Camping World
reviews and complaints

On Saturday January 21st, my wife and I attended the Camping & RV Show at the Galleria in Marietta Georgia.We browsed over 100 different campers and companies.

We ended up coming to the same conclusion we did about a year ago, the Jayco bunkhouse was best for our family. We begin the purchase discussions with Gary, the sales rep with Camping World. We told him we wanted a different trim color, we negotiated the sales price, approved a lender through Camping World's partnership and told him we wanted to think about it overnight to make sure we were making the best decision. On Sunday January 22nd the sales manager from the show called me and asked me what it would take to make a deal today.

We discussed it and agreed upon it. I drove the hour long drive back to the show and began to sign papers. Upon signing, I saw the VIN number was the same one as the demo at the show. I asked about it and they said they made a mistake and he went to correct it.

When he came back he said they did not have the trim we wanted so this is was the next best thing. My wife was not happy as this seemed to be a bait and switch tactic. We discussed it with the sales rep and he apologized but that he couldn't do anything to get the camper we were promised with the features we were promised. We eventually ended up agreeing to the demo camper that had all the features except the trim we wanted.

He promised the stains in the floor would be taken care of, the trim on the front storage compartment would be fixed, and we could pick it up from Woodstock. On Monday January 23rd I received the call from the delivery team and they told me I would have to drive 2 hours to Oakwood Georgia to pick up my unit. I was furious but had no other choice. They told me they would have it cleaned and ready to go but that I needed to plan on an hour and a half so that they could go over the unit with me.

When I arrived, the delivery specialist was not available so they put me with a tech named Tom. Tom was the best thing of this whole experience. He was nice friendly and very knowledgeable. He did everything he could do to make the process smooth and I learned as much as I could from him.

The unit was not washed, the stains and trim had not been taken care of, the remote did not work fully because of a burned out fuse, the TV remote did not work, the outdoor kitchen door did not shut right and the lock was broken. While I waited for him to attach the anit-sway hitch to my truck we bought over $150 of accessories. When the truck was brought around by another driver, the sway bar hitch broke and dented the front tow frame of the camper. We had to have pieces of the hitch replaced.

We were at Camping World for 7 hours and we still do not have a camper in a condition that we were promised. Now we have to go back when the parts get in, all the way back to Oakwood and have the carpet cleaned or replaced and the outdoor kitchen replaced which will be several weeks to months from what I am told. Since the first week, I have taken my trailer to a different camping world only 40 minutes away. That was on February 11th.

At that point I was told that it was going to be several weeks or up to a month before they would even look at the trailer. We have now had to cancel 2 camping trips (one with several other people and one with our family). I got an update from the service manager last week and he said he was still waiting on warranty items to come in so they still don't have plans to start working on the trailer. So I was sold a unit with a certain trim then told it wasn't available and then settled for a different unit based on an understanding that it would be in perfect condition.

The promise that the unit would be perfect at delivery yet nothing was done to make it close to perfect. Then had to drive 2 hours (almost into another state) away from my home instead of picking it up from the dealership closer to my house like I was told. I have purchased a camper that is not at new quality, not the unit we wanted and hasn't even been in my driveway yet. I have sent emails to people at dealership and at corporate with no resolution.

The sales Manager at Oakwood dealership told me I "Got an awesome deal and maybe it was too good because they couldn't follow through with it"?Really?

The only person I have heard from Corp was a customer satisfaction call to do a survey. Once I told them, they got a supervisor named Jason Shipley who has seemed to try to help by requesting the Regional VP Joe Cline to call me. The VP still has not called me in 2 weeks.

I bought my first MH from them in February 2017. I was pretty excited and really looking forward to everything about RVing. Unfortunately, it went downhill from there. They revealed after the sale price was agreed upon that I couldn't get it unless I financed. That was the first red flag. In hindsight I should have walked away.

I asked repeatedly and was told that there was no prepayment penalty. Surprise! They lied. So at the last minute I either took a higher interest contract with a different lender or took the lower rate and pay the penalty. We traveled from out of state to GA and after being there for 7 hours and a lot of high pressure I also bought the extended warranties. Then read the overwhelmingly negative reviews of GS warranties which mostly centered around claim denials and decided to cancel and go with a competitor who had mostly positive reviews.

I made repeated requests to cancel the warranties and never received confirmation of cancellation but they harassed me with every reply trying to convince me to keep the policies. I had no choice but to dispute the charge with credit card company. Thank goodness I had used a credit card because if I had not, I would still be fighting with them to cancel the policies. Which we were told repeatedly are cancellable at any time. This may be true but good luck actually cancelling. They also tried to claim after the fact that the tire warranty was now non cancellable.

We bought a lot of stuff from the store. Got to campground and discovered they had not given us several items. Had to run back to the store which was over an hour round trip to discover that some of the items were now out of stock. On top of all of this they had not put a temporary tag on the MH! They wanted us to run out to them again but we asked that they bring it out to the campground.

They really should be ashamed of themselves but the customer doesn't matter to them. Making and apparently holding on to the sale is whats important to them. They have certainly left us with the impression that they make $money$ on the financing and sale of warranties on top of the RV. I bought a better warranty for less with Wholesale Warranties.

We do love RVing but the buying experience could have and should have been more positive. I am grateful though that I won't have to deal with them again.

Buyer Beware!

Worse buying experience ever.
Arrived at 12:00pm, decision was made to purchase a camper and numbers agreed upon by 1:00pm. Did not leave the store until after 7:00pm.
Apparently there was only one finance person working. After we agreed to 'the deal' which I initialed stating that my payment was not to exceed a certain amount and I needed a hitch thrown in the deal because my truck didn't have one (we drove over an 1.5hrs to get to your store) we were told no problem, just needed to wait for the finance person to go over the paperwork.
Finally at around 4:30-5:00 I was called in to go over the loan details to find out that the payment exceeded what was agreed to. Miraculously the interest rate was dropped by a point and a few hundred dollars was shaved off to get to the number. This took another 30 minutes.

This is my first travel trailer, I didn't know that I needed insurance until around 5:45. Ok, but why wasn't this a part of the sales discussion knowing that I had a budget. Was told I couldn't leave with the trailer without it so we did this over the phone. (this was not pleasant since they charged an additional $6 on the first payment because I didn't have my checkbook with me - Good Sam Insurance)

By the time I got the insurance, the store and service shop had closed and nearly everyone had left. So it's a little after 6:00 and I asked if they put the hitch on my truck. Nope! They bagged it up with the $500 worth of accessories my wife had bought and it was in back seat of my truck! The salesman indicated that did not want me to leave with the camper because the hitch ball needed to put on with an air wrench. Of course I was extremely unhappy at this point since it is now dark and I have 1.5 hour drive home and have never pulled a travel trailer before. A gentlemen showed up who turns out to be the GM. He offered to open the garage and help us mount the ball onto the hitch.
All was going well, he found a breaker bar and appropriate socket and torqued up the ball hitch. Now everyone has left including our sales guy and we are now completely alone, I take the hitch and get onto my truck, backing up to the trailer was a nightmare because my wife is not good at giving these instructions on how to align. Finally get there, start dropping the trailer onto the ball and realized the tongue was not dropping onto the ball. At this point the GM was pulling out of the parking lot and pulls up giving help with his headlights. He inspects what’s going on and sure enough, they gave us the wrong sized ball. He was nice enough to go back and unlock the store and get the correct ball and then reopened the garage to install.
To top it off, we bought a $200 grill and an adapter hose ($45) to use the quick connect on the outside of the camper (picked out by the sales associate). This adapter will not work with this grill. In fact it’s a Coleman and it turns out there is not a commercial adapter made but instead you must modify the grill in order to use the quick connect. Your sales associates should know this rather than just help you throw this stuff into a shopping cart.
A day that started out be exciting for my wife and I ended up being one of the miserable days we’ve spent together.

We brought our 5th wheel in to have a door repaired in October 2016. As of this date 3/4/17 we still do not have our vehicle
They did not order the parts till December, which we were never informed about. Then Alex Arias our Service provider gave us 1 excuse after another. He also never called us, we always had to iniate the call. When Alex said he would call us he never did. The latest hold up was the decals. It took over 2 months do get those corrected. Yesterday we called again and we were told the 5th wheel was ready
We get there and was told no it's not and Alex tried to call us, which is a lie since we have no calls from him today. We also saw 4 things wrong with our Vehicle which weren't broken prior to being brought in
I am beyond disgusted with your company's service and with our service advisor who out and out lied to us.

03/01/2017 Customer work order #25521. Had a blowout's tire, took to camping world, couldn't go anywhere else because the 2nd tire was leaking from a nail. So held captive. Pricing for labor was $130/hour (other places I called do it for $15 per tire), they used 2 hours to do 4 tire replacements. ($260.00 to mount 4 tires =$65.00 per tire). We were told by the service writer that this included dismount, mount, and balance of all 4 tires. When we inspected the trailer with the service manager, we asked if the tires were balanced, and he said no, even though we paid $65/ tire to have this done (ridiculous!). Camping world added $100 for 'shop charges' and $17 for high temperature grease. Way over priced.
We were told it was ready to pick up with the bearings replaced and packed, the brake and battery inspected, asked for the % of brake left. They were supposed to mount the spare and save another tire from it for another spare. They were to put on the fender flare that we provided. The bill for all that was $1500.00 plus! The paper work was not completed despite being told it was ready before we went over to get it.
We paid and then saw the trailer. The spare was not mounted, , a valve cap was not on one tire. The fender flare was very loose, would have come off. For $130 labor/hour, I guess they should have had time to fix it properly. So because of these things, we wonder if the other work was even done and if done competently. The paper work did not say the brake percent, had to ask the service person who went to talk to the mechanic, who could say whatever he wanted to.. was it really right? So they found the spare, but could not find the trailer key. We left to have the work completed (correctly). We were called back about an hour later, went back (our gas money) to get it. Talked to the service person and the shop foreman. They nodded in acceptance of our complaints, but we have zero confidence that anything will be done.
Poor customer service, shoddy work, not completed. Long wait times to talk to someone, even phone calls always go to voice mail, and hours before a call back.
I don't want resolution, because we will never go back there. We have 5 grown children in the area, and 6 of our own elder siblings, all who might sometime buy a camper or need service. None of them will come to camping world (alias Freedom Roads -but that is not on display anywhere). We are going to trade in for a motor home some time in the next 2-3 years, but will NOT go to camping world for that.
All I want is for you to know so you can fix customer service and competency in the service dept.

We bought a 2016 Jayco Greyhawk on 8/25/2016 from Camping World of Woodstock. They showed us a model of this unit but said they had one in Gainesville, Ga with the interior color we wanted .We drew up the paperwork and went back 3 days later to pick up the unit . Upon inspecting the unit, we had already purchased, the camera on the driver side needed to be replaced, bottom bed liner was ripped, and there was a tear in the arm of couch. We were told all these would be replaced and repaired We also paid for the paint and interior spray protection in which they said would be scheduled when we brought it back. We have tried calling and leaving emails to no avail. It has been 6 months and we would like to get at least the spray before spring and also the above fixed. Please let me know what other steps I can take to get something accomplished. Thanks, Cathy Carlisle

We took our Heartland Roadwarrior 427 into Camping World in Lubbock, TX for some warranty work - there were a lot of small issues so we thought we would go through warranty to have them fixed. Camping World had our trailer for 3 weeks! We are living in the trailer because we are traveling with my husband and his job - they knew we were living in the trailer and still took these minor repairs to get done 3 weeks! I know they had to go through the Heartland warranty and that takes time but very frustrating! Camping World fixed our leaks on our trailer (so far). They called and told us the auto leveling system isn't covered in our warranty and it was going to cost $70 in labor (30 min to calibrate it) so we agreed to that. When we picked up the trailer, our battery was completely dead! We couldn't even raise our jacks- they had to come charge our battery to get the jacks up. Then they told us our trailer would charge while we drove & we had bought some simple green & ice to put down our tanks to clean them while we drove- our battery was SO dead we couldn't even put our slides out to get to our tanks! We even stopped a couple of times in our 5 hour drive and nothing! Our battery hadn't charged one bit! When we got back to our campground, the auto leveling system wasn't working at all! My husband had to manually level it. We called Camping World and they basically told us we could bring it back in! Are you kidding me? They just had it for 3 weeks! And didn't even fix the part we had to pay money for - and do you think they will refund us our $70... no! They said we can call and a mechanic can walk us through it but then when we called - they say bring it in.. ugh! Very frustrating! They said the service manager would call us and they haven't gotten back to us! Not to mention we had to pay $160 for winterizing the trailer while they had it! My husband (being as awesome as he is) figured out while Camping World had our trailer they had blown our 40 amp fuses! That's why nothing was working! So we had to go buy more fuses, my husband had to go to two different stores to get them - they were about $10 but it's the point of it all... we shouldn't have had all these issues! We also trusted them to install a reverse osmosis system while they had our trailer and we ordered a soft water system. They told us the reverse osmosis & soft water system would cover any amount of hard water & bacteria in the water - which we are learning is NOT true! The soft water system is ok (other than being charged twice for it and having to call them for a refund) but we paid almost $400 extra dollars for a reverse osmosis which we are not able to drink the water! We spent so much money at Camping World with no real success other than our minor water leaks being fixed!

Purchase new 2016 Jayco White Hawk in June 2016, from Camping World in Golden Colorado store. Some Items were NOT functional at the time of purchase (jack, speaker, window, etc.). All items documented at the time of sale as broken and needing replacement in an "I Owe You" list. I have brought the trailer in twice, and both times, the repairs have NOT been completed. It is now February 2017, and I have NO RESULTS. Dudley, the service manager, has been extremely rude, has not kept his commitments, has lied to me, and been verbally abusive to me, and mostly...has not fixed the trailer. 9 months later now! Donnie, the general manager of the store, has also committed to calling me back, and has not done so. I will NEVER buy another camper from this place again! At least not until the entire management staff is fired and replaced!

I hope that this reaches someone who understands business... I worke for this company for two years and yes i was terminated, but this is the most unorganized company i have ever been involved with from the GM to the Vp's. I hope that training will be a big improvement since this company has gone public because there is none. From my expierence they have no problem writing off millions of dollars in the service dept. Ive seen it with my eyes. No problem you can improve on that. The sales dept. Is the baby they make the money while the retail side i saw 150, 000$ in shrink i. Two years. I saw that the entire system is flawed. I saw vips once in a year after put into a position never done before in my life with NO training and as long as you push Good Sam, PPP, visas roadside your ok... I had a VIP if you lost thousands lof dollars it didnt matter what a way to lead... I just think that this whole operation is. Completely ran wrong from the top yo the bottom... I had the GM ask me too bribe a employee not to call corporate so he didnt get a complaint... Great leadership. I have never seen this before and it was a disturbing expierience...i plan to keep talking this...

I'm a single father of two that lives on the road in my camper while working in Ms I had some damage done to my roof so I took it in to have it checked out and the out come was I needed a new roof so its been three weeks and I've call several times and no answer or they just send me to voice mail they have received the check from insurance company and all but I'm still not getting any where with what's going on with the trailer

Went to Thompson RV on 1/14 to purchase a camper. Was informed that they were in the process of selling the business to Camping World. I was assured it was a good thing and while I needed make the down payment that day I needed to wait until 1/24 at 1030 to sign the paperwork. I was called on 1/23 at 1000am that they might not be able to get the paperwork ready. Finally at 330pm they called and said that they couldn't get the paperwork. There was no apology or trying to make up for THEIR screw up. They are the ones that gave the date for pickup. I just picked the time. My wife has to give at least 1wk notice for time off and working for the railroad I rarely know when I'll be home. Called the compliant line assured I'd get a call back trying to resolve this issue the very next day. Of course they did not call or email me.

I bought a wolfgang puck oven from camping world last year. It stopped working! The manufacture told me that camping world was not an authorized dealer and because I purchased this from them, I could not use my warrantee! Camping world refused to help me, offered a 25 gift card, then never responded after that! They are selling products that are not warranteed! Do not buy! They are not authorized dealers.

Bought the camper in July 2015..the sales experience was great! The problem is with the service dept. the calls to the service dept started in March 2016 when we were having problems with our air conditioner and radio..we had also noticed streaks all across the ceiling from front to back shortly after the camper was delivered. We were also ready to get the warranty work done on it..After attempts to get things set up with Rick Gutherie the service manager we began handling things thru Casey Sullivan the asst service manager.Its easier to get in touch with a Dr than getting Rick Gutherie to return a call or at least an email.Casey sent a tech to our camper twice and picked the camper up twice to go back to Camping World Chattanooga..The air conditioner had to be replaced as well as the radio and front door latch..Nothing was done about the ceiling with the first two trips to the camper by the tech or the first trip back to Camping World..the second time the camper was taken for 3 days to replace the ceiling panels as we were told.when we get the camper back it looked worse than before.they said they washed the ceiling and had replaced nothing but of course we weren't told until we asked.I emailed Casey the morning after we got the camper back from them.she said she was going on vacation and would call me when she returned to work.its been 3 months now! My husband talked to Rick Gutherie and he said he would talk to Keystone and get back with him.its been 3 months! I sent an email to Casey about 2 months ago and ask for our spare key back that was sent to Camping World with the camper.she never got back to me so I text Bill.Bill was the driver that picked up our camper.he called and said he told Casey and Casey didn't want to talk about our camper me or the missing key! So that's where we r now.spare key gone, air conditioner still turning off and on when it reaches the set temp, streaks all over the ceiling and we haven't been able to level the camper since the first trip to Camping World.Rick Gutherie and Casey Sullivan won't talk to us or even email us! This is the second camper we have bought from Camping World of Chattanooga..if we can't get these things fixed we will never buy from yall again!

On June 17, 2016, I brought my 2008 Damon Essence to the Camping World in New Braunfels, Texas for collision repairs after the front passenger side tire blew out causing damages to the body, generator exhaust pipes, electrical wiring, and headlight. State Farm accepted the repair claims and covered them. Camping World promised me that my motor coach would be ready in three to four months but many month excuses for delaying the repairs due to the lack of parts. Last month I brought my insurance agent with me to look over and my agent said he did not believe whole story of many excuses. My motor coach is still in the collision center today (January 5, 2017) and still not ready. I am patience with your manager William (Bill) Heinrich and collision manager Steven Schneider. In 6 months, I keep paying for loan, insurance premium, and extended service warranty premium while I cannot ride in my motor coach. Thor Motor Coach merged with Damon Motor Coach in 2010 and Thor sent me the letter that it will provide the service and parts to all Damon motor coaches in what they need in any authorized dealers including Camping World. Please help. John Moehring

Bought a 2017 Thor Elite class C the end of November. We were instructed to drive it and submit a list of concerns. We did such and returned the unit on Dec. 9, 2016 for warranty work. it is now Jan. 2, 2017 and have had nothing but a run around. 4 calls to service advisor Mike Miller of Fairfield Camping World have gone unreturned. Informed the salesman, Joe Finch, that I would be seeking a attorney for a lemon law case. He didn't seem concerned. Wish I had reviewed this site before buying this trailer. Don Helton [protected].

I am giving 2 stars for 1 Woodstock shipped our 2016 Keystone Carbon 5th wheel toy hauler from Florida because it was the floor plan we preferred 2 we got a descent trade value on our trade in.
During our walk through my husband noticed the roof looked like it was coming unglued. The tech said that is how the roof is made it will not give use any problems. He did notated the roof issue. The awning was also leaking, they fix the awning (or so we thought). After we got the camper home I was cleaning it, detail cleaning I noticed light coming through the front corner of the garage, my husband noticed the slide was not installed correctly and the awning was still leaking. We returned the camper for repair. The slide and garige wher fixed properly, the awning still leaks. After our first trip we noticed the screen in the garage was halfway put in, this caused the screen to rip at the bottom. They only bolted one side of the L brackets on the screen frame. When my husband went out West this summer the roof started leaking, he thought maybe something damaged it. He repaired the roof when he r#####ed. We had the camper for one year during the trip. After our trip in the fall we seen the roof is being cut buy the air conditioner in the same place, do this mean our roof is coming unglued in the front and blowing up on the AC unit. Keystone warranty only cover the material of the roof not installer error. Keystone did say if we get the notation from Camping World they will replace the roof... Camping World can not find the notes from the sale. After the fall trip when my husband was coming off the floor he noticed the latter is separating from the camper at the top, now out of warranty we have a latter that we can not use. Some of the screws are only in the side, did not make contact with the studs. I love our camper it would be the perfect camper for my family if it did not have all these issues. We now have to pay $4, 000.00 for a new roof on a camper that is less then 2 years old.

We were approached on facebook by a sales person of camping world of Mac on because he saw our ad about selling our brand new 2017 rv. He said we pay nothing, we agree on selling price, they do the rest. We brought it in, sat around a public table, constant employee and customers traffic, we told them we wanted 20, 000 firm, it was a month old, we bought extras, and we purchased for almost 22, 000. They shoved papers in front of us to what they said was a similar rv, with figures of 17, to 19, we dropped to 19, come to find out later this rv they showed us was a 2016 less all the features it came with. It took 10 days to list, the 5 pictures were awful and there was a lot of false information on it, they actually have it down as having and am/gmail CASSETTE plater, um hello, really? They need to find new advertiser, then we find out they put the selling price of 24, 995, after telling us we are not gonna come close to getting 20, 000 for it. We wanted them to change, no response, we wanted to pick up our rv but then noticed in the print of contract that we have to pay 499.00 for advertising, not for false advertising, I wont, I put in a complaint with BBB, been a week and nothing and Ingo is still the same on ad site, I am one day away from going to the news, I here ABC the fixer does wonders, they want this kind of publicity, fine, ...untrustworthy and greedy and absolutely no communication at all, they have no idea of what good customers service is

2016 BlackRock Outdoors RV – ISSUES
John L. Holloway
Phone number: [protected]
E-mail: [protected]@yahoo.com
Good Sams # [protected]

I purchased a 2016 Black rock on 11Jun 2016, at the Idaho Falls, Idaho store. And on the walk around the outdoor kitchen door was found to be warped. I was told they would order a door and I could stop by to have it installed or they could ship it out to a camping world near me. I had not heard of a status by 18 July and called to get an up date. I was told they were waiting for the stickers, I explained I did not need stickers just want it fixed prior to a extended trip beginning in Aug. Was told they would have to wait for stickers. Received a call on 12 Aug 2016 at 1332 from Corney, he said they have the door and the stickers and asked if I want to come to Idaho falls or ship the parts somewhere. I explained that we are now living in the camper at Hill AFB and could someone come out to install he said he would email the manager to get authorization to send someone out, I then explained that the inside oven does not work (the pilot light is too far away from the thermo couple), outdoor kitchen light does not work, the extended shelf next to sink broke, and the outdoor kitchen slide locks are not aligned properly. I need that fixed as well. He said he would get authorization and let me know. On 15 Aug 2016 at 1330 received a call from Cody Rave asking where they should ship the part to, I explained again what I explained to Corney (and Cody did not know the oven did not work) and said I needed someone to come out prior to 17 Aug to fix as we were heading out again. Now Cody did try and find someone however he did not find any one prior to us leaving he did try and find a place along the route to fix the oven but the place was along the route. 31 Aug 2016 at 1000 called to speak to Cody and Cody was on vacation. So I explained the whole story again to Ashley, she put me on hold and she said she took down notes and would try and get in contact with someone and get me a status of someone coming out to fix. I did not hear anything back so on 01 Sept called and spoke to Rob, and surprise had to explain all the issues to him he said he would try and call Cody and find out how to help. On 08 Sept I called and spoke to Wayne Davis and asked to speak to Cody, he said he would have Cody call me, he did not. On 09 Sept at 1300spoke to Wayne Davis he said he would schedule with the good sams people and have someone come out to my location and fix all my issues, I gave him the location where I would be on 14 Sept, he said they may be at my location as early as 0800, I said that would be fine. On 14 Sept at 1600 I called Wayne Davis on his cell phone number he gave me, but there was no answer I did leave a message asking on the status. On 15 Sept Wayne Davis called to give me a status update, he told me since this was warranty work it has to be fixed at a camping world location. I was not happy but told him I need these issues fixed so he asked when would be good, I decided on 26 Sept at the Camping world in Nashville, TN. I said we are living in camper so can I park in the parking lot sunday afternoon and plug in so I could avoid the traffic Monday morning. He said he would explain to the Nashville Camping world and have someone get me plugged in. And that all issues could be fixed in one day. On 20 Sept at 1421 I called the Nashville Camping world and spoke to Megan, she had no idea about any other issues other than the Outdoor kitchen door replacement, (also the door had not even arrived yet) also she said that there is no place to plug in my camper. so WOW. Now I have ended a trip early to be at a location because I thought people were coming to fix my camper and now I will have to fight Nashville traffic on Monday morning, which I was trying to avoid. I did pass the other issues to Megan at the Nashville Camping world however she not sure if they will have to order parts to fix the oven. This whole situation is extremely frustrating when it seems the Idaho Falls Camping world is unable to help get anything solved for me. Idaho Falls Camping world service people are either in need for training or in the wrong profession, or both. I am extremely upset at the horrible service I have received from the Idaho Falls location. I chose to purchase my camper from a camping world and it appears I made a mistake.
The Nashville camping world people I spoke to are polite so I am looking forward to these issues getting fixed.

December 10 2016 sent following information to camping world to try and get these issues fixed. Have received no information from them at all. I have also attempted several phone calls.
** Found another Water leak to outdoor kitchen. it is a water line running to indoor kitchen sink. Picture Attached. (picture Named "Emergency_2)
NEED these water leak fixed.

Emergency Issue
1. Outdoor Kitchen hot water line leaks ( picture named “Emergency_1”)
** Just wanted to give an update and request an emergency repair on the outdoor kitchen which has sprung a leak. We noticed it this morning when there was water on the floor beside the tub, after investigating found the water leak to be the hot line on the outdoor kitchen. As you can see in the picture it is leaking from where the flexible hose connects to the 90 degree elbow. We request this to be fixed as soon as possible since this type of water leak will cause allot of damage if it is allowed to continue.

Also request the follow issues on the list to be fixed as soon as possible.
1. Oven inoperable
2. New outdoor kitchen door has no Key
3. Outdoor kitchen light requires switch installed – due to wrong light installed

12. RV propane gas detector inoperative (picture numbered “New_12”)

Old issues
1. Oven inoperable
2. New outdoor kitchen door has no Key
New issues
1. Outdoor kitchen light requires switch installed – due to wrong light installed
2. Grey Tank indicator will not show empty – when empty (picture numbered “New_2”)
3. Right side of egg holder in refrigerator broken (picture numbered “New_3”)
4. Left cabinet on outdoor kitchen crooked (picture numbered “New_4”)
5. Right side of sink on outdoor kitchen water damaged – due to the fact the outdoor kitchen door was warped for so long (picture numbered “New_5”)
6. Front left of outdoor kitchen screw pulling thru (picture numbered “New_6”)
7. Left rear lock on outdoor kitchen with not lock closed (picture numbered “New_7”)
8. Right forward lock on outdoor kitchen with not lock open (picture numbered “New_8”)
9. Electric connector cover plate is loose (picture numbered “New_9”)
10. Awning Leaks at far left seam (picture numbered “New_10”)
11. Right Propane Tank connector leaks – has been temp fixed- (picture numbered “New_11”)
12. RV propane gas detector inoperative (picture numbered “New_12”)

I purchased a new Holiday Rambler Vacationer in late September 2016 at Camping World in Akron, Ohio ( Sirpilla RV ). There was very little explanation of the coach and it's many accessories. We were practically shoved out the door and told to just make a list of problems with the coach and bring it in for service. We went to Florida for the winter and things began to go wrong and break. I went to Camping World in Gulf Breeze Fl and the service writer Amy said they aren't a Holiday Rambler dealer and said to go to Dixie RV' 2 hours away for warranty service. I went to Dixie RV and the service manager asked if I bought it at their store. When I said it was purchased at Camping World, he said we only work on our customers RV s and are not interested in working on your coach. I contacted Glenna Manley in the Camping World of Akron and she was able to get us a service appointment at Gulf Breeze Camping World. They looked at the problems with our coach and said they filed work order requests with Holiday Rambler corporate.
Problems:
Water leaking in around slides and windows when it rains. Their suggestion is to pull in the slides when it rains
When the bedroom slide is extended I can see light shining in on both sides of the bed. It is near my generator so fumes and who knows what bugs and rodents can get in. The service writer said that is normal with all coaches therefore it is a non issue.
When I hook up city water it runs out the fresh water tank overflow therefore I must keep turning the water on and off when I need water.
The Leveling Jacks don't work properly. They extend all of the way out trying to auto level and pull the wheels off of the ground. After a couple of days I must re level because the jack looses some pressure. Their answer... it was low on fluid.
My bay floods when it rains... There answer ... Rtv calking in a screw hole between 2 bays.
There are many other items wrong with this lemon and all Camping World will do is look at the problem and say it is normal.
Glenna Manley at Camping World of Akron has been the only person who has tried to help us and keep in contact to check on any progress or lack of progress.
If anyone is planning on buying an RV...

DO YOURSELF A HUGE FAVOR AND DON'T BUY A HOLIDAY RAMBLER RV AND DEFINITELY DON'T BUY AN RV FROM CAMPING WORLD !

Tom Johnson's owned by Camping World has had our camper for six weeks and has yet to repair it, as per Crystal it is always someone else's fault. Crystal gave the wrong part numbers, and did not order parts when she should have, and does not follow up. If all Camping Worlds are as badly run as TJ's it just shows that the lack of customer service is what you get when a family company is bought out by Camping World.