Buffalo Wild Wings
reviews and complaints

"Is Bdubs a good place to work?" I'm often asked. Unfortunately my answer is not a simple yes or no, but more of a "that depends". It depends on who you are if your a female at all the answer is usually yes, especially between the ages of 16 and 24. For women buffalo wild wings offers a great work environment, with loads of opportunities to climb the corporate ladder. But if you are a man between the ages of 16 and 30 then the answers is a big fat NO! I have worked there for 7 months now and and just realized that I've hit the glass ceiling without ever leaving the floor. On the other hand, the beautiful young girl that I began working this job with climbed the corporate ladder rather quickly. We started around the same time but she was promoted within the first two months to cashier. I've been here seven months and I've had only one cashier shift. I was also promised a server position around Christmas time and guess what? I never even saw the training manual. Shocker! But what really pisses me off is the fact that they're hiring servers left and right even though on their case about waiting tables. Nothing good has come from this job and the money sucks for the ### I have to deal with on a daily basis.

I recently went to the new Buffalo Wild Wing in St. Marys, Oh and the waitress didn't give us any refills, the appetizer came out right before we were getting ready to leave, the waitress "helper" asked us to get our food of of the tray because she thought she would drop it, my food was cold, and also I found a hair in my food. They took the potato wedges off the bill for having a hair in it but never offered me new ones. I was very displeased. If you are going to open a new business I understand that it might not be all together the first few weeks but make sure the workers know what they are doing and are properly trained!

On the evening of Friday Dec. 30th, I intended to treat my 3 year old daughter to a father/daughter restaurant night. What I got was an eventless evening of dissapointment and a belly full of disgust. I drove to the local Buffalo Wild Wings on Coulter st. and approached the door carrying my baby girl. When I got to the door I noticed two employees conversating while leaning against both doors. I waited a moment and the older caucasion worker acknowledged me and smiled. I smiled back and pulled the door. It appeared to be locked and the man shooed me away with his hand. I was cnfused by the unwelcoming so I tapped on the glass. All of a sudden he burst the door open, almost slamming into my 3 yr old daughter, with the man furious at my knock. "Na uh, You think you're somebody, Knocking on my door?"

Recently, a few friends and I had decided to go out to our local Buffalo Wild Wings restaurant for our friend's 21st birthday. We thought this would be a great place for us to get some food and drinks. We had all been there multiple times before and had no complaints. The night we decided to go there were a few different events going on- game, UFC, etc. We knew the restaurant would be busy and expected a longer wait for our party of 10. Half of our party arrived and put their information on the wait list and were told the wait would be 30 minutes, we thought this was reasonable and decided to wait. Later on, the rest of our party showed up, hoping for all of us to be seated shortly after their arrival. Half an hour went by and we were not seated. We asked the host how much longer they thought it would be and were quoted another hour wait. We wanted to stay as this was one of the only places that everyone agreed on. Our wait continued, an hour went by and frustrations were running high. Once the hour had gone by and it seemed as though nothing would be done about it (and after receiving rude remarks and attitude from the host/hostess) we asked for the manager. He came over to us and I decided to speak for all of us and let him know how frustrated we were that we had originally been told the wait would be half an hour, then an hour, and now 2 hours by the time I spoke with him. I complained about the awful host and hostess who continuously gave us attitude when we asked how much longer the wait could be, the fact that he had been told by his staff that we were "###" but did not come over and ask us what is going on how he can help. Instead of assuring us that we would be seated soon or he is sorry for the inconvenience, he dismissed my frustrations by stating that we were never told our wait would be 30 minutes, that he cannot seat a party of 10 on a busy night and said the following "What do you want me to do, tell people to finish their food and to get up and leave?". I attempted to explain to him what had happened and was continuously interrupted by him with my complaints dismissed by excuses as to why his staff was frustrated. The bottom line is... I don't care how frustrated or mad you or your staff gets, there is NO excuse for awful customer service or an attitude when we ask how long the wait could be. Yes, frustrations run high when you have hungry customers waiting to eat and asking how long it could be, but attitude and continuous glares and rude remarks are not acceptable from a restaurant. We left with the manager's card and the promise that we would all make complaints to corporate and he had no words for that. I will never go to this Buffalo Wild Wings location after experiencing such awful service, and without even being seated yet! The only way I will go to another Buffalo Wild Wings is at a different location with friendly staff!

I would just like to say that I love this location. The people that work here are always friendly to my family and friends that come here with me. There is one problem though. One of your managers there is very rude to his employees and you can tell because sometimes they look kind of flustered after he has spoken with them. I ordered a take out order last week and he was sitting down and he asked how I was doing. When I said I was doing fine I asked how he was doing and he said 'I'm doing ok considering I just got diagnosed with diabetes a couple of weeks ago' . Now I'm by no means saying I don't like the man, I don't know him, but I just think its kind of weird that he would tell a complete stranger that.

I had a bad experience on my daughters birthday and it has gotten worse since that day. I originally asked for a chair with a back for her birthday since she has a disability, but the server said that wasn't possible, yet they would not relocate us to a table that had a chair with a back. I was told to leave that day with my family prior to eating. Five months later I returned to meet a few friends and eat dinner. The server recognized me a immediately called management to our table. Again, I was asked to leave. What did I do? The manager said I threatened the server yet the five other people at my table suggested to have the server come to the table and resolve the issue. He told me to leave. I am being harrassed.

I usually go to bww every tuesday and sit at table and have wings and beer! Well I had started to noticing that my wait time kept getting longer and longer, so I finally said something to the manager! Well he said how sorry he was and that I wouldn't have that problem again. So the next tueday I went back in there again, took a seat and waited 30 minutes before I finally just got up went to the same manger complained and got the same answer as before! So. Needles to say as much as I like bww they want be getting anymore of my business!

My son which is 18 yrs old and his girlfriend 16 yrs old. They wanted to go Buffalo Wild Wings to eat and they sat down at one of the booth. A waitress came over and ask to check their ID and told them that they can only order carry out. They can not serve them to eat in the restaurant because of their age policy. They said that because his girlfriend is 16 and she have to be accompany by an adult that is 18 and older. My son told her that he is 18. The waitress then change her answer and said "Ooooo...she have to be accompany by her parent or guardian. The policy posted by the door did not state that, It just said under 18 have to be accompany by an adult.

I was interviewed by the Bar Manager and General Manager at the new Buffalo Wild Wings in Ames, Iowa. They originally told me that I would be getting $8.50 plus tips (tip-share) as a part-time greeter/cashier. I took the job, and management told us through orientation that they would discuss tip-share after orientation was over, so I waited. In the meantime, I was harassed by a woman working as a trainer for corporate, she favored the younger (teenage) workers and looked the other way when they refused to do their jobs (mostly sidework.)Three workers (myself included) picked up the slack, cleaning toilets, rolling silverware, mopping the floor) because these girls would lie about doing it, or just not attempt to do it at all.

I was one of about six of older employees, and by the time I left all but two quit. I had regular comments about my age (I'm in my mid-twenties) and I was bullied about being "old" and it caused me quite a bit of stress, especially since the teenage girls (the majority of the employees) refused to work with me. I can understand that there will be some drama, clique behavior and fighting especially considering the environment, but I had so many teenage servers refuse to wait on customers (they would sent them back to the greeter/seater, telling them loudly that "they probably wouldn't tip, give them to someone else!" None of these girls were reprimanded.

The last straw was when I overheard my trainer use several racial slurs referring to asian-americans. My husband is asian, and so are a large portion of my family members. I decided that it wasn't a family environment and made plans to look for another job. However, pay was good - so I kept trying to convince myself to stay, and my husband supported my decision. Later on in the week, a couple of my cousins (of Laotian background) dined at Buffalo Wild Wings and the server jokingly made some off-color jokes about asian customers, and made a poor attempt at speaking mandarin saying gibberish such as "ching a ling a chong". They were offended and told me that the restaurant was horrible, they would never dream of going back.

By the time I was made aware of the treatment of my cousins, I was ready to leave. I got my paycheck and it was less than what I expected, I confronted my trainer about it, and she said that Buffalo Wild Wings never does tip-share because the poor waitresses (teenage girls she loved so much) only make so much money an hour. I know that, and they were aware of that upon hire. I have a lot of friends in the restaurant business. However, I was promised that tip-share would be included in my pay by both the General Manager and the Bar Manager, and nothing was done about it.

Due to all these problems and the amount of stress and unprofessional behavior, I ended up quitting. My friends and family refuse to dine in anymore and instead we opt to eat at home. I tried to get the number of Human Resources or corporate in order to file a proper complaint, but it was never posted anywhere in the restaurant.

There was a hair in my celery that came with my wings and the shift lead told me that the celery is complimentary and asked me what do I want to do about the hair. I was taken back at the fact that he told me a part of my meal was complementary then asked me what I wanted to be done with an attitude. I asked what is the company policy for hair found in food served to guest and he told me there is no such policy. He kept walking back and forth between our table and the Manager trying to figure out how to compensate us. I ran out of patience because he told me he would take of 15% of of $50 bill, came back and the discount totaled $47. Simple math, 10% of $50 is $5 which means he didn't even take off 5%. Then he came back and gave us separate receipts and the bill still added up to $47. Finally he came back with the bill and gave us $15 off. After waiting 10 minutes to get service for our drinks, waiting another 20 minutes for our food, then to be served the wrong order and have to wait another 10 minutes to get served a piece of hair on the side and have to jump thru hoops with a shift lead that has no idea how to deal with customers, yea I will NEVER go back to that BWW. I attached our receipts, I'm pretty pissed about the 48 hour cap on BWW's website for customer feedback! That's some BS!

I came for my first time to Buffalo Wings after hearing good stuff I was WRONG I had the chicken wrap meal and found a very long gross HAIR in the wrap. I could not eat after that and have my doubts about a return visit and recommendation to others!

Let me start out by saying we love BW's. Just went last night to Buffalo Wild Wings in Oldsmar, Fl. First off our beer tasted like soap, obviously the 23 oz. glasses were not rinsed or washed properly. After we mentioned it ton the waitress they were taken off our bill (nice). We ordered 18 wings, split the flavors (nice). While waiting for our food I started calculating prices off of the menu. I was shocked and pissed at what I found. For 6 wings you are paying 88 cents a wing. For 12 wings your are paying 74 cents a wing, for 18 wings you are paying 77 cents per wing. These prices are RIDICULOUS. Can you imagine paying 88, 74, or 77 cents for a SINGLE chicken wing. While looking over the dollars rest of the menu you are hard pressed to find any entree under 8 dollars. We are eliminating Buffalo Wild Wings from our dining choices, simply because we can not justify paying this much to eat out. I will miss BW'S!

I am writing a complaint to all the complaint boards, Buffallo Wilds Wings, Better Business Bureau, etc. I will continue to write until I get a resolution or get bored. I was not feeling well and my husband and I decided to order food in. We haven't had Buffalo Wild Wings in a long time so we decided to call in an order to go. When I called, I had asked for ranch dressing with the order as well as an extra blue cheese. The lady that took my order, Colleen, informed me that the extra blue cheese would cost me an extra $.60. It wasn't the cost that upset me, but the way she said it. It was as if I was going to decline the sauce and could not pay the extra $.60. It was quite demeaning but I shrugged it off and told her that it was no problem. I wanted the extra blue cheese sauce. She said that we could pick it up in 10 min. My husband left to go pick up the order. Eventhough, we live in the next city over from the establishment, it was Sat. night and traffic is horrible around the mall which is where they are located. It took my husband 1 hour to go there and pick up the order and return with it. I was starving having not eaten anything all day because I was sick. Much to my surprise, when I opened the food, the extra blue cheese was not there and they had given my Southwestern Ranch as opposed to the regular ranch. I'm used to restaurants not checking orders and getting them wrong. I'm not oblivious to this at all. I then pulled the receipt and realized that they charged me the extra $.60 for the extra blue cheese sauce. That's when I needed to call the establishment and complain. Mind you, if Colleen did not make it such a big deal when I ordered the sauce, I don't think I would have called them back. I mean, really, what are they going to do for me that is going to help me in eating my food at the moment? Nothing. However, I was so mad at the initial implication that I could not afford to pay the extra $.60 that I really could not stand by and let it go. When I called, Colleen answered the phone. I had told her what had happened and she was so non-challant about it that it drove me nuts. I just wanted her to know that she messsed up and that this was not good for business. She never admitted to anything. Nor did she apologize. Again, not surprised. It was a restaurant and I really don't expect much. What escalated the call was when she blamed my husband for the order being wrong. She actually said that your husband should have checked the order before he left and made sure it was correct. That put my brain in full gear. She had asked me earlier if I wanted to talk to a manager and I declined. However, now, I did want to talk to a manager. That's when I got lovely Lisa on the phone. She claims to be a manager. Again, I use the word manager very loosely. She apologized for Colleen and then in the middle of the conversation said to me again, "we go over the order with the customer before they leave and they initial that everything is correct." I asked my husband and he said that they never took anything out of the bag. They simply pointed to everything and he specifically asked about the sauces and the person, I'm assuming was Colleen, pointed to the box with the sauce and said that it was in the container. Yes, he signed and returned home. She offered me a $10 food credit for the next time that we were there. A $10 credit? I never wanted to go there again. They were rude, insulting and down right abusive. Lisa asked what else she could do for me. I simply stated that it's not about what she can do for me at the moment. I was not about to run out and get sauces so I could eat my food. It was about how they are treating customers. If she was the manager, she should know this. I told her to mail me the $10 credit because I never want to go in that particular location ever. After, about 5 min. of her not responding, I get a "hello" on the other end. It was the owner of the establishment. Now I really need to say something here. I know that you do not have to have any customer service knowledge or appreciate the service industry to own a restaurant. However, this particular individual, refused to give me his name, was the most arrogant, rude, inconsiderate and abusive individual I have ever dealt with in a customer service capacity. He would not let me get a word in and when I asked for his name so I can include it in my letter, he said, "letter, what letter. Who do you think you are going to write a letter to?" When I told him corpoarte and the Better Business Bureau, he laughed and with another arrogant tone said, "I'm it lady. There is no one above me. I am the owner." I replied, "Isn't this a franchise? I can write a letter to corporate." He said, "Yes it's a franchise, but don't bother writing a letter because they are going to send it to me anyway." After a couple of more minutes of his abuse, he finally said the thing that was the last straw for me. He said, "what is it you would like us to do, throw Colleen out in the street so you can run her over with your car?" That was it. I was speechless. I really could not believe how this phone call escalated so badly. I was offended and told him so and he simply said, "This call has lasted long enough." Then all I heard was a click. Wow. I have only written 2 complaint letters in my life. This is the 2nd one. So, you know that this was a horrible experience that I needed to share. After that grueling 15 min. call, my food was cold and I wound up throwing it in the garbage. It was disgusting. I don't know if the food just tasted bad because it was cold by then or if I just couldn't stomach eating it after all that. Nonetheless, I will write a letter to corpoate BWW a week until I get an apology and a credit for the food that was thrown out.

Buffalo Wild Wings just opened in Mt. Vernon, I'll and my husband and I decided we would try it on my birthday. It happened to be new years eve so we figured it would be busy. We only had to wait about 20 minutes to be sat, but it took at least 5 minutes before we were greeted by our server, Hannah L. We told her we wanted the appetizer sampler to start then we would order after we got that. It took 15 minutes for us to get our watered down draft beers. During the time we were waiting for our app, our server was sitting in a booth next to us eating off of a customers plate, which was not appropriate! About 20 minutes after ordering, apparently a friend of. Our server came in and sat at a table next to us. They got their food before we got our appetizer. About 45 minutes after ordering, we got our CO
LD appetizer. At that point we had nothing to drink, were missing things off of our app and had no plates to eat off of. 10 minutes later the server came to check on us to get us the rest of our stuff. At this point I told her we needed our check. The total was about $17 nd my husband put down a twenty. Instead of her saying she will be right back with the change, she asked do you need your change back? I'm sorry but you don't ask for a tip!
There were two shift leaders or managers there but I didn't see them stopping at ANY tables checking on customers! I've told everyone I know to not ever go there! This was by far the worst dining experience I have ever had or seen. And I served for 4 years so I have seen some bad ones! I will never go to the Mt. Vernon Buffalo Wild Wings again!