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2.2 54 Reviews

BudsGunShop.com Complaints Summary

20 Resolved
34 Unresolved
Our verdict: Engaging with BudsGunShop.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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BudsGunShop.com reviews & complaints 54

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3:02 pm EST
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BudsGunShop.com Breach of 90daylayaway agreement

On Oct. 9 2012, I put on "90 day layaway" a Armalite AR-15 rifle and made a 20% payment ($180.00) of a sale price of $900.00.On Dec. 4 2012 made a final payment of $720.00 (These payments were made via E-check).On 21 Dec. 2012, recieved a phone call from Budsgunshop.com that is out of stock and will not ship because their inventory on their comuter sys. showed (1) but (0) in warehouse.I explained this is clearly a breach of their "90 day layaway" program.Thier respons was a back order and a $35.00 gift card.I said no to both.As per their 90 day layaway terms if I breach, I lose any and all payments to them.If they breach, they tell you S.O.L..I told them I will be filing a Kentucky Small Claims case against them, and at 12:00 P.M.(P.S.T.) I received an e-mail from them stating they are cancelling the order and refunding monies paid via A.C.H..Being that this may go to court, I put a block on any A.C.H. credits to my account from them.I think the reason why it was not shipped is because (1) sold to somebody else or (2) holding out for a higher price due to the recent tragedy.My suspicion of (2) I do believe is correct.The reason for this is on Budsguns.com, site there is a auction (Bidgunner.com) that is full of BudsBlack Guns that were listed as "out of stock" in Nov.2012.(saw this aution on Dec.22 2012 at 9:15 am P.S.T.) Normally this auction has a veriety of firearms listed.So, to sum this all up, I wonder if this has happened to anyone else, and if so contact me at [protected]@yahoo.com to look into a Class Action lawsuit against Budsgunshop.com before I comit to a small claims case for myself.

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BudsGunShop.com Customer service

My last experience with Bud’s gun shop was very different then few years back, Customer service reps intentionally drop the calls, lie about policies and when ask to transfer the call to manager, drop the call or never call back. This is not only my experience, but also dealer representing me for the transfer.
Buds gun shop just last other customer since I won’t buy from them anything anymore. We have enough liars in California Government or White house and we don’t need the same behavior from Gun dealers, they should be on our side and we need to trust them.

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Update by Kupec
Nov 12, 2012 8:22 am EST

I don’t think the customer service call from cell phone and I actually used land line.

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Why The Long Faces
Why The Long Faces
, US
Jan 22, 2013 5:48 am EST

And McDonalds has hundreds of complaints and people still like them.

Seriously, who the heck buys a gun without seeing it first?

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Surgeon_308
Geary, US
Jan 21, 2013 6:44 am EST

Buds has had 11 complaints filled with the BBB just in the month of January 2013.
http://www.bbb.org/lexington/business-reviews/guns-and-gunsmiths/buds-gun-shopcom-in-lexington-ky-184205327/complaints

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kjdhgkjlsjkj
St. Joseph, US
Dec 06, 2012 3:24 am EST

These guys are the "Walmart" of gun shops. There is no customer service - they box and ship - PERIOD. After dealing with them one time, it's evident that they have no mechanism for handling inquiries/complaints. In my opinion, I think the owner is a boorish Jerk which leads the employee's to believe that they can act the same way. Honestly, as long as you do not expect too much from them, there is an 85-90% chance you will be happy.

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Old Tactical One
, US
Nov 26, 2012 8:25 am EST

I have been treated rudely and called an a**hole by a employee because I complained about a used handgun.

Why The Long Faces
Why The Long Faces
, US
Nov 12, 2012 2:48 am EST

The next time your cell phone dies in the middle of your conversation, I hope no one accuses you of dropping the call intentionally. Exactly what was your issue with this purchase? You never said.

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zabrisky2
Palm Bay, US
Nov 11, 2012 8:32 pm EST
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I ordered a gun from Bud's last year and they couldn't have been nicer, I got a great price fast service and the gun was exactly as described . I ' d like to shoot anyone that disagrees !

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BudsGunShop.com CZ 550

Sat. Sept 28th approx 11:30 in the P.M. I made a purchase of two rifles from "BUDS". Approx. 1-2 hours after I realized I had selected a CZ 550 with the European stock but had meant to purchase the American Style stock, In good faith I sent an e-mail immediatley to "BUDS" to explain my mistake and to have it corrected, Sounds simple right? Far from simple. On Oct. 2nd I received an e-mail back from the minions at "BUDS" advising me that they would be charging a 10% canc. fee (Approx. 100.00) if I decided to "GASP" ask them to make a simple change. Sooooooo, an order is made, within an hour or two a change is requested an e-mail is received stating that basically "BUDS" wants more money! I contacted via e-mail and have been advised the rifles have not even been shipped yet as it takes 5 days for the funds to hit their system even though they have already been removed from my account! #! So it seems my only option since "BUDS" REFUSES to do the right thing is to allow them to ship the rifles, then refuse the one rifle. Seems it is "BUDS" pol. that if you refuse their product, they will have it picked up and refund your money! How ludicrous is that? They would rather lose money picking up a rifle and having it shipped back to themselves than simply provide customer service. Sad and hugely un-American

Read full review of BudsGunShop.com and 4 comments
Update by creature66
Mar 07, 2015 1:36 am EST

Call him whatever you wish, your marriage is a sham no matter what the queefs that "manage" your state say. Good job being what is wrong with America. Keep up the self hate, it is amusing.

Update by creature66
Mar 06, 2015 1:10 am EST

ruth and kevin. Two gentlemen living together in the delusion that their marriage is real.

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Ruth and Kevin
Orange, US
Mar 06, 2015 1:00 pm EST

Now I know you are a child. An adult would know that Ruth is a female name and Kevin is male name. Go ask mommy. Show mommy this review. She would know you were trying to purchase a gun then though and tell them your real age. If you are an adult grow up and act your age.

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truthinchrist
, US
Mar 03, 2015 4:06 pm EST
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Who are you referring too, Ruth? Regardless my statement, truthinchrist stands true due to my experience of a bait and switch tactic which they have demonstrated by 100s of complaints. Are you that ignorant or just defending this Nick who deserves to be in the unemployment line! No, don't answer for any credibility you may have is futile. Stop the patronizing with the growing up cliche. ### what the heck does that have to do with owning a firearm. Typical liberal hypocrisy! What foolishness!

Hence again behold a Devil!

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Ruth and Kevin
Orange, US
Mar 03, 2015 1:06 pm EST

Are you even old enough to buy a gun? I ask this because no where do you take any responsibility for your ordering the wrong gun. This is the consequences for ordering the wrong product. Grow up and live with it.

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truthinchrist
, US
Mar 03, 2015 12:28 pm EST
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Nick Valle, is a liar and a devil! Beware! If the owners allow this arrogant person to run their business then so be it that he runs it into the ground. Watch out Nick Valle! Whatsoever a man sows in the flesh that shall he also reap in the flesh, in this world AND the world to come, per chance God GRANT you repentance from your dark nature! Behold the cowardly man!

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BudsGunShop.com False product description

I ordered a shotgun a couple months ago that I was very happy with and wanted another one. The description on my order was 1 x Stevens 320SEC 12GA 18.5 CYL GRS. I did a search and found a number of guns with this description, but finally found one that had a picture that matched what I had ordered and received before. I placed the order for a second shotgun, but when it arrived it did not have the pistol grip. The FFL shipped it back to Bud's and the rep I spoke with said that yes the picture was wrong and they would ship me the correct gun.

Today I was contacted by a very rude supervisor that told me that the mistake was my fault and they would not ship me the correct gun, and instead are going to charge me $25 for shipping and a 10% restocking fee. I just want you to know that if this is how Buds handles the mistakes with their web page that not only will I no longer be dealing with Buds but I will also be making sure that all of my friends know of your response in this transaction. Very disappointing given the reputation that Bud's had worked to have in the shooters community.

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BudsGunShop.com Bad experience!

I will NEVER order from these people again and I suggest that you don't either. Did a bank transfer to save the CC surcharge, but also top expidite the payment and shipping. But then experienced an extreme lag time for shipping. AND the money was deducted from my bank account less than 2 days from the online purchase. Then trying to contact customer service and talk to an actual person is almost impossible. Check out other bad reviews at resellerratings.com for B.G.S. reviews and everyone is negative. Don't use these guys unless you want to be disapointed. Gallery Of Guns looks good for my next purchase and I have had good experiences with gunbroker.com too.

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DDissatisfied
Biloxi, US
Jun 03, 2016 8:32 am EDT
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Since Bud's deletes bad reviews from their site, avoids the bad Google reviews, and permanently deletes the account of anyone who gives them a bad review, I have joined this site specifically to write this about them. Just look at the extreme lack of professionalism and customer service in their responses to the bad reviews on this site, since they can't delete them like they normally would. Sorry, Bud, but you can't do anything about the private sites like this, the many gun forums, and the word of mouth that are all telling the truth about your bad business practices. You also can't avoid or deny the NUMEROUS BBB reports.

Also, I will not be reading or replying to any of the childish and unprofessional replies that I am sure this post will bring from them.

They will not match ANY prices on ANYTHING from ANYWHERE else. Their "price match guarantee" BS that they proudly plaster all over the site only covers the difference if the price were to drop within their own inventory, NOT any other stores. I've had at least 3 occasions where they would not match the price of an item, sometimes over something as small as $8. I have since purchased a firearm elsewhere for over $50 less than Bud's, where the price WENT UP after I asked if they would match. The staff is rude and will ignore you if you are unfortunate enough to be able to visit the "store", and they completely do not care if any customer is unhappy. From the many complaints I constantly see on gun forums and etc, they will tell people things like, "Cancel your order if you aren't happy. We don't care." So think about that if you are contemplating ordering from them.

If you are reading the many other complaints online, they are centered around their poor customer service and terrible shipping practices. Sure, some people have alright experiences with them, and I myself was even happy with them for a while, but ONE single bad customer service experience FAR outweighs a good one. I am not talking about a simple mistake here or there, I am talking about how they COMPLETELY do not care if they lose a customer, because they know another one will be along right behind him. Hopefully now we can use the internet, which has made them what they are, to put an end to it by spreading the word like this.

I say "store" because this is basically a bad drop ship type of setup. They don't even have 10/22 rifles on the shelf. So, when you order from Bud's, they take your money, wait for the gun to either be shipped to them from their warehouse or drop shipped from who knows where, then it sits in their "shipping" department for sometimes weeks (which means there was a mixup with their shady drop ship setup), then it finally goes out to you. After all of that, they ship things with with improper paperwork, the wrong model, or even a USED gun labeled as new. We are shipping guns here, not T-shirts. You just don't do that and get away with it.

Anyway, Bud's will argue the validity of complaints and point fingers all day long, but the bottom line is that a customer is not happy. A respectable business' reply to an unhappy customer should be "Ok, sir, we will fix that for you right away" whether they believe the complaint is valid or not. NOT "Cancel your order, then. We don't care."

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BudsGunShop.com Delay in refund

As a first time customer at Buds gun shop I am having the worst experience so far when it comes to them refunded me my money. I tried to order a Mossberg 22 Tactical semi auto rifle and due to state regulations semi autos cant be shipped to CT. So they decided to refund me my money on the same day of purchase. Three days went by and I haven't received a refund so I emailed Buds Gun Shop to see what was taking so long for it to processed. Come to find out after my email was received by them they cancelled my scheduled refund and put a ticket out for a new refund to be processed. I waited 4 business days just for it to be cancelled so that I have to wait another 3-5 business days. so thats a total of 8-10 business days before i get to see my money back into my account. I tried calling to see if instead of giving me a refund let me purchase a shotgun and you guys can refund me the difference. "NO, we can't stop a refund once it's been in place". Who the hell stopped the first one then? I don't know what their product is like but their customer service sucks and lie too. Can I Have my money back! Here's my account number if you need it 471346

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creature66
Virginia Beach, US
Oct 18, 2012 1:07 am EDT
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I feel your pain, after buds screwing up my order I demanded a refund, they never sent out any rifles, they claimed they had not yet received my money through my bank (my bank had already confirmed they had) than they told me that even though it was their mistake they were still going to charge me a 10% canc. fee. My bank called them and informed them what they were doing amounted to interstate fraud and buds "suddenly" agreed to refund my money in full, three weeks later and still no money. Luckily my bank is going to refund my account and contact the Attorney General for the state of KY

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BudsGunShop.com - Overpricing

Attention shoppers: anyone scammed by the great scammers at bud's scam shop need to know that if they are looking for the Polish pps-43c, Duck Creek Armory has is for $269 compared to Bud's screw u shop. It's amazing; the staff St duck Creek seem to enjoy making the customer happy. what an odd experience with bud's cold heart gun shop. Long story short...

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BudsGunShop.com Terrible customer service

Since Bud's deletes bad reviews from their site, avoids the bad Google reviews, and permanently deletes the account of anyone who gives them a bad review, I have joined this site specifically to write this about them. Just look at the extreme lack of professionalism and customer service in their responses to the bad reviews on this site, since they can't delete them like they normally would. Sorry, Bud, but you can't do anything about the private sites like this, the many gun forums, and the word of mouth that are all telling the truth about your bad business practices.

Also, I will not be reading or replying to any of the childish and unprofessional replies that I am sure this post will bring from them.

They will not match ANY prices on ANYTHING from ANYWHERE else. Their "price match guarantee" BS that they proudly plaster all over the site only covers the difference if the price were to drop within their own inventory, NOT any other stores. I've had at least 3 occasions where they would not match the price of an item, sometimes over something as small as $8. I have since purchased a firearm elsewhere for over $50 less than Bud's, where the price WENT UP after I asked if they would match. The staff is rude and will ignore you if you are unfortunate enough to be able to visit the "store", and they completely do not care if any customer is unhappy. From the many complaints I constantly see on gun forums and etc, they will tell people things like, "Cancel your order if you aren't happy. We don't care." So think about that if you are contemplating ordering from them.

If you are reading the many other complaints online, they are centered around their poor customer service and terrible shipping practices. Sure, some people have alright experiences with them, and I myself was even happy with them for a while, but ONE single bad customer service experience FAR outweighs a good one. I am not talking about a simple mistake here or there, I am talking about how they COMPLETELY do not care if they lose a customer, because they know another one will be along right behind him. Hopefully now we can use the internet, which has made them what they are, to put an end to it by spreading the word like this.

I say "store" because this is basically a bad drop ship type of setup. They don't even have 10/22 rifles on the shelf. So, when you order from Bud's, they take your money, wait for the gun to either be shipped to them from one of their warehouses or drop shipped from who knows where, then it sits in their "shipping" department for sometimes weeks (which means there was a mix up with their shady drop ship setup), then it finally goes out to you. After all of that, they ship things with improper paperwork, the wrong model, or there is even at least one complaint of a USED gun that was labeled as new. You are shipping guns here, not T-shirts. You just don't do that and get away with it, at least not with any of the gun enthusiasts that I know.

Anyway, Bud's will argue the validity of complaints and point fingers all day long, but the bottom line is that a customer is not happy. A respectable business' reply to an unhappy customer should be "Ok, sir, we will fix that for you right away" REGARDLESS of the nature or validity of the complaint. NOT "Cancel your order, then. We don't care."

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mizzou
, US
Mar 20, 2017 3:38 pm EDT

I just had a similar situation happen as to the original poster. I asked a question about an item and mentioned I was looking to buy. After receiving a satisfactory answer, I go back to the website to purchase and the price went up by about $100! Immediately asked about price increase and they of course give me the run-around about the demand pricing stucture they have. This isn't my first odd observation of buds. I watch their site a lot to feel out the market on certain items.

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J. Roger Wells
Taylor Mill, US
Aug 04, 2014 12:50 pm EDT
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Purchased a weapon from Bud's Gun Shop and after attempting to fire the weapon it would not work.
I got on line to their website and opened a case and never received a response.
I called and was told that I would have to send the weapon back to the manufacturer.

After several gun a ammo purchases from Bud's, I will never spend a dime there again.

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clkeith50
Del City, US
Mar 27, 2014 8:43 am EDT

Well, I have to add a follow-up to my previous comment. Two hours after posting it, my LGS called and told me they received my gun. Bud's had it drop shipped by a third party who didn't notify them that it had been shipped. The poor communication was not due to Bud's. Not a great transaction, but not a bad one, either. I'll give them another chance next month.

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clkeith50
Del City, US
Mar 26, 2014 3:33 pm EDT

What I am seeing is a definite deterioration in their service. I ordered
a pistol in December, 2013 and it was received by my local dealer in four
days. I ordered another one in January, 2014 and it, too, was received in four
days. I ordered a rifle in February 2014 and the order status stayed in
"Processing" for 8 days! Due to this delay, it was held up in Memphis
because of bad weather for another week before being delivered. Hoping
this was just a one-time thing, I ordered another pistol in March. It
went from ordered, to "Processing" to "Shipping" in one day. It's now
been in "Shipping" for 6 days. Had I waited three days, I could have
picked one up from a local dealer for the same price and had it a week
sooner. My days of ordering from Bud's are over. I'll shop locally from
now on.

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BudsGunShop.com Online scam

I purchased a gun via phone with a gent named "Ed" at Buds I asked him if the gun was in stock before purchasing and he stated yes. He said I was protected by this transaction so the gun would not be sold to someone else. Later that night I read my "online" order info from Buds, It said there was an "issue" with the order. I called and I was told it was not in stock. I spoke to the guy "Ed" and he denied (bold faced LIED) ever promising my order was secure. He then admitted that he was looking at an inventory sheet and was not aware that it was physically gone from the warehouse. I requested a Manager but was told he was busy so the usual transfer call to the "dead end" voice mail. They are still dragging their feet with my money still in their bank earning interest. BUYER BEWARE!

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BudsGunShop.com Lack of service

I too have had issues regarding my order with Buds Gun shop. At the present, as in the past several days, they have my order in "Shipping Status" but I've yet received my order. This morning (3/8/2012) I received an e-mail from Buds stating that they are "Back-up" on their orders due to present buying panic from customers wishing to buy guns, so I don't know. I do know they had the time to cash my $800+ check!

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Update by ky_Dave
Mar 09, 2012 4:44 pm EST

I noticed Buds Gun Shop has taken down their website, as of this morning (3/9/2012). I tried to log-on to check the status of my order, which has been in "shipping status" for four days now.

Update by ky_Dave
Mar 08, 2012 2:12 pm EST

What is needed to deal with Buds Gun Shop is to turn them in to the ATFE or FBI, to investigate Buds Gun Shop's business practices toward their customers. Maybe then they will be more ethical toward their customers if they are investigated. No business should treat their customers badly like Buds is doing.

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BudsGunShop.com Customer service

WOW, I buy a lot of merchandise from online retailers and can say without a doubt that Buds is THE WORST company out there.
I ordered a gun on 2-6-11 and waited the full 6 business days they say it can take for a payment to process before trying to contact them per the terms of the site. At that point I tried calling - no update available. Then I tried email - not allowed because the order is still in processing. Sent a fax asking to be contacted - nothing. Then I tried live chat - constant disconnects if you post an actual question regarding your order but the secret there is asking a basic question such as "product question" then Gary will answer you which still didn't do me any good he just told me to call the sales department to get things straightened out. Apparently they did not enter the payment data for my e-check properly so it declined but no one bothered to contact me when that happened. In the meantime the gun was sold out and the next batch was supposed to arrive by 2-17-11. Didn't happen and as of 2-20-11 they still don't have any but they think they'll be in this week. Tried the chat again on 2-20-11 and got nothing but "well, you can either wait or cancel your order" I gave Gary a piece of my mind about the experience and he ended the chat session before I even got to cancel the order. Called the sales line and Jeff was confused as all get out because the gun wasn't even listed on the website anymore. He finally figured it out and said they have a tracking number for the shipment and it should be to them this week - of course he didn't know when (isn't that the point of a tracking number?) I asked if they would be willing to next day the gun to me when it arrived at their location. The shipping guys said not unless I paid for it. That's just some world class crappy service that wasted 14 days of my time and cost them numerous other purchases from me as well as my network of friends. They may have low prices but you get what you pay for and in this case the pain was just not worth the $4.00 I would've saved had they actually delivered on the purchase.

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IanC01
, US
Feb 26, 2012 3:55 am EST
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Posted two reviews today. One a very positive review about my first order and the service I received. The second was mostly positive, but questioned a very long delay in product delivery and lack of communication. I also questioned if the poor service was in any way related to their push to get customers to join their VIP program which promises faster service among other things. The website edited out my comments regarding the long processing time for the one purchase, with a message to me explaining that only comments regarding the actual product were left in the review while other comments were edited out as the were not related to the product. Funny thing is, they left the very positive comments regarding the service I received with my previous order. Guess the reviews you read on their site are not to be trusted.

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BudsGunShop.com - Slow shipping

20 days to send an in stock rifle 100 miles. They claim that they have a warehouse with their firearms stored but yet it took then 14 days to pull it off the shelf then it sat in the shipping dept for another 5 days...I never received notice of shipping or a tracking number until 5 days after my ffl called to tell me it was there waiting. Agin buds sent no...

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BudsGunShop.com Poor customer service

I ordered a longun from them on November 21, 2011 for a gift. It took 14+ days to process and ship Buds forgot to send the shipping notice via email. when we checked the tracking it was already headed back to Buds!? My FFL checked with UPS, and buds shipped it to the wrong address. My FFL receives packages every week from Buds. Buds was adimit it was still our issue, and charged me an additional $15.00 for the shipping. Which it's now December 12th, the package will be at their shipping department for at least an additional 7 days prior to being shipped again for "paper work". When asked if i would receive it before the 23rd (Fri. before Christmas, and 32 days after the original order date) they could not confirm the delivery. This is not my first online firearm purchase, but it is my first and last order with Buds. Very disapointed but what do they care they have my hard earned cash, and my sons first .22lr.

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Reviewer23825
,
Aug 25, 2015 5:00 pm EDT

I am a Buds Team Member (won't do that again). I saw a S&W 686 Plus on 8/24/15 and purchased it, received 2 confirmation emails immediately. The the next day received an email to call them about this order, I did and the person on the phone said he had to cancel my order. When I asked I'm why he said they sold more guns than they had and I asked him how this could happen especially when I received an email. He said their computer system can oversell on popular items as a number of people are ordering within a short period of time. He could not address why I received the confirmations then next day... Just kidding, not yours... He seemed more interested in getting me off his line than customer service.

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The GunNut
Bozeman, US
Aug 14, 2012 4:21 pm EDT
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Buds Guns Customer Service Sucks! I have had better customer relationships with strangers from China! After calling them 4 times and talking the the supervisor, I was insulted, lied to and then told that their shipping delay was my fault. I received all my other items from the order 3 days BEFORE they even shipped the rifle. The poor customer service will be detrimental to any decision to by another firearm from this company again. At this point, I never want to shop this site again! For a return they wanted to charge me $140! Just to send a unopened item back. And many of their items are cheaper elsewhere, just check the site : LC Action.

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Killer B. Killed
Wylie, US
Mar 13, 2013 10:53 pm EDT

I had the exact same experience. UPS had actually tried to get a correct address from them for my home, because buds had shipped to the wrong one, and i never received an email or phone call from buds about it. i didnt even know that the package had been returned to buds until it was already there. so march 1st i called and told them to return my money to me. i waited and waited until i finally called buds and was actually able to get a person on the phone. he told me the check was mailed on the 1st and when he was telling me this it was the 13th of march. i havent received any aknowledgment of my situation from them. my tickets are still open on their site waiting to be addressed. DO NOT BUY FROM THEM. there are so many good gun dealers that you can buy from. it may not happen the first time you buy from buds, but if you buy from them enough, you will get ripped off.

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creature66
Virginia Beach, US
Oct 18, 2012 1:27 am EDT
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'buds" sucks

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BudsGunShop.com Trade

I purchased my first firearm from buds only to run into multiple problems. First problem ended up being about my age. It turns out I was allowed to purchase a rifle/shotgun but not a handgun. I had this sorted out by having my father just pick up the gun and have it in his name untill I become of age. The second problem was within weeks of me purchasing this firearm, my credit card had two $300 charges that I did not authorize. Now for most this would not be too big of a problem but I was only able to recieve the first $300 back therefore putting me out $300 due to buds. I know it was buds since they released an email warning that they might have been hacked. The third problem I had with them was when I decided that I should get a firearm that I could legally take to the range. I then contacted them to see if I could trade in my handgun for a shotgun. They told me they would give me %50 of its value toward another gun. After causing me to lose $300 and not even use the handgun, NOT ONCE, they only offered %50 back. I have never felt so worthless to a company in my entire life. I will NEVER buy from them again and nor shall any of my family members.

Stay away unless you want to be treated like nothing.

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jerry_colorado
thorton, US
Apr 13, 2013 2:14 am EDT

Avoid budsgunshop!
First, their price is higher than many other website.
Second, their so called price match is a junk. I bought a AR-15 from them then the price dropped by $200 before I even received my gun but they would not adjust the price.
Third, I left a low review on their website. They didn't publish my comment then closed my account. So the reason you don't say any bad comments on their website is because they screen people's comments.
Finally, I was called by the customer service guy, who sounded like he would want to fight with me. Horrible!

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Kapowryu
Pamplico, US
Jul 16, 2012 4:25 pm EDT

I purchased one and only one handgun from these rip offs.I ordered a Taurus m#85 polished stainless steel with gold accents and pearl grips.I rec'd am#85 matte finish with rosewood grips.When I called the sales rep said to call back the next day which I did and then I was told by his supervisor read their fine print...it states the firearm you recieve may not be as pictured and that the gun was SOLD! I contacted Taurus for suggestions where I found the gun was suspicious to the point Taurus asked I send them the handgun Fed-X overnight.I tried to make contact with Buds but I must be on their no call list with that I am unable to leave reviews and my account has been closed.During this I also found that you can only give pos. reviews because they have some sort of filter system.So where I thought by checking them out b4 I made purchase, it was useless. Taurus has had this gun for 47 days and maybe as of today they have my issue resolved and they are replacing it with a new one, which thank them very much. Is something fishy with Buds well you will have to decide that fr yourself.But I know if they offered me the gun I ordered today extactly as I ordered it I would pass because I personally will not do business with those shady chacters again.Service means alot.Thank you Taurus for service.I just ask you send it soon.

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Grasshoper
, US
Dec 04, 2011 9:58 am EST

1) You should know the federal and your local gun laws before making any purchases. Since the firearm laws are varies from state to state, it is YOUR RESPONSIBILITY to check your local laws requirement.
2) Online gun dealers do not ship the firearm directly to your house. An FFL dealer has to handle the gun for you. It's the FFL dealer fault for not advice you of the age requirement, not Budsgunshop fault
3) Except for the case of collector item, once a BRAND NEW car rolled of the dealership parking lot, it already lost its values regardless of teh driven mileage. The same rule apply to firearm.
Just remember, there are a lot of responsibilities attached to a firearm. Don't let the anti-gun fools find reasons to take away our second amendment. You have many things to learn young grasshopper!
That's my $0.02
I'm not affiliated with Budsgunshop.com. I'm just another responsible gun owners.

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BudsGunShop.com Cannot get refund

I purchased a weapon from them. I know that things go wrong and get lost, so I purchased the insurance on the product so I wouldn't be out my money if something did happen. I waited for it to arrive. After waiting 8 business days without getting word that it had even started the shipping process I contacted them and requested a tracking number or to get my money back. I got an email back that the item had been lost but they would resend it. They then sent me a tracking number. I looked the tracking number up in Fedex, UPS and USPS and all three told me it was an invalid tracking number. I have requested my money back so I can purchase the gun from a business I trust and now I find that they are no longer responding to my emails.
I will never do business with this company again. I know they have a lot of good reviews, but if anything goes wrong, do not expect them to honor any promises made. If you are dumb enough to buy from them, get the insurance so they have no way to cheat you out of your money.

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reefercat
, US
Jun 23, 2011 8:27 am EDT

"If you are dumb enough to buy from them, "
LOL

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BudsGunShop.com s&w m&p 1522

BUDSGUNSHOP.COM
I received my first Internet-purchased gun today, four days after placing my order at budsgunshop.com. The gun was correct, as advertised, the order process and email followup service was regular and seamless. The speed was greased lightning. The rest is up to Smith & Wesson. My wife and I WILL buy from budsgunshop.com again.

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IanC01
, US
Feb 26, 2012 8:49 pm EST
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Good luck on your next purchase. I echoed your sentiments the first time too.

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BudsGunShop.com Bad customer service

Ordered a pistol not on California's "list" as I am exempt (LEO) and told them so. They took my order and charged my card. A week later I call to find out whats up, they say cant send it to CA without LEO certification. I guess they didn't think calling me was a good idea? Try to get thru on line 3, after an hour it hangs up. Try to email, unless you bought online, it won't allow you. Finally got through to a human and she says refund in ten days. It didn't take them 2 hours to charge my card.
Terrible customer service. Not worth the savings over other shops. Never again. Santorum!

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From Brooklyn
, US
Mar 11, 2019 9:06 am EDT

They advertise a rebate and three pages later, after the purchase, it says for military only. Look for yourself https://www.budsgunshop.com/catalog/index.php

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Ragstym
Pahrump, US
Jan 19, 2013 3:38 am EST
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Bought my second handgun from Buds Guns online store, because my first experience in early 2011 was excellent. My December 2012/Jan 2013, was anything BUT satisfactory, when it came to their customer service, or lack thereof. Now I realize most if not all, businesses that are selling guns and ammo these days, are on fire due to the tragady that took place in Conn, followed by the constant news of possible upcomig gun laws changing. I did my due diligence before going back to Buds, to make sure I was getting the best price, on the particular handgun I wanted to purchase. Made the decisoin to buy from Buds again, which I did on December 26, 2012. Actually called them personally and bought from a live customer service rep. Received an instant email acknowledging my purchase and thanking me for my business, within hours of my buy. That is where their customer servcice stopped, ...period. Their normal 3-7 day shipping times had been increased to 7-10 business days, ..due to high volume sales. After a full week of my "Purchase History", staying at the "Processing" stage, all I wanted was to speak with a customer service rep, whether it be live, email or online chat, to ask for an update. Literally dozens of attempts to contact ANYONE, without success. Telephone, ..outgoing message that due to high volume of calls, please call at another time, ...online live chat, ..OFFLINE, ...email ...NO RESPONSE. In the initial email thanking me for my purchase, it stated I would receive an email letting me know when the gun was shipped. Not only did I not receive an email with a heads up on shipping, ...their "Purchase History", which is their online record of how the processing, etc is going, ...was backdated, to state that the gun was shipped on 1-15-13, ...but that information did not show up until I had already received the gun, on 1-17.-13. Very frustrating, to say the least, when I attempted to simply make contact with someone and found it impossible to reach anyone at all, although their home page would give you the impression that they are available during fixed hours, live chat, telephone, email and so on, ...but I cannot emphasize enough just how poorly this most recent purchase was handled, when it comes to basic customer service. Their prices are the best I've seen and, I have experienced far better service and an overall better experience before but, buds that is not how things are being handled currently.

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Dkentucky
Grayson, US
Mar 09, 2012 6:39 pm EST

I had recently ordered a XDM from buds, Their 3-7 policy is already out the window, Its been 3 weeks & I still don't have it, Buds say they shipped it but UPS doesn't have it..
I am really frustrated..They will not respond when I contact them by email, When I call They give me the run around.They closed my account so I couldn't cancel my order.
Very unprofessional company.I have already turned all my friends & family away from them.Do not pay attention to the reviews on their site as I did.They are False.
I WILL NEVER USE THEM AGAIN ! & I will be posting comments other places & contacting a few of my favorite shooting mags with letters & requests.
3-9-2012
Very Disappointed with you guys at Buds or should I say Duds-
Customer service My lilly white @#*

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BillyT
, US
Nov 08, 2011 4:15 pm EST
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This store is nothing but disappointment. I will never shop here again.

I order a rifle from here, used their "preferred" FFL who I was told to contact to make sure everything was compliant, the FFL informed me yes, but that they would have to confiscate the 30 rd. mag (which is fine), the state police said the same thing (that my FFL is legally authorized and obligated to do so), thereby making the transfer from my FFL to me legal, then I had to cancel the order because of Bud's POLICY and refusal to ship, NOT THE LAW, It seems Bud doesn't trust the FFL dealers he "prefers" us to use. Now they're holding my money hostage for 3 to 5 days which only took them 3 to 5 seconds to take.

Costumer service is terrible!

I highly recommend shopping somewhere else, as Bud seems to be as bad if not worse then the government.

BUD SUCKS!

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drexellake
, US
Oct 19, 2011 3:52 pm EDT
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I agree. Their customer service sucks. I purchased a gun by e-check since they charge 3% to the customer for merchant fees they are supposed to pay as part of the cost of doing business. I paid on Oct 12 and the funds were deducted from my account on Oct. 14th. It is now 7 days later and there is no change in status. They have their page setup to where they don't want to receive emails about orders. The most arrogant policies I have seen in my 50 years.

I also attempted to purchase a gun from them in 2007 that was show as in stock only to find out two weeks later it wasn't. The status still shows it's in the process of being cancelled 4 years later. I can only hope they didn't save my debit card info for this long. I would not recommend these thugs nor will I ever purchase from them again.

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BudsGunShop.com Customer service at store

I went to Bud's and Friday May 13th aroung 2:30pm. I went in with the intension of purchasing a Beretta Px4 Storm 9mm and a Taurus 38 special revolver. I walked along the wall trying to locate the items in question, and recieved no help or even "may i help you". I saw the Beretta i was searching for and looked around to see if someone was around and noticed down in the Shotgun/Assault Rifle area 4 employees standing and talking to another(3 women(the Blondes) and a male employee). They looked at me seeing I needed help and just continued talking. I walked down to ask for their assistance and they proceeded to turn away, when they saw me approaching; and walked in the opposite direction. Is this what they call customer service? I guess so. Why are the Blondes even there? Are they just there for eye candy or do they actually now what they are talking about? I will never buy a firearm from Bud's EVER. I don't care if I have to drive 3 hours out of the way for a firearm, even if i was going to buy a $200 firearm. If it wasn't for the Gun Range and the Concealed Carry Class, i'd never go in that place again. People do yourself a favor and shop elsewhere. Even if you have to pay a few dollars more(no more than $50), it's worth it than dealing with people who don't want you in their shop.

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Billy Lewis
Hagerhill, US
Dec 13, 2011 2:46 am EST
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I have bought about five guns from Buds and have never gotten a bad deal. The customer service was exellent and I payed by credit card. I plan on buying another gun next week and 1911 45 ACP goverment model. I bought a Taurus TCP 380 and had a problem with it, I call Taurus Fed X picked it up the same day and I recieved it back in one week no charge to me. Thank You Bill Lewis elewis@foothills.net

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BudsGunShop.com Delete negative reviews

After leaving a negative but helpful and polite review on Buds my review was deleted the next day and my customer account terminated by the "webmaster." Bud's customer service is nonexistent - if you have any issues with your order good luck getting someone on the phone. On the other hand, I would guess that the vast majority of transactions go smoothly and hence the large purported customer base. Low prices, large stock and apparently fast shipping mean most buyers will be happy. Bud's is simply playing the numbers game. Personally, I'd rather deal with companies that actually care if you have a problem even if their prices are higher. You get what you pay for.

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JakeDisplay
Riviera Beach, US
Mar 08, 2012 2:31 pm EST

Got this email yesterday.

This notice is being sent to all customers who recently placed an order with www.budsgunshop.com and may not necessarily apply to your order.

If you are not already aware of what is going on in the firearms industry, there is no doubt you soon will be via the media. Our sales in the month of February were over FIVE TIMES what they were back in February 2009 following the last presidential election...and you may recall those were some pretty crazy times ! We did plan for 2012 to be another challenging election year...but we admittedly did not plan for this level of volume, and definitely not this early in the year !

Although your order may not have experienced a delay, we would like to apologize to anyone who has, or is currently, experiencing a delay in shipping. Our order volume unexpectedly skyrocketed in February, far beyond our capacity to process and ship. We immediately began the process of expanding our facilities, adding additional staff, and working extended hours...but those efforts are just now starting to pay off.

The good news is that we are starting to get back on top of things. We are currently shipping out more orders each day that what we are taking in, so it is now just a matter of clearing the backlog that was created in February. Since Monday we have been able to ship out 300 more guns than what we sold during that same time...so the backlog should be cleared shortly at this rate. We are shipping oldest orders first (first in - first out) so clearing this backlog will cause some newer orders to ship closer to the "7" in our advertised "3 to 7 business days" terms. Many repeat customers were so use to us shipping in 3 days they started to get concerned when their order had not shipped in 5 days...even though we were well within our "3 to 7 business days" terms. Also, "business days" refers to Monday-Friday only, as neither UPS or USPS pick up packages at our warehouse on weekends.

We sincerely apologize if you experienced a delay and assure you we are continuing to do everything we possibly can to prevent future delays. We have also suspended all cancellation fees for any delayed orders. If you order has been delayed, and you prefer to cancel your order at this time...we will be glad to accommodate that request with absolutely no fees...we need more guns anyway !

We appreciate the business and commit to do a better job next time if given the opportunity.

Kind Regards,

Team Buds

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IanC01
, US
Feb 26, 2012 8:55 pm EST
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Had the same thing happen. First purchase - great product, great service. Second purchase - good product, poor service (processing for 11 days). Left reviews of both experiences on the same day. One glowing, one identifying the issue and questioning about the long delay. Guess which review was edited... Thing is, their explanation of the editing was that the service portion was not considered relevant? Too bad that didn't apply to the review in which I gave them high marks for their service...that was mysteriously left in the review. They will be my absolute last consideration because of what I see as a MAJOR ethical flaw.

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IanC01
, US
Feb 26, 2012 3:56 am EST
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Posted two reviews today. One a very positive review about my first order and the service I received. The second was mostly positive, but questioned a very long delay in product delivery and lack of communication. I also questioned if the poor service was in any way related to their push to get customers to join their VIP program which promises faster service among other things. The website edited out my comments regarding the long processing time for the one purchase, with a message to me explaining that only comments regarding the actual product were left in the review while other comments were edited out as the were not related to the product. Funny thing is, they left the very positive comments regarding the service I received with my previous order. Guess the reviews you read on their site are not to be trusted.

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Goodolboy51
, US
Apr 18, 2011 5:52 pm EDT

I have noticed a big slip in customer service out of Budsgunshop.com Lately also. If you can get someone on the phone or via email(fat chance) they have no idea what you are talking about when you ask firearms questions. I have been told twice regarding messups on my order that they were training new people and that was the issue. Train em all you want if they dont know guns they dont know guns. My FFL told me with a chuckle that they are pretty much incompetent and sometimes plain rude there prices are all that are keeping em in business. I have tried and tried again to find out info on products thyat the description was just plain wrong and the person on the phone knew nothing more than the description said. I tried to trade once and the veiled hostility at my questions and concerns made me think better of it. I bought six guns from Buds three of which went off without a problem. The other three were frustrating and a huge waste of time and effort. They have gotten to big without finding employees with the type of knowledge that keeps people coming back. When my credit card got hit due to Buds, myself and everybody I know took it as the final straw and canceled there cards and went back to paying a little extra money and supporting our hometown gun stores ( who hate Buds with a passion I might add) it is worth it to see the gun and know it isnt beat to hell despite buds claims it has never been opened.(then why is the tape broken and the gun obviously handled not to mentioned scratched) I have heard a lot of people say the guns are rough because they are factory screwups or refurbs and that is why they are so cheap. I dont know if this is true but a couple of the guns they tried to sell me were obviously used or mistreated while being stored. When Buds works right it is a great way to buy guns. Unfortunately they messup way to much for me and I am very patient. Once a great business but they have sacrificed quality for quantity and I always choose quality

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BudsGunShop.com Credit card fraud

My debit /credit card was compromised in March 2011. I could not figure out how because I only dealt with reputable companies online. I had put Buds Gun Shop in that good category until they sent me an email that my card may have been part of a fraud. They are not accepting credit cards as of 04/01/2011. My account had been wiped out and I assessed a lot of overdraft fees. I do not know what happened at Buds but, they are as radioactive as a Japanese Nuke Facility. They will not protect your account so, I would not shop there. You could take the risk but why.

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ElectricalDistributor
Minneapolis, US
Apr 08, 2011 1:13 pm EDT

Will I be the victim of a Stolen Identity? I ordered a gun online with my credit card Friday, March 25, 2011. It arrived to my FFL dealer exactly 6 days later. But much to my surprise, I received three unauthorized charges to my credit card. My credit card company called to tell me of possible fraud charges. They closed my account. I needed my credit card for a business trip that following week. Guess what? I couldn't! I had to pay my brother to fly with me and have him pay for everything. You cannot go anywhere in this world without a credit card. I had not used my card until the Buds purchase. It's never used unless it's a purchase above $1, 000.00. My credit card company would not elaborate, but I did the math. Buds Gun Shop's online credit card processing was the likely culprit. In fact, I just received an email that admits to many customer complaints. Their notice said they are shutting down online card processing until they can figure out if they are responsible. Responsible? Hell yes they are responsible. I'm sick and tired of these amateur companies with their lackluster security. Pay real money and hire real companies that monitor financial transactions! If you cannot guard against hackers, you destroy your reputation. Now I have to deal with a possible stolen identity. That will cost me over $250 a year for identity theft protection from two companies that perform completely different fraud preventions.

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ElectricalDistributor
Minneapolis, US
Apr 08, 2011 3:44 pm EDT

Same thing happened to me. If I were you, I would worry about IDENTITY THEFT. Because Buds Gun Shop had ZERO or OUTDATED security on their credit card checkout, the credit card thieves now have your name, address and email. They can start applying for credit under your name. I had to get two identification protection services; protectmyid and lifelock. That is frickin' costly. I would never ever use Buds Gun Shop to buy anything... even if they were giving away guns for $1.00

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