Complaint Rating:

Company information:
Budget Truck Rental
2000 South Western
United States
Phone: (773) 847-6989

I'm not much of an internet reviewer, but this place treated me so poorly that I've decided to create an account here just to let others know. The person with whom I spoke by phone (Sal) was quite friendly and willing to alter my arrangements from a car dolly to a car carrier at the last minute. Though he wouldn't quote me a firm price by phone, it ended up being pretty reasonable. The morning of my rental, though, he called at 11:00 am and demanded to know whether or not I was coming for the truck, since he had other people interested. I said yes, thinking that this is why we called it a "reservation." When I did pick up the truck and started to drive it off the lot I saw that the gas gauge was on empty. I immediately returned and complained; he told me just to have the place where I dropped it off call him. This is exactly what he told another internet reviewer who ended up having to pay to have it filled, so I made him write "empty" on the paperwork and sign it. (Thankfully, this ended up being sufficient for the people where I dropped the truck off.) Despite his friendly demeanor, Sal failed to give me any instructions (including the brochure that I later learned I was supposed to get) for loading the car onto the car carrier, which meant that we spent a ridiculous amount of time getting it secured. (We ultimately had to drive to another Budget garage that was open at 3:00 am to get it secured. Thank god for those guys.) Finally, when I got to my destination, I realized that all the rubbish on the car carrier that I had ignored that morning was actually roofing tiles, including a number of nails (at least one of which was sticking straight up). Somehow I avoided a flat tire, but God only knows how. Concluding thoughts? This place should be your last resort for truck rentals. If you have to go with them, be prepared.