Complaint Rating:

Company information:
EuropCar
Mexico

We pre-booked a car with Europcar, in Mexico, Queretaro.

We were informed that we can decline the collision damage waiver and theft protection if we have a third party insurance, such as offered by our credit card.

When we arrived to pick up the car, the service woman did not like the idea that we would not be paying the additional $30+ per day on the $11/day car, so she insisted that we can only decline CDW and Theft if we place a deposit on the credit car. The deposit she wanted was the full value of the car.

Of course our credit card did not have a credit limit of $18, 000. So, screwed by Europcar we had to pay the $30/day scam fee.