Complaint Rating:

Company information:
Clearwire
Washington
United States
www.clearwire.com

I had clearwire for a year. The service was spotty. Sometimes you get great speeds, other times you can't get the internet for no obvious reason. The setup, like their commercials say, it is very easy to setup. Getting rid of this damn thing is another matter altogether. I moved into another house which already had internet so I called to cancel my contract. I had to spend 20 minutes on the phone with an incredibly rude and inept phone person before I could even begin the cancellation process.

My phone service person told me they would send me an email so that I can mail back the Clearwire box. So I checked my email and check it again and again. Checked the junk too. The email didn't end up in there. My email never came so another week goes by and they charge me for another month. I call up again and again someone tries to put me through the 20 minute script they have. This time I was fortunate enough to receive an email and sent in their damn box.

I haven't paid my last bill because I am so sick of this company but after only 10 days late they have an auto dialer calling me today (saturday) a total of 10 times from 9am to 12pm. 10 times? I am 10 days late for Christ sakes.

I will scream far and wide to deter anyone I come across from ever purchasing from Clearwire. It is like indentured servitude.