Menu
Care.com Customer Service Phone, Email, Contacts

Care.com
reviews & complaints

www.care.com
www.care.com

Learn how the rating is calculated

4.4 2027 Reviews

Care.com Complaints Summary

84 Resolved
294 Unresolved
Our verdict: When using services from Care.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Claimed
Care.com has claimed their business profile
Get notifications about new complaints and reviews of Care.com. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Care.com reviews & complaints 395

Filter reviews by rating
5
1638 reviews
4
0 review
3
1 review
2
3 reviews
1
7 reviews
Sort by:

Newest Care.com reviews & complaints

ComplaintsBoard
M
9:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com immature workers listed

I had five people respond to my ad for pet walking. I interview them and hired Amanda's critter sitting. I asked ahead of time about her transportation, if it was too far to travel, if she was sure she wanted job for pay. She agreed. Then she handed me contract to sign that said if she got hurt while walking my dog I was 100% liable. LAWSUIT is the first thing I thought. I would not sign. Then she was suppose to bring dog shampoo and poop bags... She forgot. My husband went to store. She made me wait four hours for her interview past when she was suppose to arrive. Then after totally setting her up with access to my house, after one week she wanted a 50% increase in pay. Very immature, unprepared 19 year old that should not be working.

Read full review of Care.com
Hide full review
ComplaintsBoard
K
2:22 pm EDT

Care.com Warning unsafe

Care.com is a unethical company that misrepresents themselves as a verified safe community when it could not be further than the truth. I ordered a background check it came back clear. The lady had been in the Baltimore detention center for 2 years and only out 3 weeks at the interview. I am thankful I did my own investigation and this lady was never around my children. I put in a report as suggested my Care.com in the disclosure and and as expected they closed my account via auto generated response. Better to eliminate the problem like it never happened just like any reckless, negligent, criminal company would. Dont be foolish and stay away.

Read full review of Care.com
Hide full review
ComplaintsBoard
M
12:52 pm EST

Care.com care.com promotes abuse

Care.com Promotes Abuse: My wife, Barb, is an incredibly gifted nanny as can be attested by the parents of local Swedesboro & Mullica Hill NJ children who literally hold her legs to prevent her from going home home each evening. She learned compassion and patience early on through our permanently disabled son - crippled by Cerebral Palsy at birth. The many hours she spent cultivating child education proved fruitful through three siblings that garnered top educational honors (one is in his 3rd year at MIT, another at St Joes, and the youngest recently accepted into top engineering colleges around the country).

In the beginning of 2014, Barb worked for a Mullica Hill mother who was so abusive to Barb and all who serviced her home (e.g. home builder, landscape contractor, electrical contractor, painter, etc.) that Barb would come home in tears almost daily under her employ. After a couple months, Barb could no longer tolerate her abuse and gave her notice. That woman was so vindictive that she trashed Barb's reputation on care.com and with no chance to defend against allegations, Barb's work profile was immediately terminated from that major job resource without a venue to defend herself. Barb never quit a job in her life and that work ethic, aside from the baby's well-being, drove Barb's attempts to modify the behavior of a narcissistic mother who could prove a challenge to Freud himself were he alive today.

In conclusion, care.com maintains a pay-to-play subscription model that indirectly allows unethical individuals such as this Mullica Hill woman/employer to conjure 'God knows what' to destroy the reputation of hard working individuals who, I might add, are not provided a process to defend themselves (e.g. employers who pay the subscription fees are given unbridled autonomy to destroy the livelihood of whomever they please).

We remain hopeful that an astute law firm will take up this cause to force care.com to amend their one-sided termination policy. At the very least, and without mentioning names, care.com should do a quick search on Mullica Hill mother-employers who have drawn an inordinate number of complaints. Guaranteed that one name will stand out amongst all others and that her profile will warrant further investigation. Subsequently, the nanny profiles that this deranged individual has so callously destroyed should be immediately reinstated.

I welcome comments from the nannies who have been displaced by the above Mullica Hill mother/employer. The mere fact that I need not mention her name should reassure those affected that together, we can legally put a stop to her unscrupulous behavior. In the mean time, let's hope care.com fixes the gaping hole in their business model.

Read full review of Care.com
Hide full review
ComplaintsBoard
J
12:54 am EST

Care.com cancelled membership

This website is ridiculous. I have used them to find a housecleaner and was planning on finding a nanny for my son. But one day I was abruptly kicked out of the membership after I had some problem with the housecleaner and told her that I was going to post a review of her on the website. When I contacted them they gave the same generic reply saying that they have the right to cancel membership for any or no reason and they would not tell me why. This made me more upset as I wasn't given a clear and definite answer. Sure anyone can say that they have a right to kick you out and tell me that they don't have to tell you why-legally. But that is plain nonsense. You have an obligation to act fairly and explain for your actions when it affects an individual where the issues are so close to heart. This website is a crook in the realm of people's feelings, they should go to jail in the moral world. Just say the reasons [censored]! And let the whole world know the reasons for your actions that affect people's feelings and care for their precious children! This is the world of the internet and free speech!

Read full review of Care.com
Hide full review
ComplaintsBoard
U
9:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Care.com unethical and illegal practices

Care.com employs unethical and illegal business practices. They use a "Bait and switch" marketing model, advertising a one-month Premium Membership that they then use to continue to bill your credit card without your knowledge. Their customer service is defensive, condescending and inconsistent - not surprising given their dirty business practices.

Read full review of Care.com
Hide full review
ComplaintsBoard
C
2:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Care.com shut down again

Care.com has yet again shut me down for no reason..At least a supervisor emailed me and it was not auto generated this time. The gave a long winded no reason. I have generated 1000s of dollars for this company over the years in premium memberships, preferred plus background checks, and getting parents and caregivers to sign through networking sites that I use..I had over 1600 parents on my contact list and over 5000 views on my page, 21-5 star reviews and professional references. So why was I shut down? I was shut down because Care.com does not want anyone to do well on this site. They do not want you making money and standing out from the pack. They assume you are doing something wrong if you are a success..They want all paying customers to sit quietly in the corner and have no opinion while they rape your credit card with their predatory billing practices. I am much smarter than the clowns at the so called customer service care call center..Its a joke and laughable.

Read full review of Care.com
Update by chelseane2007
May 13, 2015 7:52 am EDT

I have been investigating this company slowly now for years. This is an unsafe kids for kids. Money is all this company cares about as long as they are the ones making the money and not the caregivers..its crazy. 2 American families have come home to dead babies and both their accounts were shut down with no refund or explanation, just an automated response the the emails. Predatory auto renew biilling off of parents makes up 90% of the money Care.com makes..

Update by chelseane2007
Dec 20, 2014 1:24 am EST

I wanted to let everyone know that Care.com does not monitor the site for anything other than foul language, personal email addresses and promoting other companys. They could not care less if a profile is fake or if a scam, pedo or illegal activity is going on. Its up to the customers to report this activity. Caregivers dont need a valid id or anything to get a profile up and running..Put in any info with any phone and your up and running..Even running a background check is not cross referenced..the caregiver can use any ones id she wants. No one verifies the pic or cross references anything. The caregivers references are verified by Care.com..However the caregiver can just answer and secondary phone as a parent and verify it her self..and send out a fake email and just email back as a parent..so it really useless information.The whole system is fake..Parents are led to believe this a safe sit for children when is clearly not.

Hide full review
ComplaintsBoard
T
7:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Care.com misrepresentation of qualified child caregivers

Unfortunately, my husband and I have no local family and have had to rely on Care.com to provide us with caregivers since our son was born in 2010. They represent local caregivers as qualified, reliable, and trust worthy. Little did we know, that all of the caregivers are completely self-qualified. There is no personal interviewing or qualifying processes provided by care.com. The members don't have to do anything except provide membership fees to care.com to be represented by the company. Yet these individuals are being invited into peoples homes and being trusted with their most prized possessions, their children.

In the 4 yrs that we have been customers of Care.com we have come into contact with 25-30 girls. From ages 18 to 40, they are all exactly the same. They lie about their qualifications and experience. They'll claim to be CPR certified but when asked to provide proof of this 9 out of 10 can't provide it. They'll claim to have years of experience but can't complete the simplest of child care tasks. I addition to this, every single caregiver that we employed through Care.com ended up to be unreliable, putting our jobs in jeapordy when they didn't show up or called off at the last minute.

It's unfortunate that we kept trying to find a decent caregiver, thinking that we just needed to keep looking & eventually we would find the right person. To our dismay, instead we just kept exposing our innocent child to bad people. We have come to the conclusion that Care.com is the largest collection of losers that can't find other jobs.

Recently we had the worst experience of all. We had money stolen from us & our son physically abused (marks found on his buttocks). At this point we decided: NO MORE CARE.COM. When we communicated our concerns with the company, instead of a sincere apology and a refund for 4 yrs of misrepresenting individuals who were unreliable, untrustworthy, unqualified, & possibly even pedophiles, they terminated our membership.

We felt we needed to warn others of the dangers of using CARE.COM.

Read full review of Care.com and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
A
A
Andrea Jacobs
Newark, US
Apr 27, 2015 11:14 am EDT

Just found this...Although there are some qualified caregivers on Care.com the risk is not worth the reward. After talking with many parents on several boards and mom groups the percentage is only 10% or sometimes even 1 in 12 caregivers work out after being hired.So overall its not worth the headache using this site. The lack of prescreening by Care.com makes this a dangerous place to find childcare.

D
D
dementiahelp
Lake Stevens, US
Dec 29, 2014 2:56 pm EST

I am a certified caregiver/registered nursing assistant in the state of Washington. I am on Care.com. I have all my certifications, I have previous referalls from COMPANIES I have worked for, for over 15 years and clients I have privately worked for. I bring my resume with copies of my certifications to interviews.It is the consumers responsibility to look into who you hire.I have a background check on my page. I have hours upon hours of certifications and classes and every year as required by the state I accrue more.Not all caregivers are bad, sorry you had issues with the people you hired.I just don't need people like you generalizing ALL caregivers on Care.com this way. I am not a thief, I am never late, I am reliable, I am kind, I am educated, I do have my certifications, I am not abusive, I can pass a background check, a fingerprint check, a criminal history check, I have never been to jail, I have never been arrested, I don't do drugs, I don't lie, I don't steel. I am a hard working person who chose this as my profession because I genuinely care about people.

C
C
chelseane2007
Pasadena, US
Dec 19, 2014 2:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have changed my opinion about this company. This is not a good place to hire a caregiver, not a good place to work as a caregiver..This is the Mcdonalds of childcare steer clear if you want your kids to be safe.

C
C
chelseane2007
Pasadena, US
Nov 15, 2014 4:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been a caregiver for over 2 years on Care.com..Your entitled to your opinion. However many caregivers on the site are ex school teachers ex nurses and were professionals at one time and have BY CHOICE decided to get into caregiving as an alternate way of making a living. For most it is beacuse the job they were doing was stressful or odd hours and they now themselves have kids and need more flexibility to be able to pick and choose when they want to work or have no family around like many military, Airline workers that realize after a short while the babysitter is making more many than they are and flip over to childcare. If you choose college students your are going to get a short tem commitment with a high risk of no show..If you choose a middle aged womwn and dont verify her back ground check and she cant provide references from a previous decent job in the past then you get what you deserve. A loser.

ComplaintsBoard
R
2:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Care.com - unprofessional and un-careing

Completely unprofessional, un caring, and impossible to reach. They respond only here with a cold, impersonal, automated response. Its the same for every different case i've read here. I think it would be better business if they allowef and encouraged feedback, and showed concern for each individual case. I've been a member on care.com under two...

Read full review of Care.com and 14 comments
ComplaintsBoard
S
9:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Care.com scamming

The web sight care.com has a scammer that is using the boy in a wheelchair scam. She went under the name Jessica, then she went under the name Kelsey Brown. I would not doubt many other aliases . But she is making the mistake of sending the very same message, she is moving to your state, has went through a tragic situation, lost her husband and baby on his birthday. Now she has a boy that will need help. She is sending me the money, or fake check that I am to put into my bank, it will bounce, and the next note is her need for money, or for me to buy something up front, because the check did not arrive or something. She actually sent me the very same letter, under two aliases, Jessica, which she said I was hired for her nanny, AND Kelsey Brown, same message. Here I am just trying to be caring and get a nice job, as a nanny and she is a crook .

Read full review of Care.com and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
K
K
kh1234
North Canton, US
Feb 16, 2015 9:38 pm EST

The same thing just happened to me! She went under the name Melissa Parkinson. She used the exact same story stated above by all of you! @Sharon what did you do when they check bounced and have you continued to be emailed?

S
S
ScammedBY1
Orlando, US
Nov 12, 2014 4:39 pm EST

Omgosh! I was just contacted by the same person. She used a different name, but the exact situation you mentioned. Moving to my state, lost her husband in an accident and said she is hard of hearing and can't talk on the phone but wants me to send her my address with my apt building etc. Care.com is great but needs to put a stop to these scams.

L
L
LaTonya Duncan
, US
Nov 11, 2014 10:49 pm EST

I've come across her as well she would send me the funds up front to purchase a wheelchair for her son. That she would need me 2 weekends. I took off of work and then no call no show. I have experienced this 3 times from this site. They send a personal text. Now that I know I'm not the only one that's not good.

ComplaintsBoard
L
4:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Care.com deceptive auto-renew

Their signup process is intentionally deceptive. They suggest you are purchasing a month of service when it's actually recurring. We should have picked up on this sooner but 18 months later we realized we had paid $595 above the $35 we signed up for. I've attached a screen shot of a signup process I went through today to see how it looks as of now. Note at the top, you choose '$39 1-Month' suggesting you are buying 1 month of service. At the bottom, the order summary shows '1-Month Membership $39'. It's the small print that suggests it auto-renews. I see some people are considering a class action lawsuit against care.com. If anyone is up for starting a class action, I'd participate in whatever way I could to help stop the predatory practice. California passed a law in 2010 to protect consumers from this type of fraud: http://www.leginfo.ca.gov/cgi-bin/displaycode?section=bpc&group=17001-18000&file=17600-17606.

Read full review of Care.com and 2 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
Davidtt
, US
Feb 15, 2015 4:45 am EST

I had the same issue, how did you get your money back? I can't find phone # or email to contact with them

M
M
MsWordstress
Oceanside, US
Nov 12, 2014 12:11 pm EST

This just happened to me as well! They know exactly what they are doing. I cannot believe I did not see this for the last four months. I want my money back!

ComplaintsBoard
M
6:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com is it real or not

I have been on care.com for close to a year and I got my first check today, it is quite a bit of money. I have seen the emails and reports of care.com, it's like really hard to tell; you try to not let your financial difficulty cloud your judgement. I have contacted kfor news about the two people, I was just want to see if they are legit that's all. I love kids and I don't want anyone taking advantage of that, so I will investigate further; kfor news said it was a fraud but they don't know bout care.com being a fraud just some people

Read full review of Care.com
Hide full review
ComplaintsBoard
A
10:22 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Care.com unauthorized auto billing

I signed up for one month of care.com as I knew I would not need their services after a month for finding a petsitter. I found out on my credit card statement, late(as I was not getting my mail delivered to my temporary location) that I was being charged for 3 months at $39.00/month. I filed a complaint with the credit card company but per previous writers, I probably will lose. Do not use care.com due to unauthorized auto billing practices.

Read full review of Care.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
sarala rajagopalan
, US
May 27, 2015 12:06 am EDT

I was also auto-billed. I am very upset because I thought I was signing up for the 1-month membership at $39 but have been billed for the past 6 months at the 1-month rate. The 6-month and 12-year membership rates were lower. This seems bordering on illegal and is very deceptive.

ComplaintsBoard
S
1:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Care.com bait 'n' switch / products advertised not available

I posted this previously under 'other' and it doesn't appear to be there, so perhaps I was in the wrong category.

I had the need for a petsitter. I posted it on this site, and someone
responded. We had a nice ongoing email and phone conversations and I will use
her. My complaint is not about her in the least. My complaint is with Care.com.

I noticed that if I were a premium member, then I could get background
checks. While I'm perfectly capable of doing it myself, since I"m busy I
thought I'd just get it through the site and joined as premium member. I
immediately looked at the site and found that the 'background' check wasn't
available and that any background check would require an additional $79 +++. I
realized I'd been 'had' by the site and their lame 'benefits'. (I have screen shots of all of this). Within 10
minutes of my buying the premium membership, I emailed telling them to void the
charge and explaining why. They didn't have a phone number listed.

I received a canned message that essentially said "We'll get around to it
shortly" . 12 hours later I get another canned response, stating that I'd used
the site and that there would be no refund. Well, DUH, I had to use the site to
try to find out about them and to find that what they offered wasn't' really
there. Then they said that I'd communicated with the woman who is doing the
pet sitting. Well, again, DUH, I communicated with her PRIOR to this membership
scam of theirs.

One of their canned emails said they could give 'no further' refunds, when
in fact, they have given NO refund. It also stated I'd contacted several of
their providers, which is not true.

I've disputed with AMX, took screen shots of their site, and have the
emails they sent. I know there will be no problem, but these people are truly
crooks.

I feel they're scamming their providers as well as the end users of their
services. What is most amazing is that these crooks post syrupy responses here
and elsewhere, but do you ever see them offering to make it right? Do you ever
hear of a refund for their unsavory practices. Nope! As another poster
stated, in the search engine window, type care.com fraud. Lots to see!

Never buy their 'services' since you get nothing extra except a massive
headache.

Read full review of Care.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
12:17 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Care.com deceptive site / bait 'n' switch programs

I had the need for a pet sitter. I posted it on this site, and someone responded. We had a nice ongoing email and phone conversations and I will use her. My complaint is not about her. My complaint is with Care.com.

I noticed that if I were a premium member, then I could get background checks. While I'm perfectly capable of doing it myself, since I'm busy I thought I'd just get it through the site and joined as premium member. I immediately looked at the site and found that the 'background' check wasn't available and that any background check would require an additional $79 +++. I realized I'd been 'had' by the site and their lame 'benefits'. Within 10 minutes of my buying the premium membership, I emailed telling them to void the charge and explaining why. They didn't have a phone number listed.

I received a canned message that essentially said "We'll get around to it shortly" . 12 hours later I get another canned response, stating that I'd used the site and that there would be no refund. Well, DUH, I had to use the site to try to find out about them and to find that what they offered wasn't' really there. Then they said that I'd communicated with the woman who is doing the pet sitting. Well, again, DUH, I communicated with her PRIOR to this membership scam of theirs.

One of their canned emails said they could give 'no further' refunds, when in fact, they have given NO refund. It also stated I'd contacted several of their providers, which is not true. It appears they have so many fraud complaints going that they don't even bother to respond personally, and just send canned 'you're screwed' emails.

I'eve disputed with AMX, took screen shots of their site, and have the emails they sent. I know there will be no problem with AMX but I hoped to warn others. I usually type in a company name with 'complaint, fraud or scam' and I didn't on this one. That's my fault and lesson learned.

I feel they're scamming their providers as well as the end users of their services. What is most amazing is that these crooks post syrupy responses here and elsewhere, but do you ever see them offering to make it right? Do you ever hear of a refund for their unsavory practices. Nope! As another poster stated, in the search engine window, type care.com fraud. Lots to see!

Never buy their 'services' since you get nothing extra except a massive headache

Read full review of Care.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
3:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Care.com dishonest business practices

Do not use care.com they have a disgraceful way of making money which is to trick members into paying for a service they do not want or need by automatically renewing subscriptions. On top of this they have a VERY strict refund policy which screws hard working people out of their money. They have no sympathy for their members they even have bogus procedures in place to pass off upset members by never returning phone calls or sending out generic emails in response to members who were unaware of the membership renewing and who are out hundreds of dollars because they don't want to deal with these situations and have no intention of doing the right thing and returning the members money. They claim to have "quality" caregivers on the site but the site has unqualified unreliable caregivers who are unprofessional and lie about their experience to get a job. Care.com does not care if any of the members on the site find a job or a quality caregiver thru their site. They will refund your money under no circumstances regardless if the site was helpful to you or not. They have bogus tv ads that portray an Agency like process on the site but in reality they do not help with the process at all and like I stated before could careless if you find someone or not. They only care about tricking people out of their money. They have a terms of use agreement that is so tight and legalizes the type of dishonest practices they use that a member would not stand a chance getting their money back even in a court of law. Why have such a thorough terms of use contract if you are an honest company and see no event in the future where you would need to pull this contract out? It's obviously because they know what they are doing is wrong but they want to protect the company

Read full review of Care.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
SusanInSFL
Key West, US
Aug 29, 2014 12:21 pm EDT

I just posted a complaint as well under 'other' I suggest you dispute your credit card. They don't really respond - they used canned responses. If you dispute, you will win.

ComplaintsBoard
K
12:06 pm EDT

Care.com I don't know how to stop these fake withdrawals

I never bought from the company www.CCI-Care.com. Two weeks ago I noticed unauthorized charges from my account. I was shocked and didn’t know what to do. I sent several emails to this company, but no one replied. I waited couple of days and noticed that they again charged me for $67.99. WTF? I wonder if there are people, who had the same thing. Maybe you can advise me how to stop these withdrawals. Please post your ideas and comments. Thanks.

Read full review of Care.com
Hide full review
ComplaintsBoard
G
7:58 am EDT

Care.com the company is total rip off and fake

I ordered Garcinia Cambogia from the company www.nutra-care.com. I paid them money, but later I got the invoice and it turned out that the company had another name and it was scam. I haven’t received any info, no delivery. I searched for their contact info, but again nothing. WTF? They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Read full review of Care.com
Hide full review
ComplaintsBoard
M
12:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com misrepresentation

If you love your children and care about their safety and your own peace of mind, do not use care.com.
In our opinion and based on our experience care.com is a very
Dangerous place to find a care giver for your child. We would very
Strongly suggest that avoid them at all cost if you care about the
Safety and well being of your children. A family that we know hired a
Care giver through this company for their toddler. After hiring they
Found the person was a convicted pedophile. Does anything more need to
Be said? We have had four nannies from care.com. #1 was a 21 year old
Closet alcoholic. #2 stole from us. #3 addmitied to striking our 2.5
Year old child while we were at work and we found she was an illegal
Alien. #4 completely misrepresented her availabilty and used her
Boyfriend as a reference claimng he was the husband in a family with
Four children for whom she had been a nanny. He finally contacted us out
Of guilt to admit to the lie. We have spoken to many, many people who
Have had similar experiences as well as over billing issues. Be aware
That anyone can post theiir profile on care.com - anyone. Any company
Can create their own positive reviews and post them through the help of
Others including employees. Any company can create a professional
Looking web site.in the terms and conditions below they admit to only
Collecting a cell phone number and email address nothing more. We were
Very thorough in our interviews and in contacting references. They hold
Themselves responsible for nothing as is evident in the terms and
Conditions content below taken from thehir website. Avoid them if you
Love your children and want peace of mind that your children are safe.
That truly should be the deciding factor. There simply is no gray area.
Here is a portion of the content that relates to their user conditions.
No legitimate company would go to such an extreme to cover their own
Liability. On the contrary, they would provide a degree of quality,
Confidence and peace of mind. Such is the character and actions of a
Trusted brand. This brand should not be trusted.

"care seeker and care provider content is primarily user generated,
And we do not control or vet user generated content for accuracy as a
General matter. Care.com does not assume any responsibility for the
Accuracy or reliability of any information provided by care providers or
Care seekers on or off this site. We may offer certain registered users
The opportunity to verify certain information such as their email
Address or cell phone number. If we indicate that a registered user has
Verified certain information, it means that the user has complied with
The process we have established for verifying such information. However,
We do not guarantee, nor do we represent or warrant as to, the accuracy
Of such information. Care.com is not responsible for the
Conduct, whether online or offline, of any care seeker, care provider or
Other user of the site or services, including without limitation the
Conduct of piap. Moreover, care.com does not assume and expressly
Disclaims any liability that may result from the use of information
Provided on our site. Any screening of a care seeker or care
Provider and his, her or its information by care.com is limited and
Should not be taken as complete, accurate, up-to-date or conclusive of
The individual's or entity's suitability as an employer or care
Provider. To the maximum extent permitted by law, care.com disclaims
Any liability whatsoever for any misstatements and/or misrepresentations
Made by any users of the site. Users do hereby represent, understand
And agree to hold care.com harmless for any misstatements and/or
Misrepresentations made by or on behalf of them on this site or in any
Other venue."

Read full review of Care.com and 1 comment
Hide full review
1 comment
Add a comment
C
C
chelseane2007
Pasadena, US
Nov 16, 2014 8:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

Care.com is a wonderful tool to connect parents and like minded caregivers. In the past to hire a babysitter the parents had to post an ad in a newspaper or hire a teen from the local highschool. That was risky. Today all the tool are available to parents to narrow the search and make a sound judgement based on media, back ground checks that Care.com offers. Judicial search, local police records..If you hire a college student the parents will often have a high risk of no shows and a short term commitment. If you hire a middle aged person and dont do any leg work other than run a care.com background check (One check from any source is not enough) The info might not be correct or only partial information. The person should have at least a few personal references and at least a few professional references other than babysitting..and solid local, current babysitting references from working professional families. Not a pizza delivery driver or a gas station attendant. Google the parents that they worked for, look them up on facebook who are they? If you dont do the work you will get what you deserve a loser.

ComplaintsBoard
M
8:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com auto - billing scam

Care.com is very deceptive in their subsciription renewal process. I agreed (or so I thought) for a "1 month subscription" to the website... those were the words on the link that I clicked and agreed to. Long story short, my card was charged for the next month before I caught it.

Not to mention, the website is a complete joke. I used it back in 2008 when it was still free and it served me well... however, now that they require a paid membership to be featured, I was unable to find a job in the month I was (knowingly) an "advertised caregiver". Unless the other person is signed up and paying money too, it is impossible to communicate with other members about a possible job.

This website is a waste of time and is very confusing and complicated as well. I tried for weeks to get ahold of job posters, but never could because they "weren't paying members". Meanwhile, after 1 day on craigslist community page, I found a great nannying job... for free.

All in all, Care.com is a total waste of time, and they steal your money. Just stick to craiglist people, SERIOUSLY!

Read full review of Care.com
Hide full review
ComplaintsBoard
J
7:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Care.com auto billing

Something needs to be done with company. I used the service one time in June of 2013. Since then they have billed my credit card for 12 months before I caught it. This is a total of $443.00 in fraudulent charges. They have no customer service to call and they only correspond via e-mail. They refunded me $39.00 and said that was all they would do. I would be careful investing in a company such as this.

Read full review of Care.com and 7 comments
Hide full review
7 comments
Add a comment
R
R
Reviewer28763
,
Nov 09, 2015 5:20 pm EST

I am a caregiver. I started coming to care.com when I was out of work( in August I believe), 2015. I opted to pay the 20.00 a month that would let me participate in their help for work in my field. I had no idea that it was actually to become a monthly charge taken out quietly every month.

J
J
Jaime12345
Houston, US
Oct 15, 2014 7:23 pm EDT

Just found out this horrible company charged me $480 before I just noticed the auto billing. I only wanted one month... as advertised. If I wanted 8months I would have signed up for 8 months. What a horrible company... and they blame the consumer because it is written in tiny letters in the terms. If they don't want to be shady they should advertise this upfront like other companies do. I will make sure I tell everyone I know who has children to never ever use care.com. What we need to do is blow up the Internet and even contact the media to run an article on their unethical business practices.

G
G
gustav89
, US
Jul 28, 2014 2:13 pm EDT

I have had the same experience. In July of 2013 I signed up for, what I thought would be one month. I have been continuously charged
monthly and am now out $433. I am usually very thorough in checking my credit card statements, but, somehow this one slipped by me until just a few days ago. I realize that this is my fault for not checking the rules and terms and not being more vigilant. Other organizations that automatically charge one's credit card on a regular basis, always let you know a few days before that such a charge is taking place. I assume that legally they are in the right, however, a company that resorts to such practices leaves a bitter taste in one's mouth. I certainly will do my utmost to let my friends and family know to stay away from them.

C
C
cfzeo
Califon, US
Jul 22, 2014 2:43 pm EDT

I just had the same issue with CARE.com. I signed up for what I thought was a three month membership. I got charged $84 three months later after it expired and then 3 months after that I got charged $84 again! I caught it that time and I called and they took the most recent charge off but would not remove the previous charge. I never realized when I signed up that they would automatically keep renewing it until I cancelled. They of course said that it is their policy and that I should have known this when I signed up and it is in their terms. They never sent me an email to remind me that my membership was about to be renewed which I think they should have done so I at least had the option to decide if I wanted to continue or not. In my opinion, CARE.com is using sneaky, deceptive business practices and they do this on purpose to steal your money! They hope you forget about them so they can keep charging you! You also cannot speak with a supervisor if you call to complain, they just send you an email that you cannot even reply to! I will not deal with a service that treats me like this and refuses to even speak with me or hear me out as a customer. Care.com should be called careless.com because all they really care about is your money, not you as a customer. I will never use them again and will tell everyone I know not to either.

A
A
Angry fater
none, US
Jul 22, 2014 2:29 pm EDT

Same here, I canceled my membership on their site and all they did was stop sending me emails. 7 months later I find out I was still getting charged every month. How convenient for them to just stop the email so I don't even think about them anymore.

B
B
Bmor
Gilbert, US
Jul 02, 2014 2:03 am EDT

They are a big scam! Stay Away from this company! they will continuely charge your card even when asked to stop and offer no refunds! FRAUD

M
M
Membercare
Waltham, US
Jul 01, 2014 3:49 pm EDT

Hello Jeff,

I am a Member Care Representative from Care.com. I wanted to inform you that we are an automatic renewing subscription service, which is disclosed on the enrollment page before subscribing. Ultimately, it is the member's responsibility to cancel if they do not wish to receive further billing. I apologize if you did not find the experience positive, but many of our members find this policy useful, which is the reason why we have it in place. I certainly do hope nothing but the best and hope this information was useful.

Care.com Customer Reviews Overview

Care.com is a popular online platform that connects families with caregivers. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and trustworthy caregivers for their loved ones. One of the most significant advantages of Care.com is its extensive database of caregivers, which includes nannies, babysitters, pet sitters, senior care providers, and more. Customers appreciate the ease of use of the website and the ability to search for caregivers based on their specific needs and preferences. Care.com also offers a range of safety features, including background checks and references, to ensure that customers can feel confident in their choice of caregiver. Additionally, the website provides a platform for caregivers to showcase their skills and experience, making it easier for families to find the right match. Overall, Care.com is a highly recommended service for anyone in need of a caregiver.

Care.com In-depth Review

Overview: Care.com is a comprehensive online platform that connects individuals and families with various caregivers. With a rich history and background, Care.com has established itself as a trusted resource for finding reliable care providers.

Services Offered: Care.com offers a wide range of services to cater to different care needs. Whether you require child care, senior care, pet care, or even housekeeping services, Care.com has you covered. They provide options for full-time, part-time, and occasional care, ensuring flexibility for users.

User Experience: Navigating the Care.com website is a breeze, thanks to its user-friendly interface. The registration and profile creation process is straightforward, allowing users to quickly set up their accounts. The search functionality and filters make it easy to find suitable caregivers, and the communication tools facilitate seamless connections with potential caregivers.

Safety and Security: Care.com prioritizes the safety of its users by conducting thorough screening and background checks for caregivers. The verification processes for caregiver profiles add an extra layer of security. Additionally, Care.com has robust safety measures in place to protect users' personal information. Their customer support team is readily available to address any concerns or issues that may arise.

Pricing and Payment: Care.com offers various membership plans and pricing options to suit different budgets and needs. While there may be additional fees or charges for specific services, the pricing is transparent and clearly outlined. Care.com ensures secure transactions by accepting multiple payment methods and implementing stringent security measures.

Reviews and Ratings: Care.com provides a platform for users to leave reviews and ratings for caregivers, promoting transparency and reliability. The overall rating system and criteria used for evaluating caregivers help users make informed decisions when selecting a caregiver.

Customer Support: Care.com offers multiple channels of communication for customer support, including phone, email, and live chat. Their customer support team is known for their prompt response time and effectiveness in resolving issues. Users can also find helpful resources and FAQs on the website to address common questions.

Trustworthiness and Reputation: Care.com has received industry recognition and awards for its exceptional services. Satisfied customers have shared their testimonials and success stories, highlighting the trustworthiness of the platform. While controversies or negative press may exist, Care.com's overall reputation remains strong.

Mobile App: Care.com offers a convenient mobile app that allows users to access their services on the go. The app has received positive user reviews and ratings, and it offers features and convenience that enhance the user experience compared to the website.

Pros and Cons: Care.com stands out with its extensive range of services and user-friendly interface. The availability of reviews and ratings for caregivers adds transparency to the platform. However, some users may find the pricing plans to be on the higher side, and occasional technical glitches may occur.

Conclusion: Care.com is a reliable and valuable resource for individuals and families seeking various care services. It is particularly suitable for those who prioritize safety, transparency, and convenience. Whether you need child care, senior care, or pet care, Care.com is a platform worth considering.

Final thoughts: With its comprehensive services, user-friendly interface, and commitment to safety, Care.com offers a reliable solution for finding caregivers. While there may be some areas for improvement, the overall value and reliability of Care.com's services make it a top choice for those in need of care.

How to file a complaint about Care.com?

Here is a guide on how to file a complaint against Care.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Care.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Care.com, including key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully when filing a complaint against Care.com on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Care.com contacts

Phone numbers

+1 (877) 227-3115 +61 180 085 4593 More phone numbers

Website

www.care.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Care.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Care.com Customer Service. Initial Care.com complaints should be directed to their team directly. You can find contact details for Care.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Care.com. Discuss the issues you have had with Care.com and work with their customer service team to find a resolution.