Complaint Rating:

Company information:
Canadian Tire
Alliston, Ontario
Canada
www.canadiantire.ca

Just had an argument with the supervisor at my local crappy tire (Alliston, ON). I returned the paddling pool I'd bought for my 1 year old son for the second time due to it being faulty. In the middle of sorting out my refund, the assistant asked if I had my 30c canadian tire money. No, I said - what do I need that for when returning a faulty item? She said in that case, she'd have to knock 30 cents off my refund! I asked if she was joking and a supervisor was sent for.

Apparently, even though they give you the canadian tire money without you asking for it, they expect it back when you return an item, no matter why! I argued that as it was a free item they were giving you, they shouldn't expect it back. She said it was just the same as real money. What if it were lollipops they were giving away? I said. Would they expect them back, as the principle's the same? Apparently not. I left 20 cents out of pocket and an EX-CT customer...