My last bill said my credit line had been increased due to good payment history. Yet at the same time there was a note also included in the billing that said my interest rate would increase from 18.9 percent to 23.9 percent. I telephoned Credit One Bank to ask why, if my payment history was so good was my interest rate being increased. I was told the increase was due to "bank needs" and had nothing to do with me. I said I objected to the rate increase and wanted to speak with someone that had the authority to lower the rate back to the original amount, I was told someone would call me back. I was never called back.
I think it is Credit One Bank's goal to sick its credit card holder's with debt they can never get out of, regardless of how hard they try. Raising interest rates on a good paying customer is unconscionable and wrong. I plan to cancel this card as soon as I get the balance paid off.
I totally agree. Credit one is the worst credit card we have. First I would like to say that they are very deceptive. The likeness of their logo to Capital One's is so close that I thought I had applied for a Capital One card. My second gipe is bill payment. I have become very accustomed to paying my bills online. It saves paper, and money (with the rising costs of postage). And you don't have to worry about payment being received after the due date. Well, I paid our first statement online. The second statement we received had a charge of $10 on it for paying online with a debit card. I have never been charged for paying a bill online!!! This is just crazy!!! They charge $15 to pay by phone. Every time we turn around we are being screwed by this card company.
As far as cancelling the card...on the back of the monthly statement it says: To cancel card you must give written notice to the address for inquires shown on the first page of your statement.
Send inquiries to: Credit One Bank
P.O. Box 98873
Las Vegas, NV 89193
Date
117 days ago by 
