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4.4 2027 Reviews

Care.com Complaints Summary

84 Resolved
294 Unresolved
Our verdict: When using services from Care.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Care.com reviews & complaints 395

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11:25 am EST
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Care.com unauthorized credit card charges

The charged me every month for a subscription service unbeknown to me. I thought I was signing up for a 30 day trial subscription. It has been occurring for 16 months! Over $600 in charges when I never used the site. Unethical and fraudulent! Taking advantage of busy mothers.

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Kelly Claire
, US
Feb 10, 2016 8:52 am EST

I signed up and did not do the one month free trial specifically because I had already has this experience in the past and did not want to be automatically charged monthly without my knowing. THEY DON'T SEND AN EMAIL TO CONFIRM THE CHARGES. So I specifically signed up for what I thought was a one time fee to use the service for 30 days, but nope, I've just discovered that they've been charging my card every month. I even have emails that indicate my service was ending and they want me to renew; however, then they just automatically renew. Not to mention finding a customer service phone number or email is almost impossible but I did! Oh yeah, but wait, it's 9:50 am and every time I call the number it says, "I'm calling outside of business hours." I live on the East Coast of the US so it's not 9:50am in Russia or something... it's a perfectly legit time for a business to be open. And I seriously doubt "many members" find this feature useful. I literally know zero moms who enjoy this type of service on going as we use it as needed.

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6:31 pm EST
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Care.com they stole my money

Truly unbelievable...I canceled once and it didn't take. I canceled again and they stated they had no record of my original cancellation. So I canceled twice. Now, I just received my credit card statement and lo and behold, they have charged me yet again. What a nightmare! This is a truly heartless organization. Incredibly unethical.

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Kelly Claire
, US
Feb 10, 2016 8:53 am EST

Very unethical. I'm having a similar experience. I can't wait to see when they get smacked with a class action lawsuit.

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8:15 am EST

Care.com prividing listed domestic staf and allow you to list your advert.

They charged me on 17 NOV 2015 £29.00 for the one month service, where I listed one advert. I did not know they would continue charge me and today I discovered that they charge me every months since, They charged me on 17 Dec 2015, 17 Jan 2016 and they are going to charge me February as well. I left them message that I want to stop charging my credit card immediately and refund me the 2 months total 2x29.00 is £58.00. I am shocked and I called them, nobody there. I do not know what to do. Best wishes Alexandra King 2 Holly Grove Verwood, dorset, UK [protected] [protected]@btinternet.com

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5:53 pm EST
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Care.com their service

After being a member for a year, I tried to upgrade my acc. And they terminated my whole account.. They said that they didn't have to give me a reason and they could delete me for whatever reason or for no reason! To me, that is a horrible way to treat good honest people! I give care.com a 0.. Terrible site!

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3:17 pm EST
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Care.com beware of 30 day membership offering

I signed up for 30 day membership. Unfortunately they keep on billing you. Their website is difficult to understand, I never saw a warning that after 30 days they would switch me to a standard membership and keep on billing. I tried canceling and it was not straight forward, They are very good at misleading language. On top of it, I did not find a care giver. The ones I contacted made, either never replied back or broke appointments. I filed a complaint to my credit card company to get them removed as an approved vendor on my card.

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4:48 pm EST
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Care.com I was eliminated from care.com site on 12/18/2015

I was given NO reason for my removal from the site. I was contacted via email fro someone named Jennifer who told me that Care .com has a poleicy in force that allows them to eliminate any person from their site without any notice or reason for that matter . I had complained about the scamsters that had contacted me through my cellphone, I was told that they took care of that problem and I should not display my phone 3 on my profile. I hid my phone number and for about 2 weeks there were no more scams . As for the last 2-3 weeks I was getting them again. I am disabled partially and have stage 4 C/R Cancer in remission, but never the less its stage 4 Cancer I am limited as to how much I can do . This removal has caused me a lot of stress since I have to work, I am all alone and have no choice in the matter with no family close by .I understand that they have a certain responsibility to their Clients, BUT WHAT ABOUT THEIR PEOPLE WHO DEPEND ON THEM FOR EARNING A LIVING? AS I DO . It seems to me that this particular entity does not care about us at all and thinks all we need to do is pay them . I was contacted By a person for a job on12/15 but I did not see it as I had computer problems . I lost a job because of CARE.COM, how very UNPROFESSIONAL of this COMPANY, they should change the name to CARELESS .COM that suits their attitude much better .

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7:46 pm EST

Care.com inability to downgrade membership.

I paid for care.com After several months I downgraded through their website ( or thought I did). I downgraded to basic. Their IT Dept has serious issues as the site led me to believe I had in fact downgraded. When I called customer service through e mail ( no phone number available), I was refunded month ( after cancelling 5 months previously. The rep. informed me that it was MY responsibility to confirm cancellation went through by contacting them for a confirmation number. Their website didn't register my downgrade and they told me it was my irresponsiblity that I did not receive a cancellation number. I asked to speak to billing dept and was informed that " they don't have a phone number". I asked for a supervisor but was informed this was not possible but that a supervisor would call me at my home within 2 hours. 72 hours later I received an e mail letting me know about policy # whatever and that 1 month ( actually charge for the next billing cycle, so not really a refund). Faulty website and IT service, poor customer service, no supervisor to actually speak with and get this... billing department does not have phone access. Do NOT subscribe to this service unless you are an attorney. I am a physician and am absolutely certain that I downgraded. Unless you are an attorney and can take further action when they hide behind " sorry we don't have record of your downgrade ", don't subscribe because you have no recourse.

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6:46 pm EST
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Care.com unauthorized charges to credit card - scam alert

I purchased a ONE-month membership on February 28th, 2015 from Care.com for $25.35. After one month of using the Care.com services, I was billed for the automatic premium monthly membership without my knowledge. The automatic charge at the premium level in the amount of $39.00 has been charged for seven additional months to my Visa credit card for a total of $273.00. I never received any monthly receipts or payment notifications of these charges and have not used the services of Care.com during the last eight months. I am requesting a refund of $273.00. The Care.com website is misleading in the options of payment. If a customer is going to be billed a monthly subscription, this information should be very straight forward and possibly in bold. In addition, I have received over 200 advertising emails from Care.com since my first month as a member back in February - not a single email notified me that my credit card was being billed nor was there an email thanking me for my ongoing support/payments. The lack of communication about payments misleads customers who are unaware that the 1- month membership that he/she signed up for is indeed an ongoing subscription. If Care.com emails customers when the credit card on account fails to go through, then Care.com should also be emailing the same customers a thank you for their ongoing subscription payments. In addition, I contacted Care.com by phone on 11/2/2015 and was on hold for 42 minutes before requesting a call back for the following day between the hours of 4:00-5:00 PM eastern time. I never received a call back from Care.com on 11/3/2015 at any time during the day. I called Care.com again on 11/4/2015 at 10:59 AM eastern time and waited for 25 minutes on hold before Jill (she refused to give me her last name) in the call center was able to speak to me. Jill forwarded my request and complaint onto her supervising team. I was told by Jill that a supervisor would return my call 11/4/2015 by 6:00 PM eastern time; I never received a call back from anyone at Care.com on 11/4/2015 to address my concerns. As a final attempt, I emailed the care team at Care.com on 11/5/2015 and finally received an email back from Ervin later that day letting me know that I was not eligible for a refund. WHAT A SCAM!

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9:05 pm EST
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Care.com deceiving practices!!!

After moving to a new city, I signed up for care.com's "1 month membership." I found a sitter and never logged in again, never thinking that my membership would extend past one month. Over six months later, I realized I was continuing to be charged. I should have been more aware of my account activities, but shame on care.com for blatantly trying to deceive consumers! After trying to reach one single human to discuss this with at Care.com, I disputed the charges. I knew they would at least be able to see the account hasn't been accessed in over 5 months. Care.com didn't budge and is taking my money, sighting that in their tiny print it says is somewhere on their website. In a time with outstanding customer service offered by most companies, I truly can't believe care.com still exists! I will not be recommending them to anyone and will warn everyone I know to stay away! If care.com was an honest company, they would CLEARLY write the account will be auto renewed instead of offering one/three/six months memberships! That is just ridiculous. Well I guess they won again in taking someone's money who didn't use or want their service. Hopefully, others won't make the same mistake.

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9:27 pm EST
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Care.com signed up for 1 month, and have been charged every month ever since

I signed up for a 1 month subscription only to find 6 months later I am still being charged! How can I trust these people to do a background check on a babysitter with these kind of principles?! To make things worse, I was inundated with emails from babysitters and found none that I could hire. I definitely do NOT recommend! beware of credit card SCAM!

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Jax Lee
, US
Jan 25, 2016 11:22 am EST
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Same thing happened to me. They are robbing busy mothers blind with their ambiguous billing procedures. unethical!

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eva33
, US
Nov 04, 2015 9:07 pm EST
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Same thing happened to me, totally ridiculous!

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2:09 pm EDT

Care.com termination of account without cause due to feedback - evidence

Long-time care.com member, blue-chip employer of caregivers for a senior. A serious felon passed their background check for in-home care - carjacking, armed robbery, just released from 3 years in prison. If that wasn't enough, two years later after a good relationship with care.com in the interim, they suddenly terminated our membership for no reason. They won't discuss it or reveal their reasons for terminating. There is no reason - we haven't done anything wrong, have paid our bill regularly, etc. Didn't even criticize them about the felon - just changed our method of doing background checks. Trying to get to the bottom of this, I guessed that a caregiver we'd recently employed had retaliated against our family by making false claims leading care.com to terminate our account. With this hypothesis, I provided care.com with a statement about our experience with this former caregiver, indicated that I thought we were being retaliated against, and asked for our account to be reinstated. I was apparently right about why our account was terminated, because I got an immediate email from care.com stating that the former caregiver's account at care.com had been terminated. I had not asked for this action or any action against this former caregiver. In trying to determine who was retaliating against us, I also provided care.com with other names of caregivers who could be retaliating. I was immediately notified by care.com that one of these people's accounts on care.com had been terminated. I had also not asked for this or any action against the former caregiver. It appears that any unverified complaint, or any negative mention at all, about either a service consumer or service provider on care.com, results in the target of the negative information having their care.com account terminated. The negative information cannot have been verified, and the targets cannot have been allowed to present their side of the story, because the termination of accounts by care.com happens immediately following a complaint or negative input. This appears to be a care.com corporate policy, perhaps to weed out troublesome members, going seriously wrong. There is no verification or dispute resolution process, simply immediate termination of membership by the company if there is any negative feedback. This will present care.com with some serious problems, not only with customer relations, but they are opening themselves up to possible discrimination actions since there seems to be no legitimate basis for their termination of members' accounts. The complaints being made could accuse other members of anything at all - being tall, being disabled, being elderly, being gay - and care.com can be making its termination decisions on that basis. This policy can also prevent taking legitimate actions against individuals, such as the felon who lied on her job application, for fear that such people could retaliate by contacting care.com and saying whatever they like, whether truthful or not, and have one's care.com account terminated by the company on that basis. Our care.com account has not been reinstated, despite my repeated requests to the company to do so. We have done nothing at all wrong, and have been a premium member of care.com in good standing for several years.

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12:17 pm EDT
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Care.com beware automatic renewal of membership

Over this past summer I purchased a one month membership to find a nanny. I noticed that Care.com kept charging my credit card even after the expiration of my membership. I called and they told me that per the tiny scrip at the end of the web page, they automatically renew the memberships and continue to charge your credit card until such time as you pick up the phone and formally terminate the membership. I asked them what was the point of buying either a one month, 3 months or 12 months membership if they were going to automatically renew the membership. When you give someone the option of timed memberships, there is the presumption that it will expire at the end of the relevant period. Apparently, they felt that this logical assumption of timed memberships was unreasonable. So, beware if you have purchased a membership because you will continue to get charged (for very mediocre services I might add) unless you actively terminate your membership.

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Cindy L
, US
Dec 10, 2015 12:01 am EST
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Happened to me, too. They only refunded the last charge. Why don't they send automatically send email notifications of charges or scheduled payments? They told me you have to check a box to receive email notifications. Shady and not customer friendly! The customer service person I spoke too was understanding but she wasn't in charge of issuing refunds.

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eva33
, US
Nov 04, 2015 9:11 pm EST
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So frustrating, the same thing happened to me! Clearly they don't understand good or even decent customer service!

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12:44 pm EDT

Care.com impossible to cancel account, stealing your money

I tried for six months to downgrade my account to basic and stop the continuous charges to my credit card. Six times I went through their process for downgrading an account and six times I was charged again. I finally disputed all charges through my credit card company, Care gave me a one month refund, ONE month. And when I called to demand a full refund based on email evidence that I downgraded my account they said "THERE IS NOTHING ELSE WE CAN DO WITH THIS ACCOUNT, WE ALREADY REFUNDED YOU ONE MONTH". That was after searching aimlessly on their site for a contact phone number and dozens of emails that went unanswered. DO NOT UNDER ANY CIRCUMSTANCES SIGN UP FOR AN ACCOUNT WITH THIS COMPANY. THEY MAKE IT IMPOSSIBLE TO CLOSE/DOWNGRADE YOUR ACCOUNT, CONTACT THEM OR GET YOUR MONEY BACK. THEY STOLE OVER $200 FROM ME AND REFUSED TO EVEN ACKNOWLEDGE THE MISTAKE. SHAMEFUL.

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12:23 pm EDT

Care.com caregiver listing website

I am a blue-chip private consumer of in-home eldercare services. I spend about $150K per year on full-time care for one elderly parent. I have been a care.com member for several years. I currently employ 3 caregivers recruited through care.com, one for over 2 years. We treat caregivers very well, pay well, pay overtime, pay all employer taxes, and provide many benefits. The first red flag with care.com was about 2 years ago (2013) when we used their background checking service and got a convicted felon - three charges with enhanced penalties, including car-jacking and armed robbery - who had just been released from three years in prison. None of this showed up on the backround check they provided. We stopped using their background checking service. We now do background checking through our payroll service, ADP. Things were fine for the next two years. We continued to use care.com, regularly paid our bill, and our account was in good standing. Then yesterday I suddenly got a message that my membership at care.com had been terminated. No reason given. I called and spoke with a customer service representative who said they could give me no information about why the account was terminated. There is no investigation, rebuttal, or even communication with the client about such a decision. I looked online to see reasons care.com accounts are terminated and we had done nothing remotely resembling any reasons they list as examples (e.g. searches including prohibited words, non-use of an account for a prolonged period of time, etc.) We are the kind of employers most caregiver services would strongly desire to have as clients. I've looked online and see many similar stories about care.com. Care.com's behavior seems exceedingly strange. One envisions corporate attorneys putting in place a practice such as this without understanding the implications. Can't figure out why care.com would have this practice, since it simply drives away business. When combined with the negative experience with the felon, I now have very strong questions about care.com as a business.

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chelseane2007
Pasadena, US
Oct 07, 2015 1:29 pm EDT
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You were terminated for one of these reason..You complained about a caregiver either in writing, negative review, report button or over the phone...Care.com will terminate any parent that complains...this gets rid of any and all issues small or big.--- OR -- a caregiver reported you for abuse, non payment, any made up story...Care.com terminates both parties on most occasions regardless of who is at fault. Care.com is a Craiglsit that does not CARE (how ironic) about anyone...They will send out the same automated generic response to everyone that they can terminate any time for any reason or no reason...If you child or parent dies and you norify Care.com...Care.com will send out the same resposne.

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6:46 pm EDT
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Care.com questions about emails from potential clients

I signed up with Care.com about a month ago to offer my services as a house and pet-sitter. I have received 3 replies from 3 different families, saying that they will be moving to my area soon and will need someone to look after their dogs. All 3 of the email-writers stated that they would like my full name, address and phone number so that they can send me a check before they arrive to purchase dog food and other pet supplies, and one of the letters said that they would need me to use part of the check (at least $2000.00) to pay a builder of custom doghouses, and to pay my first week's wages with the rest.

Ok, this just sounds fishy right off the bat. Would you send money to someone you have't even met yet? Or spoken to directly? Plus a couple of the emails read almost like a Nigerian prince scam letter.

Anyone else have this experience on here?

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Vania1711
, US
Oct 23, 2015 7:42 pm EDT

Yes! The same exact thing is happening to me and I am still getting those annoying sketchy-looking texts from weird numbers although I took my number and my profile down from care.com MONTHS ago. Its getting very annoying I don't know how to block the numbers because its different numbers each time but all of them have weird "stories" and the pay they talk about is ridiculous like anywhere from 25-50 an hour. Total scam do NOT send them any money or contact them! Thanks a lot care.com!

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1:56 pm EDT
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Care.com giving out personal information

I had put an application in for this company when I found out they do charge a fee for their service I took my name off their list they gave my email out to two different ladies they both stated they needed help with a family member and one lady scammed me out of $1, 700 dollars.Which is pretty nasty why would they give a persons email out when you take your name off their list.

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Update by jennie cox
Sep 21, 2015 1:59 pm EDT

i think it is nasty that you cannot trust anyone nowadays even a company you apply to for a job you are a stupid company

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8:16 pm EDT

Care.com autorenewal scam - charged me for 6 months of service when I signed up for 1 month

Hi Care.com,

I signed up for 1 month of service and promptly called to cancel. I was told that my service has been canceled. I never logged on to the account after that but you had been charging my $40/month until I noticed after 6 months. I have been trying to call you but have given up in despair after hours of holding.

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8:49 am EDT

Care.com background check

These people are unbelievable. I registered and was made to pay for a background check myself. Even if you had a speeding ticket 12 years ago, it shows up. There is no date so the person that may want to hire you, doesn't know if this just happened. No misdemeanor should be disclosed. If it is, they should disclose more details. They should pay for the background check. I would have been happy to submit a resume, references, college transcripts, etc. Don't bother with this company.

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What's wrong with you?
Coldtown, US
Sep 16, 2015 3:05 pm EDT

Your past is coming back to haunt you...

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3:44 pm EDT

Care.com fraudulent company / warning: don't pay with credit card

We paid for one month of service on care.com and they continue to bill month after month now for several months. Even after calling and cancelling their recurring service they continue to charge even though they provide you with a confirmation number.

I would not trust this company with your credit card as they use it at will.

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10:35 pm EDT

Care.com fake advertising

I already applied more than 50 applications for a pet walker job. Care.com (fake people) did write back to me, and I did ask them to meet with me, but they won't meet with me..Obviously, it was Care.com who faked to advertise their dog walker ads...Care.com can read my messages which violate my right as well as they try to block people from reading my messages.

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Care.com Customer Reviews Overview

Care.com is a popular online platform that connects families with caregivers. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and trustworthy caregivers for their loved ones. One of the most significant advantages of Care.com is its extensive database of caregivers, which includes nannies, babysitters, pet sitters, senior care providers, and more. Customers appreciate the ease of use of the website and the ability to search for caregivers based on their specific needs and preferences. Care.com also offers a range of safety features, including background checks and references, to ensure that customers can feel confident in their choice of caregiver. Additionally, the website provides a platform for caregivers to showcase their skills and experience, making it easier for families to find the right match. Overall, Care.com is a highly recommended service for anyone in need of a caregiver.

Care.com In-depth Review

Overview: Care.com is a comprehensive online platform that connects individuals and families with various caregivers. With a rich history and background, Care.com has established itself as a trusted resource for finding reliable care providers.

Services Offered: Care.com offers a wide range of services to cater to different care needs. Whether you require child care, senior care, pet care, or even housekeeping services, Care.com has you covered. They provide options for full-time, part-time, and occasional care, ensuring flexibility for users.

User Experience: Navigating the Care.com website is a breeze, thanks to its user-friendly interface. The registration and profile creation process is straightforward, allowing users to quickly set up their accounts. The search functionality and filters make it easy to find suitable caregivers, and the communication tools facilitate seamless connections with potential caregivers.

Safety and Security: Care.com prioritizes the safety of its users by conducting thorough screening and background checks for caregivers. The verification processes for caregiver profiles add an extra layer of security. Additionally, Care.com has robust safety measures in place to protect users' personal information. Their customer support team is readily available to address any concerns or issues that may arise.

Pricing and Payment: Care.com offers various membership plans and pricing options to suit different budgets and needs. While there may be additional fees or charges for specific services, the pricing is transparent and clearly outlined. Care.com ensures secure transactions by accepting multiple payment methods and implementing stringent security measures.

Reviews and Ratings: Care.com provides a platform for users to leave reviews and ratings for caregivers, promoting transparency and reliability. The overall rating system and criteria used for evaluating caregivers help users make informed decisions when selecting a caregiver.

Customer Support: Care.com offers multiple channels of communication for customer support, including phone, email, and live chat. Their customer support team is known for their prompt response time and effectiveness in resolving issues. Users can also find helpful resources and FAQs on the website to address common questions.

Trustworthiness and Reputation: Care.com has received industry recognition and awards for its exceptional services. Satisfied customers have shared their testimonials and success stories, highlighting the trustworthiness of the platform. While controversies or negative press may exist, Care.com's overall reputation remains strong.

Mobile App: Care.com offers a convenient mobile app that allows users to access their services on the go. The app has received positive user reviews and ratings, and it offers features and convenience that enhance the user experience compared to the website.

Pros and Cons: Care.com stands out with its extensive range of services and user-friendly interface. The availability of reviews and ratings for caregivers adds transparency to the platform. However, some users may find the pricing plans to be on the higher side, and occasional technical glitches may occur.

Conclusion: Care.com is a reliable and valuable resource for individuals and families seeking various care services. It is particularly suitable for those who prioritize safety, transparency, and convenience. Whether you need child care, senior care, or pet care, Care.com is a platform worth considering.

Final thoughts: With its comprehensive services, user-friendly interface, and commitment to safety, Care.com offers a reliable solution for finding caregivers. While there may be some areas for improvement, the overall value and reliability of Care.com's services make it a top choice for those in need of care.

How to file a complaint about Care.com?

Here is a guide on how to file a complaint against Care.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Care.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Care.com, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully when filing a complaint against Care.com on ComplaintsBoard.com.

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We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Care.com Customer Service. Initial Care.com complaints should be directed to their team directly. You can find contact details for Care.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Care.com. Discuss the issues you have had with Care.com and work with their customer service team to find a resolution.