Complaint Rating:

Company information:
United States
www.cameraaddict.com

I ordered the camcorder JVC Averio 130GB hard drive. Got an email telling me to call them to confirm the order. Great. So I did. Then the guy told me that the battery comes with the camcorder only lasts for 15min for all camcorders under $500. I thought that was odd. But I needed the camcorder so I told him to go ahead and put the extra better battery on. Then he told me I have to pay for insurance. WHAT? No shipping fees but they got you on insurance. He said that it's mandatory. So a package of $291 originally just shot up to $350 +$23 for insurance.
Well a few days later, I got the package. Opened up and no extra battery. Then I realized that what they shipped me was what I ordered originally. Fine, maybe they forgot to ship the battery. By the way, the battery comes with it shows that it lasts for about an hour twenty minute of recording after fully charged. Needless to say I wasn't too happy as I was tricked into ordering that extra battery for no reason. Anyhow, I called them the next morning. Waited and waited and waited and got someone on the line who hung up on me. The third time I called, I finally got someone on the phone and told him they forgot to ship my extra battery. He told me that I upgraded the package with a better battery and charger, etc. I told him that was not what I was informed and he said that the $291 was a wholesale order which comes with a 15min battery and that I upgraded to a RETAIL package. I told him if I knew I upgraded to a retail package of $369 then I could have just gone to hhgregg and get the same damn thing for $299 + tax which would be about $327. So I said I am going to call my credit card company and report them and ship the package back. He said there is a 5% stocking fees. Anyhow, then he transfered me to a customer service department whom tried to tell me the same thing. Then he said if the battery was the problem then he'll ship me one for free, blah blah and then had the nerve to try to sell me something else.
Please stay away from this website. If I knew this was what I had to deal with I would have gone to hhgregg and be done with. I was so upset not b/c of the battery but I hate these scammers.