Complaint Rating:

On 10/9/06, I purchased a 3 month subscription for the website www.butchfemmematchmaker.com. The payment was processed through their payment processing company, www.2co.com. On 10/10/06, I was still not able to access the members only benefits the subscription paid for, so I contacted the payment processing company. They replied, stating they would contact the website and inform them of the problem. I had not heard back from either company on 10/11/06, so I contacted butchfemmematchmaker.com and notified them of the problem. They replied, stating that the problem might have been changes I made in my profile. I replied, stating my billing history on their site showed no payments made, which had nothing to do with changes in my profile. I received no response, and no update to my account was made. On 10/13/06, I contacted butchfemmematchmaker.com once again, and received no response. On 10/16/06, I contacted www.2co.com, and informed them of the lack of response from butchfemmematchmaker.com. They advised me to contact the website again, and if no response within 24 hours, they would cancel the request and issue a refund. I contacted butchfemmematchmaker.com on 10/17/06, and received no response. I contacted www.2co.com one last time on 10/19/06, and asked them to issue my refund. To this date, I have still not received any response from butchfemmematchmaker.com regarding the payment issue.