Complaint Rating:

Company information:
Canadian Tire
Centrepoint Mall
North York (Toronto), Ontario
Canada

I went in to the Auto center on Saturday afternoon to get a seasonal tire change over and oil change. It was completed after about 2.5 hours on this busy Saturday. As per the sign I let them know what aisle in the parking lot me minivan was in. When I received my keys they had no idea where it was parked. The mall was busy but they could have at least let me know my vehicle was in the Loblaws grocery parking lot. It was dark when I picked up the minivan and I did not not note any problems. The next day during the day I noted a great deal of black grease all over the floor mat, steering wheel and dash board. I took the vehicle in on Monday and the dealer got the same mechanic who serviced the car to clean the vehicle. After I got back to my place I noted two locking nuts missing on the passenger side of the vehicle and subsequently returned to the dealer. After no apology by either the duty service manager or manager and another 2 hour wait I received 4 new locking nuts. In fairness the mechanic who placed the 4 new locking nuts did apologize (even though he had no fault at all). The initial mechanic apologized for his inexperience. My issue is with managers who do not apologize or take responsibility or supervision or new employees. No phone call after the fact, no offer of compensation or good will for my many years as a good customer.