Complaint Rating:

Company information:
Maryland
United States

Conf# B5YKIG

Bag Claim Check # 0000010F 01

My complaint is luggage handling, I don’t know if you have camera’s in the luggage area, but I purchased $100 or more in souvenirs for my family and kids and to get home to find out, all my souvenirs were gone, is very disturbing!!! I was so upset to tell my 6 year old son, the car I purchased him in Vegas was taken by the baggage people at the airport.

My flight departed from Vegas at 11:25 am on Flight 788 to Charlotte, NC, I missed my flight, so I had to take a 10:25 flight, and my luggage was located at baggage claim office when I arrived at BWI, that was great…..I did not even think someone would have gone into my luggage, so I did not observe. I took my luggage home, I did not get home until 2am on 9/22/08, so I did not unpack my luggage, but when I got up at 6am to get ready for work and take my kids to school, I was excited to show my son his new car, and to my disappointment none of my items were in the bag; very disturbing! I know I can’t get the items back, but the disappointment on my sons face, was priceless! And that’s why I’m writing this complaint. I’ve been traveling for years all around the world, and have never had problems with anyone taking items from my luggage. I would like to hear from someone in writing on how a situation like this is handled.

Please acknowledge the receipt of this compliant.

Sincerely,

Kathryn E. Moore