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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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12:11 pm EDT
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Burger King foreign object in food

There was literally a one by one piece of paper inside of my Double Whopper from Burger King! After eating more than half of my sandwich, I came across this piece of trash that was inside of the meat. The piece of paper has what looks like a clock on it. What a disgusting lunch! I filed a complaint, and I expect a refund and compensation for any illness that may come of it!

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Burger King disgusting

on April 10, 2013 my mother went into a burger king to order my little brother a icee. so my mother placed her order as usual and notices the lady preparing the icee serves herself some icee, drinks some and pours the remaining icee back into the icee machine and she washes the cup and refills it to give it to my little brother and the whole time she didn't notice my mom and brother starring in shock at what she was doing.so my mother tells her flat out (you better give me a new cup and icee because I just saw what you did) the lady denied it and laughed. what the hell type of service is that. for one it is disgusting to know that burger king employees are doing this and second of all imagine the rest of the customers who order a icee. they would get the contaminated icee that she had drank from. burger king needs to something about this.

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Taylorh2
Aurora, US
Apr 23, 2013 11:40 am EDT
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That didn't happen.

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9:44 pm EST
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Burger King rude/intimidation staring at my family

i took my family to eat at bk. on 3/1/2013 . 4:30 pm--6:30pm i took my laptop cause there's wifi there. we were there for 2 hours as my kids were playing in the kids area, i, my wife and my oldest child were using the computer when these two guys, i guess they were the cooks or worked in the kitchen were sitting kind of close to us, they were using bad language in front of my daughter, i heard it, and after awhile they left and then they came back. then one guy left and one stayed. my daughter said that he was staring at her, i didnt know why cause i was talking to my wife. i will Never eat there again!

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8:51 pm EST
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Burger King horrible general manager

Attention all job seekers! If you are in need of a job don't ever think of applying here! I had worked for this business back in 2009 for 6 months. The general manager is a major jerk, he harrassed me, accused me of doing drugs that I never did, and also threatened to lay his hands on me, and also he tried to fired me when one of the hourly managers wrote a nasty message on the dry erase board saying that she can suck on a male private part! The hourly manager lied to the gm about it and he believed her over me, so I just walked out and quit! This business is evil!

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3:40 pm EST
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Burger King watered down soda

I work near this location and like Burger King's Whoppers so when I don't have my own lunch I often go there to get there Whopper meal. On most days I get Dr. Pepper sometimes Root Beer, but every time I do it always taste a little watered down, like they turn there mix down. The first couple of times I got watered down pop I thought maybe it was out so I told there staff and they would check and say nope it's still full. Then I figured oh-well and would little watered down I will be alright, so as annoyed as I was I just let it go. That has been more than a year now. Today there Dr. Pepper, there Root Beer, and there Sprite was so watered down i couldn't take it. I asked them what the deal was and they said it was fine, in fact one of the employees tried there Pop and said taste good to me. Obviously they do not plan on changing the mix levels so I walk out and have no plans on going back. I'm tired of there sub-standard products even if it is just the Soda.

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1:11 pm EST
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Burger King bad customer service

Very bad customer service, cold food, rude manager, make you pull forward, park and wait while in drive thru for "fast food"... Unsafe during winter months snow and ice all over parking lot... Have many past issues as well with this place... Avoid this place like the plague. Needs new management.

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6:49 pm EST
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Burger King mangager rudeness

OK yesterday i got me some shakes and Wisconsin whopper no problem there went home did the survey got the code and than today i went up there today to get my whopper with purchase of fries and drink and had the exact money than she the manager(Rhonda Gattis) my 2nd complaint towards her rudeness so i couldn't even get my meal at all being a real jerk just raised the price even more i just might not comeback until new manager come in to replace..

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11:08 pm EST
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Burger King ordering

So I goto work at 11am and clock out at 915pm ..very busy day and I was short staffed so I didn't have much time to even eat so I skipped my meals for the day..might I add I also manage a Italian restaurant and also the chef..i proceeded on my way home and seen burgerking so stopped to grab a sandwich since I was starving. I pull up to the drive thru an some girl said just a moment..then some guy gets on the intercom and tells me about some deal which then I responded with no thank you and just give me a minute if you don't mind to see the menu. He says ok an so when I was ready I simply said ok I'm ready to place my order he responds with "me too" I thought about it and just didn't say anything so I proceeded with a number 8 an dr.pepper an then wanted a whopper plain just cheese..he responds with well then just get a double cheeseburger then..so now his smart comments got to me because there's no need for this ..i said why are you being so smart with me he says I'm not what's your problem I said ok forget it I cancelled the order pulled around to him hanging out the window an he says I wasn't trying to be smart I'm like yes you were since I could hear laughter and he says then well I was just joking ..well once he admitted he was I just lost it..stated that I was trying to be proper an make it easier and you wanted to be a [protected]@f about it and give me a hard time..so I asked for the manager and turned out he was the manager so now I have an issue with the service and its the manager. Wow what ignorance on his part. So I say ok well I'm just going to call corporate an report you his reaction was hold on lets talk..i tried talking but he wanted to play a joke an entertain his co-workers..now this is the second time I had an issue with them about ordering.my sister last year got food poisoning from them and we decided to let it go since stuff happens an since we own a food business we became understanding and didn't want to give them problems..my little sister is a vegetarian now since she's afraid to eat meat since she got so sick and spent 2 days in the hospital. This is extremely horrible and I believe the location should be closed down due to lack of interest to service and hospitality with consumers. Another reason is that the staff is not qualified to handle the business due to my families issues with them over the year and other stories I can write but what's the point since its not going to make a difference since burger king makes millions of dollars internationally and my $15 wouldn't be detrimental to there bank. Hopefully everyone who recognizes the lack of supervision apon burgerkings stores by corporate.

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KMC1990
Madison, US
Dec 15, 2012 6:51 pm EST

He was making a suggestion to save you money!It really doesn't sound like you manage a restaurant with the way you get so put off when somebody suggests something.If you're a chef like you claim you are, I'm surprised you would want to order from a fast food place.

Iron Muffin
Iron Muffin
, US
Dec 07, 2012 10:14 am EST

"How do you manager an Italian restaurant with such terrible spelling and grammar."

'Nuff said.

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7:13 pm EST
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Burger King foreign object in burger

I ordered two Whopper meals from the drive thru in Houston, Texas # 6686 on November 16, 2012. I arrived home and I took one bite of my hamburger and bit into something hard it was so hard that it chipped two of my bottom teeth. I then noticed tucked inside my burger was a nasty pencil with a string attached to it with something that looks like a band-aid on it as well it was about 2 inches. I was livid and horrified I immediately called Burger King and spoke with the manager and he was more concerned with my tone of voice rather than the foreign object that was in my food. I asked him how in the HELL did a pencil get inside of my burger. Let me tell you before you pose the question” the pencil was the pencil they use to mark on your burger wrapping or box to let you know what burger is which” So with that being said it was their pencil and SOMEONE put it in my burger. I then asked for corporate number, which he stated he did not have. Therefore, I asked for his supervisor’s number, I called him and explained the incident, and he was baffled as well, he assured me he would call me once he arrives at the store. Well, he called me back and stated they just fired the person that was responsible because he did on purpose and he was acting strange. What…… you HAVE TO BE KIDDING ME. This person could have done other things to my meal that I am unaware of. This information did not make me feel any better. I am completely GROSSED out. They offered another meal and a gift card. I think not!I believe I was told that so I could feel sympathy I don’t feel any .I was WRONGED AND CORPORATE HAS YET TO CONTACT ME !

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2:53 am EDT
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Burger King bad behave and poor service the are lier

I went late night like 2 clock to get food from burger king i taken food and i have previous voucher to get one ice cream free
because i did upsize and got voucher to participate in car draw and also to get meal with ice cream. i told the person there he
was bangali give me ice cream he said finish your mean then we will give you .. then again i told him he said you not told me
ok i will give you then again i went to counter he said now machine is on hot mode we cannot give you icecream. i said i taken meal
to taste ice cream at the end but he said he cannot .. so his manager came he is also Bngali i think he said we cannot give you
ice cream and come next time we will give you if we will be here. i said you should tell me before then he said so we dont have take
fries i said i already taken big size fries . i need ice cream then he said in very bad style we dont have ice cream . i said why you not told me before .. many time i asked and you said yes we will give you sit eat your meal we will give you . and more then they given me cold burger and very light cold soft drink may be he not pur ice in it . first time i got this type of behave in resturant.
then i said give me something to get ice cream if i will come next time and then in very bad mode he wrote something on paper and given in bad manner.

Kuwait Burger king Farwaniya Kuwait 24 hour Branch in it happend. time is like 2 or 3 clock. Date 15/10/2012 ..My contact +965-[protected]

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Tinker Bellz
, KW
Feb 27, 2014 4:28 am EST

Me and my friends went at 11pm to Burger king - old Souk Salmiya (Salmiya centre) branch for the free promotion they had on 25th Feb 2014 . Upon requesting for the free juice that was on promotion- one of the staff said their machine stopped working 15 mins back and she also mentioned that they ran out off the items required to make the juice. which was very strange because she kept changing her answers! Seeing the arrogance and ignorance of the staffs - we said we wanted to see the manager.
the manager ironically said the machine stopped working 2 hours back (we went at 11pm) which totally contradicted the earlier answer we got from another staff. clearly the MANAGER had no clue what was happening! and instead of compensating by giving something instead of the juice. he said they couldn't offer anything. it is by far the WORST CUSTOMER SERVICE, if customer is the priority..why aren't we treated so? cost control and lack of service? well clearly if it was cost control, they shouldn't have offered a promotion in the first place. PLEASE LEARN TO KEEP UP TO PROMISES! i am not upset cause i didn't get a free juice...i am shocked at the IGNORANCE, arrogance of the entire team there..especially the manager!

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caulodren
Newmarket, GB
Nov 24, 2012 4:11 am EST
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you can't really blame them, its more likely the programmers fault for not programming the time properly on the ice cream when the store closes

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8:06 pm EDT
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Featured review
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Burger King - www.mybkexperience

When I contacted website I accidentally hit a wrong # when entering a store # & I was locked out of getting my code for a " free whopper ".what a waste of my time & efforts.

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8:29 pm EDT
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Burger King manager

I worked a Burger King up til a lil bit ago after I saw how t maager ( Melissa) treats he crew she is rudebad moutstm and even threatens to take days and hours away if and when she sees ft. I he heard her tell another crew member how se was gonnagetsomone she didnt like to quit by taking her hours away s she wouldhve to quit an if she puts down Burger King as a place she worked the she can tell the new place she is tring to get a job at that shedid show up for work just make her sund bad. No matter how much some on tries to do ther job down there its never good enougfo her ad then she yells at the crew member belittles them in front of everyone. She tells us no rumors are to be started ad eisthe one starting them. Ihave also heardhr sa many times befre let somone make a complaint on her who will corrperate believe the crew the manager I think you need to keep a check on the manager Melissa

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charles kennedy
,
Mar 30, 2008 7:52 pm EDT

my sons and I went to eat lunch at burger king about 3 miles from our house. we eat there alot. on several occasions, when we would use cupons the manager would complain about it to other employees. and always complained about my son needing 4 or 5 packs of ranch dressing. he would tell us it would be forty cents which is fine but he would make remarks to other employees about it. i never said any thing other than thats fine i don`t mind paying for them. never have to pay for them at other burger kings. but today when we ordered our food i went ahead and ordered 4 packs of ranch dressing. he did not charge me for them. but when i handed him my money he kindda got mad because i paid with a 100 dollar bill and he had to go get change from drive thru. i never thought much about it so we got our food and went and sat down. i always pour my fries on my burger wraper and use the box to put my ketsup in because i like to dip my sandwich in it . while i was trying to get the ketsup to come out of the pump i heard the manager say pretty loud DAMN. i turn around and he was looking at me real mean. he stared at me while talking to another employee about me and pointing at me. when i got to my seat at the back of the store he was still looking at me. so i put down the ketsup and walked up front and asked him what the problem was and he said nothing so i asked why he cussed. he said i got to much ketsup and that i needed to use the little cups. but when i tried to explain why i didn`t use them he just kept on running his mouth, so i told him i would not come back to eat there again he said good he would save alot on ketsup. i do eat alot of ketsup but it is always around 10 to 12 packs. the fry box was not full. if you turn it angled up on its back it is filled to the holes in the sides. i really hate to not go back there to eat but as long as he is there me my family or friends will not go back we are tired of him being so hatful to us all the other people have always been nice he used to be until about a year or so ago. i plan on letting every one i know about his attitude. thank you for your time, charles kennedy

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KAREN HERNANDEZ
Mesquite, US
Nov 22, 2010 11:16 pm EST

MY 2 CHILDREN WENT THRU THE DRIVE THRU AND ORDERED OUR DINNER ON NOV 22, 2010. WHEN THEY GOT HOME WE ONLY HAD 4 DOUBLE CHESSEBURGERS AND 2 FRIES. IT WAS 15.45. I WENT WIYH THEM INSIDE TO SHOW THAT THEY DID NOT GIVE THE ORDER RIGHT. THE MANAGER STARTED YELLING AT US AND SAYING THAT SHE DIDNT UNDERSTAND MY DAUGHTER (17 YRS OLD AND IS 7 MONTH PREGNATE) THE MANAGER EMBARRESED US AND THE REST OF THE PEOPLE IN THE RESTRAUNT. SHE DID FULL FILL THE ORDER BUT THE YELLING AND THE LOOKS WAS SO TERRIABLE.

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greenman
hughson, US
Mar 24, 2011 12:38 am EDT
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The manager Heather was rude. When I was leaving the resturant, she was outside smoking weed with a co-worker. I dont know the number to call to complain.

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Sabster1011
Sault Ste. Marie, CA
Jul 24, 2011 3:51 am EDT

Well i would be quite annoyed of you too if you came in all the time and used all our ketchup.. Ever thinking of bringing your own ketchup ? :P

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Steenetrick
, AU
Feb 10, 2011 3:35 pm EST

something doesn't seem right here. Any manager caught yelling at customers (unless in retaliation to abuse) usually doesn't last very long in the business.

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jnd4rusty
Rapid City, US
Feb 04, 2011 7:48 am EST

Why is the fact that your daughter is 17 and pregnant relevant to the complaint? I don't understand why that is even mentioned in the first place!

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Dojopojo
, IT
Nov 22, 2010 11:21 pm EST

You should have asked nicely, anyway using caps is a bad manner on the internet its the same as yelling

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8:35 pm EDT
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Burger King poor customer service

They close an hour before they should and if u go an hour before they close if. They are even opened they wont make you anything you ask for they say they don't have it or they are out of it. Truth is... Is they are very lazy to make any drinks and just would rather have burger king loose business.

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Burger King think twice before applying at a burger king

I currently work at a burger king in the u. P. And let me say that it has to be the most horrible job anyone can have. The store general manager is immature, cruel and unfair. She treats her employees like crap and talks about everyone behind their back. I have worked there since april 2008 and have only called in three times no being able to work. One time it was because my son was really sick and I didn't even get to stay home with him.. I had to go in. The most recent time I called in (Over two hours early) and said I couldnt work my two hour morning shift, I was hollered at, ridiculed and wrote up. If the jobs in my town weren't so scarce I would quit today! Think twice before applying at a burger king.

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Wencini
, US
May 03, 2010 7:47 pm EDT

I currently work at a Burger King in the U.P. and let me say that it has to be the most horrible job anyone can have. The store general manager is immature, cruel and unfair. She treats her employees like crap and talks about everyone behind their back. I have worked there since april 2008 and have only called in three times no being able to work. One time it was because my son was really sick and I didn't even get to stay home with him..i had to go in. The most recent time i called in (over two hours early) and said i couldnt work my two hour morning shift, i was hollered at, ridiculed and wrote up. If the jobs in my town weren't so scarce I would quit TODAY! Think twice before applying at a burger king.

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Mizz America
Lansing, US
Jan 03, 2011 9:16 pm EST

If you get treated like that its becuase you are uneducated! Fight back the correct way and stand your ground. I worked for a Burger King during HS for a few years and it was just a whine piss and moan game with everyone there. Get the hell out of there and work for a bank or something else!

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6:00 pm EDT
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Burger King rude disrespectful to coustomers and employees

lately i been going to order food at the drive through at burger king in middletown ny the coustomer service at the drive through window is very rude mc donalds has a better manerism then burger king they are short they talk to you with an attitude they give ppl an attiude at the window it makes tou wish there was another burger king restaurant in middletown there is only one and they need to work on how they treat ppl i like to eat there but if they continue to be rude and disrtespectful im gonna have to file a complaint with another agency

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Burger King customer service

I'm over here at burger king in san clemente... Um no not san clemente, i'm sorry, I live in san clemente, I am in laguna niguel that's where i'm at. I am at a drive thru right now. I ordered my food 3 times. They are mopping the floor inside and I understand they are busy... They are not even busy, i've been the only car here. I asked them 4 different times to make me a western barbecue burger. She keeps giving me a hamburger with lettuce, tomato, cheese and onion. I said I am not leaving, I want a western burger. Because I just picked my kids up from taekwondo, they are hungry, i'm on my way home and I live in san clemente. She gave me another hamburger, it's wrong. I said 4 times... She said can you go out and park in front and I said no, I want my hamburger done right. So the lady went up to the manager, she came up and said do you want your money back? I saiud no, I want my hamburger, my kids are hungry and I have to jump on that 12 freeway. I said I am not leaving this spot and I will call the police because I want my burger done righ. Now is that so hard? She did come up and I said, can I please have my western burger. She said i'm not dealing with you and she walked away. Because they are mopping the floor and it's all full of suds and they just don't want to through there.

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gigi
,
Aug 13, 2008 1:55 pm EDT

I was at the Mt Hermon rd Burger king. I asked three times for my order to be king sized and must have repeated my order 5 times. When I got to the window they asked what my order was I told them. Number 1 they didnot have it king sized and wanted me to pay the difference when I told them I had asked a few times for it to be king sized. I asked for no iced in my coke. They repeated that but still had ice in my coke. They need people that can get orders right at the window. I also was waiting for about 10 minutes for all of this to transpire. I should have still recieved my order king size. It was not my fault that they get things screwed up. I will not be going back any time soon that is for sure. My friends will be made aware of this episode.

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Laura
Saline, US
Jan 18, 2009 2:10 pm EST

The employee at Buger King at 6190 Michigan Ave. Ypsilanti, MI. 78197/ Female, caucasian, black hair, 5.5 tall in her 20's. This employee refused to accept a coupon that the company is offering. But, the problem was the way that she talked to me. She raised her voice. She talked in a rude way. I was never been treated this way. Also, she was whispeering with another employee afroamerican male. she kept saying laughing, "Have a good day", several time after I told her that I will send a report to the company. For sure I will go not be back this restaurant. I will talk to my friends and relatives this ugly experience that I had there. No longer a Customer.
Sunday, January 17, 11:45 AM

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Mama Peek
Collinsville, US
Aug 28, 2009 5:48 pm EDT

I lost the bet for dinner and off to Burger King I went. After ordering $27.44 in food in the drive thru, I get home to see that they forgot MY sandwich. My husband took the receipt and went to retrieve my sandwich after I called them and let them know we were coming to get it. When my husband returned home they were kind of enough to throw in a large fry for our inconvenience. That was nice. I opened my sandwich and it was wrong! I took it all the way back down to the store and they refunded my money for my SANDWICH. Now, I don't expect much nor did I get ignorant with anyone, I do however feel that after 2 trips down there that I should have gotten more than $3.xx for my time and inconvenience, as the manager told me that was all she could do for me. I never asked for any more than that. There are always going to be mistakes, but for those that keep going there should be a little more thrown in!

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madashell08
Orlando, US
Jan 29, 2010 1:01 am EST

I went to your store located on Goldenrod and curry ford road in orlando florida, 32822. I went to the drive through, I did not recieve my bacon double cheese burger that came with my meal. My husband went inside with the bag and reciept to show them that they did not give it to us. the manager did not believe him and gave him a hard time. well, they gave him the burger but when I checked, it was a whopper Jr. so I went back inside again and showed it to them. the man had told me that is how it came, which was not! I went to walk out with the hamburger because he wanted to argue with me about it. as I walk away it fell out of my hand and all the workers, including the manager at the time started to laugh. They did not even fix my order or replaice it when they were wrong in the first place. I have been there before with the same manager and have had similar problems with my order. They are very un-professional and act like they are under the influence of drugs. I have worked in the food service field and know that what they did was absolutely un-called for! I will never eat at another burger King for these peoples actions and expect someone to take care of there lack of customer service. my email adress is richie_kristi@yahoo.com and my phone # is [protected]. I would like to speak to a corporate manager for this location. thankyou.

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aking250f
Catonsville, US
Feb 22, 2010 9:39 pm EST

Saturday February 20th I took my son on our first father-son outing to the Motorama event in Harrisburg Pennsylvania. It was a fairly long trip for a 4 year old but he wasn’t totally melted down by the time we arrived at the Agricultural Center on North Cameron Street just off of US 81.

We parked in the Go-Kart parking lot just across the street and headed inside for a full day of looking at cars, watching bicycle demonstrations, as well as plenty of head to head racing in all sorts of different motorsport events. It was a long day for both of us and we wrapped it up around 7:15pm. After a little coaxing on my part we made it out of the building without too much complaining on his part. The moment we pulled out of the parking lot I heard what every parent of a toddler has heard moments after leaving anywhere. “I have to use the potty!” was the grumble in the back seat, and it couldn’t wait. Luckily for me as soon as I turned out onto North Cameron Street there was a Burger King just past the next stop light. Thank goodness.

I pulled in to the lot, unstrapped his car seat and we made it in before his bladder erupted. Our short pit stop seemed like the perfect time to sit down and have a bite to eat. I had hoped for something a bit better than fast food since we had already had “event” food for lunch but convenience won and we stayed.

The lobby was fairly crowded with other people filing out of the Arena across the street as well as some chatter from a boisterous man talking about his run in with a state trooper that day. After the man in front of me ordered four or five separate meals for his friends still stuck wherever he worked I made my order. The cashier was just about off of her shift and she made it clear that her ride would be rather upset if she couldn’t leave in “a few seconds.” She took my order, forgot to give me my cups, and before my son could decide which toy he wanted we had our order. We would have been in our seats from the counter but had to wait for the manager to get some large lids as there were none next to the soda machine.

My son’s new trick to eating is to have a race so he proceeded to scarf down his food all while telling me to slow down. He was done his fries and half way through his nuggets before I could even have a chance to catch up. It was almost a tie but I had a couple of fries left so he was the clear winner. After a few tries of the newest wind up toy I decided to head off to our hotel for the night. Wesley was tired, I was tired and it had been a long day.

I cleared our table, tossed our bags into the trash and headed out to the parking lot. It was nearly empty. The only cars there were a cab and a minivan with people sitting in it listening to music. My car was gone! Confused, I walked around the front of the restaurant just to be sure I wasn’t losing my mind. Wes was just as confused and was asking where our car was. I didn’t know. I looked on the light post and there was a sign that said all unauthorized cars would be towed to Hutch’s Towing at the owners expense. I was in the restaurant for less than a half an hour. At 8:17pm I called Hutch’s towing on a whim. We were standing outside next to the sign so I could get the phone number off of it. Sure enough they had my car.
Wes was standing next to me in tears. His stuffed dog ‘Bolt’ and both of our overnight bags were in a towing lot somewhere in Harrisburg. I went back inside to confront the manager about why my car had been towed. Steve, the on duty manager, informed me that they had a full lot with no customers earlier in the day and the General Manager had a contract with Hutch’s towing to remove the cars on the lot throughout the day. He told me that they normally announce to the lobby that they are towing out and if anyone is parked out there they should speak up. I had heard no announcement, no one asked me if I was parked on the lot, and yet my car was gone. The voice on the other end of the phone at Hutch’s said they towed out around 8:00pm. I told him I was in the store at that time. He then informed me that his drivers follow strict rules to announce in the lobbies, check the bathrooms and to see if anyone has a car parked before he tows out. If no one speaks up all the cars go. The time on my receipt showed 7:51pm. I was there. The manager said I should show the towing company the receipt and plead that it was towed in error. He, however, would not call and admit the mistake to the towing company. I asked him who could rectify the situation and he said to try back the following day and that he would leave a report for the next manager. Supposedly the General Manager wasn’t even there at the time of my incident, yet he was the one that placed the call to have cars towed and was the only one who could fix it when he was next at the location. He then gave me directions on where me and my 4 year old son could walk to get to the towing lot because it was “only” two blocks up the street.

According to Weather.com it was a balmy 30 degrees farenheit that night. Not exactly ideal conditions to send a man and his four year old son out in due to a mistake neither were responsible for. Steve told me that I would have to straighten it out with the towing company and if I didn’t like their answer that I should call the police. He maintained a compassionate tone but was less than helpful. All the while my son was next to me sobbing and the lobby was no doubt focused on our exchange. Before I left it was clear to me that I was not going to be reimbursed for their mistake.

On the walk to the towing company I tried to move as fast as I could to keep warm. If you’ve ever been on North Cameron Street you’ll know that it is a business section and not very well lit but it is a main route. Plenty of traffic, plenty of puddles from a recent snow, and plenty of patches of ice along the way. I spent the entire walk there on the phone pleading with the guy, who still remains nameless, at Hutch’s towing that it was towed in error and I had a receipt to prove I was in the lobby when his driver supposedly announced he was towing cars out. He adamantly stated over and over that his drivers follow strict rules and there is no way I was there. I entered the small office where he and his team of drivers stood and offered no option but for me to pay for my car to be released. My receipt meant nothing to them and he said I would have to take it up with Burger King as they called him to remove the cars. I gave him Steve’s name and asked that they called but he only said that I needed $135 and a valid drivers license. That was his only reply from then on out.

What is a father to do? Walk back to the store in 30 degree weather with a still sobbing toddler and try again to deal with a manager that has no power to do anything but refer me to a nameless General Manager or pay the fee, get my car and my possessions and try to regroup at the hotel. It was after 9pm at this point and my nerves were shot, my son was in no shape to even be in a towing office and we were too far from home to put up any kind of a fight. I paid the fee, hopped in my car, which still had my parking tab from the Go-Kart lot and drove off to the hotel.

My wife had heard of the situation and had called Steve to try and get more information while I retrieved the car and she was confident she would hear from him later in the night as he was on duty until 2am. We agreed that Wes and I should get some sleep and see what happens when Steve calls back with whatever information he could offer. He contacted my wife at 11:00pm with the customer satisfaction phone number and I decided I would try it out the following day.

My son and I attended the second day of the Motorama event and again parked in the Go-Kart lot. Oddly enough I drove past the same Burger King on the way in and there was a tow truck already there from Hutch’s towing. I wouldn’t be the last car towed out that’s for sure. Wesley and I had another fantastic day of watching racing, playing games, and making memories. He asked me several time through out the day why the man took my car and I could see that it was still on his mind and I answered him as best I could and tried to change the subject. I didn’t want him worried that we wouldn’t have a car when we left the show. After 6 hours of cars and racing we left to head home around 3:00pm. I decided to wait until I was home to call the store again as Wesley was asleep in the car before I could get out of the Go-Kart lot. Besides, I had the customer service line and it was Sunday. I doubted they would be open.

We were home around 5:00pm and I immediately pulled out my receipt, tow bill, and the phone number of customer satisfaction. Turns out Steve gave me the phone number off of the back of the receipt that directed me to a phone survey about my visit. Needless to say I was less than pleased but took the entire 11 minute survey and answered it honestly. I hope they get the score!

I then contacted the store again to express my dissatisfaction with the way I was treated and to talk to the general manager. Harvey was too busy to talk to me. I couldn’t get his direct attention as I restated my case. He told me that they do lot surveillance using camera’s and if my car was towed it was due to having been there for too long and that they had it on film I walked away from the car and not into their lobby. That was not the case and I asked that he look for himself. He was clearly operating the drive through window and not taking me seriously. His resolution was that Burger King doesn’t reimburse for parking illegally and that I should call back Tuesday February 23rd after 3:00pm and to “try” to talk to Bill. I had had enough.

I searched the internet for the corporate phone number and found that they were not open. I took Steve’s advice and contacted the Harrisburg police department and spoke with an officer there about my incident and was informed that it was a civil matter and that Burger King was liable since they initiated the tow. She assured me that I was not wrong and that if the store kept video surveillance that it would show I was in fact there. I took down her badge number and hope that I don’t need to contact them again. The moment the corporate office opened today, Monday February 22nd, I called and spoke with Wilmaria and opened a case with her. She listened to my plea and gave me a reference number only to inform me that I would have to wait three to five business days for the district manager to be contacted and for him to get back to me. I was sure to leave all of my contact information in hopes that John would call me back by Friday.

So here I sit, having spoken with 5 different people about Burger Kings mistake, and have no resolution after two days. My phone survey has netted me a free Whopper or Chicken Sandwich if I go back and purchase fries and a drink but even free food isn’t going to have me back in a Burger King any time soon. I’ve learned that even when the manager on duty admits fault there is nothing he can do to help a patron out. I’ve learned that anyone can call and set up towing even if they aren’t there to oversee the operation personally. I’ve learned that my son will follow me down a dark street in the cold and cry for several minutes even if I console him when a situation genuinely stresses him out. I’ve also learned that no matter how many people I call that a hopeless feeling won’t go away. I honestly don’t think this will be resolved. I am meeting resistance with everyone at the Burger King store and no real sense of accomplishment from the corporate office. I know I should be patient but my patients wore thin on Saturday night.

I only seek to have my money reimbursed to me for the cost of the towing and perhaps to have the cost of my meal refunded. I don’t think that a mere $144.94 is too much to ask of a franchise, a corporation, or anyone responsible for such a gross oversight as having a patrons car towed while they are inside paying for your products. The way that this has been handled to this point is beyond frustrating and speaks to the disregard the management staff has toward its guests when they are truly in need. This wasn’t a matter of cold fries or not enough pickles, a family trip was disrupted because of a managers decision to hire a company to blindly keep his lot clear. Me and my son were literally shown out the door into the cold with no recourse but to call back and hope to talk to the manager responsible in several day. Unacceptable.

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Soon to be ex customer
Gary, US
May 06, 2011 6:48 pm EDT
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I have gone to the Burger King at 35th & Grant in Gary Indiana several times. Every time I pull up at the drive thru, they make me pull forward to wait on my order no matter how small it is. They have also commented on my race several times. I am a Caucasian and most of their employees are African American. I have asked for a breakfast sandwich to be made a special way because I have servious ulcers. They always say they can't do that; however, I have seen them give others a special made sandwich. I thought Burger King advertisements say "Have it your Way." When I go to another Burger King that is further away from where I live, they make my order any way I want it, as long as it is within reason and serve to me with a smile. The lady at the drive thru on the early morning shift is very rude and I have complained about her service before; however, nothing is ever done about it because nothing has changed with her customer service. I used to go there every day, now I go to McDonalds accross the street because their customer service is much better. If you can solve this problem for me, I will be happy to return to this Burger King in the future. The employees there definately have a problem with my race and I don't appreciate that.

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childnine41
Midland, US
Aug 13, 2013 7:04 pm EDT

The last few times I have gone through BK drive through it has been a bad experience one way or another.1 other car in front of us and I waited 10 min at the speaker before anyone said"hello"or anything.Then to top it off our food was wrong and COLD.When I pulled up the the window the whole crew was laughing, having fun and on their phones.The customer service after lunch time sucks. 3 separate I have gone and have received the same experience. Yesterday I waited 15 min.again only one care in front of us.I'm tempted to apply for management to change how they run things there.The morning crew is exceptional . I have worked in Fast Food and Management, I believe no one is managing anything. There really is no excuse for bad customer service. Most people don't mind waiting as long as the are addressed in some way.

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Travis Whitfield
Baltimore, US
Mar 24, 2013 10:05 pm EDT

The fish was freezer burn

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Travis Whitfield
Baltimore, US
Mar 24, 2013 10:02 pm EDT

Today I went to the burger King on Joppa road in baltimore Maryland it was a terrible experience I went to the drive thru place my order went to the next Window the burger King employee ask me for a cigarette wow first time for everything so the employee working at the drive thru gave me my order over charge me for the two fish for five dollars then I drive off look in the bag french fries for ever order take it back excuse me sr I order one large fry and two large onion rings gave him back the bag of food he comes back with one large onion ring sr that's. Not what I ordered he slams. The window I park my truck go inside ask to speak to the manager the she says I'm sorry sr and gives me what I ask for but this place should be shut down ghetto no pride nasty ignorant people

DIRM74
DIRM74
Albuquerque, US
Jul 27, 2012 3:32 pm EDT

You're such a kind man peter dear.

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5:17 pm EDT

Burger King worker

I was visiting family in Bethlehem. My name is Stevie Rogers. I was so upset to see a Asst. Manager being so rude to a worker there! The manager name is Sue, the worker name is Shariel. Don't talk to people like they are trash the poor girl was doing her job. I was a manager of a fast food restaurant before you your worker with Respect to get the job done! I know Burger King does not run business like this. Please look into did matter. Thank you.

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Burger King fingernail in my sandwich

My friend and I decided to go and eat at burger king yesterday for lunch. I ordered the whopper sandwich meal. We sit down to eat and i'm a couple bites into my sandwich when I realize that i'm chewing on something hard.. So I spit it out to see what it is, and it turns out to be a human fingernail! I start shaking from being so grossed out and decide to bring it up to the counter to show the cashier and manager. All they do is briefly look at it and offer me another sandwich! I asked for a refund because there is no way I am going to eat anything else from burger king again! I then throw out the rest of my half eaten sandwich, fries, and drink and my friend and I leave. After leaving I decide to call the burger king and speak to the manager to see what further action she took. She just kept apologizing and told me that all the employees wear gloves and that she has no idea where the fingernail came from. She told me to go back anytime and she'll give me a free salad or something!
I will never go back to that burger king or any burger king for that matter! I was sick to my stomach for the rest of the day after that and am now scared to eat anything really!
As of today, I called corporate office to file a complaint, but it didn't seem like they took it too seriously either! Just shows you how these people run their business! Ewwww! I feel absolutely traumatized from this whole situation! I dont think i'm eating out for a long long time!

Unfortunately, I didnt get a pic of the fingernail as it all happened so fast! And I handed off the fingernail to the cashier! To anyone reading this, be aware of what youre eating because you may come across a fingernail in your sandwich! Gross!

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Kristin Lrmoner
Gray, US
Jun 29, 2012 9:44 pm EDT

Guys this is all a scam to get free money the exact same thing just happened to happen at Wendy's

Wendys — fingernail in my sandwich!

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Kristin Lrmoner
Gray, US
Jun 29, 2012 9:43 pm EDT

First of all when you wrote the exact same review to Wendy's I believed you when you said someone was posing as your friend. However now I see that this is all a big scam. Where are you going to f"ind" the next "fingernail" in your pizza from Pizza Hut? My husband is in the military defending our country and it is a shame that people like you are ripping fast food chain's off with lies.

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TES1981
Urbandale, US
Jun 29, 2012 9:40 pm EDT

I hope you get money from both Burger King and Wendy's for this "unfortunate" incident.

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5:58 am EDT

Burger King they have no plastic gloves on

I put my order in and while I was waiting for it to be done I was looking through the opening where the lady was preparing the sandwiches for the customers. She was putting her bare hands in the lettuce and tomatoes and the other fixing you put on your sandwiches (she had no plastic gloves on). When I saw this being done I told the manager behind the counter I did not want her handling my food like that. The manager acted like she didn’t like what I said, but turned and told the lady to put gloves on to prepare my sandwich.

If this is the way food is prepared at Burger King I will stop eating there and tell my friends the story and they may have second thoughts about going there also.

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WalkerTex
Brisbane Metro Area, AU
Jun 27, 2012 7:52 pm EDT

Don't be fooled Iron Muffin doesn't wash anything.

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Burger King horrible customer service

I witnessed the worst customer service from your manager Lillian at your Puyallup, WA store on 111th and Canyon RD. A guy in drive thru told her that he was missing a burger and she basically called him a liar and said I am not giving you a burger, I know I already gave it to you, and when I stepped in and told her look the customer is always right give him a $3.00 burger that you'll throw away anyways if it sits there too long. She argued with both of us, and when I told her to F-off she said right back at ya. My family of 6 then walked right over to Jack in the box and spent $50.00, which your company lost out on all because of your worthless manager Lillian, we were there Sat 6/23/12 around 1pm. I will NEVER EVER support Burger King again.

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Lisa Davis
,
Apr 24, 2008 7:08 am EDT

My husband and I stopped at a local Burger King last evening at around 7:20pm. We pull up, no one in the parking lot on the front side of the building and only one car in the drive thru, so it looks dead….we order…two burgers and a medium fry. Nothing extremely difficult. We pull up to the window…wait and wait and wait…then she takes our money. While we're waiting we notice several cars parked over to the right side, we think they are customers inside or employees cars…well then we see an employee take a bag out to a car. Then the car in front of us at the window where you get food pulls up and sits and waits without getting food..then the girl who took the money comes back and says"can you pull in a parking spot, we have to cook your food". I'm a little ill, but we've paid already. So we go to a parking spot. And we sit there and wait forever. There are people who just leave after a while, I mean they've paid and havent gotten their food and just leave! Then the girl finally comes out and she has the totally wrong order!...i cant be mad at her, she's just a runner and she appologized for having the wrong order and for it taking so long, but the people inside…they need some training! I work in the customer service industry and if I did that poorly at service at my job, I wouldn’t have it! But we finally did get our food. This is not the first time I've had a bad experience at this BK, but after this I won't be giving it another shot and returning. My husband had a horrible customer service experience at a BK in Gaffney, SC. That store tried to take his money twice. He paid, got his drinks, pulled up to wait and when they brought his food they asked for him to pay, again! He tried to explain that he paid when they gave him his drinks but they didnt want to hear it. He went inside to speak to a manager and she was quite rude and basicly didnt want to admit they were wrong, so he proceeded to cause a scene. Needless to say he doesnt go back there anymore either. I do find it interesting how there is no customer service line where you can call and directly complain about your experience to the company. Also, on the reciept i recieved i notice how they 'accidentaly' put the incorrect area code for the phone number. I wish I could work somewhere where I had no responsibility for customer service or had to be accountable for my actions. If thats the case, then why don't we all work for Burger King?

Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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