attended a program where you couldn't work for 9 months so I'm looking for a job and I had several interviews set up. I am EXTREMELY upset about it! They did, however, refund my background check. I've noticed quite a few people are having this issue. I have a totally clean record and everything.

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11:22 am EDT
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Care.com general... scam?

This is quite frustrating! Is this a scam if some sort? I taught at the college level nursing classes for 8 years...I applied for a position to someone who is looking for someone to help her with tutoring in her RN classes. I have a MSN in Nursing Education plus 30 years experience. To say I am not cleared for applying for this position is ridiculous and insulting. Please advise. Thank you.

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Membercare
Waltham, US
Nov 06, 2013 9:18 am EST

Hi Jeanne,

We're sorry about any confusion with your applications.

I would first check that you have created a service profile that matches the job category. For example, if you are listed as a child care provider, you wouldn't be able to apply to a tutoring job. You can create as many service profiles as you want with the free basic membership.

A second reason might be that all profiles have to go through an approval process. There are a number of reasons why a profile might be rejected, and you would be notified if you're profile hadn't been approved. If this is the case, feel free to browse our FAQ page or contact our Member Care team to discuss specifics of your case.

I hope this helps, and best of luck in your job search!

Regards,
Care.com Member Care Representative

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DONENDARKCLIGHT
Frisco, US
Oct 31, 2013 12:40 pm EDT

They are full of it, don't even bother. TRUST ME, ITS NOT WORTH YOUR TIME! SCAMMERS STAY AWAY FROM CARE.COM
THEY ARE NO GOOD!

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Care.com unfair billing practice and refund policy

After being charged 7 months for premium service that I didn't use or need, because I forgot to downgrade to basic membership after my one month subscription was up for renewal, care.com offered only a partial refund and not a full refund. They were thus unjustly enriched because I received absolutely nothing in return for what I paid. Also, I never received a reminder email that my one month was up for renewal, nor did I receive any emails prior to my credit card being charged each month. Had I received a reminder email, I would've been alerted to the fact that I forgot to downgrade. Care.com, why do you not send out billing emails? So that you can take advantage of consumers who forget to downgrade after they no longer need your services? Shame on you, Care.com, and shame on me for not reviewing all the negative reviews about care.com before signing up.

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Linda1983
, US
Mar 29, 2016 10:11 am EDT
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Terrible company. We NEVER got anything out of their site. I followed their steps to downgrade and still have been billed about $400 total. We missed the billing on our account and of course they don't send you any billing notifications or this would have been found sooner. So although I downgraded to the free membership they still charged me. Fraudulent. I just called to talk to a manager and got put into a "queue" for their manager to call me back. Really? A queue? I guess I'm not surprised. There must be a lot of pissed off customers trying to get their money back. Gotta go call my bank now..

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nyshmoo
, US
Nov 11, 2013 12:48 am EST

What can be done about this? I signed up for a 3 month trial at $56. Now, $500 and two years later, I notice I'm still being charged! The charges were being made ever 3 months, and while I check all my bills, I apparently had been missing this care.com charge, perhaps thinking it was a medical charge. Is there any recourse I can take?

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Pari1983
Lacey, US
Jul 01, 2013 3:34 pm EDT

BEWARE!... This site is steeling your money. If you don't track your credit card for each and every transaction and pay your monthly bills blindly then you are this company's target... They love customers like you. One day after months you will realize that you are paying for something you didn't even know you had signed up for. And yes no refund policy!

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Lizzbizz
Surrey, CA
May 07, 2013 4:20 pm EDT

I had a similar experience. I'm from Canada and they are no more honest here.
They force you into a subscription that you did not agree to, and then send you out NO notifications that you are still being billed or that your expiration due date for the month is coming like most other honest companies.

They don't even make it easy to cancel, they just want to make your downgrade, even though they claim in the first payment notifications I got that 'it's easy to cancel, just click here'. NO such thing happened.

They didn't help me, nor did they refund all the money they stole. They designed their system in such a way to ensure maximum money gets stolen. Because customers forget and that's why they send no notifications out. And they don't let you cancel. And when you complain, they ban you like they did me. Just disgusting.

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Care.com - care.com is a scam

Please join my group, "Care.com is a Scam", if you have been ripped off by this company. What they do is get you to sign up for "free" membership. In order to access the contact info of caretakers you must upgrade to premium membership, for either a one-month, three-month, or twelve-month period. After the membership period you have selected is up, Care...

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Care.com unfair business practices

I signed up for a one month premium membership at Care.com, advertised to be $35/month. In fine print it states that your subscription will be renewed if you do not cancel your membership. There is actually no way to cancel your membership, you have to remember to downgrade to free basic membership (which is completely useless) otherwise your credit card will be charged without notice. 9 months later, I find out from my husband (who pays the bills) that there had been recurring charges on our credit card by Care.com. I called and explained my situation and Care.com was only wiling to refund up to 90 days, which is their policy. I could not find this supposed policy anywhere on their website. This company is so shady, buyer beware!

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Membercare
Waltham, US
Nov 12, 2013 10:45 am EST

Hi Dani,

We're sorry to hear about your experience with Care.com, and about any confusions about how the service works. If you have an account, you are able to post a job anywhere in the US. The job will go out to people who are within the zip code of that job.

As stated in our terms of use, all prepaid background checks are non refundable. However, these background checks will never expire, and the credit for the background check will remain in your account until you choose to use it. Per our policy, all cases must be reviewed by a supervisor before a follow up.

All of our subscriptions set to automatically renew unless cancelled as clearly stated in our Terms of Use, and on the upgrade page when you had initially signed up. This is a setting you can change at any point in the Account and Settings section of your profile after upgrading.

We apologize again for your experience.

Best regards,
Care.com Member Care Representative

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Membercare
Waltham, US
Nov 12, 2013 10:45 am EST

Hi Chloe,

We're sorry that you misunderstood our billing policy. As clearly stated on the upgrade page, as well is in our Terms of Use upon enrollment, all of our subscriptions automatically renew until cancelled. You can set the account to downgrade or cancel at any point after upgrading in the Account & Settings section of your profile, or by calling or emailing our Member Care Team.

Our refund policy, as clearly stated in Section 8.3 of our Terms of Use, states that we are only able to refund the most recent charge on any account, only if the Premium features have no been used, and the request for the refund is within 30 days. Ultimately, it is the member's responsibility to cancel the subscription when they are no longer in need of the service. Many of our members like the auto renew policy because it gives them full access to a community of caregivers, as well as access to our back up care feature, and our WePay feature. Additionally, we would not want to interrupt members in the middle of communications or the hiring process.

We again apologize for your experience, and hope that you were able to find the care you were looking for!

Best regards,
Care.com Member Care Representative

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Dani Bennion
Sidney, US
Nov 07, 2013 11:04 am EST

I called Care.com to ask if there was a way to post a job on a national forum, rather than the smaller local forum. The representative had to put me on hold to find the answer. I was taken back a little. Even the newest employee would know the answer to this question if the company was legitimate. I cancelled my membership when the representative returned to the phone. Unfortunately, my fears that the company was seedy were supported immediately. They refunded a portion of the payment that I found steep but was acceptable. However, they refused to return a prepaid background check. The representative also refused to let me speak with a manager. As I suspected, a standardized rejection email came that afternoon. I have called several times to be told that it is the policy of Care.com to never return any prepaid money, even if the corresponding membership is terminated. Care.com has not responded to my emails. Meanwhile, I read a previous customers’ commentary on the Better Business Bureau site that warned Care.com aggressively charged renewal fees after stopping membership online. She warned that Care.com requires a call before membership renewal would be stopped. I checked my online account, and although I had already called to stop renewal, it was still set to renew. A legitimate business does not treat their customers in this way. Now, I am compelled to call my credit card company to set a block against Care.com.

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Care.com - unauthorized billing

I am in the same situation as a previous posting. See below: The only difference is I was signed up longer and charged more money. I have already contacted the BBB and received a note back from care.com that they weren't going to do anything about it. I wonder how many others are being charged for access to a service that they no longer need and aren't...

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Care.com unsafe!!!

I am a young woman in my 20s with a passion for helping the elderly. I joined the site and found a job taking care of a 50 year old woman. The woman complained ferociously about care.com saying that she had used 4- 5 people and none worked out, which I thought was extremely odd. the woman was habitually smoking marijuana in the bathroom while I worked in the apt daily. long story short after 3 months of work, the woman became extremely agitated and physically attacked me. She put her hands on me multiple times and I was very close to screaming for help as she would not let me exit the apartment. I of course reported this to care.com and let them know that this woman was not in the state of mind to be hiring people and I wanted to ensure no other young ladies were assaulted by her. Care.com responded by deleting me and no longer allowing me to be a member of their services. I have been banned and I am the victim. Care.com does not screen any of their applications so be careful!

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Membercare
Waltham, US
Nov 05, 2013 2:01 pm EST

Hi Kaligrl123,

We're horribly sorry about your experience with an employer you found through Care.com. We can assure you that any report you made to Care.com would be fully considered, and immediately passed on to the safety team to review and take any appropriate actions. Care.com does run preliminary checks on all of our members, and do consider any complaints or reviews against members. Per our terms of use, Care.com reserves the right to remove an account for any reason or no reason, with or without notice.You are welcome to contact our Member Care department at any point to discuss your removal from the site.

Regards,
Care.com Member Care Representative

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7:35 pm EST
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Care.com horrible customer service. deceptive. cancel for no reason

We were subject to the scams everyone else complains about as a parent let me warn you. Their service rep informed me they rarely do background checks. They do not confirm experience individuals claim. They do not want honest feedback. We had several care providers be no shows. One incident of theft. When we wrote reviews of no shows and bad service they canceled our membership. I heard horror stories from other parents that would turn your stomach. We ended up paying a little extra money for a reputable agency. We are soooo glad that we did. I would never use this site again. The safety of your kids is too important. It was a first time mom mistake. Thank god they are ok

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Update by Mom of three2
Jan 11, 2013 11:22 am EST

Hiding behind the claim you can drop a member for "some reason or no reason at all" is a understandable way to avoid litigation. However, it does not provide service for the Moms and Dads you claim to provide. This allows disgruntled former employees to make claims you do not even attempt to verify (just like you do not verify the prospective employees backgrounds--thus, applicants with criminal history, no work visa, demanding cash only payments...etc...). This site claims to be a site founded by a Mom for Moms. It is not. It is clearly for PROFIT by those IN PROFIT. If I reported every illegal alien or person who arrived with false credentials or fake references we would have been on the phone with you all day long. I did provide honest feedback on several caregivers--including some very positive feedback other moms want to know and some honestly, but negative feedback. I would recommend other moms avoid the site at all cost. If using caregivers use nanny cams. But don't provide feedback because it seems they do not want negative reviews about their "care providers". Care does nothing to verify disgruntled employees claims--they just leave parents in a bad position over and over again. Nannies late, no shows, fake credentials...the list goes on and on. Then they drop the parents. They do not run proper background checks. To say we "did not have a good experiences" is a vast understatement. Anyone can makeup an email account. You have no idea who you are sending to our homes. Parents--use agencies that conduct FULL 7 YEAR checks. You will not regret spending the money up front. It's worth it. and It is much better than witnessing what you might see on your nanny cam.

Update by Mom of three2
Jan 11, 2013 11:11 am EST

They do not encourage honest feedback and not disclosing why someone is "banned" from the site is understandable in a way because they want to avoid litigation. It does not, however, serve the mothers and fathers the site claims to serve. Hiding behind the "we can drop you for no reason or any reason" disclaimer is only a way for disgruntled caregivers or former employees to get back at employers. It is clearly NO LONGER a site founded by a MOM for MOMs. It is FOR PROFIT. Not for service. It is very very sad.

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sandy_point
Senatobia, US
Feb 02, 2013 3:13 pm EST
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I believe' Mom of three2' is expecting a lot more out of the kind of service Care.com than she should expect. I believe this service is no more then a kind of Craig's List to help people locate each other over the Internet who share certain interests, very much like an online dating service, or other social network. In Care.com's case the social network is specific to people who are desiring to locate services or service providers. Be realistic, why would you expect anymore out of Care.com than you would from the classified ads in your local newspaper? There is always a risk involved when strangers attempt to meet one another.

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Membercare
Waltham, US
Jan 11, 2013 10:55 am EST

Hi Mom of three2, I am a member care representative from Care.com. I am sorry to hear that you did not have a good experience using our service. We do have the same standard for every member that enrolls on the service, meaning that we run a verification check on all members before their account goes live on the site. We also give members the ability to run more in-depth checks once they become a member and are looking to actively hire through the site.
If there are any issues between a family and a caregiver, we encourage members to contact us regarding these issues, or to leave feedback about the experience they had with a particular care provider. Any member complaints or concerns are escalated directly to our safety team for further review and appropriate action. Once member reviews are posted, whether positive or negative, they are not removed from a care provider’s profile. It is not part of our policy to terminate a membership for leaving honest feedback about an experience they had.
There are several reasons why we would terminate a membership, but per our Terms of Use and Privacy Policy we cannot disclose the specific reasons as to why an account does get removed from the service. Again I do apologize for your experience, but am happy to hear you were able to find a great fit through another service.

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1:19 am EST
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Care.com not providing service they promise

We paid over $100 to have access to Care.com services in hopes of finding someone to replace our previous housekeeper who has sadly taken ill. After 4 months, about 70% of the people who are allegedly available for work, are still listed yet most have found other jobs. Some of the phone numbers and contact info are no longer valid.
Every time I complain about these problems, Care.com puts the responsibility on the people posting for jobs - yet, I'm not paying money to them but to Care.com to use this service. I think a consumer watch group should look into this company!
What a waste of our time and money.
Jamey Lacy July

Read full review of Care.com and 2 comments
Update by JLacyJuly
Dec 15, 2012 4:17 am EST

Infant Caregiver,
I agree with you. This "company" is all about getting people's money upfront and could care "less" about providing viable up-to-date contacts on their site. Sadly, people like yourself who are legitimate, get lost in the shuffle of all of the profiles posted that are either bogus or no longer available and should have been removed (or at least had their "availability calendars" updated).

They ALSO have the SAME providers listed more than once in the same categories. For instance, as I worked through their list of caregivers for a housekeeper, I noticed at least several dozen names listed toward the end of the list that were also at near the front of the list.

I actually wrote a complaint about their services on their FaceBook page but it was deleted along with a comment from another person regarding my comment.

It sounds like an attorney should look into starting a class action suit against these scammers. The sad thing is; IF they really did what they promised, they would probably make even more money!

I believe they should be referred to as "Careless.com!"

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SSK01
, US
Sep 20, 2013 8:01 am EDT

I completely agree, I knew there had to be some sort of payment involved from the applicants. I, too, wrote a complaint to them this week after 2 applicants did not show up for interviews they scheduled with me. Also, 1 of the applicants I feel like was dishonest in her resume and references with me. She listed immediate family members as references and the one family she supposedly cared for, she could not find the phone number for them!? come on, that is a big red flag that something isn't right. The response from care.com to my complaint was basically putting it off on me, on how to interview clients. Hello, you can't interview someone who does not show up. I am a manager at a large hospital, I am completely aware of how to screen and hire an employee. My point is, I have paid this company to do this prescreen for me and to have only qualified applicants working for them.
when you have to pay for this and the applicants are so inept, it is really frustrating. I think you should not have to pay unless you hire the applicant through the service.

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Infant Caregiver
New York, US
Dec 14, 2012 7:47 pm EST

I wrote today saying that there were identical ads in various markets, and it seemed to be spam or a phishing scam. They wrote back saying it was a multiple listing service they use. So this seems to confirm that they are going for short term revenue in lieu of building a trusted service. They will not last if that is the case. I got a great job through the service, but it was before I noticed this abundance of fake ads. Awful.

Care.com Customer Reviews Overview

Care.com is a popular online platform that connects families with caregivers. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and trustworthy caregivers for their loved ones. One of the most significant advantages of Care.com is its extensive database of caregivers, which includes nannies, babysitters, pet sitters, senior care providers, and more. Customers appreciate the ease of use of the website and the ability to search for caregivers based on their specific needs and preferences. Care.com also offers a range of safety features, including background checks and references, to ensure that customers can feel confident in their choice of caregiver. Additionally, the website provides a platform for caregivers to showcase their skills and experience, making it easier for families to find the right match. Overall, Care.com is a highly recommended service for anyone in need of a caregiver.

Care.com In-depth Review

Overview: Care.com is a comprehensive online platform that connects individuals and families with various caregivers. With a rich history and background, Care.com has established itself as a trusted resource for finding reliable care providers.

Services Offered: Care.com offers a wide range of services to cater to different care needs. Whether you require child care, senior care, pet care, or even housekeeping services, Care.com has you covered. They provide options for full-time, part-time, and occasional care, ensuring flexibility for users.

User Experience: Navigating the Care.com website is a breeze, thanks to its user-friendly interface. The registration and profile creation process is straightforward, allowing users to quickly set up their accounts. The search functionality and filters make it easy to find suitable caregivers, and the communication tools facilitate seamless connections with potential caregivers.

Safety and Security: Care.com prioritizes the safety of its users by conducting thorough screening and background checks for caregivers. The verification processes for caregiver profiles add an extra layer of security. Additionally, Care.com has robust safety measures in place to protect users' personal information. Their customer support team is readily available to address any concerns or issues that may arise.

Pricing and Payment: Care.com offers various membership plans and pricing options to suit different budgets and needs. While there may be additional fees or charges for specific services, the pricing is transparent and clearly outlined. Care.com ensures secure transactions by accepting multiple payment methods and implementing stringent security measures.

Reviews and Ratings: Care.com provides a platform for users to leave reviews and ratings for caregivers, promoting transparency and reliability. The overall rating system and criteria used for evaluating caregivers help users make informed decisions when selecting a caregiver.

Customer Support: Care.com offers multiple channels of communication for customer support, including phone, email, and live chat. Their customer support team is known for their prompt response time and effectiveness in resolving issues. Users can also find helpful resources and FAQs on the website to address common questions.

Trustworthiness and Reputation: Care.com has received industry recognition and awards for its exceptional services. Satisfied customers have shared their testimonials and success stories, highlighting the trustworthiness of the platform. While controversies or negative press may exist, Care.com's overall reputation remains strong.

Mobile App: Care.com offers a convenient mobile app that allows users to access their services on the go. The app has received positive user reviews and ratings, and it offers features and convenience that enhance the user experience compared to the website.

Pros and Cons: Care.com stands out with its extensive range of services and user-friendly interface. The availability of reviews and ratings for caregivers adds transparency to the platform. However, some users may find the pricing plans to be on the higher side, and occasional technical glitches may occur.

Conclusion: Care.com is a reliable and valuable resource for individuals and families seeking various care services. It is particularly suitable for those who prioritize safety, transparency, and convenience. Whether you need child care, senior care, or pet care, Care.com is a platform worth considering.

Final thoughts: With its comprehensive services, user-friendly interface, and commitment to safety, Care.com offers a reliable solution for finding caregivers. While there may be some areas for improvement, the overall value and reliability of Care.com's services make it a top choice for those in need of care.

How to file a complaint about Care.com?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Care.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Care.com, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully when filing a complaint against Care.com on ComplaintsBoard.com.

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Contact Care.com customer service

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