Camping World
reviews and complaints

I bought an rv approximately a year ago (ace) we have had nothing but issues since the day it was bought! we spent over 70k on our first rv. I have exhausted all channels from their in store managers to the complaint dept. not to mention the regional will not even return my calls! this coach has had issues from the day we bought it (squeak from under the dash so loud you cant hear the radio, shimmy in the front end, we are on the 4th radio, stair has broke twice, leak from the roof vents and the list goes on!) all they want us to do is "bring it in" so I can spend another several hundred dollars and leave it for no less than 3 weeks for them to give me some bs about why the extended warranty isnt going to cover their outrages pricing and then when we drive it away its not fixed! it got to the point were it was in there so called service dept more than it was in my driveway! my family and I have asked them to trade us out of this one into a different model and they refused! do not buy anything from this company once they have your money they could care less about you

Had appointment on a Thursday to have roof of my RV inspected since two leaks were detected by me. Brought RV in the day before, service rep "Tom" wrote up work order, promised he would move RV into the secure area of the property. Never heard from them on Thursday, called at 4 p.m., service rep said they couldn't get to it until Friday. He didn't have courtesy to call and let us know status.
Called back Friday at 1 p.m.. Service rep said machine used to check for leaks was broke, but they fixed it, however, man who operates it had to leave because his sister was assaulted. Told "Tom" to cancel work order, I would come to p/u RV. I went in-person to talk to service dept manager. Noticed RV was still parked in unsecured area, never put where "Tom" said he would put it. He lied.
Spoke to "Paul" the service manager, who apologized for bad service and offered to do the roof inspection for free. He called back and said roof needed a $8, 500 re-roofing. Told him no way, but asked if his techs can seal areas that look suspicious. He agreed to call me when finished. Had to call back at 4:30 p.m. to find out status. "Paul" had gone home without calling us. Store was closing in 15 minutes and I was 35 miles away. I will NEVER purchase anything at Camping World again.

I purchased a camper at camper world in center conway new hampshire. It’s been a night mere.
On july 15th we went to camper world to pick up the camper. We were told that they would go straight thru the camper and fix everything, clean everything, and made sure everything worked. We paid over 500.00 for that service when we got there the camper was not ready, they told us it take two hour for them to go over the camper showing us how to use it. The guy there had no idea how anything work, he would not let us ask question he said it would make him lose his train of though. There were a lot of switch we had no idea how to use, he did not no how to even work the tv. He spent 20 mins and then left cause he did not know the answer to our question the service tech help a little more but it was a bad experience. Thing did not work, and they never cleaned or went thru the camper. We got the camper home and we were packing to leave I went to make the bed and was horrified the top of the bed and the closet was soaked and molded, the camper was never gone thru, there was dishes in the stove and tin foil and thing still left in the cabinets. And the water damage was terrible
We removed the shelf to look behind the bed and closet it was wet and mildew and lot of mold I have a mold allergy and my mom has lung cancer. The gas was never filled the camper never cleaned and the list goes on not enough room in this email to list all the problems.. I called them and they pick up the camper, they fixed the leaks with a half as.. Job and never cleaned up the mold. When we got the camper back they stapled the shelf never even put the screw back in or filled the screw holes. So we could not get behind the bed or closet they never took care of the mold, never touch anything behind the bed area, never cleaned under the mattress still wet and molded.
The chalking on the out side is terrible they state they found over 20 leaks and fixed them. But I looks like crap like a five year old did the caulking. The slide they said had to be fixed so they fixed it and again half as.. Job, the never even finished putting all the parts on the slide and the slide stated to fall apart. The slide leaks over by the kitchen and they stated the pieces were bent and they straighten them which bent again when the slide was put back out the parts should have been replaced the slide looks like I has had damage that was never disclosed to us. The toilet doesn’t stop running when you flush. The gages for the tanks do not work right and the admitted that they did not cleaned or go thur the camper before we pick it up they said they went thur the wrong camper and never did anything to ours in error, so far I used the camper for seven night and the mold has not been good for my elderly mom with lung cancer or for me with lupus and mold allergies. We would have pick out a different camper if we knew about the mold, the mold could have serious health problems for both of us. And now the stress is making me sick I can not go on with these problems and would like a full refund for the camper. They have the camper and state we bought as is and we did not last time I called on the camper I got a attitude and I do not need to deal with that. Im asking that for the safely and health, both physical and mental that you refund our money

I would NEVER buy another RV from camping world..dropped 200K on our second RV on the 26th of August 2013...had in for for problems just two days later on our way from home to Missouri. We had only put 4 hours of drive time on the RV. (this included the 2 hours of drive time from the dealership to home on Monday)...they couldn't fix it in Knoxville and they identified an issue with the passenger side slide out. It was bent. Remember at this point we hadn't even had the slide outs out yet! So, went went on our trip listening tp the horrendous nosie the slide out made every mile. We returned it to the Asheville Camping world where we purchased it yesterday (as soon as we returned from our trip) for SIXTEEN items to be repaired and now got an email stating that the MAJOR problem...the bent slider...isn't a warranty issue. Stating we had to have caused it even though it was well documented by the Knoxville Camping world BEFORE we took it out on our trip. They claim we caught it on the passenger side chair which is what caused it to go out of alignment. Problem with that theory is that it wasn't caught on the passenger side chair until the last day of our trip and it was WELL documented by the Camping World in Knoxville their was an issue with the slider BEFORE our trip.

We left our new 32fi Travel Trailer for warranty and impact damage from a recent camping trip 2 months ago. To this date they still have not completed repairs. excuses are vendor lost order, someone out sick, parts allegedly came in and a part was missing . Now they have found additional hidden damage and the adjuster will not come out to view it. I spoke with the adjuster and they have not called him. I have called the corp. help line and received a call back. Lots of apologies but no action. I have since heard other horror stories from consumers who have had similar experiences. I will follow up when we get more information.

Today I visited Camping World (Wyoming, MI) a place I had heard about and seen ad's from.I found what I was looking for and looked at the price, two prices, Regular Price and Our Price|.

The Our price of the regulator valve was $10;.99 on the shelf but when I went to pay it rang up at $14".35 ! a 40% increase so I ask why and the clerk said I could join their club for $25 and I told him, "I drove 50 miles to see your store and you want to add 40% to the price or charge me $25 to join your club, what a scam"". He replied, "but you got a good deal and saved money", I responded, No last year I bought the same type valve at WalMart for $8.99 but I came here today to visit your store"'. I told him I would never be back, .What a scam

Purchased a used motorhome from a indivdual in April 2013. Before getting on the road I elected to have maintainence performed (oil change engine & generator), (radiator flushed and checked), (21 pt powertrain inspection), & (45 pt MH inspection). They found out I needed new belts, new slide topper, new slide seals & rams, new inverter, new exhaust fan in bath, new toilet, new brakes and refriderator and AC service. It took 35 days to complete all items and $6500.00. Before I could pick it up they called and said the slideroom would not come out. I told them it worked when I bought the unit and it worked when they installed new seals and rams.
I was debating having them upgrade the cabin with new carpet, sofa, chair, etc., but I am rethinking that now. Too bad most of the RV dealers were taken over by Camping World as it leaves rv'ers with fewer choices for repairs and service.

Horrible company. Myrtle beach dealership charged me $39.00 to check the air in 4 tires. I didn't have a flat or leak of any nature, I just wanted to ensure the tire pressure was at the correct level. They also charged me $39.00 to spay wd-40 into two locks as well as an additional charge for supplies. When I asked for the can of wd-40 (Since I was charged for it) the manager asked me if I was kidding. The manager then informed me if I refused to pay the bill in full he wouldn't release my rv to me. The corporate office stood behind the dealership. I will never again do business with this company (Or their subsidiary good sam).

Online order "receipt" showed items total, then discount, then shipping (0.00), then tax (0.00) and lastly the order total. As it turns out, they actually debit your account for the sales tax... Even though it states 0.00. They say they can"t keep up with tax rates. As it turns out, there is a disclaimer a couple paragraphs below your"receipt", that says not only can they add tax, but can change the prices too. Anyway., be aware that your online"receipt" is merely an estimate. I think they should call it what it is. Seems to be a deceptive means to appear more competitive to us while we are shopping.

An appointment is worthless, first come first served! After 3 trips to install and correct the sloppy work of the mechanics, I still have problems. First the mechanic had to tighten several bolts on my auto tow bar installation, before I even left the lot. 4 miles later, on the interstate, the brakes on my new car locked up from the improper installation of my new towing brake system. During a trial run of my new motor home with new car in tow, the towing braking system failed to work at all.This required two more trips to North Little Rock Arkansas camping world to fix. I ended up taking my new car to my auto dealer to repair damages done during the installation of the tow bar and braking system.My brand new motor home was given back to me with the leather seats covered in dirt and grime, a grommet missing from the brake pedal, ( they ran a wire through there ) and improper wiring to my tow vehicle, which rendered the new braking system useless. A total of over 29 hours in the waiting room, 900 miles of my time ( and gas ) driving back and forth and A frustration factor of 100. When I finally had enough and asked to speak with someone in management, I received more excuses and run around than a politician can give. All to no avail .
Think it over several times before having them do any work, you will be putting your LIFE and property in jeopardy.

On July 22, 2011, I picked up my motorhome after it was inspected at Camping World, Bath, NY. I noticed that someone at the facility had broken my right outside mirror and I immediately reported the damage. I was told that Camping World would order and install a new mirror. But all I have gotten is a run-around from Camping World during several follow-up calls to the firm. They are careless and untrustworthy.

Not a complaint but more of a warning, do not take your motorhome or camper for service to camping world. The service department has inconsistent charging, they do not have your camper ready when you need it and if you consider letting them add after market equipment be sure to do research and understand what is involve. Camping World does not have technicians, they are oil changers and tire pressure checkers at best. Please be cautious; I myself will never, ever let another Camping World technician touch my motor home again!

Today is the 22nd of October. We purchased a 2012 5th Wheel Dutchman Denali travel trailer. It's been the shop so many times we have just come to the point where since taking delivery in June, Camping World has had it exactly the same number of days as we have. I understand warranty issues. What I do not understand is the fact that I cannot get them to return my call. Their warranty manager, when you do reach him, says each and every time without fail..."I will check into your situation and call you back in 15-20 min" then weeks pass. You call him again and again, without fail says 15-20 min is the magic number for him to call you back. I have discussed this with his boss thinking things would improve. Nothing. I will also point out that the sale department sold me on their service department by telling me that Camping World has the ONLY service department that carries all parts for all units they sell and that they are in stock at all times. When speaking to the service department I was told that what sales said is not true and in fact, the service dept has very few parts in stock if any, they have to order by the job. So if service is something that is important to you, think about it carefully before purchasing from Camping World.

Went to the big rv show and sales at the dome arena in Rochester NY today. The advertisements on the radio said they will pay off any trade. After finding one that we would like to trade ours in for they would not pay ours off.

Bought a gazebo, followed the instructions for erecting and as we had the gazebo on our patio, we couldn't peg it down so we used the supplied guy ropes to secure it to trees and our house. It lasted 3 days and then with overnight rain, it crumpled. Camping World have told us that their tent and gazebo poles are not covered by a warranty. They also told us that we erected it incorrectly and that it is our fault the gazebo did not live up to expectation. No where do the instructions mention weighting the gazebo and the pictures on the website show no guy ropes or weights on the legs anyway. We have been offered NO OFFER OF REPAIR, REPLACEMENT or REFUND. Steer clear of this company and certainly of this product.

I contaced camping world and made arrangements to have the generator fixed, have a satelite receiver installed and a few other issues, before our 3 week vacation. We scheduled for the Motor Home to go in 4 days before our vacation started. We were told there should be no problem getting it taken care of, in fact they would have it done in two days. On the morning of the second day I received a call telling me the generator needed a starter, and they would call me right back with an estimate. Later that afternoon I received a call telling me it would probably be best if I took the Motorhome to the generator dealer and have them fix it. Because the generator dealer could not get to it for two weeks I called Camping World back and told them they would need to complete the repairs. They told me they couldn't do it until the next week. I finally insisted that awas not acceptable. I then got a call back saying they would install the starter the following day, (now the third day). They also then informed me that they could not program the Satelite receiver they had just installed, (and charged $119 just to plug it in).

Camping world said the unit would be done by the end of the day on the third day. We arrived to pick it up 20 minutes before closing and it was not done. They said it was taking longer and they still needed about 45 minutes and wanted to finish the next day. I refused because we were already late in leaving for our trip. They reluctantly agreed to keep working and finished up in about an hour.

Two of the additional items we asked them to do, were to fix the refrigerator, it was not cooling on gas, and to install a trailer brake controller. When we hooked up our trailer we discovered the brake controller was not working. On the second day of our trip the refrigerator was just barely cool. We stopped by on our way out of town and they fixed the brake controller. They told us they could look at the refrigerator for nearly 2 weeks and it didn't matter to them that they had just worked on it. Then they told us that if a RV refrigerator lights but doesn't cool enough the only option is to replace it. Earlier this same person told me the purpose of my inverter was to convert 110v A/C to 12v DC.

By the way after paying around $500 to have the generator fixed, it won't start again. I did call the customer service number for Camping World Headquarters. They told me someone would check into the situation and call me back. It has been more than a week and no call yet. I paid $1, 900 for the repairs, my refrigerator still doesn't work, the dash air isn't cooling again, I had to call the satelite dish manufacturer and spend about 15 minutes on the phone with them to program the dish (camping world refused to make that call), my generator won't start.

I WILL NEVER DARKEN THE DOOR OF A CAMPING WORLD LOCATION ANYWHERE.