Complaint Rating:

Company information:
Budget Rent a Truck
orlando/lake worth, Florida
United States
www.budgettruck.com

I received a call the day before arrival about something with the truck, tried to call back it was an outgoing call center only. Called before arriving to pick up truck, customer service said truck is waiting. Get there no truck. It was at another location 30 miles out of the way (one way). Spoke with Pat who said she was a manager. She did nothing to defuse the situation except make me more upset. I had the men to move and no truck (also drove from Orlando to Lake Worth to make this move and only had limited time frame). No one at the other original location did anything to help on this situation to help except shrug there shoulders. They could not even give me a phone book to find directions. Pat finally switched me to another manager to help and give me directions and diffuse this situation. He was very nice and did help. Finally get to the Jupiter location where the truck was and spoke to the location manager and said that she did ask an employee if she spoke with me. The employee said she left a message. First off the call I received was from a man not a woman, and no one stated of a new location just to call back, which I did before arriving to Lake Worth to make sure everything was ok. Still no one said anything of a new location for pick up. I would not have to back track 30 miles one way, I would of just picked up the truck at Jupiter location if I was informed at anytime before arriving in Lake Worth. It would not of been a big deal and I would not of had to waste time, and money on the extra gas for the additional 60 miles out of my way. If I would of BEEN INFORMED and not of had your employees play pass the buck. When arriving at the new Jupiter location the site manager (Ellen) was very nice and her husband offered to give me a discount. With the price discount it was still a couple of dollars extra i would have to pay. It was more then the original price when I had made the reservation in the first place. When I questioned and stated that it was more money, they then informed me it was the taxes. At that point it was getting late and I just decided to pay and get going because I still have to pay the gentlemen who helped me move more money because of the extra waste of time because of having to back track an hour out of the way to get the truck. Again because of NOT BEING INFORMED PROPERLY OF THE NEW LOCATION. I also arrived at storage to store my things to late. There was no one at the location because of the waste of time with this situation to unload my things. I had to get new men to come the next day and pay extra again to unload my things so I can bring the truck back to you properly. Hopefully I will never use your company again and just pay the extra to a U-haul. The customer service that your company has is not worth it. I understand of a certain situations that may occur in any business. But your company should inform their customers properly so these situations do not happen. I was irate over the situation, but I would think anyone else who experienced this would be as well.