Complaint Rating:

Company information:
Budget Rental Car
19030 28th Ave. South
Seattle, Washington
United States

Budget Rental Car gave me a car with 2 rows of seats, then switched me to another different car and consequently created time pressure to reach my next appointment. I noticed a brush on the bumper but it seemed minor and didn't mention anything as it seemed like nothing. When I returned Michael Webster said the bumper was actually damaged and that it was my responsibility to cover it. We were not in an accident, but Michael said that his people would not have made a mistake, and that this was my fault. I feel as though I have been through a robbery after using Budget Rental Car. I would not recommend using either Budget and one should carefully avoid the Seattle SeaTac Airport. This was the station manager that I was dealing with and he is running an operation there that doesn't check carefully cars going out but does check them very carefully coming in, and he will hang repairs on unsuspecting customers with no hesitation. They need to cover losses and don't care whether it is done justly.