Complaint Rating:

Company information:
Budget Truck Rental
United States
budget.com

Budget is horrible there is no customer service avoid them like the plague beware beware beware. I reserved a truck one month in advance. I confrimed the reservation two days prior to the move. the night before the move at 6:50 pm budget national reservations called to inform me that there would not be a truck. Fine, I asked what they would do to help. They did not offer to help and told me to call reservations. I called reservations to learn that the inventory manager would call me. When I asked since I was moving in 12 hours? The Budget representative had no idea when I would be called. After forceful yelling at the idiot on the phone I learned that the inventory manager had left for the day and that budget closes at 7:30pm. I was told that if the inventory manager did call me it might be the next day but maybe not. I rented a large SUV from Alamo instead and plan to move without budget. BEWARE BUDGET AVOID BUDGET THEY LIE, THEY ARE HORRID AND NEVER ONCE DID ANYONE AT BUDGET OFFER TO HELP. IF THEY HAD JUST OFFERED TO HELP THIS COULD HAVE BEEN AVOIDED. THEY ARE A MISERABLE AND DEPLORABLE COMPANY.