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Welcome to our customer reviews and complaints page for Car Rental. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Car Rental.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Car Rental's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Car Rental, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

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5:45 am EDT

Car Rental threatening behavior (will report my credit card to the credit bureau and suspend it for 7 years)

I rented a car on January 9th 2016 and the wind damaged the drivers door and it needed alignment. The Damage Recovery Unit (DRU) mailed the costs and supporting paperwork to an old mailing address (note: the new mailing address was updated on my driving licences on September 2015), then they emailed it again on March 21st. I've submitted a claim to my insurance company (Allianz) right away, however, it is still under process.

Yesterday I received an email from (Vi Nguyen, Total Loss Recovery Specialist' Damage Recovery Unit (DRU), [protected] - Direct
[protected] - Fax, vi-thuy.[protected]@erac.com), she threatened me and said "should we not receive payment from Allianz before May 16, 2016 then the balance will be forwarded to a third party collection agency for further recovery which in turn will affect your credit and accrue interest on the balance owing".

I have no control of the processing times and it was not my fault to receive the documents too late. Please help.

Ahmed Mostafa
Enterprise claim number: [protected]
Allianz case number: [protected]

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2:22 pm EDT

Car Rental sunpass

We are coming from the UK and renting from Miami airport. Unless we take out Sixt's sunpass at over a hundred dollars for 3 weeks after a journey time of over 18 hrs we have to take a much slower route to the Keys.
I cannot understand why I can't buy and activate a mini pass at the airport. I would love to rent the car, go to a kiosk, buy and activate a mini pass and be on our way. I believe that the tourist, who contribute millions of dollars a year is deliberately being ripped of by the state of Florida. I remember a couple of years ago trying to activate a mini pass, the web site was not geared up for anyone from abroad as it wouldn't take a post code from the UK. Ended up saying my credit card was registered to an address in Deerfield Beach and it was accepted (that secure...not)
It's all just so '3rd world'

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4:10 pm EST
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Car Rental paynow scam

December 30, 2014
SANJAY RAJBHAR
601, Jefferson St, KT-677
Houston, Texas, 77002

Hertz Corporation
Consumer Complaint Division
PO Box 26120
Oklahoma City, OK 73126

Dear Madam or Sir:
Re: (Service/Purchase/Rental on December 29, 2014

On December 29, 2014, I purchased the following service:
I am on businesstourist Visa and here in US for a short visit. I booked a rental car online from Hertz, located in Downtown - Houston, using PayNow. Details, Rental Agreement - [protected] Document Nbr - [protected] Date - 12/29/2014 Renter - RAJBHAR SANJAY There was 15% discount offer on prepaid rentals so I went for it to save some money for a trip to San Antonia next day. But, when I went to pick the car, the Hertz representative told me that if my friend needs to drive, we need to pay another $15 for Driver Addition + $20 for Insurance. So, we thought that doing a fresh booking will be better option. So, I cancelled the booking and did a new booking. We had our fun trip and returned to Houston. Well, next day I realized that $there was a 25.2 has been charged to my card as cancellation fee. I wanted to ask Hertz that how they justify $25.2 charge for providing nothing and unfortunately there's NOONE to explain that to me! There is no real person to address the grievance of customers - Thanks to IVRs. I think Hertz cheated me by charging $25.2 and I recommend "NOT TO USE PayNow" Details for transaction on my card: 12/29/2014 - DEB CARD WITHDRAWAL - POS #613003 *POS* HERTZ PPAY OK HERTZ RENT-A-CAR HERTZ REN

Unfortunately, I was dissatisfied for the following reason(s):
The Customer Care only said what was there in the Online Agreement which pops up before proceeding for payments – which didn’t tell anything about the amount of Cancellation fees. I feel completely cheated by Hertz and I feel that PayNow is booby trap.

To resolve the problem, I would like the following to take place:
I would like a full refund. I want my money to be returned and a compensation for all the time I lost in frustrations and lodging complaints.

I have enclosed copies of my records related to this situation.

I look forward to your reply and a resolution to my problem, and will wait until 01/10/2015 before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at [protected].

Sincerely
Sanjay Rajbhar

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9:25 am EDT
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Car Rental extra charges

Dear sirs,
I had a reservation for a compact at dollar rent a car. The reservation was #[protected]. The reservation was done and paid to rentalcars.
I had many problems when i went to atlanta int. Airport to get the car. They didn't have any compacts available at that moment so they forced me to accept a larger car under the arguments that the compact i had a reservation was too small and the bags i had (One bag) would not fit the car and there were many 8 - wheeler cars on the roads. No matter what i said, the assistant kept forcing me to accept a larger car. In the end, i just accepted that because of his insistence.
But the problem didn’t stop there. He said i didn’t have full insurance. I told him my insurance was full and he said i would have to pay for total insurance, which was not true, because i had already paid for that.
He also said i would have to pay for the tolls in florida, since i was going to florida. He said i would have to pay for fines if i didn’t accept the insurance. And it was a lie! I would never be fined if i just paid for the tolls on toll sites.
The total of the pre - paid rental was about us$ 280. The total of extras i had to pay was us$ 453. 40.
I left atlanta and drove to orlando. The same day i contacted rentalcars about all the extras (Roadsafe, ppp, apconrgfee, and the tolls) . I was informed i had to wait until returning the car in order to have my complaint processed.
I returned the car, contacted rentalcars and they just told me they could not do anything for me.
Dollar rent a car was also contacted. It’s been weeks since the due time for them to reply has passed. I even contacted them a second time and they haven’t made any contact.
All i want is for them to cancel all the extras and refund me.
Best wishes,

Marcos evandro cintra
[protected]@gmail.com

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Ian
, US
Mar 16, 2009 5:22 pm EDT

Bad service!

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2:19 pm EST
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Car Rental physical abuse

I were roughed by extreme physical force by a kellie agent at one of the location in connecticut, who threatened by force after I show displeasure at their pricing agreement which they could not provide me in writing. I claimed that they stole my money and repudiated any effort to give it back on insisting that they should do so by the written law:,

customer at large on basis of personal persecution by private and gov entity, they are not suppose to get away with it.
Thank you community and may GOD bless you.

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Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Feb 23, 2013 4:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

relevance
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the rental office information, your contact information, your claim number and any additional information regarding your experience with us.
When emailing, please list Reference Number [protected] in the subject line. We look forward to hearing from you.
Respectfully,
Carol
Social Media
Enterprise Rent A Car

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reIevance
cvzvxzv, US
Feb 13, 2013 4:08 pm EST

another thing they told the law enforcment that i started the fight. i only threatened to punch the manger in face if he did not give me my money neer hit him, he considered this a threat and told me to leave i said not without money and he said he used force.

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4:44 pm EDT
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Car Rental insurance charged is much higher than accorded

We hired a car to be picked up at Cancun, Mexico. The hire price included 3d party liability insurance and the Collision Damage Waiver was specified to cost USD 14.00 per day. When I arrived to get the car, I was charged USD 35.00 per day, instead of 14.00, for a basic insurance that I had to acquire in order to rent the vehicle. I refused to pay this amount and since then I'm trying to cancel the reservation. They simply answered that I have to wait until the end of the reservation (10 days from now) in order to have my case analysed but I had to pay the non-show tax even if they accept to return anything.

So, never, under any circumstance hire a car from rentalcars.com

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2:04 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am contacting you today to initiate a formal complaint of fraudulent and misleading advertising being carried out by Tiger Car Rentals of Dublin, Ireland and the Budget Car Rental Company. These two companies have entered into some sort of business arrangement whereby you can book the rental of a vehicle through Tiger Car Rentals and then pick the...

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2:20 pm EST
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Car Rental taken for a ride by car rental

Last November 2010, I began looking for an available MPV to bring our family to Johor Bahru for a few days’ vacation with several families the following month. Given the holiday season, it was quite a challenge. I turned to the internet, and found this link:
http://www.rentcarsingapore.com/
I managed to speak to a Mr. Calvin Tan. After confirming availability from him, I deposited SGD 50 into a POSB account number via ATM on November 22 as deposit for a Honda Stream for our planned dates. Mr. Tan confirmed the availability of the vehicle for Malaysia the following day by sms. We agreed on the rates for the rental dates from Dec. 28, 5 pm, to Dec. 31, 5 pm, with the usual add-ons for insurance in Malaysia. The pick-up address was 774 Bedok Reservoir View.
A few weeks before the trip, I confirmed the plate number since I would need to register the vehicle for overnight parking at our place.
I arrived on the appointed date and time 20 minutes before 5 pm and found that it was an HDB housing unit. Nobody I asked there knew of any car rental agency, but said there had been occasions when people would drop off vehicles.
I called the number of Mr. Tan for some 20 minutes, always getting disconnected after several rings. I eventually tried calling two other names in the website, namely Janice and Marcus. The former was not reachable; the latter eventually answered and sounded confused saying they do not have a Honda Stream. He said he would call up Calvin.
I called up Calvin after several minutes of waiting. He eventually answers and started off by claiming he had refunded me my money already. I said no money was ever refunded; I had not even informed of the unavailability of the car. He said they had “returned” the Stream already. I was naturally distraught, as my pregnant wife and three young children were all looking forward to the trip the next day.
I insisted that he find me a vehicle for my family’s use, and asked him to deliver it to my home, as I could not pick up the vehicle because of my tight schedule that evening and the next morning.
After following up several times that evening, I eventually agreed to Mr. Tan’s alternative arrangements. He offered a “non-MPV” vehicle, which turned out to be a Hyundai Getz. He gave me a number and a Mr. Aw Yong to call so that I could arrange the delivery to my home the following morning at 9 am.
The next morning, I call Mr. Aw Yong to confirm to drop-off address and the rate. That was when he told me the vehicle did not have insurance in Malaysia, and that should I use it, any damage or loss during the trip would have to be borne by me.
I communicated with Calvin asking him for a solution to the dilemma– he offered none, saying it was all because of miscommunication. I asked him to cover for problems should anything untoward happen while we were on our trip. I believed this was fair given that this whole situation arose because of his negligence and because he sourced the alternative vehicle for us. He refused, citing policy.
From the time I managed to connect with him on the 28th, there was never an admission of shortcoming on his part. He kept asking for my account number so he could refund my “deposit and taxi fare” while denying any culpability.
My biggest problem with Mr. Calvin was his cavalier attitude. He did not deem his actions to be unprofessional. He believes in his trying to source a vehicle for me, he was already being professional. Not informing me of the unavailability of the vehicle; citing previous refunds where there was none; sourcing a vehicle for rental without the proper insurance; poor response to problems; refusal to take ownership for obvious deficiencies– these were plenty of bases for me.
My own shortcoming– I should’ve been wiser seeing the address on his website was an HDB block address. I trusted his word, which apparently was not enough.
He seemed to think that it was all right if I gave him negative feedback because Singapore has a “small market” and every car rental knows each other. He seemed to think the unavailability of cars justified him not fulfilling his end of our agreement, and all he needed to do was give us a refund, and that was enough. All said, I believe letting others know about Mr. Tan’s methods should educate other agencies how NOT to deal with their clients. It may also serve as a warning for those looking to rent cars to steer clear from such “dis-service providers”.

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Jaxon Smith
, SG
Mar 29, 2014 1:39 am EDT
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The complaints on the car rentals are on a hike nowadays. The post tells about it in a nice manner.
http://cars.sgbooking.com/
car hire services

J
J
Jaxon Smith
, SG
Mar 25, 2014 2:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It was such a great opportunity to visit this site, you can gain new interesting topics.I want to stick on this one so that I can update more details about this one.

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1:03 pm EDT
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Car Rental undisclosed added on fees

I rented a car for $135 and the final bill was $257.62. When Hertz gave me an estimate of $181 after selling me on $135, I was floored...but $257.62?

I recently had to rent a car in Dallas, TX. I contacted Hertz and found the best they'd do for me was $138.

ONE WAY RENTAL CONFIRMED
Please proceed to express counter for service
Minimum Age 25 outside US - Exceptions may apply

The total rate for your SPECIFIC RATE was calculated based on
the following:

CDP Discount Plan: #1 CLUB DISCOUNT PROGRAM
Your rate has been discounted by 04 %
Rate is guaranteed. Taxes, fees and extras, if not included in the Rate, are subject to change.
Base Amount:
Day: 1 Day at 135.35 USD
UNLIMITEDFREE MILES

I hated paying that much to use a car just to drive from Dallas to a location MapQuest says is less than 200 miles, and takes under 4 hours to drive. However, I was in a bind. So with taxes and whatever the email confirmation from Hertz showed that my rental should cost about

Total Approx. Charges: 181.43

I get a credit card bill of $257.62. I don't know how other people feel, but I think that is an exhorbitant jump from $135.35 to $257.62. So I called just now and asked how we got from 135.35 to $257.62. The gentleman at Hertz, who was curt with me and totally unapologetic, said there was a $60 fuel charge but did agree to reduce that to $30. Then there was 22.44 for the "Airport Concession Fee" - really now? And why didn't you tell me that on the confirmation along with the estimate that you gave of $181.43? He said they don't know what the fee is going to be. Really? Can't even make a wild guess? It would be nice to know those extra charges. And then there was $24.78 in sales tax. Gee, but I would think "Total Approx. Charges" as Hertz calls it would include the SALES TAX!

So it cost me, with the adjustment just given, $220.55 to drive a little car (which, by the way, had scratches all over the outside, dirty grease marks all inside the car, hail damage on the roof, a dent in a fender area, and burn holes in the upholstery!) less than 200 miles.

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