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Capital One review: prepaid card 61

J
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4:58 am EDT
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I recently started to use Capital Onecard prepaid as a secondary source for my paycheck direct deposit, since I get paid on Friday and my bank wachovia does engage in the practice stacking your debits, thus I was incurring overdraft charges. the first time I used the Capital one card was Friday payday, and i made two purchases. By around 7 pm that night, my card was declining. I called them and they stated that I needed to go thru verification by faxing my social security card and drivers licence, and that they did not know when I would be able to use my card, I could not use my card until Monday afternoon. The next payday, they did not get my direct deposit available until 830 pm stating there was a problem with the direct deposit. I would not reccomend this product to anyone! You have a multi-billion dollar bank/credit card issuer that thinks it is ok to tell a customer "we are working on it, and I do not know when you can have access to your money"Just because you use a prepaid card doesnt mean you can be walked over. i have used prepaid cards in the past to help manage my spending, and to help me not incur ridiculous overdraft fees from wachovia even when i have overdraft protection...but thats another story. Netspend is a great card that i have used in the past, but I was trying to see what capital One had to offer... nothing but problems, excuses and no access to my hard earned salary on payday. Stay away from this product...Customer service closes about 8pm, and they are in Utah and advised me my money would be available by 12 pm their time which is 3pm EST...it was still not available until 830pm that night after 4 calls, and my car insurance due.They will leave you in the lurch with no recourse and it is your monry. I can see why citizens do not trust the banks.

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61 comments
Valerie
Valerie
, US
May 19, 2008 6:02 am EDT

With the U.S. economy the way it is, why should we give Capitol One our money, when they have outsourced their business overseas. Do we really want to make their CEO and stockholders more money? I don't think so.

Since our economy is the way it is, my husband can not find a job, so naturally we have fallen behind on some of our bills. It really *** me off when Capitol One calls and I am not even speaking to someone in the U.S. I would be willing to let the company know the reason we are late on our payment, and we are trying to pay everything we can, but when told, the individual in India told us they didn't care, they have jobs and do not care what the U.S. economy is.

Once we have our account paid in full, we will close it. I will not make a company money if they do not care about our Country.

If everyone would stop talking to the people overseas and tell them that they will only talk to people in the U.S., maybe it would send a message to Capitol One. The one thing that would really send a message is if we all stopped using their credit cards and other services. If they stop making money and the reason is told to them in plain ENGLISH, "We will not support a Company that does not support U.S. Workers", then maybe they will bring the jobs back to where they belong!

We as Americans need to hit them where it hurts, THEIR BOTTOM LINE. My plan is to deal with companies that keep their jobs in the United States!

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telexme
550.s.hill st, US
Feb 21, 2010 11:49 pm EST

My credit cards were ran by for over 30k. Citi bank notified us and removed all charges and so did capital one who removed all but one charge for $1400 and simply they want us to pay for it.

Its all in black and white, I have all documentations etc and I have proved it to them but they said we don't care, they want my company to pay for it.

Its total non sense, they filed on my credit report and got me frost raided and I have no choice but to file a law suit against them.

any one has any idea how I can take a harsh action against their malicious behavior ?

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total loss
Ardmore, US
Nov 25, 2013 12:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had a car accident on 10/02/13 The loan was $15849.00 the insurance pay a 12761.00 and NCA agreement paid 1600 and I made 3400 in payment. I was told that I had a balance of 2500 interest fee. But the payment was setting on someone desk for two weeks . never got they post until I start complaint about the the phone calls then they post post the payment. I know there is someone at Capital one who wh acre about their customer. And see this car is paid in full. Who can help the consumer? this not fair

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1student
,
May 12, 2008 5:23 am EDT

My husband was going to open an account with them so he went online to request a card. We received the card and called to activate it but he was sent to the fraud department to confirm his identity. They told him that the information about his life was not what was on his credit report. he told them he did not want the card and they told him 'fine'. I ran his credit report and everything he told them was on his report but they said he was a liar. They froze his account and sent him a bill for activation fees when the card was never activated. We have called them but every time he calls they say he is not who he claims he is. We have sent letters and included a copy of his drivers license and household bills with his name and address to confirm his identity but have received no response. Every month they tack on late fees for the activation fee and will not allow him any access to that account or close it like he asked. Not sure what else we can do. He was trying to build his credit and they are ruining it.

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Dorothy White
Wentzville, US
Jul 08, 2009 11:56 am EDT

Capitol one chose to add money to my purchase amount, and no purchase was made. This was done so they could colect a higher interest on a certain dollar amount. After several attempts to get an explanation, and several differant answers from each person I spoke with. I am told they can do this if they want to. It certaily can't be legal. How can a person owe more on a purchase when a purchase was not made. I believe they are doing this to many clients. The one thing they are counting on is the consumer will not notice this. It is located in the small box on your bill that says" finance charge". Pay close attention. They are sharks on the move, and you will get bit. I do have black and white proof of my findings.

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CapitalOne&my wallet
, US
Aug 25, 2010 11:38 am EDT

I was late on my capital one card payment and received a phone call in March 2017 from a woman by the name of Phyllis representing Capital One and their claims department. She asked me if I wanted to enroll in a program that would get me back down to my original balance (3, 500) so I would be charged additional fees. We came to an agreement that I would pay 293.34 for months April, May and June. This would then bring my told from the 4, 200+ down to 3, 500 (my credit limit) I was told that everything was include, late fees, overdraft fees, finance charges etc. But the finance charges were not included. I was really upset because at the end of the 3 months my balance still was above 3, 500 like almost 3, 800. That means my next payment had to be well over 300 just to get it to the 3, 500 and thus the program I enrolled in was a fraud. I tried to call Phyllis back at least 3 times and no one would let me speak to her. I tried call different numbers at capital one and no one was willing to help me. It was a tough luck and I had been duped. My payment for the month of July should have been a little of 100.00. Mind that fact that I really sacrificed a lot to pay this bill down. I worked as an AmeriCorps making on 627.51 per paycheck. My rent was $812 and I was paying capital one 293.34. This is just right that I was duped like this. I want to know why would Capital One enroll me into a program to get back on track and update to get me back to my original balance and this is not what happened. I fulfilled my part back paying the 293.34 for three months and was going to start paying the on the original balance starting in July, but how could if I had to make another payment of over $300 and I had already made plans to visit home so there was no way I was going to have the money to pay $300+ and then I would end up late, over the limit and additional fees. This is really terrible that I was duped into this.

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meighan
,
Apr 27, 2008 4:53 pm EDT

Captial One, please quit sending out offers you can't follow through with. We were sent a letter in the mail that we were preapproved to refinance out auto loan and you turned us down although we have 2 long good standing credit card accounts with you. We will most likely be closing both of our credit cards with you and will make sure everyone we know knows how corrupt you are. It would be greatly apprecitiated if you would quit sending us bogus offers in the mail.

Thanks for nothing

Valerie
Valerie
, US
Oct 31, 2008 10:52 am EDT

I am being held liable for fraud charges made on my credit card account. I have attempted to point out to them that my credit card has never left my possession and charges are of amounts that are of a value that all took place on the same day and at type of business I do not normally use credit card with (being supermarkets). Asked them to review my spending habits but no response other than I will be liable until I prove to them different. I have contacted police dept. of 1 of the cities where fraud took place which they advised me to also contact Federal Trade Commission.

I attempted to contact merchants where it all happened and they just refer me back to Capital One.

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Willian
, US
Apr 28, 2010 6:59 am EDT

I never had a Capital One credit card. When I found out about it, I sent them everything, including a police report, information about the arrest made on the case and the full confession rendered by the person responsible for the fraud. Capital One has continued to insist that I am the person responsible for the indebtedness. After one year, they have not changed their absurd position and they have ruined my credit. meanwhile, I have harassing calls on my cell and at home 3/4 times a day. There's something terribly with this. They are betting that I will cave in and pay a debt that is not mine rather than do the right thing. They are CROOKS.

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Aaron
, US
Nov 03, 2010 4:34 pm EDT

I have been a customer with Capital one for three momths. I came from a credit card that was designed to help with credit. High Intrest Rate, Annual Fee and took them a long time to process payments they made.

Capital One offer was much better, so I switched. My first Payment with Capital One was due, I payed. Within 10-Days I recieved a letter statting my Checking Account with my bank was invalid.

I called Capital One to find out what was wrong. I had actually copied and pasted my account information from my online account. After getting this letter I called my bank to insure I had the right number. The Account number and routing number I gave was accurate.

After making two more additional attempts to pay with the same account number, finally a payment went through.

It is now a month later, paying my next payment and Capital One again flags me for an invalid account.

They wont let me send them a voided Check. Their Call center, per their Senior Rep cannot escalate the issue any further. There is nothing they can do. I asked them how am I supposed to make my payments? She tells me to mail a check. If I mail a check with the same account number, it wont resolve the issue.

According to this Senior Rep in the call center, she cannot escalate or advise how to fix it. Her only suggestion when I told her I would seek legal advise was I could send a letter to their general mail address.

I should have stuck with the company with the higher charges. My payments were always on time and never had an issue.

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Uldone
, US
Jul 03, 2011 7:22 pm EDT

Captiol One is just another company out to take advantage of people. I had one of those cards for rebuilding my credit and it further dug my grave.I tried to start to get credit after a messy divorce and defaulted on this stupid $300 limit card. I ended up paying over 2, 500 in court for this 300 dollar card. Plus I paid $50 for the card. So they actualy gave me $250 and made well over 2, 000. I to had to deal with the computer generated collection calls, I would say hundreds of calls. Plus they looked up everyone with my last name, that lived in WI. They called them to and asked if they were related to me, and if they knew me. The process server came to my house at 9pm and went to my 3 Daughters window and whispered come here, scaring them to death.My neighbors told me the day before he was at my home knocking on the door for a half hour, walking around my house, taking pictures, looking in windows. All this for $250 dollars. On Halloween I had family over and all the kids were ready to go trick or treating when this server comes flying up in his car, jumps out, starts walking towads us with his hands up like he was afraid of us, and hands me these court papers and walks backward real slowly, like we are going to attack him. I swear this guy was wearing shorts, that were tight cotton, and his package could be seen clearly, he had on black dress socks, a jacket, and tennis shoes, and his hair was sticking up all over. This guy acted like he was the swat team making a series bust, in actual its a poor divorced lady, with a debt of $300 to this stupid Capitol One.

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debra boyd
,
Jan 03, 2008 12:00 am EST

Consumers...do NOT get in bed with this corrupt organization. They are SHARKS who care nothing about its customers or doing business fairly. They play games like putting you on hold for long periods of time, hoping you'll hang up and not bother them any more.

I recently called to request my interest rate be lowered (I've been paying these creeps on time every month for over 2 years). Of course the answer is always NO. When I questioned the rep as to why, she couldn't even come up with an answer other than to say "at this time we cannot". I called back 2 months later to request the same...I got the same answer and as kept on hold for nearly 1/2 hour! I once again asked why? Same response.

They don't want our business...they just want to be able to "suck people dry".

Well, as I told the rep, I've been fortunate enough to pay what I owe them off this month. I will NOT be using that card ever again and I will NOT spend my money with organizations that do not respect the hand that feeds them.

Go with another credit card company...this one is BAD !

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sansrx
Fort Lauderdale, US
Oct 05, 2010 10:51 pm EDT

Was lied to by a Capital One agent
Balance transfer application

Oct 05 2017 6:42P Phoned 1.866.543.0808 Capital One to do a balance transfer and the phone agent assured me I would not get a hard hit on my credit score and within 60 seconds a decision would be known.
Well, the 60 seconds passed and he said that I would know within two weeks by letter. That's not what we agreed on, and to please WITHDRAW my application. He said it's too late, it already went through.
Irate to learn that he lied to me.
At 10:30P restless, unable to sleep phoned 1.866.543.0808 and Amy sugested I phone customer service 1.866.548.4593 talked with Lime who connected me with Steve listened to my grievance and said he'd have a conference with his colleague with a decision to withdraw my application, after a few minutes at 11:02P I get Sasha ID: UKL027 who repeats Steve's response, after a few minutes, tells me the system is updating and for me to call back tomorrow.
I phone at 11:08P and Katrina cannot transfer me "unfortunately that department is closed, to call back tomorrow".
I will phone tomorrow and pray this unpleasantness is put to a close.

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boberlin
Santa Ana, US
Aug 09, 2010 5:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Between August and November I did a series of balance transfers from Capital One to pay off higher interest loans. Around $8, 000 was added to existing balance totaling around $23, 000 balance at 10.9% . Beginning in February 2017 the interest for the entire amount changed to 17.9%. When I call they said I was sent a notice. First of all we had an agreement as to interest rate, I borrowed additional amounts and transferred monies to higher interest rate accounts based on the fact my interest rate was 10.9%. I was in good standing and making payments on time. Second, I did not receive this notice. If a company is going to make a significant change to my account, I think I should be notified, perhaps even with a return receipt proving delivery. When I called and complained, I was told that's just too bad. After pursuing it further they did come down to the original rate on the $8, 000 transfer. This is still an unfair situation. If I had in fact got the notice I would have been able to cancel the plan and pay off the balance at the lower interest rate. I think that maybe, I didn't get this notice or perhaps it got disguised as some other type of document so that this deadline would be missed?
It is unfortunate that they will forever loose me as a customer, and if there is a way to publicize and/or legally pursue their greedy dealings, I will be very motivated.

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B Keenan
, US
Mar 21, 2009 10:57 pm EDT

My credit card was stolen and Capital One will not give me the requested statements I need for my police report. The police department has requested these statements 3 times, and still nothing. The person who stole my card is getting away with $6000 charged on my account. I am a victim of identity theft and my credit score has tanked. Capital One has by far the worse the customer service.

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Keith N
Round Rock, US
Feb 01, 2010 2:54 pm EST

I have had a Capital One credit card for 5-10 years...never once have I been late in paying any of my creditors, my credit score is exceptional and I never have gone over the limit on any of my credit I have. I would consider myself a very very financially responsible individual (my parents obviously did something right). Only problem I have had with the card is that it holds a high balance due to an ex-gf who split town without paying me. Anyway, June 2017 I received my statement and low and behold received quite a shock. The interest rate had spiked from 9% to 17.9% and my minimum payment skyrocketed. I had to shuffle a bit but I have been able to make payments. My complaint to them has been that they NEVER gave me notice of the increase and that I never had the opportunity to opt out of the increase. I have called them 3 times, yet their overseas cust svc people just want to read from a script and basically tell me that I'm SOL. Whether they sent me a notice or not I don't know - I'm sure its probably sitting behind some mail sorting machine somewhere and I'll get it in about 5 yrs whenever they decided to clean out behind the machine. Anyway...I have since sent a letter to the CEO of Capital One (directly to them in McLean VA) to see if they will provide me with the option to opt out, close my account and go back to my 9% while I'm paying it off. See how locky I'll be with that! Seems stupid though that they get bailout money from us 'taxpayers' yet all they want to do is give themselves a bonus and buy up Chevy Chase Bank and make themselves one of the largest banks in the Washington DC area.

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Will Torby
, US
Jun 29, 2010 12:19 pm EDT

My Interest rate with Capital One has been 8.9% fixed for several years. recently, with proper notification, they raised my rate to 17.9%. they properly notified me of this change. However, they have applied the rate to previous balances which is in violation of current and recently passed federal regulations. My State states" your promotional rate has expired" I never had a promotional rate and they are using this statement to skirt the current law.

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douglasjoseph
, US
Sep 11, 2009 8:53 pm EDT

I won't bother with the long boring details of my story. Suffice with the following bullet points:

1) Despite a friendly marketing pitch, CapitalOne is a cheap, profit-motivated company that will stop at nothing to hit you with extra charges and deny service whenever possible.

2) I was held hostage (literally - the police were involved) and forced to sign a credit card receipt. When I appealed to Capital One to deny the charge, I was told by Capital One that I signed it, so tough ###. No interest or concern for my well-being.

3) Their Rewards are a joke - it costs between 1.5 and 2x the points it would normally require to purchase things...so don't be fooled by their big Rewards pitches...all a scam.

I'm too angry to write more, but I feel SOO good that I just cancelled my card and am forever done with this horrible company.

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A. Weller
Belton, US
Apr 12, 2010 10:28 am EDT

I have been a customer of Capital One for atleast two years and the way your customer service reps handle business is horrible. Last night i was on the phone with them for 4 hours. I talked to about 24 different people (no exhageration). I don't know how you train your employees but i can tell you from my experiance the value of your customers and customer satisfation goals are non existant. I was directly lied to, hung up on, and was spoken to the in the rudest and most disrepectful way than any company i have ever came in contact with. I have worked in the customer service industury for many years and i can honestly say i have never seen a company with such a disreguard to customer satisfaction until Capital One. The worst part was that the whole reason i had to deal with your so called "customer service" for so long last night was because Capital One was at fault. I am extremely and sincerely disgusted with the events that occured let me assure you that this will never be happening again because I am no longer a Capital One customer and will make sure that I NEVER am a customer again. Not only will i inform anyone i come into contact with about what happened and how poorly i was treated but you can be sure i will advise them to take their business elsewhere as well. Further more i am currently in the process of taking legal action not only for all the fraudulent services conducted but for pain and suffering of my step daughter for the consquences suffered on your behalf. I certaintly hope there is at least one person employeed who cares and respects your customers otherwise im positive the ignorance and negitive business practices your company portrays will directly result in much more detrimental loss of business.

Valerie
Valerie
, US
Jun 09, 2008 11:52 pm EDT

I had a judgement filed on me, I paid capital one in December, last year, got a confirmation number, showed on my checking account where it was deducted, and now 7 months later I received a letter saying they are taking the payment out of my checking account, claiming the payment was never made...and... even though I have proof I did. Too... Now they say it is another account which conveniently has the same account number, and the same balance...I have retained a lawyer, anyone having the same issue should do the same it is horrible, and unjust, no more!

Valerie
Valerie
, US
Jul 28, 2008 9:11 am EDT

My daughter spent 3 days in Amsterdam before her trip to Uganda for two weeks. A week before the trip, we visited the Capital One branch, explaining where she was going, asking them to notify the debit card company, and to verify that she would be able to use it get cash in her various countries. When she arrived in Amsterdam, her debit card never worked. I spent countless hours on the phone and in the bank office. Everyone was nonchalant and just shrugged off my panic about my child arriving in Africa penniless. Only one Capital One staff person seemed to take any responsibility and understand how concerned I was. Nevertheless, she was unable to change anything and my daughter had a useless debit card. Dissatisfaction is not the word.

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Sandy
,
Nov 16, 2008 8:45 am EST

We have two Capital One credit card accounts. We promtly receive one of those account billing statements and make the payment on time. The other account is different. Some months I do not receive a statement. I am a busy mother of three children and at first I thought I may have lost the bill, although this is the only account of ALL the bills I pay that this has happened to. I would receive a phone call from Capital One saying my payment was late and I could pay by phone. Not only would they tell me I had to pay the payment amount but also a late fee, a pay by phone fee, some othe kind of fee and the payment amount for the next month even though that statement would not be sent out for several more weeks! This has happened 5 times over 2 yrs., oddly the same months. Suspicious.

Valerie
Valerie
, US
Jul 15, 2008 9:36 am EDT

I sent Cap One VOD they requested more info. I resent VOD back with their letter.

I received letter dated 7-3-08 stating I had until 7-3-08 to pay 5, 499.34 in full. They go onto say they do not have a valid signed agreement with me because this account was set up on line or over the phone? They sent a copy of a statement dated Nov and Dec of 2017 and a copy of a customer Agreement.

What do I do next? I had ID theft and filed BK in 2017. This is part of that but I can not get Cap One to comply. This is the only bad mark left on my credit report. It shows charge off!

Valerie
Valerie
, US
Jun 27, 2008 10:20 am EDT

Hello my name is Shelonda Kennedy, my reason for filing this complaint is that I've had something accrue on my account twice in less then two months and it is causing great concern on my part.

In the month of May I was charged an over the credit limit fee on my account. When I called to inquire about how this could have happen and to see what I could do to prevent it from happening again. The young man on the other end of the line explained to me, I had exceeded my limit by mere pennies and this is the manner in which matters like this are dealt with. This I understood but the June statement is what caught me by surprise.

You see in an effort to take preventive measures on my part I made certain I paid more then my minimum of $15 so that it would cover any over the limit fee of a few pennies. I paid $25 on my account to reach my goal in August concerning a letter that was sent to me by your establishment.

This letter stated that if I managed not to go over the limit on my account up to August I would qualify for a credit line increase which would be just in the nick of time for me because that extra cash would help me prepare for her starting school this fall. Now when I asked your phone rep. if there were any additional fees being billed to my account monthly he said no!

This is what called my attention to the June statement because it shows a finance charge of $6.98 which is supposedly the reason I exceeded my limit. Charges on the account were in the amount of $5.00 (Thompson Oil), and $7.25 (Murphy) bring my total to $12.25 + a $6.98 finance charge for a grand total of $29.23.

This is in addition to an additional $25.00 payment in the month of May which was supposed to take me out of the red according to your representation what waived the over the limit fee. Someone please help me understand I wouldn't write in if I didn't need to have a true understanding of what went wrong and how it can be fixed.

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Alan
Irving, US
Feb 08, 2009 6:22 pm EST

Here's how Capital One is dealing with the economy to get good customrs to charge more----they are raising my interest rates to twice what I'm payihng on the card issued by my credit union. I have never missed a payment and I've been paying way more than the minimum monthly payment. I owe less than $500 now. I've had the card for over ten years. Up until recently they were begging me to sign up for rewards or a lower rate. Now my rate jumps to at least 17.9% on any new purchases. And on top of these "favorable rates" I pay an annual fee of $69. Do you think I'm going to keep this card open? No way.

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mccudm
North Pole, US
Mar 02, 2010 4:03 pm EST

I received my March 2017 from Capital One and found my APR has gone from around 10% to over 17%. I have been a member of this Bank for over 10 years and have had savings in excess of $60, 000 and a credit line around $20, 000. Never missed a payment and have paid down my credit debt to zero several times. I called and asked why the increase in interest and without any prior notification and was told the company is in tough economic times and it had nothing to do with my good standing with respect to my account and furthermore; we see you have been paying above your minimum payments. Furthermore, Capital One informed it's credit card customers in February of 2017 that there may be an upcomeing increase in interest rates! I have always planned to close my account when that happens but am now told that since I have used my credit card since then, that I must pay the 17% interest on the balance. I was also told Capital One is not willing to work with me on this matter.

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Credit Card Fraud CA
Los Angeles, US
Aug 23, 2009 12:19 pm EDT

I watch my credit frequently sometimes daily just to make sure nothing funny is going on. I received paper statements and file them carefully because I like to keep duplicate records. I do all my payments on-line. Recently, within the month I called Capital One arbitrarily to see if they could lower my interest rate.

The agent said that they would be raising the interest rate and that I had been sent a letter.

I have two accounts my son has one at the same address.
WE DID NO RECEIVE ANY NOTICE/LETTER ON ANY OF THE ACCOUNTS.
LATER after having discussions with a couple of different Cap One agents, one said the letter gave me a chance to OPT OUT OF THE INTEREST RATE CHANGE if I called by a certain date I HAD CALLED! .

THIS IS A SCAM! I ABSOLUTELY DID NOT RECEIVE ANY LETTER!

NOW I HAVE ADDITIONAL CHARGES OF OVER $70.00
AND THEY CLAIM THERE IS NOTHING THEY CAN DO TO ADJUST THE RATES.!

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tim1977
South Bend, US
Oct 17, 2010 8:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I wanted to work on my credit a bit so I applied for the capital one secured card. I was approved and as soon as I deposited 20ousd into my secured account they would issue my secured card within 7 days. I deposited the 200usd on sept 28th. It was deposited out of my checking account to their account (ach). On the 6th of Oct. I called to see the status of my card. The representative I spoke to 1st said the money was just deposited on the 5th of Oct. so I said no it was taken out of my account on the 28th. He kept telling me it takes several days for them to get the money so I decided to just close the account. Well he talked me out of closing it and guaranteed it would be at my residence no later then monday or tuesday. Also keep in mind we had Columbus Day no mail. So I waited til Friday until I called, now the 15th of Oct. I called again and said nevermind I just want to close the account. Now I have received to letters from them saying the card is on the way or when I make a deposit it will be on its way so they have my address right? Now they say my zipcode is wrong and that is why it has not arrived. I am furious and I wanted to get my money back. They could not, would not do anything for me at all. They said they keep the money for 2 billing cycles and then will send me a check. Also they said it will negatively effect my credit for opening an account and closing it so fast. Now think about this had I known they were not getting me the card by that monday when I was told I was going to get it, I would have close the account before it became an active credit account. I am looking for answers... I know this has happened to other people by reading some of the threads online... my fault I did not do that first. Please be advised that this company has only call centers in the philipines and basically none of them can truly help you out..

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Fluttergirl
Tweed, CA
Jun 30, 2009 8:13 am EDT

A friend, who is a senior citizen, received a call from Capitol One . They wanted him to take a credit card to which he refused. They sent it anyway with a bill for $59.00. He did not want the card as he had told them and proceeded to cut the card in two and sent it back to the company. The next month he received a bill for $59.97 the .97 being interest. I proceeded to step in and help. I called Capitol One and said I was his daughter and to please stop sending bills to him on a credit he already told them he didn't want to begin with. They needed to hear from him to " cancel the account " which he did and which they say they did. What bothers me is how they are forcing credit cards on people who don't want them to begin with then sending bills with accumulating interest on a card that's never been used or activated. I believe they are scamming people for the $59.00 hoping to at least get that amount from them and preying on senior citizens. Perhaps too many people have ripped them off in the past and they are trying to get some money back by strongarming some unsuspecting seniors. I could see them only charging their yearly fee if the card has been used but why would someone pay a fee on a card that' never been used and never will be? Thanks

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Clark
, US
Jan 03, 2009 7:23 am EST

Credit Card activity ceased in September 2017. Made last payment in October 2017 along with request to close account.
Was told that the account had to remain open for 30 days without any activity and then they would close.

Called back in November 2017 requesting to close. They said that a charge appeared on my statement. I forgot that I had an old web host that was still charging. I changed the card associated with the Capital One credit card and waited another 30 days. In fact I didn't call them back until March of 2017.

I called and verified that no other activity happened on the card and again requested that they close the account. They said it was now closed and that I wouldn't receive any more statements.

I have received statements every month since. Every other month I call Capital One to ask why am I receiving statements still if the account is closed. I am told that I shouldn't be receiving anything since the account is closed. However, every month I receive a statement along with a blank check to write a withdrawal from the account, which is a scary thought.

Anyway, I'm still working on getting Capital One to close (for real) the account. So to everyone, enjoy 'what's in your wallet' until you try and close the account.

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Moe
South Dartmouth, US
Mar 27, 2009 9:08 am EDT

I received the notice from Capital One about the interest rate hike. I called the phone number on the notice and was informed that I would have to cancel my account if I did not accept the terms of their ridiculous interest rate increase. I cancelled the account, and was told that I could not use it after May 1st.

I then received a notice 2 weeks later from Captial One saying they were "immediately revoking" my charging privledges because they had learned of my plans to file BANKRUPTCY?! Are you kidding me? I have no intention of doing that, and my financial situation has NEVER been better. I own a house, I have a job, I am doing quite well actually. I called Capital One to find out exactly where they get off making this sort of stuff up, and was rudely told by someone in India that I had to deal with their "bankrupcty" department. I told him that was the whole point, I don't need to speak with anyone in that department, because I am NOT FILING for that. He HUNG UP ON ME. Nice...

So, if I cancel my account voluntarily, it doesn't look so bad on my credit report. If THEY cancel it with their FALSE accusations and baseless reasons? My credit score goes in the toilet. This is CLEARLY their way of revenge for cancelling my account with them. BEWARE OF CAPITAL ONE

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Mabo
Calgary, CA
Sep 02, 2009 5:56 pm EDT

Well, I cancelled my Capital One secured card account in frustration because after ten weeks from being "instantly" approved I still had not received my card. I had plenty of time to shop around and found that most banks will give you a secured card with no annual fee (compare to the $59 annual fee Capital One charges). Also, Capital One does not pay interest on your security deposit, whereas banks will. Most banks will automatically give your security deposit back when you qualify, C1 won't. After wasting ten weeks waiting for C1 to get me a card (everything goes through snail mail, it took a month just for them to send me a letter saying how to send my deposit, it took 2 weeks for my money order to clear...), I cancelled my account before I even got or activated my card because I read so many horror stories on the internet about people not being able to close their accounts etc, and they said it will take two months before they will even send me my deposit back. I said I wasn't surprised. I would recommend not going through Capital One for a secured credit card; go through one of your local banks!

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Kventin
, US
Feb 11, 2009 9:30 am EST

I had good credit and gained the payment protection plan in 2017. I lost my job in 2017 and decided to go to school, so I worked part time for the next year. Upon getting back out into the job market in the bad economy, I was struggling to pay my bills while becoming self-employed.

Since I was almost 2 months behind on my payment to Capital One and they were calling my phone daily, I got my act together to call them and finally admit, I needed to activate this payment protection plan. While questioning my 'most recent' job history, I honestly admitted I had been only working part time. Without further consideration, I was told bluntly, the plan is not covered for part time employment! I was in shock.

The paperwork they sent me in 2017 had all of the particulars and I should have been familiar with the restrictions, I was told! So, for every month I had the payment protection for 4 years averaging maybe $15 to $36 a month I paid into it is now all for nothing. My back up plan in case of catastrophe is a joke! However, they explained, it is still good coverage for disability (major) or death 'god forbid' (surely accidental only)! But I need this coverage now. What about a credit, I asked. We are only authorized to credit you $30 at this office, otherwise, please write to our corporate offices! Ha! What a scam! Even if I did read the paperwork in 2017 I forgot it. Even my regular insurance coverage sends me paperwork every 6 months to a year so I can review it!

As noted by the pompous representative on how I was given the paperwork when I signed up 4 years ago and should be familiar as my responsibility 'just as you do with your insurance'!

So, I called back to talk to someone about the hardship program they offer, whatever that is. Meanwhile, the new representative, wants to take a payment over the phone. I explained my situation and that I was denied using the protection program because I was not employed full time prior to activation and HE was surprised. He sells this 'great protection plan' in these hard times. I bet he doesn't know the fine print and if he did he probably wouldn't own the plan himself. So, they have easily kept $2, 000 of my hard earned and dutifully paid payment protection money and I will be reported to the credit bureau!

I will never fall for this again. I could've saved that money and paid them off, but I thought I had my ducks in a row in case 'god forbid'! I am without a job and need MY MONEY to assist me in hardship. boy I am hot. What a SCAM! I can't believe this (well, really I can - corporate BS)!

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sarah
Sioux Falls, US
Feb 13, 2009 10:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ok pease be perpard to understand and comprehend this pargrph bc it is very confusing but its the best way I could put it!

Ok I made purchases on dec 20 but my statemnt didnt prnt until the 2nd of jan, so when my statment in jan printed on 2nd those charges from dec wasnt posted til mid jan! So when I used my cc in jan bf those purchases posted it gave me avab crdt to use, so I used it thinking they already posted but bc the purchase didnt post and it said I had avab crdt I used the cc and then the purchases frm dec postd aftr that. I made purchases in jan which put me ocl on feb 2nd bc they gave me invalid avab credit when I didnt have avab credt but said I did which I really didnt and it took them almost a month to post dec purchase I calld n tt a sup and they finally agrd waving fee aftr first they told me thy wouldnt!

If this ever happns to u make sure when talking to sup to be very understanding and act like you know what your talking about and demand this to b fixed! Alway ask fee to be waved bc if you tell them at first they wont! They wll think your rude and wont wave fee if you tell them to! (Of course tell them to if aftr in to the call for 45 mins and refuse) I work n collections and know how most of this stuff works and its just about the same with every other company! They will try to recomend stuff to u abut how to take care of you bt keep reasurng thm no you want to handle now not ater! Thanks

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Kathy Dianne
Roanoke, US
Dec 21, 2013 2:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am being harassed by Capital One. They call me every half hour regarding bills my daughter has allegedly incurred. They have her number but continue to harass me. What can I do?

Valerie
Valerie
, US
Nov 11, 2008 6:01 am EST

A note for all taxpayers who have been victim to Capital One abuse in lending, we're giving them 3.5 billion in funds they DO NOT even need, to aid their shareholders finacial security. Tell your representative do NOT give Captal One unneeded cash from taxpayer funds. They do not give such breaks to their customers even in crisis, and it will not likely help any of their customers in any way.

Valerie
Valerie
, US
Oct 31, 2008 10:53 am EDT

I had four credit cards, all with a limit of $1, 000 or less. I paid off all of my cards and notified the company, then moved out of state. I had a forwarding order with the postal service. I recently moved back and found bills for an annual membership fee and late charges that totaled over $500. I called the company and they said they had no record of me closing my accounts. They hit me four times for annual membership fees, plus late charges. There had been no activity on the accounts since I closed them.

I mailed written correspondence. I called their customer service three times. I was hung up on by one representative. Finally, I asked to speak to a supervisor. They agreed to make all the accounts $0. If I hadn't been so persistent and demanded they remove the charges, I would have had to pay the fees and had late charges reported on my credit report.

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CapitalHillCommuter
Washington, US
Jul 06, 2011 2:16 am EDT

Whoa, package? WTF does that matter? You defaulted.

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justmyself01
Anytown, US
Jul 04, 2011 10:57 pm EDT

"I swear this guy was wearing shorts, that were tight cotton, and his package could be seen clearly, he had on black dress socks, a jacket, and tennis shoes, and his hair was sticking up all over. " ROTFLMAO @ this comment, hilarious!
Capital One is a rip off anyways...you defaulted...wow must have been a long time because you had to pay that much? That's crazy. Hey ppl run into hard times, it happens to a LOT of ppl...

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CapitalHillCommuter
Washington, US
Jul 04, 2011 2:37 am EDT

I stopped reading after you wrote " I defaulted"