Burlington Coat Factory Direct
reviews and complaints

I purchased a coat from Burlington coat factory less than a month ago. I went to return yesterday and the female at the counter looked at the tag which was with the coat but not attached and said that she can't return it and only give me store credit. As the coat was for 150 dollars. I said I can attach the tag and return it again, to which she said ok. I went backt o them today to return the coat and this time there was another person. She looked at the coat and my receipt (which had a cancelled sentence from yesterday saying no tag attached). So she called the supervisor. She looked ta the coat and said this is not our tag. I was shocked to hear that. She simply accused me. I told her that it is the same tag as was originally with the coat. She mentioned that their tags look different and she got another coat with a different tag and showed me that. She also mentioned that no attandent can ever say that you can come back with the tag. She asked me why did not I spoke to the supervisor yesterday. I mentioned that I told the person yesterday if she can speak to her supervisor and let me know, to which she said it is the store policy so she can't do anything. This rep (tity) accused me again saying now i am chnaging my story. And she kept of saying that this is not our tag and I am changing my story. I felt extremely bad as she would not let me finish and kept accusing me of anything I will speak. Finally she said give me your visa card as I don't want to deal with you. I tried to convince her that it is their tag. I am sure one simple thing like scanning the tag would have simply resolved ths issue- but she did not. She was loud and very insulting. She said you could not return it yesterday and you obviously know that some other person will be there today so you are trying it on me. I said I came back not at all knowing that I will have a different person. Then she said I dont want to deal with you, give me your visa card. I took out my card and I said what a customer service. She said now you cursed me. i am not doing anything for you. She threw the bag at me and said I will not do anything for you as you cursed me. I was left zapped. She did not help me at all. The other women standing at the counter gave me a card with a number to call- which I called and it was closed for the day. Hence I came back again today without returning the coat. It was the worst ever customer service experience I had. For sure I will never buy again from them, nor I will recommend any of friends to buy from there- but the people who have there are not just extremely bad to the customers but abusive too. The tag attached to the coat is their own which they could not even recognise. Very bad! And they way their rep tity behaved- even worst.

I purchased A pair of mixmatched Shoes, I thought they were size 10. only to find out when 2wks. later when I was about to put the shoes on, one was a 9 and one was a 10, I realized I did not have my receipt, I knew I was going to have a problem with cash, but not exchange, well I did, the manager told the cashier, to let me get another pair, only to be stopped by the shoe manager, telling the manager, they would take a lost,because, they did not have that shoe in the store, she implied, it was not their shoe, or did I get it there, I said yes, but to no avail, I was turned down, the shoe had the price tag on the bottom, the way they do their shoes, the number and all, I just did not have my receipt, mind you I was not asking for money, I just wanted another pair of shoes for the same price, what was I to do with mix matched shoes, I thought that both shoes was the same size. I turned this matter over to the BBB.

Burlington Store Complaint
Store # [protected] on 11/26/07

I’d like to speak to someone in regards to a return. On 11/26/07 I bought 3 coats. Last weekend when I went to put my leather one on I realized that was damaged close to the zipper in the front, and obviously sad to realize that last minute I headed to the store the exchange it for another one. However, when I got there with my receipt I was told that they could not help me because it wasn’t a manufacture defect. When I tried to explain to the manager that I realized that but that I didn’t notice that before I bought it she replied before I finished and in a very unprofessional and rude way, “Mam, you sure would have seen that” insinuating that I made that cut on my brand new jacket. Not only that but while I was telling her that I felt that was not fair at all she started to walk away and that was all. There were at least 4 other people in the customer service area who were around and not one person gave me a final “I’m sorry mam, it’s just store policy” or anything like that. They were very unprofessional and rude and I do NOT feel like I was treated the way I should have been.
I have been buying my coats and my family’s coats at your store for as long as I can remember and I have never been as unsatisfied as I am today. I’m sorry to say that I will never shop there unless I get this situation fixed. I would like to be contacted in regards to this matter as soon as possible.

Company uses false investigations to terminate corporate employees and then does not grant vacation pay and alters final timesheets of employees.

My wife and I purchased a ceramic bowl a few weeks ago. We notived that it began sloughing off it's color and figured it was defective. I tried to return it to Burlington and was told I would get a gift card because the item had no price tag. I had a receipt. I took off the price tag figuring we would be keeping the item. I had to accept the gift card for the return or keep a defective item. I took the card. Your policy on returns is unfair for those items that turn out to be defective. You need to have a different policy on items that turn out to be defective. This was a one of a kind item so exchange was not an option.