Canadian Tire
reviews and complaints

As I was trying to use my business swipe Visa card for a purchase, I was asked to show government-issued photo ID. I said no, that the ID (which contains sensitive personal information) was not required for the transaction. The manager was called over, and explained that it was store policy to ask for and require ID. I explained that it was my policy to not show ID unless required by law, and that his agreement with Visa was to accept the card without ID. He refused me service and proceeded to call the police. I told both the manager and police officer what a dumb policy it is, but I agreed to leave peacefully.

But I am still quite angry at being treated like some sort of a criminal. I've shopped at other Canadian Tire stores using the same card without a problem. I do not welcome misguided and unnecessary "fraud prevention" measures which disrespect my right to privacy and make normal benefit-of-the-doubt or innocent-until-proven-guilty type of interactions impossible. If the card is lost I have the number to call to cancel it, and insurance to cover any fraudulent purchases.

Think 100 times before you purchase- Magellen 5255T

If you want to make yourself Panic, Trouble, Miserable, or want to Kill yourself buy this product. If you buy this its make your life miserable. As this product starts very slowly taking the time to start minimum 10-15 minutes, not give you proper direction, maybe you will discover yourself another place 30 km from your destination, because of wrong direction. Not entirely that some major road it will not show like “EGLINTON AVENUE WEST”. I purchased this from Canadian tire within one month they replace this. Now it is not working. Today I went to Canadian Tire customer service they told me that they have nothing to do. For this stupid GPS. I bear an urgent meeting today and suppose to buy another GPS which is really expensive for me.

On saturday oct. 18th I was traveling from sault ste. marie, ont. to guelph ont. when I ran into car trouble and required a tow to a garage. as it was a weekend I was advised by caa to go to canadian tire. I got a tow to the canadian tire in sudbury on regent street. initially, I was told they were too busy to see me, however after a bit of pleading, one of the associates took a look under my hood and determined it was just the alternator belt that needed tightening, so he told the tow truck driver to lower my vehicle and I would be on my way in less than an hour... so far so good. after further inspection it was determined that it was actually the alternator tensioner bolt that had sheered off and would require a part and more time. I was stuck in sudbury - they were hoping that they could get the part on monday and that my car was on the top of the list of cars to work on that day. unfortunately, monday rolled around and the part had to be ordered and would be recieved on tuesday. I could not wait and book more time off of work, so I rented a car and drove back to guelph. on tuesday I called in the morning and was told the part was not there yet and was told that the mechanic there needed to try to get part of the bolt out of my alternator and I may require a new alternator as well as a mounting bracket. we spoke later in the afternoon when chris had told me that the mechanic got the bolt out of the alternator and that the part was in and I didn't need a new bracket. I asked at this point if they were certain that they could do this job as I was 5 hours away and needed to get my car back by the weekend - I would tow the car somewhere else and have them do the job. "oh no no... we are golden... we are working on this as we speak no worries"... so, I don't call the next day thinking it would have been done by now. on thursday afternoon I get a call saying I do need to buy a mounting bracket and that they snapped the new bolt that I purchased trying to thread it into the existing bracket... and well... now we need to order these parts again and they won't get there till friday. at this point I lodge a complaint with canadian tire head office (I have yet to hear anything from them). I also now ask my husband to deal with these people as I am livid. if they were doing the work they said they were doing on tuesday - then that should have been known on tuesday and dealt with by now! so, now how can I possibly trust the amount of labour they charged me when they clearly weren't doing the work on tuesday... or wednesday... my husband calls friday morning to re-iterate that we will be there saturday to drop off the rental car and we need this work done. they say they are only then sourcing the part and may need to order. except on thursday I was told they were ordering the part then. once again - another lie. anyhow... my husband phoned back in the afternoon and was told the part was there and they were working on it at that point. friday at 4:22 I got a message saying my car was "good to go". trusting this was true I drove once again to sudbury (5hours) to pick up my car. when I arrive - I pay my 500$ repair bill and leave. my husband gets in the car and starts it - it is very rough and the following was happening: tachometer does not work; engine light on; key light flashing; temperature gauge does not work; the car sputters and belches through all gears. we head into the garage and tell the weekend guy our situation. dave was as helpful as he could possibly be with the incompetent staff that surrounds him. I actually felt bad for this guy - left holding the bag of all this incompetent work... I asked "did no one take that car for a drive around the block before calling me and telling me to drive 5 hours to pick up a car I cannot drive!?". I am certain he had no idea how poorly this was all handled. at this point dave comes out to the parking lot with a diagnostic machine which isn't picking anything up, so he goes to get a second one and the same thing happens. he opens the hood and looks around for a bit. one of the counterpersons comes out to the parking lot to speak with dave and he her to tell one of the staff to take the car into the shop, that he isn't even going to make a work order for it because he is so pissed off. he states he is tired of fixing everyone's mistakes - and I am sure he is. he takes the car back into the shop and tries to figure out what the problem is, but in the end his best guess was the catalytic converter and - oh guess what? they will have to order it in and maybe fix it tomorrow. obviously at this point I don't want them touching my car so I ask if canadian tire will do anything to help me out of this mess they have put me in - like a tow or anything and I am told it is not likely. my husband and I get in this car and chug all the way back to guelph in a very dangerous ride home. I have no words for how terribly this was dealt with from beginning to end. that is all.

Hi their,
when I had my visit today at this gas station I went in to use the bathroom and noticed that what I believe to be the manger was bringing in product from the dollar store from his car. He had bags of pepsi and coke products (along with other products) that were taken to the back room as well as being put onto the shelf's for resale. Do they not have to order products from a whole seller that is approved by Canadian tire ?

I purchased a Cuisinart Tabletop BBQ from Canadian Tire. After unpacking and assembling the BBQ I noticed that the 'lid' did not fit correctly. You needed to 'force' the lid over to the right to close the BBQ. Fine when cold but a tad dangerous when hot.
A large red notice in the BBQ box advised me not to return the BBQ to the store but contact Cuisinart's customer care line. This I immediately did and engaged in emails with their President - R. MacLean (Charbuster Inc)
He asked for photos which immediately sent. After some time I emailed Mr MacLean and this is the answer which I received;
"I have looked at this and not sure how to solve this issue?
If it could be the bottom base or the lid that is misaligned?. I have not seen this problem very often"?
No offer to repair the BBQ. No offer to replace the BBQ. Just trying to ignore the issue. Overall very poor service. I would not recommend this company nor product.

I took my 2002 gmc 2500 had with a diesel in for a wheel alignment on June 16th because I installed a upper ball joint on the drivers side and the truck was pulling a little to the left, I get the truck back finish my running around in town and hit the hwy home realizing the truck was the same as it was when I took it in.. Exact same. They didn't do a damn thing to it but probably just look at it and seen it had a cracked cv boot cause that's all they pointed out. And had written a 4 wheel alignment... There is no such thing on these trucks.. So today I take it to ok tire as I did previously and they will do it. Then when it is corrected I plan on going to that Canadian tire and letting them have 140.00 worth of verbal vomit cause I'm sure they won't refund me my money.. What a hoax.. The worst of it was it was in my wife's name... So is this what they do to women.. Considering I am driving half way across canada this weekend I would like to just punch that wanna be mechanic out and take the assault charge.. First thing he says to me was " how big of a lift kit is in it". It's bone stock.. I don't like to be ripped off just as the next person, and these ###s won't get away with it.. Idiots and ps they are not listed with the bbb which leaves me to believe they don't give a rats abs anyways..

I took my Audi into Canadian Tire in April and had a stabilizer bar on the rear replaced at a cost of $600. Last week, the bar broke again stranding my wife on the road. We towed the car to the nearest garage and were told the part that Canadian Tire had installed earlier broke again. I was told I needed to have the car towed to Canadian Tire so they could confirm it was indeed the same part. It was and they replaced and repaired the part no charge. However, the $160 tow job is at my expense - Canadian Tire said I'd need to fight the issue with Audi and not them. Go figure! I dealt with Canadian Tire and not Audi. It doesn't make sense does it?

Rob

Lethbridge Canadian Tire North (worst) and South locations have now housing non-talented b****y staff.

North you got a middle aged b**** at the customer service that would not go out of her way to show where a certain product that was being held for us was located. She 'told' us where to go check, I guess she did not work there! F M

Then just not too long ago a bunch of lazy ### kids 4 to be exact were hovering over the paint department did not give a crap that we needed to find a sale item for gardening, one punk said that we have to go to customer service, so we did, they ended up calling up one of the four punks, I said, "didn't I just ask you guys for help" and the dumb ### just said 'yeah' but the other staff just looked away. So, while waiting for the help, the two girls that work behind the customer service counter were talking out loud for attention on how they were going to party and get drunk and started talking unprofessionally in a public place that made them sound dirty. I had to go outside and help the little brat that did not know where the 'dirt' was either, by the time I got to him I showed him that it was under this cover, so instead of helping us carry the product (oh no this generation does not want or know good job etiquette) we did, the f'er did not say have a nice day or thank you nothing...another BS punk out for a cheque to do as little as possible...nice staff training Canadian Tire, thank God there is a Home Depot and soon to be Lowe's, Rona is okay but Home Depot has everyone beat for kindness and help! Yes, I am a true shopper, but being treated with respect and as a customer is and should be important, not to kiss ### but the way business should be, but sometimes there are arrogant people too at Home Depot but mostly the experience is 8/10.

I went to Canadian Tire, mavis rd Mississauga on December 28th, 2013 to get rust proofing done on my car. I have Nissan Altima 2005. I chose a complete corrosion package that had an 18 month warranty. I had them do this. In March I saw corrosion dots on my car. I went back to them and the store staff was very rude and said the service manager is not in and they cant make decision. When I called the service manager whose name is Tony he told me that it was the corrosion company's responsibilty. Then he called me again and said that the corrosion company's warranty did not cover me since they only cover cars from 2011 forward. No one had told me that when I was getting the treatment done. Tony also kept on telling me that since I am not the original owner of the car (as if it was a crime) how do I know if the car wasn't already rusted. They should have told me before doing the rust proofing if it was or not. They always seem to cheat you out your money by telling you that there is so much more wrong with your car when you go to get something as simple as an oil change done.
I have called and left three messages for the store manager Andre Graham and he has not bothered to return a single call.
I believe to Canadian Tire to be the biggest cheats and would advice people never to go there.

I dropped my truck off at the Beacon Hill Canadian tire to simply have my brakes replace, which is a simple task. I later found out from my mother that my aunts friend had got his brakes replace by Canadian Tire and they had failed, causing him to lose a leg and arm. I unfortunately had already had the work done, but Canadian tire then informed me I need to have an extra THOUSAND dollars of work done, which they later admitted was just a suggestion and not a requirement. So they do my brake and the second I get it back my check engine light is on. This truck is a 2008 and it has not had a single problem, the check engine light has never been on, and the second they are done it is on. They of course claim "It was on when we got it" because why would they take responsibility for their mistakes. I have allegedly had more problems with my truck in 1 week of dealing with my tires, than I have had in the previous 6 years. They have provided me with horrible customer service, and no apologies. I will never be dealing with this company again and I hope others have had better experiences than I.

I took my 2007 chevy uplander in for a basic oil change and had told the front desk there was a bit of a leak and that my mechanic told me to put lucas stop oil in to help the problem until i was able to get it fixed. 15 minutes after my vehicle had been in we get told that the issue is the gasket by the oil filter and that they can have a part sent there within 10 minutes to fix the issue and the cost of the price was $24.99. We said go ahead with it because it was cheaper than what we had been told. We sat with our three boys age three and under for two hours waiting for our vehicle to be done. After two hours i was starting to get angry and went to ask what was going on. The front desk worker than told me the piece they had ordered did not fit so they took it out, took apart the housing to clean it and it would be about another 15 minutes before the vehicle was done. 20 minutes later they tell us it is done and we are able to pay. We took our boys out to our van got loaded in and drove not even a full 150 yards when our engine light came on, the van was over heating, the heat was full blast but was blowing freezing cold air and the dash said engine powering down. We got stranded in Lindsay for three hours in the freezing cold with our children because of this. My mechanic came to see what was wrong and told us they messed up on the fluids and we could potentially need a new motor. My mechanic than asked if our recipt showed that the mechanic had taken apart the housing to clean it and that they had ordered a part to try to fix the leak, which the recipt shows neither of those on there. All it shows is that they noticed a leak and thats it!
We can not afford to be paying for their mistakes and these mistakes should not of happened. Our vehicle went in with 0 problems and came out and is undriveable!
We have children to provide for, we do not have the funds to be buying a new vehicle or fixing what Canadian Tire screwed up!
I will NEVER EVER go to Canadian Tire again for any of my vehicle issues and i am telling everyone exactly what happened so NO one will go also!
I think something should be serioulsy done about this and i should also get my money back!

It's unbelievable that they have two managers here who would harrass people. cheyenne dean and britney dean from the langley, burnaby stores of canadian tire, came into work to bully and verbally abuse a former worker there. obviously you can't call someone a b***h, c**t and a з***y and think that you are 'right' in any way.

they still haven't fired these managers. there is a huge issue with them because they tend to write letters and bully workers, making them feel discriminated against. when will they get fired and isn't there a way to criminally put them in jail for yelling slurs and threats at past associates?

Hi,
I had an Oil Change done on my 2007 Mazda 3 at CT on Friday 31st January, 2014. Today Sunday 2nd February, 2014, i drove to Port Hope and back home. There was a burning smell in the car so i popped the hood and pulled out the dipstick, there was no oil on the dipstick. I called the CT Store and they told me to come in to talk to them tomorrow morning.
I hope there is no engine damage to my car.
Is there anything i can do?.
Thx
LS

My husband contacted canadian tire before going to their auto service @ horton/wellington.. re: thermostat changed on our truck... lady on the phone at service counter said they have the parts in-stock ready to go.. and made appt. for 1:30pm and supposed to be $90+ tax etc... well... they started out saying the parts weren't there and had to come from dorchester... then they came out with part after part from our truck saying this that and the other re: heating was kappoey.. so my husband said ok do what needs to be fixed for the heating controls and blower.. after all that, it came to around $500! omg! then my husband went to leave and as he was driving, the truck was not driving properly at all and we just had our truck serviced 3 weeks ago and e-tested it passed with flying colours.. now that they messed around the truck wasn't the same.. so he turned around and went back to the can. tire auto dept. and it seems they have no idea what they are doing and this is just ridiculous and what are we supposed to do.. what can we do about these crooked mechanics! unbelievable... like electricians have to have their work inspected.. plumbers.. etc.. they really should (government.. whomever) try and make laws or regulations so the consumers don't have to take it up the rear and nothing we can do about it! any suggestions on what/how to deal with this matter would be greatly appreciated!

My Toyota Camry 99 got overheated like suddenly which make me tow the car to Canadian Tire, 2510 Hyde Park Gate, Oakville, ON. I explain not to fix the car until you give me the full estimate because I have limited budget, the car doesn't worth more than $1500 and I don't want to spend more than $500 on it. They told that I need to pay $48.50 for Cooling & Heating Inspection then they will be able to tell me the exact estimate. I agreed & I explain that it gets overheat in two minuets and I am pretty sure something wrong on thermostat or water pump. Because when I tried to turn the heater on inside is flowing cool & it is not getting hot also radiator was not that hot. Also the radiator fan was working properly; there was no sign of the leaking water. The time was 12:15 Aug 20 2013.

At 2:10 pm I received a call from Canadian Tire was a lady; she told me that I am lucky which the problem is just thermostat. But she recommended me to change the relay on high speed for radiator fan. However she said that is optional but better to do it. I told them are you sure that going to be the problem? Since I am limited on my budget, she said I would give you $30 off cause I had membership cart and confirm the issue is the thermostat. The total of $428+Tax was supposed to be charged to fix the problem and she said they call me as soon as the car is ready to pick up.

Finally she called me at 6:10 saying that sorry we just realize your water pump is gone and there was a mistake on the diagnosed. Now I have to pay $1300 to fix this problem!
I am pretty sure my thermostat was okay and no one is going to change the high speed relay since there is no circulation of water (that is funny)
I said okay but I need to talk to the manager regarding the miss diagnose and I would just pay $48.50 because the diagnosis was not completed and please remove the parts which you installed and put mine back to the place. Even Mike who was their mechanic (at the first) was admit that he made a mistake, anyway the ask me to come tomorrow and see Tony who is the general manager. It tokes whole my day to deal with the issue finally take the bus to go home!

On 2013-08-21 I was there at 9 am, was not easy to take the bus from my place to get there, however they said Tony didn't show up yet, I wait until 2 pm which I realized he is not coming so they asked me to come tomorrow anyway...very tired and so disappointed no choice but go bake to home and wait for another day. I waste my whole two days no car no answer and poor customer service

Finally today 2013-08-22 I was there at 9 am, but telling me Tony is sick is not coming today come back tomorrow, that was unacceptable, they were trying to making fun of me they don't care of the customer they treat me like thief, just playing with me. I said no I need to talk to someone responsible; they changed their word saying that we need to have to change the relay to realize the water pump problem; even other mechanic on the place told me you are right but you can not do anything.
However I said I want to stay here with my car until Mr. Tony shows up it is already three days I waste my time and my car has the same issue as first day and you guys ask me $480 to pay for your mistake.
They send a big guy with the tattoo was rude treat me that I need to leave the place right away which I said I spend 3 days and I have right to see Tony regarding the issue. So they called the police to kick me out. The two police were nice and polite no complain at all however i am going to take the issue to the court. It is not the money issue which is poor knowledge and they don't have enough skills as a mechanic.

Took my car for the e test with the check engine ON to Canadian tire, they connect it to the reader and it did not pass due to "cooling system performance". They want 123.40 dollars for a "drive clean emissions test diagnostic " which is only done by pushing the bottom of errace code on the reader and take probably 5 minutes of their bussi time to see IF IT COMES BACK ON. So if you want to trow 162.95 (39.55 of their time plugin your car to the reader and123.40 on punching a bottom that errace the error code ) take your car to Canadian tire brantford or probabli any Canadian tire ..by the way the car had nothing just an error from God knows what!
Due diligence is going to cost you.!