Complaint Rating:

Company information:
Dubuque, Iowa
United States

I have had a camcorder repair warranty with Sears for years, but have never had the need to use it until now. I decided to have normal cleaning maintenance performed on the unit. It was in perfect working order when it was sent in. Two weeks later Sears informed me that it was not repairable. They did offer $250 to pay on another item, but I told them to send me the unit back and I'll find another repair shop. They said if it was sent back...I would lose the $250. This is an older VHS camcorder which I love. If they are unable to fix these older units...why warranty them in the first place? When I called the phone numbers to complain...they had a mocking tone of voice. Beware of dealing with any Sears warranty.