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So, you might think as I have thought that having a tracking number for a parcel would help you. Check out the screen shot attached. This parcel has now been to Richmond B.C. eight times. It is suppose to be going to London, Ontario. What does Canada Post say? I have a 50 / 50 chance of ever getting the parcel back. I can just watch forever the parcel going back and forth between Ontario and B.C. Why is this happening? The postal code was miss read by someone and entered in a V instead of a N. You would think that Canada Post would be able to recognize that a package had been acrooss the country eight times and you think that if they had a track number that could actually find a package.
The complaint has been investigated and resolved to the customer’s satisfaction.
Canada post is a weird service. i thought developed countries might have fast delivery of parcels and their new tracking system is out of mind. Delivery time for international parcel is max 10 days business day. my parcel has passed 11 business days and tracking status says only item has has left canada =(
I agree that Canada Post needs to improve on their tracking system. I order international items often and can never count on getting the item quickly and that's why I don't bother with the express international anymore...total waste of money. On a few occasions, the items made it to customs in Vancouver within 5 days only to receive the items at best 16 days later. What's going on there? Even if it takes a couple of days at customs, that doesn't excuse a 2 week delay thereafter. Then the workers have the nerve to go on strike for more pay! You have a better chance of receiving your mail quicker in a third world country.
The problem is administration, not the people who deliver. International items are purposely not tracked in Canada: no honour system of tracking except when Canada Post gets paid directly.
canada postal tracking what a joke you can track your parcel as far as the counter you hand it over at.
they would get lost in bed, they lost a parcel of mine i rang up 40 minets later still on hold what a joke canada post wake up and smell the rose, s you are way behind every one ellse in the postal service.
They should be able to find and stop this and fix it...but no one cares at Canada Post obviously. This is what gets me is the total apathy. Then they turn around and some how find a way to excuse the problem or put it onto the customer instead of apologizing and fixing it. I noticed that they don't fill out the slips properly basically down to laziness. I'm surprised people get any mail at all with the amount of sloppiness that goes on there.
I also paid for express post international (3-5 days).. what a load of crap! It has been in Ricmond B.C since the 1st of April and has been processed 3 times.. today is the 9th and guess what.. being processed in richmond still. even with the Easter Holiday that was the 2nd ~5th. This package has been there for 4 days.. sitting.. so total day to this date is...14 days for the cost of a(3-5 day) express cost.. CANADA POST SUCKS! Terrible service.. I will never use them again enless its to send THEM a payment Via EXPRESS POST!
CANADA POST TRACKING IS TERRIBLE. I paid for Express Post INternational (3-5 business days). USPS passed on in 1 day, sat at customs for 1.5 days, now ‘in processing’ with canada post for 4! There have been no updates, etc. You would think if they are working with another carrier, and acting as their customer, that they would try to do a better job. I tried calling customer service, was on hold for about 45 mins, for the lady to pass the buck onto USPS. She didn’t and tried to avoid the fact that Canada Post tracking has not scanned since the 15th where it was, if in fact it had even left Vancouver, and today is the 19th. What a joke. Canada Post really needs to improve their service!
I sent a package to Australia in June and it is now September and it still has not arrived. When I use my tracking nbr. all it says is "International Item has left Canada"! Not only do I have a tracking number - now I have a tracing number and neither one seems to be doing any good. It would not be so bad if they didn't charge and arm and a leg for the crappy service! They told me it would take 4-6 weeks to get there - well it took over a week to get it from Halifax to Vancouver! I am just so fed up with Canada Post - I will use a courier service from now on!