What has arrived (partial shipment stretching six ridiculous months now) looks terrific. I don't know about the durability yet since we have yet to set foot in our addition stemming from delivery issues.
The product was ordered about six months ago...paid for upfront I might add. The bulk of the materials were delivered within a reasonable time frame, but no one bothered to contact me or the general contractor to notify us of the short shipment (mistake 1). When contacted, they notified us that they would be receiving the missing items from China in a few weeks and that we would be expedited to receive items soon thereafter. The weeks came and went and no contact to either me or GC again (mistake 2). Turns out the shipment from China arrived in SoCal and did not pass QA (which I really appreciate having read other reviews, but shouldn't QA happen before the expense and time of shipping?????). The revised delivery to me was an additional eight to 10 weeks (mistake 3 perhaps). When I was told this, I went thermonuclear...this is/was not acceptable in any way as this severely impacted my schedule and budget. By ordering from these clowns, I added an additional expense of ~$4500...not immaterial when considering that represents about 40 - 50% of my original order. We are coming up to the deadline for when it's supposed to be delivered...and I'm betting that not only will it not arrive on time, but that they won't notify me (so I'll call of course), they won't apologize and they won't offer any discount.
Think I may contact Amex and dispute the charge.
I think that they should stay out of the sun and surf and get some business savvy.
Update: Just called and apparently I refused UPS delivery on June 17th. I am starting to believe in wormholes since apparently I keep doing bad things in this alternate universe. What a jackass I was to refuse the delivery...did the other "me" know that I needed the delivery. Seriously, WTF? Why would I refuse a delivery?
I'll update again soon.
Update: Customer service rep said that they would re-ship a different order and when the original order that was "refused" ultimately turns up, to refuse it.
Update: Missing material finally arrived. Contractor showed me that the underside of the bullnose of the stair tread is unfinished still. In order to finally complete my project and wash my hands of this awful company, I'm having the treads reworked locally.