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general manager
I went in with some high school friends after a game. We had been in there a few times this foot ball season. On one other occassion the general manager approached my friend and I who were exiting the bathrrom. He asked us if our service was going well and if there was anything he could do. I said things were fine and we were good. He asked if I were interested in a job and that he would be willing to sit down with me and interview me. I gave him my cell number and he said he would call when he had a time to meet. I got a call from (d) and went to meet him but not at bww. He met me at taco cabana. I left after ten minutes because he came on to me and mentioned nothing about the job and had not application for me - I was intimated and scared. I have not been in there since.
The complaint has been investigated and resolved to the customer’s satisfaction.
inappropriate employees
I was out with my family and I was watching one of the waitresses named Mary talking with some customers. She didn't seem to have the best attitude anyways. So I'm glancing over to see a television, and I see her just drinking some customers beer right there. Now, I work in the restaurant business and I know that employees should never drink on the job. It just seemed inappropiate and not very professional. She also just had a bad attitude with her co-workers. It made me feel really uncomfortable.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Nadia,
What day did you witness this issue? I would like to address this appropriately.
Thank you
managment arguing with employee
management failed to close the office door when cursing and yelling at an employee. Manager #2 yelled in the employees ear very loudly literly hurting his eardrums.Harrassing on a daily basis.
The complaint has been investigated and resolved to the customer’s satisfaction.
materialistic owner with less than subpar customer service skills
Do not go, especially not for ufc!!! The food is tasty, that deserves 1 star, however the management and customer service is horrible, and the owner tries to justify the actions of the (In my opinion) napoleon-complexed manager, lou. We paid $40 for the cover $10/person, and when we asked 3 servers to speak to the manager, he finally came to hear our...
horrible server
My friends and I always go eat at Buffalo Wild Wings after work and we go there atleast 4 times a week and always have awesome service. We went eat tonight after work our servers name was Bree she was by far the worst server we have ever had. She was unfriendly, never smiled, and was also rude when we arrived to meet our other friends. After she took our drink order she brought us our ticket before our food was even out. She was just horrible from the beginning not to mention my friend & I who were a little late ate our food over dirty trays that she did not pick up off of the table from when our other friends left.
The complaint has been investigated and resolved to the customer’s satisfaction.
Okay I have had 2 horrible experiences at this particular location. Whatever you do, DO NOT go to this location if you're ever in town, they suck, the whole place is run by stuck up [censored]es and people who can't count to 10! Anyways, first off they always forget to refill my drinks, which is a 1 strike, you're out deal from me giving a single penny for tip. Our waitress that night, refilled my friend's cup and completely ignored mine, even though my cup was clearly empty right there in front of her. I complained that first time and got $40 in gift certificates as an apology from management, which was something more than expected. The waitress gave me a personal (sugarcoated) apology with the manager present. The second time around, we were waiting for our food for 30-40 minutes, which was probably the longest I have ever waited at a restaurant! People who came in after us were getting there large orders first, which was completely f*cked up. The waitress yet again forgot to refill my cup, which meant $0 tip thank you, you blew it completely there ma'am. ^_^ I complained a second time and got some more certificates which was sweet, but I swore I would never EVER go to the location again. I am posting the address and phone number of this location on here to show you how much I hate this location and warn you to NEVER go there! F*ck you BWW, I'm goin to Hooters! PEACE!
Waitressing is tough sometimes. I have friends in that field of work. Lots of memorizing and mistakes do happen. No big deal. But the nightmare that ensued after one waitress' mistake and then lack of intelligence to own up to that mistake cost us a total buzz kill.
My boyfriend and I met up with 4 other couples already at the bar area of Buffaloes. Several drink orders were placed and my boyfriend received the wrong drink. No biggie. The night carried on and another couple joined our group. The couple to our left asked for their tab. They paid and left. Then the rest of us asked for our tabs. Our ticket ended up having an extra beer charge along with the charge for the wrong type of beer. Meaning she messed up the tabs pretty much for everyone. We aren't scene makers so it was no big deal. My boyfriend and I just wanted the one beer taken off. She refused and got management. We spoke with management and he kept asking "are you sure it wasn't yours?". I said it was the couple to our left who left early. Their signed stub was too low because he had more than one beer. The waitress swore he only drank one. It took 30 minutes for the manager to finally give in and remove the false charge. Within the 30 minutes, only one couple stayed behind with my boyfriend and I. We paid and left. As we walked to our car, two different waitresses ran after us asking where the LAST COUPLE to join our party went. Turns out our waitress forgot to make sure they paid because she was too busy fighting over a $7 dollar beer with us. My boyfriend did not know the couple directly and immediately offered to call his friend who knew the couple. He went back inside with the waitresses. I waited in the car. 45 minutes later the couple arrives to pay and my boyfriend returns to the car. Turns out the manager had refused to let him leave. He was demanding MY BOYFRIEND pay the tab of the couple. When my boyfriend refused, the manager demanded he hand over his drivers license for not paying. My boyfriend refused. The manager proceeded to threaten my boyfriend with calling the cops. The only logical explanation is the manager was banging our waitress. Why else would management treat customers like that? We were never rude, upset or trying to get anything free. We even offered to help get the couple back to the store. Looking back I wish I would have called the cops. This happened a year ago and haven't been back since. This is what the company gets for hiring ex-cons and high school dropouts. And yes that's a rude assumption based on their appearance and intelligence. For everyone out there, make sure you politely point out mistakes to a waitress or waiter. They might be related to our dumba** waitress and think they are perfect.
The last one there is the one stuck with the tab. Had the manager called the cops, the cops would have told him the same thing. It is not the waitress fault the couple tried to stick you with their tab. I feel for the waitress here. 4 couples consuming alcohol and when you knew a mistake had been made, you failed to make sure all the checks were right before people started to leave. That makes you partially at fault.
We always keep a written tally of our drinks. Even when we dine alone.
If you go there 4x a week n had 1 bad experience then wanted to do this your never gunna b a happy person ur whole life... I wish I got to rate your job performance 4x a week to see how many times you sucked!
I don't blame your server. It is teenage punks like you that make that job suck.
This explains Irish's 1050 and counting posts. Now Irish if you ended all of those words with a period you would sound like Captain Kirk.
Jerk. :P
What the heck, Irish. Post all of your thoughts in one reply. Sheesh. :)
Get over it. Being a server sucks. Especially at Buffalo Wild Wings. I worked there for 3 years, and hated every second of it.
I actually take it back.. Hooters ###in sucks, I'd rahter go back to BWW lol
survices
I went to buffal wild wings last night in westland on wayne rd. the ppl was so freaking racies and mean to me and my boyfriend i wanted to cry. They gave us sum refried fries, the ribs was cold and nasty and lasty the popcorn shrimp was extra hard. They lady that was serving us was mean and nasty to us. I tried to call and they told me there was nothing that they could do for me besides make a complaint on there website. But guess what the website didn't work. I will never vist Buffalo Wild Wings again. And what make it so bad that was he first time ever that i went.
The complaint has been investigated and resolved to the customer’s satisfaction.
Judging by your poor grammar and the fact that you ordered ribs, I'm guessing you're just a typical dumb ###. Go jump off a bridge.
It always amuses me when people say someone was racist in a complaint yet offers no reason why they felt this is the case. Below is the link to leave feedback, I found it in about 20 seconds.
http://listening.buffalowildwings.com/contact.php
horrible work place
I was terminated after a group of high school girls complained that i had rudely asked them to lower their voices. I had five tables walk out becuase of this group of unsupervised kids. The manager never asked them to lower voices in order to keep the other customers happy in a family resteruant enviroment. I have never been late to work. I always worked my days scheduled and even picked up days to help them out. I know of many employees who has had their mother call in for them.Some will walk into work an hour late every scheduled day! For one complaint from a so good luck keeping a job at BDubs group of inconsiderate high school kids I got fired hours after the fact that night. This occured around 8 that night but i was mentioned nothing to until I closed! A write up I could understand it was a first offense I never even had a write up. It was not my place to lower their voices but the manager was not in my opinion doing her job. So for future reference do not work at a Buffalo Wild Wings. The first customer complaint you get you are automaticly fired! No write ups nothing! Everyone isnt going to please all customers so good luck keeping a job at BDUBS!
The complaint has been investigated and resolved to the customer’s satisfaction.
Agree
I agree it's a horrible work place. I'm a 24 year old woman and I'm being harassed by my coworkers (teenage girls!) It's like high-school all over again! TERRIBLE! Sure, it's a fun atmosphere but I believe there's a time and place for everything... especially when there's children present that can overhear everything that's going on around them. I'm quitting and NEVER going back!
managment abuse
I am an employee in Buffalo Wild Wings in Goshen, and I want to say that working conditions do to management are dreadful. With unemployment being so low there really aren’t many other options left, but to stay and undergo the abuse from the management. In the Buffalo Wild Wings in Goshen the managers have favorites that get away with anything. This is all...
Read full review of Buffalo Wild Wings and 1 commentthieves
I worked for Buffalo Wild Wings. They are thefts, they make you tip out 4% -3% of total sales to the salary paid managers... Some one needs to put a stop to it. Us as servers don't make any money as it is and they turn around and make us give them our hard earned money.. "even to the GM" Can someone please tell me whats wrong with this picture. Oh by the way its the Buffalo wild wings in Alabaster Alabama... Oh did i forget to tell you that also they make you work off the clock, and they shave your hours so that they don't have to give you a pay check..
The complaint has been investigated and resolved to the customer’s satisfaction.
try working for a gm that is 22 and all he sees is the money signs.. there is no proper sanitation followed servers eat off of customers trays before taking it to the table. not to mention i never see any waitstaff wash their nasty as hands before doing any food running prepping or nothing. the gm is also sleeping with waitstaff.. he doesn't enforce any of the policies set forth. i work in the kitchen i have had my hrs shaved but i had my printed time tapes that i print out every time i clock out, when i was getting shorted hrs on my check once i started printing out my time slips at clock out it stopped after 2 checks. i still print them out today... and yes the the tip out is unfair. our store the waitstaff have to tip out to the bar... i don't know the % but even if they don't have any tables that order a drink from the bar they have to still give a % to the bar? how is that fair.. and anytime i put an order in the window to be ran for the bar no waitstaff will run it and i don't blame them...
I've been working at BWW for 5 years and they do shave your paychecks. My friends in the kitchen have proof, although it is a franchise store I have worked at corporate stores and they were a lot better. "I" working in the kitchen got kicked out of BWW for having my hood on in the dinning room, and on my day off. and still have my job. I've seen way too much and they do not follow policy.
sexual harassment
Mgmt: "Zeke Cantu", Corpus Christi, TX BWW is responsible and should be held accountable for his disrespectful actions and EEOC title VII violations. Zeke Cantu grabs women's ###, has been seen making out with staff and brags about "f*cking" all the female staff. Zeke's day in court is coming and BWW will be held accountable.
Read full review of Buffalo Wild Wings and 3 commentsmanagement and staff
On Thursday, February 12, 2010, I went to BWW to place an order for my co-worker and myself. When I got there it was pretty quiet for a Thursday, so I expected to be in and out in 15 minutes. WRONG!!! The cashier was RUDE!! She was text while my order. It took 25 minutes to get my order. The noticed the manager and workers in the back horse playing and not...
Read full review of Buffalo Wild Wings and 2 commentsunprofessional management
My friends and I went to Buffalo Wild Wings last night and I must say I feel very fortunate that I am not an employee of this company and dependant upon income from them given their policies and more specifically the way that management treated us and their own employees. My friend was cut off and told by the waitress that he consumed too many drinks for...
Read full review of Buffalo Wild Wings and 2 commentshorrible and unprofessional service!
The actual layout of this restaurant is scattered and confusing. When you walk in the door you have to search for the hostess. After finally finding her, we were told of a 50 minute wait so she said we could go look over at the bar for a seat...she didn't even walk us over there to a table she basically was telling us to fend for ourselves..so after looking like idiots and not finding a seat we decided to leave. We had to weave through huge groups of people who were waiting to be seated..the place was a fire hazard. Then we decided to order to go. I was told the wait would be 15-20 minutes. So we went walking through the mall for a half hour and came back...the 3 cashiers at the check out were SO unprofessional and did not know what they were doing. The guy told me my food was not ready (mind you i had only a cheese quesadilla and chips and salsa to go). Instead he said I could pay for the meal right now..so I payed and took a seat for another 25 minutes. As we sat there one of the cashier girls told a customer "go tell your friend at the table i think he is hot". Soooo...then my boyfriend decided to walk up and ask again if my simple meal was finished..this time an older guy was up front with the 3 clowns. He looked confused and checked the computer and ran in back. 5 minutes later he came out with my food. When we finally got home I noticed my cheese quesadilla was cold and rubbery and stuck to the paper it was packaged in (meaning it had been sitting out) and the chips were cold and nasty as well as the salsa..it tasted like someone squeezed a lemon in it. HORRIBLE FOOD, HORRIBLE SERVICE...I am appalled. I will no longer patronize an establishment that is so careless to paying customers. I work in customer service and I am well aware that first impressions are extremely important. I think corporate should keep an eye on this location...it is a circus!
The complaint has been investigated and resolved to the customer’s satisfaction.
sounds like you had a bad experience, but just to let you know the bar is always open seating. it's company policy, customers seat themselves and the hostess doesn't deal with that side of the restaurant.
clearly it was a busy night, so it's not the restaurants fault that people were waiting to be seated. they can't just create tables as people walk in. so dont be angry about that because it seemed hectic. bww often ends up "standing room only", if you don't like it, then don't go there. the full name of the restaurant is Buffalo Wild Wings BAR and Grill, so expect that kind of bar atmosphere. people go there for drinks and sports, not necessarily the quality of the food. if you want that, go to a five star restaurant.
and the cheese was stuck to the packaging because it was put in there when it was hot, and probably by the time you got home it cooled down. and the chips and salsa are always cold. they make them in the restaurant everyday but they dont keep them heated. and we dont make the salsa, it's the salsa we are given. so it tastes like that ALL of the time.
i can understand being upset because it took a long time to get your food, but honestly the kitchen was probably having a much more frustrating time than you were. i doubt that you have ever worked in a restaurant, or at least a busy one.
poor service and food
My wife, my son and I visited the Jefferson City MO location earlier this evening. No waitress was assigned to our table so we had to wait, after 45 minutes waitress finally came to our table and said they could not fill our order, they substituted another item which was poor quality. My food was overcooked, the burger was hard as a rock. We will not go back, we will make sure others know the poor service at this location. We have been to other locations where food and service was good. This place needs a lot of work, quickly. We will think a long time before going back. We spend several hundred dollars a month eating out.
The complaint has been investigated and resolved to the customer’s satisfaction.
i took my son to sidney ohio bw3..i decided to eat light since i gave him 50$ for his birthday ..had the 3.99 chips and salsa..several of the chips almost broke my dentures.after 8 chips i quit..and their salsa is nothing but tomatoe paste with chunks of tomatoes..i have been a regular there for a long time..there answer to my small complaint(which i rarely do)..we"ll catch ya next time your in and took my money..think they will remember me? heck no..well.the chips and salsa were in the trash before we came back from smoking..cant argue there..oh and when i got home afriend called and said she was there today to get her husband some wings to go and waited 45 minutes. for 12 wings. but thats her complaint
management
My name is Don, and I went in to the Buffalo Wild Wings in San Antonio off of I-10 and De Zavala rd. just as I would any other wed. night, because that is when there is the fewest amount of people, I dont really like a busy crowd. At 12:33am I couldn't help but to over hear a gentlemen "putting down" ( insulting ) another employee for not ringing up an order properly or because he couldn't do a task as fast as he would have liked him to complete it in. In a matter of minutes the gentlemen which was said to be named as Josh ( the stores Manager ) demands that employee to the office, and that is when i decided to get going, but not before walking out the double glass doors, i hear that Manager yelling as well as cursing at the employee inside that office. I am just concern for the employees here at this location. I hope this matter can be handled properly. Thank you for your time.
Don Cerville
The complaint has been investigated and resolved to the customer’s satisfaction.
The management is the worst I have ever seen. Their training program is a joke and their Sr. Leadership all need to be replaced or retrained. At the very least they need a course on etiquette. The Florida market is horrendous. I will make sure I post on every available outlet letting people know how much of a joke company this is.
Stopped at St Augustine Buffalo Wild Wings last month just to try this store out. The service was terrible and the food was cold. Made a complaint and all I got was silence. I think they do not care if they get bad reports. It is like they believe a " s____" is born every minute...an unlimited supply of people to give poor service to. I did express my feelings so they had no excuse to shrug the shoulders. Lost our business to indifference.
Oh ok, so I answered all of your b.s questions perfectly, am able to read and write well, deliver superb service to patrons- this is a bar/restaurant is it not? In any case I was professional and polished, carefully following proper business etiquette and that may have been the whole problem really as it was quite clear the "managers" desperately needed a crash course in the types of behavior appropriate for the workplace. Sad, but hey, good luck with your endeavors bdubs3, I'm sure I'll be hearing many a complaint about your establishment while working for the competition.
Huge turd in the flippen toliet
My wings were freaken nippy!
I went to Buffalo wild wings in Columbus Ga. I was out getting donations to help kids that may not have a nice christmas i went to about 50 places and Buffalo wild wings is the only place that would not give anything, and was down right rude about it.
Buffalo Wild Wings is one of the worst places to work.
That is just plain rude! I hope the employee said, "Take this JOB and Shove it"! some times we are between a rock and a hard place...That is terrible.
Sharon
employment
I, lawrence e. sneed is hereby filing this formal complaint. 1.) I have been an employee of buffalo wild wings since february 6th, 2009. wherefore, I am entitled to the same ideal haelth services benefits as the supervisors. such benefit and right is the right to be provided health insurance. when employees inquire about health insurance, we are ignored...
Read full review of Buffalo Wild Wings and 8 commentswaitress
the waitress we had not only ignored me ( since i was the only girl) she continued to flirt w my bf and get him drunk and was friends w a friend and had gotten his number off her friend later on that same night! i dont see that as professional and i think they should not have girls like that working there that are possible of or wanting to try to destroy a relationship!
girls beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
wow, grow up.
I completely agree with you, for the simple fact that I work at a Buffalo Wild Wings in Montana, and I see first hand exactly what you are talking about. I went in over labor day weekend to have some drinks with friends, and one of our servers was just getting off work. When she had came back from getting changed out of her work uniform, she got herself completely hammered, left with one patron, came back thirty minutes later, and left with a different patron shortly after returning. I'm really sorry that happened to you, and I just wanted you to know that I feel you are completely justified in being pissed off. Oh yeah, and the girl I was referring to, she is now a supervisor... awesome huh? that kind of behavior is actually being rewarded.
Maybe you should worry about your boyfriend if a girl can steal him right in front of you
customer service
This is NOT a complaint. I was just writing to let everyone know that this is one of the best restaurants in all of Las Vegas. They have great customer service and the managers are always helpful. I just wanted everyone to know that this is the place to go for some good ol comfort food and great quality service.
Read full review of Buffalo Wild Wings and 4 commentstime of delivery of service and food
On Sunday, August 17th, 2008, my husband and I went to Buffalo Wild Wings for supper. We got to the establishment about 6p.m. They weren't overly busy but steady. We ordered southwest chicken wrap with french fries and I had a chicken tenders wrap with sour cream and no sauce. We waited for 45 minutes and when I saw that they were bringing out food for a...
Read full review of Buffalo Wild Wings and 5 commentsbww lost a very loyal customer
I went in to Buffalo wild wings at 10:00 p.m., the same time I usually come in at least twice a week. My party and I ordered our food and drinks and everything was going just fine (keeping in mind I never really expect GREAT service from BWW). But, even that is past the point because this complaint has nothing to do with the service I received. So...
Read full review of Buffalo Wild Wings and 15 commentsAbout Buffalo Wild Wings
The restaurant's menu features a wide variety of wings, including traditional bone-in wings, boneless wings, and crispy tenders, all of which can be customized with a variety of sauces and seasonings. In addition to wings, Buffalo Wild Wings also offers a range of other menu items, including burgers, sandwiches, salads, and appetizers.
One of the things that sets Buffalo Wild Wings apart from other sports bars is its commitment to providing a fun and engaging atmosphere for its customers. Each location is designed to be a hub for sports fans, with multiple TVs showing a variety of games and events. The restaurant also offers a range of interactive games and activities, such as trivia and arcade games, to keep customers entertained.
Another key aspect of Buffalo Wild Wings' success is its dedication to customer service. The company prides itself on providing a welcoming and friendly environment for all customers, and its staff is trained to go above and beyond to ensure that every guest has a positive experience.
Overall, Buffalo Wild Wings is a beloved American institution that has become a go-to destination for sports fans and foodies alike. With its delicious wings, fun atmosphere, and commitment to customer service, it's no wonder that the chain continues to thrive and expand.
Buffalo Wild Wings Customer Reviews Overview
One of the most commonly mentioned positive points is the quality of the wings. Many customers have raved about the variety of flavors available, as well as the tenderness and juiciness of the meat. The restaurant's sauces and seasonings are also highly praised, with many customers recommending their favorites.
Another positive aspect of Buffalo Wild Wings is its sports-centric atmosphere. Many customers enjoy watching games on the numerous TVs located throughout the restaurant, and the lively atmosphere adds to the overall experience. The restaurant also offers a variety of games and activities, such as trivia and arcade games, which customers appreciate.
In addition to the food and atmosphere, customers have also praised the service at Buffalo Wild Wings. Many reviewers have noted that the staff is friendly and attentive, and that their orders are always accurate and delivered promptly.
Overall, Buffalo Wild Wings is a highly recommended restaurant chain that offers delicious food, a fun atmosphere, and great service. Whether you're a sports fan or just looking for a great meal, this restaurant is definitely worth a visit.
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Buffalo Wild Wings emailsbwwpublicrelations@inspirebrands.com100%Confidence score: 100%Support
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Buffalo Wild Wings headquarters5500 Wayzata Blvd, Ste 1600, Minneapolis, Ohio, 55416-1237, United States
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