Complaint Rating:

Company information:
Cardio Twister
Texas
United States

Stay away from this equipment. This product is not made very well, but the base is a rather heavy piece. When I received it, the computer system was broken. I have requested a replacement several times and have been told each time that it was being replaced and shipped to my home. Each time, I was told I would receive within 7 days. Each time the CS rep could not understand why my replacment had not been shipped. It has been over 2 months and I still have not received the part. They now claim the part is on back order. They are however still shipping the equipment. The equipment comes in parts i.e. separate boxes within a box. I asked that they take one of those as I have paid for it and ship to me. They claim they are unable to do so. I have disputed the charge with my credit card company and now they claim, they can not ship the replacement unless I lift the dispute. What a rip off. It is not worth it. Stay away from this equipment.