Complaint Rating:

Company information:
Budget Truck Rental
California
United States
www.budgettruck.com

I reserved a 10 foot truck with Budget. I confirmed the pickup with the pickup location. When I arrived I was charged $39.80 more than the reservation price. I was given a 16 foot truck, which I didn't need. Budget's web site states that if they substitute a larger truck the charge is the same. Subsequently they charged me an additional $50 for not picking up the truck, which I did pickup and was overcharged for. Customer service has been abusive.

I have filed two complaints with the California Department of Justice. I suggest that any Californian with similar complaints do the same. Perhaps if enough of us complain the state will take action against Budget.

Any class action attorneys out there?