CallReady / Dolphin Com
reviews and complaints

I was about to use this service for my agency but after all this and the res-ponder kept mute i think i know what to do now

On the initial sign up, looked good, £4.95pm plus calls. No mention of it being a promotional rate on their website. Also, this is the first time in my life I have had a company charge for the use of a Debit Card! £2.95 + vat pm. Anyway, my card was stolen, so slight delay on making payment, was waiting for new card. This below is the email they send as default. Note the high fees and threats:

We understand that this will probably be the first time you have been informed of this and that there can be a number of reasons why payments can fail.

You can make a payment by clicking here (Edited)

However due to the High Credit Risk associated with the provision of Inbound Marketing services, we will unfortunately have to disconnect your Number(s) if payment is not received within 7 working days (20/04/2016) and an administration fee of £30 (inc vat) per month outstanding will be added to your account.

Please note that your existing service charge represents a promotional rate which was offered to you at the commencement of your contract with us. Our standard service charge (an additional £20 per month on top of your existing monthly service charge) will be applied to your account for the remainder of your contract if the invoice detailed above is not paid in full within 7 working days.

My experience is similar to those above: when I cancelled my account they said I had a"disconnection"charge of £50.I refusedt o pay and they are now charging me each month with escalating fees whih I refuse to pay.I have said I am happy to see them in court or will have alternative Dispute Resolution and have offeredt o pay the the £50 into court or an independent solicitor pending adjudication but this had been ignored. Has anyone actually been taken to court by them?

I can totally agree with all the complaints here. Although the company do quiet a good job in publishing their own positive reviews about their services everywhere around the net and cover the fact that their service is dishonest I can definitely agree that service is a TOTAL SCAM! Never had a service experience with such a dishonest company that seems to break every trading standard there is! Will also take further actions against them now. Thanks for being such a scammers!

They are chasing me for payment, as I have cancelled contract but not payed £50 disconnection charge, have they actually taken anyone to court for nor payment ?

I suggested that they take us to court for their methods. I have stopped making payments but they appear to be unhappy with our approach. It feels good to know that there are other people who express their utterly disapproval with this company. I run a small mobile food business spoiling the Brits with German food. This guy, Dan Mellor, appears to be friendly but he seemed to be out of control of his own operation. I am afraid but this company is not trustworthy in terms of German efficiency.

Hi there,

I can help with all of your complaints, please contact me at dan.mellor@callready.co.uk
and/or contact me on [protected] option 3.

Kindest Regards

Dan Mellor
Manager
Dolphin Com Ltd

We refer to your outstanding account with Dolphin Com Ltd in respect of unpaid telecoms services. Your account (DC013606) has now been referred to our Legal Department for recovery and enforcement.

We have posted a Claim Form to you which we will submit to the Northampton County Court in 7 days if payment is not received in FULL on or before the expiry of those 7 days. The amount required to be paid by you to avoid the County Court Claim being pursued detailed below. Should you pay within the next 7 days you will not be liable for the Court Fee of further interest.

Total amount outstanding: £239.58

In order to make a payment please visit our secure website at https://www.callready.co.uk/paybill.php?ac=DC013606&amount=239.58 where you can access the 'pay bill' facility via the Customer Services tab. Alternatively, please call [protected], where our Accounts Team can process your payment using our secure facility.

We trust that you will wish to avoid incurring Court Fees and further interest charges and we look forward to receiving payment within the next 7 days.

Yours Sincerely,

Accounts Department

Dolphin Com Ltd T/A Callready.co.uk

The owner of this company is called James Ward. His brother is Michael Ward.

JAMES WARD home address is as follows for anyone who is looking for this information:

7 Pollard Drive, Stapeley, Nantwich, CW5 7EQ

Was going to leave a nasty review but I don't need to as these comments say it all for me. Please take everybody's advise as well as mine and STAY AWAY from this company there customer service is terrible and terrible at communication.

If your reading this and thinking of using them think again..before it's to late and your in a 12 month contract.