Camping World
reviews and complaints

Bought a 2015 Thor Miramar 34.1 (36 ft) class a motor coach from Lakewood Camping world a year ago.
Absolutely no one would walk us thru the coach after we bought it to explain any features. Waited for hours and no help. Couldn't even get directions to get back on the highway to get home.
Left for our first trip within weeks and the levelers would not work. We were camping in west Virginia that night and slid out of bed.
The next day the fridge stopped working, awning lights quit and the steps wouldn't work.
Finally got to our destination in Oklahoma and had a local dealer (non camping world) fixed the issues.
Since then we have had chassis electrical issues (both chassis batteries had to be replaced because they wouldn't hold a charge). Awning only works when we climb on the roof and help it out. Doors on the interior have fallen off in our hands and doors come off tracks constantly. Tv antenna retractor also fell apart
Also, windshield wiper fluid motor has never worked.
We call and call Swedesboro Camping world since they are closest and tell them the issues and are promised a call back. Never get them. We call back several times and still no assistance.
Totally unsatisfactory way to deal with your customers. You had zero issues taking $30k down on this coach from us.
And now, I have a medical issue that keeps me from using my coach (severe Vertigo). We have contacted Camping world to sell or coach back and get the run around. Talked to salesmen "Eric" at least twice with promise to talk to sales manager, no call back. We call again and are now told they have enough consignments on their lot. Fine, check with other camping world locations to assist us. Is that a lot to ask? I even went online to your "we buy rv's" site and fill it out. No response.
I spent 24 years in the military to retire to this?
Even when we started down this road to total disappointment and took it back to our purchasing camping world, the staff was astoundingly rude.
NEVER will I recommend your company to ANYONE.
Respectfully
Owen & Peg Moser, FSC, USCG, Ret

Purchased a used coach in August 2015 from CW in Bartow/Tampa with around 38k miles on it. Had problems with it since the day I purchased it. Took it back to the dealership immediately, and they had to even come to my home to pick it up and take it back to their shop.-took them 3 times to fix it (or so I thought). Leak, generator wouldn't stay running, carpets were supposed to be cleaned, (but weren't), etc. Now, the brake lines went out while we were driving (per the CW where it was towed to- all the lines are rusted through to the point where pieces of it broke off when touching them). I have only put 75 miles on this coach since I have owned it-and keep it in covered storage. I had to have it towed to a different CW. It is been there for 5 weeks now, because I cant get a response from one of the GMs at the Bartow/Tampa store regarding correcting the issues. I have emailed and left voice mails numerous times. I purchased the unit with these existing safety issues, problems, etc, (and they obviously didn't do any type of inspections on the coach before they sold it). They are refusing to correct the problems. My family and I could have died if the brake lines went out if we were driving any faster. Classless management, shameful customer service, horrible service department. I will be taking this further up the chain. I have all documentation, emails, photos, etc. Repairs for the brake lines alone are $2k, generator still doesn't work, and underbody of coach has existing rust (a lot of it).

We ordered a new night shade for our toy hauler. When it arrived, it looked nothing like the fabric sample online. The Camping world store in San Martin was no help at all, they referred me to customer service, because it was a special order. Customer service contacted the shade company and they sent a picture of the fabric we picked. I took a picture of the completed shade and sent it to Camping World. Their samples are a close up of the material, they don't show the whole pattern, what we thought was a criss-cross texture, turned out to be a bunch circles/water spots. There's no way the picture on-line comes close to the finished product. Anyone with common sense could see that. They offered a $30 dollar credit for a new shade, I don't think I should have to pay anything for their misrepresentation of the fabric. The shade was $80 +tax, so I asked, make it $40, we'll split it. No can do they said. They can sponsor NASCAR's Camping World Truck Series but can't cough up $10 more. They just lost a 17 year customer. And it's not just because of money, it's their refusal admit their mistake. I have Pan Pacific and See Grins RV right down the road. They will get my business from now on.

Wanted a part to replace a broken part. Ceiling adjustable vent. I brought in the broken one, part guy looked up and was asking me to look in the book and pick one I said I want the one that matches this one (broken example). After a bit of flipping pages he came to the decision to order one well I wanted two ok $55. dollars later. They called when they came in...Wrong color and did not match old part. I said that it was not right nor the right color, he proceeded to tell me that I decided on the part in the catalog and it was special order and I could not be refunded. I am out $55. You have lost a customer! Not my first experience with Camping World, the first one in Dothan Alabama cost them a Class A motorhome sale, I went to another dealer and bought. I tried to trade last month again at a Camping World in Louisiana and again disappointment. I will not be doing business with Camping World again. Just a little effort from your representatives would go a long way but the majority of my dealings have been with people who just do not have the right people skills nor the desire to ensure customer satisfaction. I am sure this is not all of your employees but I have had my fill.

I have purchased 2 batteries from Camping World. After one month I went to the auto store and they have checked these batteries. They said that they didn’t hold the charge. The company doesn’t want to replace them and said that these batteries were useful already. They could do nothing. I have paid $150 per ach battery and was shocked that after a month I needed new ones.

I ordered a $1, 000 AC unit it took them a week just to email me that it was on backorder and then took another 15 days to arrive. There wasn't a dent or scratch on the box it came in. When we took it out the box it had 5 broken pieces we had no choice but to install it we had been without AC for a month already. I called customer service and told them that I needed a new one before I sent this back I couldn't wait another two weeks she said ok we will get back to you within 48 hours. four days later I call again and from the get go this guy didn't seem too happy with his job he literally cut me off mid sentence and put me on hold and hung up, if it wasn't on purpose why did he never call me back, so I call back and I was pretty mad so I apologize to the kind lady in advance and told her what had just happened she was totally nice and understandable she told me that in the system it said that I was to print out the papers on the internet and stick it on the box and return it first off I never received that email secondly I had to explain again that I have to have a replacement before I send this back and she understood and told me to please wait a second & that she wouldn't hang up on me that she had tI talk to her supervisor she comes back and tells me there's no way they can do that, that's their policy and I told her we spent $1000 there was no dings on the box so I it wasn't UPS it was placed in the box that way I told her there was no way I'm sending this back and its take another 2 weeks for this package to get there and another two weeks for them to send one out again she talked to her supervisor again another 2 or 3 times before we finally had something resolved but in the end I still had to pay for a brand new product that would take 2 weeks to get here. I asked her if there was going to be any problems with getting my reimbursement from the first a.c. and she told me it would all be taken care of. I feel like I shouldn't have to call four times to resolve an issue that should have never taken place in the beginning I believe that this is not very good customer service making the customer pay twice for a mistake that happened on your end and cause so much stress. I have photos but when I try to attach them it says the photos are too large.

I tried to order an RV inline water filter via the Camping World website. I received an error message to enter shipping and billing info. However, shipping and billing info were already entered, so I called customer support and placed the order with an actual person -- who had poor elocution and terrible spelling skills. The call took a long time and then it turns out shipping was going to be almost $8 for one little item. OK, Fine. Whatever. It was still less than driving out to the only place that has this particular water filter + time and travel. But then it was announced to me that shipping would take 10 to 14 business days. So I asked to cancel the order and she said yes, but putting the money back on my credit card would take...you guessed it: 10 to 14 business days. The lesson here: ask about shipping before committing. The take-away: DON'T DEAL WITH CAMPING WORLD.

I placed an order for a camping chair for an upcoming trip.After I checked out I was THEN told that it could take 14 days to receive my chair.

I emailed them and asked to expedite the shipping as I needed it in a week and I was not given any shipping options at checkout. I received an email back stating that they don't have any other shipping options. I told them that I needed it for a specific date and that I was disappointed in the fact that I was not made aware of the long shipping times BEFORE I paid for the item. I then got a cheesey automated reply thanking me for letting them know that I was unhappy.

I replied again and got the same automated response. I decided to cancel my order and purchase the item with another company. I was told that my order had been cancelled and that my card would NOT be charged, but now TWO days later there is a charge on my card. I contacted them and showed them the proof that I was told my card would NOT be charged.

The answer I got was that it would take 5-7 business days to refund it. This company and its Customer Service are HORRIBLE!

I have never experienced such incompetence.Stay away from them!

Ordered online a foldable highchair for my grandson who was 6 months old at the time. Broke instantly.
I emailed them several times regarding it, and no reply...nothing. I realize that some products have issues,
it happens. But to not even acknowledge me is quite frustrating. Obviously they have no regard for the customers
or the quality of the product they are selling.

I had an appointment, which was ignored; I was lied to about order, so it took six weeks instead of three weeks because they ordered the wrong awning; then they raised the price without notifying my insurance company, so that when I was told I could pick up my motor home, they refused to release it; now two days later they want everything to be hunky dorry between us

I took my camper in to have them fix the lift system for the pop up camper. they said they fixed it as well as updating the wiring system which would not adapt to the vehicle wiring system and they said there was no adapter in existence to adapt the 4 prong to 7 prong. took the camper home put it up, packed it and the van and the lift system is stuck up, the exact reason I took it in in the first place. I also asked the to reengage the spring and pawl they did not do that. Called them they said the only thing the can do is schedule an appointment. The vans packed the kids are crying and we can't go camping. Thanks Camping world. I looked at the wiffle tree and spring and pawl mechanism, Camping World Never ever looked at it. Nothing done. Camping World Lost my business!