Sold car with the faulty part
Been sold the car with faulty part and communication stopped after I have provided the invoice for repair.
I did purchase ( paid extra) this particular car for the options which were advertised on the website, but those exact functionality ( which are selling point for me) are not functional and it feels like I have been tricked.
It was my first experience to buy car Online without checking it first and nice feedback about your company online helped me to make this decision. With the stress and inconvenience I am experiencing now, it looks like the feedback has been fabricated.
The faulty part is the city safety module.
Your Buyacar Sales Invoice - Vehicle (61540)
Attached the invoice for repairing the faulty part.
Avoid Buyacar.co.uk at all costs
This company will take your order take £3000 deposit and tell you after you chase there delivery date up (15 weeks) they cant get your car then return your deposit with a note saying we are sorry your cancelling your order with us.
Flawless customer service until I started driving the vehicle
I purchased a B-Max from BuyaCar last week, the process was as follows:
1. Found the car I wanted on their website
2. Paid the £199 deposit
3. Had a nice chat with Jacob
4. Organised my finance through them - took minutes
5. Given a delivery date
6. Received the car on the correct date and in the condition that was promised.
A painless experience and a very helpful sales / operations team - who ensured that my documents were returned within 24 hours and clearly have their fingers on the pulse.
The only issue faced was with the delivery driver, no phone call 1hr before pick-up and I had to go and find him as he got lost (I don't live in a big town).
Then I started driving the vehicle and the experience turned very sour,
Day 3: Tyre Pressure Warning Light: Stopped at a petrol station, found that all 4 tyres were woefully under inflated (10 PSI), not impressive.
Day 6: Engine Oil Warning Light: Checked the oil reservoir, almost empty, I had to add over 1 litre of oil to get it back to the min level
Day 7: Service warning Light: Vehicle needs a service
Day 7: No Windscreen wash: Had to fill it up
Phoned BuyaCar, was advised to email them with my issues, explained that I was not happy to wait with an engine oil light showing, they promised to get back to me.
Called and emailed them 4 times before finally speaking with someone on Saturday who advised that the selling dealer had carried out all the relevant checks and carried out the relevant service, I pointed out that the document from the dealer said " serviced to Ford standards" which my local Ford dealer said was worthless, I requested that BuyaCar pay for a new service, they refuse to do so.
I cannot believe that with so many service related issues occurring in such a short period of time that they think its acceptable to email me today and try and fob me off, all for the sake of a £250 service.
The fact that the telematics show the sequence of faults and that there was clearly a problem with the vehicle, it beggars belief that I am now having to fight to get a resolution.
I will update this review once the issue is resolved.
Yes buyacar done the same to me after 6 months of chasing a delivery date
Overview of Buy a Car Ltd complaint handling
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Buy a Car Ltd contacts
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Buy a Car Ltd phone numbers44 (0) 207 183 833144 (0) 207 183 8331Click up if you have successfully reached Buy a Car Ltd by calling 44 (0) 207 183 8331 phone number 0 0 users reported that they have successfully reached Buy a Car Ltd by calling 44 (0) 207 183 8331 phone number Click up if you have UNsuccessfully reached Buy a Car Ltd by calling 44 (0) 207 183 8331 phone number 0 0 users reported that they have UNsuccessfully reached Buy a Car Ltd by calling 44 (0) 207 183 8331 phone number(0845) 2260101(0845) 2260101Click up if you have successfully reached Buy a Car Ltd by calling (0845) 2260101 phone number 0 0 users reported that they have successfully reached Buy a Car Ltd by calling (0845) 2260101 phone number Click up if you have UNsuccessfully reached Buy a Car Ltd by calling (0845) 2260101 phone number 0 0 users reported that they have UNsuccessfully reached Buy a Car Ltd by calling (0845) 2260101 phone number
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Buy a Car Ltd emailshello@buyacar.co.uk97%Confidence score: 97%supportnewcars@buyacar.co.uk96%Confidence score: 96%
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Buy a Car Ltd headquartersThe Light Box, 111 Power Rd, Chiswick, London, W4 5PY
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