Complaint Rating:

Company information:
Buy.com
San Francisco, California
United States

I bought a Vivitar camcorder from buy.com. The camcorder had two reviews, one was good and the other says the machine broke down in week 1. I thought what are the chances of mine breaking down in week 1, right? My Vivitar camcorder broke down on Day 6 of arrival, the 2nd time of use.

When I called Buy.com, the rep said they can't take the camera back even though they have a 14 day return guarantee. The reason: The 14-day period starts counting when package leaves buy.com; the ground shipping I choose took over a week and puts me over the 14 days.

This policy means buy.com gives customers different return protection according to the shipping method. Ground shipping customers get less than the 14 day return guarantee. I think this is borderline consumer fraud.

I will never buy from buy.com again.