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Budget Rent A Car
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4.2 1852 Reviews

Budget Rent A Car Complaints Summary

63 Resolved
379 Unresolved
Our verdict: With Budget Rent A Car's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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4:38 pm EST
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Budget Rent A Car odometer scam/mileage overcharge

I rented a Budget truck and had all kinds of problems- was rented a trailer with rusty, unsafe rims that blew a tire as I was leaving town. Roadside assistance was terrible, took 3 hours to get a tire changed in the middle of Seattle! Returned the trailer the next day because the surge brakes weren't working and was credited the rental charge and given an extra day. By the time I got to my destination which was 750 miles away, the odometer read I had traveled 940 miles! Absolute lie, they are renting defective equipment to get extra mileage charges or are purposefully rigging them to make more. I told the return office and they didn't care. In broken english they told me "take eet up wit corpoorate, weee are indeependent company only. not our probleem." Contacted customer service with a detailed email, no response. Tried calling the 800 number and nobody answered. What kind of company doesn't have a 24 hour number? I will NEVER rent a Budget truck again to try to save some money. NOT WORTH IT!

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NOT A HAPPY MOVER IN LANSING
LANSINGT, US
Jun 17, 2014 7:13 am EDT

6/14/2014, same problem with Budget Truck Rental (Muffler Man) in Lansing MI, (MLK Blvd & Jolly Road) we rented a 16 foot truck. We were instructed to return the truck with a full tank of gas, or we would be charged $30. Nice clean truck, no problems until we turn the truck in. We drove the truck for a total of 62 miles and filled the tank with 4 gallons of gas (gas pump shut off) inside gauge read "FULL" mark. The approximate cost of truck rental was to be $59. The charge showed on the credit card as $130, when called Budget they indicated that they had to put 5 gallons in tank, WHERE IS ALL THIS GAS GOING? so they charged $30 fee plus the cost of the gas. When called the rental agent Budget Truck back regarding the charges, the woman who answer phone put a man on the phone who was extremely rude, who indicated we must did not put gas in truck. CONSUMER BEWARE OF BUDGET TRUCK! This appears to be happening alot all over the country. Taking this issue to Budget Corporate and BBB.

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12:15 am EST
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Budget Rent A Car charged for smoking!

Have rented from budget before with no problem. I rented a car at the airport on tues (11-2-10). When i got to car, i noticed there was a half water bottle in back floor board, there was grass in floor boards. But i didn't worry about it, just needed to get going. I bring the car back on saturday (11-6-10). Wrote the mileage down, turned everything in to counter clerk (A long hair hippie) , got my reciept and left. The guy never went out to check on car. I was in parking lot for at least 10 minutes before leaving. Check my bank account on monday (11-8-10) , the rental fee was taken out, no problem. Check my bank account today and notice there is an additional 275.00 taken out by budget. I call and the girl tells me that it says on computer, that there was empty cigarette pack with ashes left in car. I explain to her that i don't smoke and it was not left there by me. She tells me to contact manager "eddie" in the morning. And believe me, he will be seeing me first thing in morning. That car was unclean when i got it, its not like i check every compartment and looked under the seats for what may have been left by previous renter. But there going to try to stick me with the cost. The manager will either fix this problem or i will be at my bank afterwards having that charge rejected from my account. I will dispute this, not going to lay down for this kind of crap. These people need to go check these vehicles while last renter is still there, instead of sitting on their lazy ### and not doing their job.

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80'sBMX'er
Millington, US
Nov 10, 2010 11:38 pm EST

Call [protected] and choose accounts and billing...

You are not alone, as I read about this very issue on another XBOX forum. I also read that Micro Soft has been scamming and over-billing thousands of innocent consumers for quite some time. What else would you expect from that piece of ###, Bill Gates?

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80'sBMX'er
Millington, US
Nov 10, 2010 2:09 am EST

Set fire to the car next time! Let's see how the ###s at Budget like those ashes!

Note: If people stop using all these rip-off artists, they'll eventually have to change their ways or forever close their ###ing doors. Either way, ### 'em - Budget has always been a sub-par rental agency.

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9:18 pm EDT
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Budget Rent A Car life-threatening equipment!

On August 14, 2010, we rented a 16-foot truck (No. 664450) in Harrisonburg, VA with the intention of being in Payson, UT on the 22nd of August. On the Sunday the 15th, as soon as we got on the freeway and reached 60 miles per hour, the truck began swaying from side to side in a violent manner. I was fighting to keep the vehicle upright and trying to stop the harmonic motion with compensatory steering, but it was almost a losing battle; braking seemed to make things worse. Rolling a fully-loaded van at 60 on a busy freeway would have been death. As it was, we just about had heart attacks anyway - but we were thankful to have been spared death or disaster. To say the least, this was terrifying.

After we got pulled over and calmed down a bit, we called Budget Roadside Assistance, and got the answer that a dispatcher would call us back in 30 minutes to tell us what to do. We decided to trundle ahead to the next exit - slowly. On the way, we found that keeping the truck at 45 or below made it possible to control the swaying, even though any uneven pavement would begin the rocking again. Budget's dispatcher called back in an hour and a half, and told us that there was really nothing we could do until Monday morning. We chose to continue at minimum speed, andd made it as far as Moorefield, WV that night.

The following morning we got on the road and slowly continued northward toward Keyser, WV, where we stopped for lunch and called Roadside Assistance again. We asked them to arrange for a repair stop along our route Northward; sadly, our request was ignored, and an hour later we were told we could take the truck for repairs to Truck Enterprises, Inc. in Burlington, WV, which was South of Keyser. When we arrived – after 90 minutes and 45 miles of trying to find the place – we were told that

a) they wouldn’t be able to help us because they were too busy - and they had clearly explained this to the dispatcher on the phone, and
b) they don’t even work on moving vans – only semis.

Why in the world would your dispatch team send us to a repair shop that they knew couldn’t assist us? This makes no sense at all.

Dismayed and disgusted, we called Roadside Assistance, and asked for a repair location Northward on our route. We were once again told we had to wait for a dispatcher, and continued on our way. By the time we had phone connectivity again, we had passed through Maryland and were back in West Virginia at the Bruceton Mills rest stop. At that point I called once more and was told there was a repair shop 60 miles behind us – again our request for a repair shop on our route was ignored. We chose to carry on, overnighting in Pittsburgh and heading the next morning for Detroit, where we had friends with whom we could stay while the vehicle was being worked on. Roadside Assistance set us up an appointment with Budget of Livonia, where we arrived at 8:15 AM on Wednesday morning.

A brief examination by the people at Budget determined:

a) The rear left and right springs were completely de-arced.
b) Right and left radius arm bushings were worn out.
c) All 4 ball joints were loose.
d) Front tires were worn as a result of 1 and 2.
e) The rear left and right spring rear shackle bushings were worn out.

Based on the service sticker in this vehicle, it was maintained in June. None of these problems had developed overnight, and all of them should have been caught at the last scheduled maintenance. In addition, the brakes were extremely soft and I had to stand on them to get the truck to come to a stop. This truck should never have been let anywhere near a road, let alone rented out. It was both un-roadworthy and unsafe.

The people at Budget of Livonia are to be commended. They bent over backwards to make sure we were taken care of, and determined that the truck could not be repaired. Once again we began dealing with Roadside Assistance to arrange for a load swap team. We returned to our friends’ home in Wyandotte, and were told by the dispatcher that a load swap team would be on-site at between 2 and 3 PM.

At 3:41 I was called by Moving Staffers and told that they could only be at the truck at about 7:00 PM. I told them that this was too late, and asked if they could arrange for another team to come help us. When they called back at 4:08 they said that a two-man team was on its way and would be there at 5:30, so we headed off for Livonia again. And, their fine two-man team arrived at about 7:00 PM, claiming that they were lost and unable to find the address, even with a GPS. Once the two got to work, they were able to swap our load in about 2½ hours. I’m so grateful for our friends in Wyandotte who shuttled us back and forth and put us up – if not for them, my wife and I would have been stuck at the Livonia Budget outlet from 8:30 AM until 10 at night.

For what it’s worth, the 24-foot truck they put us in had problems of its own. At idle, the entire cab would vibrate loudly; on certain types of pavement the truck would buck like a stallion, making it impossible to rest or read; the interior cargo lights were broken; the air conditioner would cut out at random intervals; and the headlight switch would fall into the dashboard, making it very hard to extract. Even with all that, it was nice to have a truck that didn’t feel like we were going to die in, and could drive at reasonable speeds.

We contacted Budget and reported our experience. They offered to pay our expenses for the three days we were delayed, and refund 30% of the rental price. Despite letting them know that this was unsatisfactory for having put us in a truck that could have killed us, that's all they would do. They made their choice - and now we're going to tell everyone we know to stay far away from this frightening company.

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Business Owner
Salt Lake City, US
Dec 01, 2010 6:13 pm EST

@Humor_Me: Yikes. That is downright scary. After we put our story all over the net, Budget called back, apologize for our nightmare and offered to refund the balance of our rental cost. That was the right thing to do, but obviously the repairs on this truck were not thorough in the slightest. Refer them to this complaint page and let them know you want a replacement truck at once. Good luck!

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Humor_Me
, US
Dec 01, 2010 2:43 pm EST

Guess what? As I am sitting here, almost almost 36 hrs after Budget roadside assistance called to have my rented moving truck towed (TRUCK # 664450), I decided to look up other complaints on the Internet about Budget truck. I just ran across yours and I'm shocked that I have the same 16' truck you have. I rented it in South Bend, IN and was taking it to Carbondale, IL but haven't been able to get out of South Bend because the place that towed it is still waiting for Budget Roadside assistance to give them permission to fix the brakes that were grinding badly. Now I am in a panic after reading your story and do not want this truck. OMG, how did I end up with this same truck?

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3:21 pm EDT
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Budget Rent A Car overcharging

I called up in the States on an 800 number to rent a car for a week while on vacation in Israel. Car was picked up in Tel Aviv and returned in Jerusalem. I returned the car on the morning before the end of the week-everything was fine. I did not need the car any more though I was still in Jerusalem. I noticed later on when I looked at my Capital one Credit care statement that I was charged $110 more than the agreed upon price. I immediately appealed with Capital One. I asked for explanations from Budget. Firstly found out that Budget in Israel is an independent entity so the American office did not want to get involved(though they set up the rental). The Israeli office stated that once I returned the car early that they reverted to a daily rate. This was done without telling me-I could have easily held on to the car for the day. Capital One quickly informed me that the charge would go through and I only could appeal with the Rental Company. I will no longer use Capital One as their Appeal process was bogus. I would not use Budget whether in US or overseas. Also found out that Budget is really a subsidiary of Avis so be careful about them.

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11:38 am EDT

Budget Rent A Car took my money without my permission

I returned the van I had rented from budget car rental, when I first pulled up the lady said pull up right here, leave the keys in the van, so I went inside, she said the gas hand is not all the way full, I said I just filled it up, so she let me see your receipt, I show her my receipt, I told her the gas hand is where it was when I picked up the van, she said it's still not filled up and went outside, so I didn't know whar was going on, no one was talking to me, she went outside and filled the van up, came in and handed me a receipt and went back outside, so I sat there ididn't know I was finished or not so my husband said let me see the receipt, he said they charged you $25 in gas, so I went out where she was and ask her am I finish, why did you charge my card without my approval, she said I didn't think you want me to explain anything to you and kept on working as though I wasn't standing there, her attitude was so very nasty and plus she was training to be a manager, it's not fair

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ELAINE MOORE
Markham, US
May 13, 2012 8:48 am EDT

I TOTALLY AGREE WITH EVERYTHING STATED. I RESERVED A CAR LAST YEAR AND WHEN MY HUSBAND AND I ARRIVED TO PICK UP THE CAR WE WERE TOLD THAT BECAUSE OF A LOW CREDIT SCORE THEY WOULD NOT LET US HAVE THE CAR. WE WERE NEVER TOLD ABOUT A CREDIT CHECK AND WERE READY TO GO. WE ENDED UP DRIVING OUR OWN CAR, AFTER WAITING HOURS TO GET IT SERVICED AND LATER THAT MONTH EN WE TOOK ANOTHER TRIP WE RENTED FROM ENTERPRISE WITH NO PROBLEM. I WILL NEVER DO BUSINESS WITH BUDGET AGAIN !

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9:29 am EDT
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Budget Rent A Car $150 deposit hold

Renter beware, if you're on a budget then don't rent a truck from "Budget", because you'll be broke before you know it. Perhaps I should of read the fine print, oh wait... I just did and no where in the "helpful terms and conditions' does it read that BTR (Budget Truck Rental) cannot be held responsible for returned checks due to debit card hold processing. However it does state that in their FAQ portion for "Do you require a deposit to rent a truck?".

So my complaint is directed at BTR due to the fact that the store representative informed me that the $150.00 deposit would only show as a hold on my debit card account, but depending on your bank, you may want to make sure that you have that $150.00 plus in order to make sure that you don't bounce any charges, etc.

To make a long story short, I've suffered $350.00 in overdraft charges because of my bank and BTR. I believe that BTR should add the statements that are in their FAQ to the "helpful terms and conditions" in regards to the $150.00 deposit. "Please note that your bank may take up to two weeks to post the released credit hold to your card". My bank told me that I am the one in error for not reading the fine print, so just be cautious! I plan on submitting my complaint to the BBB for further action to see if I can get my money back or at least prevent this from happening to anyone else out there.

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9:49 pm EDT
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Budget Rent A Car last minute cancellation

Reserved a 10ft truck two weeks in advance of moving day. We called to confirm the reservation 3 days before moving day. 12 hours before the reservation they call to "let us know" that they don't have a truck ready and won't be able to provide one at that location. We called customer service to find an alternative location, but evidently there were "no trucks available at all for the day." Thank god U-Haul was able to bail us out. We are still waiting to see if the charges from Budget are correctly reversed.

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cashout 2
Mission, US
Jun 30, 2014 4:13 pm EDT

Booked 16 ft. Truck one week in advance. After driving 350 miles to get the truck in Houston, TX, we were told there were no trucks available. I asked why no one called to advise us of the situation and was told they had no idea how many reservations they had for the day. Completely unbelievable that this location had no idea how many reservations they had for the day. I told them just to get us a truck as this move had been planned for weeks and we were completely dependant on them for the truck. We were told all locations were sold out but after 6 hours on the road we could not accept there was no truck available in the city of Houston. After searching all locations in Houston they did find a truck for us but all locations in Houston close at 2pm on Sunday. Now we were in a panic because even though we had originally been scheduled for pick up at 1:30 pm we were early but now because the new location with the truck would not wait for us if we were later than 2pm to get to their location to get a substitute truck and we were not sure we could get across town before they closed. I spoke with customer service - NO HELP- I spoke with the original reservation location - Trident Rentals- NO HELP. Completely incompetent and unprofessional group of people that had no compassion or regard for customer! I will never use Budget again and would advise all others to beware of the company for the lack of professionalism before they consider using Budget Truck Rental.

They should have at the very least offered a discount for the extra 2 hour round trip and extra mileage that we had to drive just to pick up a truck! I am sure they would have immediately charged my credit card if I had been the no show! Instead Budget was the NO SHOW and they sure didn't even apologize for the inconvenience!

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1:06 pm EDT

Budget Rent A Car don't risk your life

Budget rents out un-maintained, un-checked vehicles, and doesn't care about the fact that their vehicles are risking lives.

I rented a 24-foot truck and car-trailer to move from Vallejo, CA to Tucson, AZ.

I flew out my brother to help me drive back. The first thing he did was to check the brake fluid on the trailer (in case the trailer comes loose, it has its own automatic brakes), and OF COURSE it was empty. LIVES RISKED NUMBER ONE. If the trailer had come loose, it would not have stopped and would have seriously injured or killed other people on the freeway.

U-Haul advertises that they have the lowest decks. I thought that it wouldn't be that much of a difference - but it sure was. U-Haul's decks are lower than waist level. The Budget back deck was almost neck high. The ramp they provide has very little traction. We almost couldn't get the washer & dryer up the ramp. MASSIVE INCONVENIENCE NUMBER ONE.

After the truck was loaded, it had a HORRIBLE shudder between 45 and 65mph. My brother said that there was clearly something very wrong with the front end. Given that the max speed when towing a trailer is supposed to be 55mph, and there's no way I could go under 45 on the freeway...we shuddered along. By the time we got to Tucson (20 hours later), we were beyond sore. MASSIVE INCONVENIENCE NUMBER TWO.

The AC vents had broken flaps. You couldn't turn them off of one person and on the other. MASSIVE INCONVENIENCE NUMBER THREE.

Now the good part. It got dark, we turned on the lights, and were shuddering merrily along. Suddenly my brother says, "What happened to the running lights?" We were completely dark on the sides & back of the truck & trailer. We checked the fuses (I happened to know exactly where they were, because the cover kept falling off onto my knees). It was clear which fuse was bad, because it was burning hot. Literally burned my fingers. Of course, there was no fuse diagram, so we couldn't just pull one of the "extra" fuses and plug it in - even if we had, it probably would have burned out in a second, because there was obviously a short. Driving down the freeway in an invisible-dark truck? LIVES RISKED NUMBER TWO.

My brother asked me to be sure to find the fire extinguisher. I looked around the whole cab, and couldn't find it. The next day, in the bright sunlight, I found it, completely inaccessible, WAY behind and under the driver's seat. It's a law that there has to be a fire extinguisher in a truck like that, but, of course, it doesn't have to be ACCESSIBLE! What if the short had caused a fire in the dashboard? LIVES RISKED NUMBER THREE.

I tried to call Budget's Roadside Assist, but I was on hold for about 25 minutes. Finally, my cell phone ran out, and we couldn't risk using up my brother's cell, because there might be (and WAS) a real emergency. So, we went the rest of the way with the hazards on. Have you ever driven with hazards on? TICK. TICK. TICK. TICK. For hours. And hours. And hours. MASSIVE INCONVENIENCE NUMBER FOUR.

Still, we continued. We had been averaging about 100 miles per quarter tank. We were approaching Phoenix, and I asked my brother (he was driving, thank goodness!) how much gas we had. Just over a quarter tank. We decided that we'd play it safe and get gas at some truck stops just the other side of Phoenix. About 10 miles later, we were just the teeniest amount under 1/4 tank. That should be enough to go another 12 to the truck stop, right?

WRONG. As we're driving along, my brother WATCHED the needle drop from 1/4 to zero. Then below zero. Then it ran out of gas. 1/4 tank in 10 miles. When a truck like this runs out of gas, it loses power steering & brakes. My brother is a big, strong, strapping guy, yet he was fighting with all his strength to stop this beast. I was TERRIFIED! We literally almost ran off the road. We would have flipped over, and been seriously injured or died. If I'd been driving, I wouldn't have been able to safely stop the truck. LIVES RISKED NUMBER FOUR.

There's more of a long story about how we unstrapped my car, got gas, but the truck wouldn't start due to a lack of a priming button, and then my brother sent me to Tucson while he waited for roadside assist. They did show up (after 90 minutes) and get him on the road again - that guy was great. Meanwhile, another semi almost ran him down (LIVES RISKED NUMBER FIVE) so he had to go sit outside of the truck, at 4:30am, in southern Arizona, in the dark desert, by himself. (Animals, illegals, and drug-runners...) LIVES RISKED NUMBER SIX.

The next day, when we called customer service, we were proudly told that they always do a 10-point inspection before renting the trucks. (Whee... so, the brake lights and blinkers work. What about the ALIGNMENT, the FUSES, and the GAS GAUGE?)

Do you think Budget is offering me any sort of fair compensation for RISKING MY LIFE? Not a chance.

Bottom line? RENT A U-HAUL, AND BOYCOTT BUDGET!

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Kellyvir
Matthews, US
Apr 05, 2011 8:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I too was scammed by Budget truck rental. I filled the gas tank ccompletely and left truck overnight, firt mistake, and they conveniently carged me for 8 galloons of gas, a 30 refueling fee, and a 10 drop box fee which was never disclosed. I called and spoke with the rudest, nastiest girl, Sea, who said she was the manager and was not going to refund my money and for me to call customer service which was also a joke. This makes me so furious, And your right about the terrible shuddering in the front end, not safe at all. I will never rent anything again from them. They are very dishonest

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1:31 pm EDT

Budget Rent A Car overcharges

June 06, 2010, I returned a car to Budgets garage at Orlando airport full of gas. The check-in person checked the car inside (to see that the tank was full) and outside (to see that there was no damage to the car). She gave me my bill for $313.89. Subsequently, June 07, my credit card was charged additionally $106.82 for gas.

If the customer is present and the car is checked, how can Budget subsequently charge the customer for gas when the tank registered full in his presence? I have been renting cars from Budget and Avis for the last 16 years, in some years, I have rented a car every week. I have Avis Preferred Wizard number X3P53F and Budget Fast break number LF930M. I have always returned their car with the gas at the full level. I did not have problems before and so budget was my car rental company of choice. But Budget has billed me incorrectly $106.82 and has refused to give me my full refund.

Below I will document the difficulty I am having with Budget.

June 14, 2010

I complained to budget about the additional charge and was told that if I had the receipt and provided it by fax, my account would be credited for the $106.82. I could not locate the bill and so the staff member said Budget would give me a credit of $53.41 (1/2 of $106.82) pending their receipt from me of the bill.

June 19, 2010

I provided Budgets representative, Ivis by fax (fax number [protected]), as requested, with a copy of the gas bill which indicated that I had bought gas on June 5, at 17:59 before returning the car at 6:00 AM on June 06. I was told that I would receive the remaining credit within 7 days.

July 6, 2010

I spoke with Budgets representative, Carlos, at [protected]. He assured me that the credit had been approved and sent to head office. I checked subsequently but credit did not show up on my credit card statement.

August 2, 2010

I spoke with Budgets representative, Rod (Carlos manager) at [protected]. He confirmed that the credit had been approved. He told me that he would check with head office and get back to me by phone or email the next day. I provided him with my phone number and my email address. I have not heard from Rod yet.

Aug 06, 2010

Spoke with Budgets Representative, Laura @ [protected]. She told me that I should have sent the bill to Customer Service. I provided bill by fax to [protected]; referenced case #3199286.

Aug 19, 2010

I spoke with Budgets representative Kenneth. He told me that the credit allowed on June 14 was all I was going to get because the gas was purchased on June 5 and the car was returned on June 6. I pointed out to him that the car had to be returned at 6 am on June 6, therefore I purchased gas at 17:59 the night before, since the distance away from the airport was short. The tank was checked full by the return clerk.

MY COMMENT ON BUDGETS CUSTOMER SERVICE

Budgets customer service leaves a lot to be desired. Everyone needs to be on the lookout for undue charges from Budget. I will not rent from Budget again and I will dissuade anyone I know to do likewise.

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Livon
, US
Aug 20, 2010 12:51 pm EDT

June 06, 2010, I returned a car to Budgets garage at Orlando airport full of gas. The check-in person checked the car inside (to see that the tank was full) and outside (to see that there was no damage to the car). She gave me my bill for $313.89. Subsequently, June 07, my credit card was charged additionally $106.82 for gas.

If the customer is present and the car is checked, how can Budget subsequently charge the customer for gas when the tank registered full in his presence? I have been renting cars from Budget and Avis for the last 16 years, in some years, I have rented a car every week. I have Avis Preferred Wizard number X3P53F and Budget Fast break number LF930M. I have always returned their car with the gas at the full level. I did not have problems before and so budget was my car rental company of choice. But Budget has billed me incorrectly $106.82 and has refused to give me my full refund.

Below I will document the difficulty I am having with Budget.

June 14, 2010

I complained to budget about the additional charge and was told that if I had the receipt and provided it by fax, my account would be credited for the $106.82. I could not locate the bill and so the staff member said Budget would give me a credit of $53.41 (1/2 of $106.82) pending their receipt from me of the bill.

June 19, 2010

I provided Budgets representative, Ivis by fax (fax number [protected]), as requested, with a copy of the gas bill which indicated that I had bought gas on June 5, at 17:59 before returning the car at 6:00 AM on June 06. I was told that I would receive the remaining credit within 7 days.

July 6, 2010

I spoke with Budgets representative, Carlos, at [protected]. He assured me that the credit had been approved and sent to head office. I checked subsequently but credit did not show up on my credit card statement.

August 2, 2010

I spoke with Budgets representative, Rod (Carlos manager) at [protected]. He confirmed that the credit had been approved. He told me that he would check with head office and get back to me by phone or email the next day. I provided him with my phone number and my email address. I have not heard from Rod yet.

Aug 06, 2010

Spoke with Budgets Representative, Laura @ [protected]. She told me that I should have sent the bill to Customer Service. I provided bill by fax to [protected]; referenced case #3199286.

Aug 19, 2010

I spoke with Budgets representative Kenneth. He told me that the credit allowed on June 14 was all I was going to get because the gas was purchased on June 5 and the car was returned on June 6. I pointed out to him that the car had to be returned at 6 am on June 6, therefore I purchased gas at 17:59 the night before, since the distance away from the airport was short. The tank was checked full by the return clerk.

MY COMMENT ON BUDGETS CUSTOMER SERVICE

Budgets customer service leaves a lot to be desired. Everyone needs to be on the lookout for undue charges from Budget. I will not rent from Budget again and I will dissuade anyone I know to do likewise.

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Budget Rent A Car made me pay a dent we didn´t do

We rented the car at Ben Gurion airport and it had 3 dents. (we have papers to prove this). When we returned the car they told us the car have dents and made us pay 647.19 for a "new damage" We are still fighting them with this. We are asking for proof and they don´t want to give it to us. ADVICE. If the car has a scratch never accept it OR take a picture of the car. They stole this money from us so PLEASE: DO NOT RENT A CAR WITH BUDGET!

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Sharon M. Mann
Surrey, CA
Sep 05, 2011 7:00 pm EDT

Regarding Budget claim M786537-6:
Actually in addition to the glue repair of $278.79 paid July 2nd by ICBC. I have located an additional document from ICBC Claims History: [protected] that says they paid $1, 253.65 for damage sustained May 18, 2007.
For a three day car rental with my honest reporting of a minor damage/crack in the front bumper-skin of the White Yaris (rental unit: 6783) This claim raked in 278.79 (ICBC) + 1253.65 (ICBC) + 852.87 (My credit card) +852.87 (My credit card)- $852.87 (reversal of charge complaint to CitiCard) =$2664.10. I think Budget does a booming business exaggerating damage claims and doubling billing credit cards> I will tell my story every time I hear of someone needing to rent a car, I have never been treated so poorly by a company.

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Sharon M. Mann
Surrey, CA
Sep 05, 2011 6:43 pm EDT

Budget did this to us in Canada (King George location in Surrey, BC) charging me for damages to the car's bumper when I used my Road Star insurance instead of Budget's insurance. When I returned the car, I mentioned scraping the curb and finding a crack in the front bumper-(Due to the following experience, I WILL NEVER VOLUNTEER INFO AGAIN) Budget claim M786537-6
ICBC insurance paid Budget for damages; Budget billed my credit card for $852.87 TWICE, May 28, 2007 and October 1, 2007 after my Citi card reversed out the charge in September 20th.(Don't forget they were paid for damages by my insurance company) that paid them July 2nd, $278.79 for the minor damage (split) to bumper, easily fixed with a glue.
Calls, letters and pictures to Budget didn't help, all the way up from the front counter thug, to the repair manager David Chang, who are rude and incapable of hearing that there is a problem. In addition calls were made August 6th to Christy: my husband spoke with David Cross Aug 8; we were referred to Robert Carse who was not available... calls again August 23, and Sept 8th, all with NO resolve. Budget"s response was to retaliate with a claim that I further damaged their car, adding further insult to injury. Budget tacked on another damage that I did not do and sent me pictures from under the car up on a hoist, in an effort to support their new claim. My experience with Budget demonstrates a systemic problem with business practice. They are hucksters/extortionists, who victimize their customers on top of fleecing ICBC

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Budget Rent A Car poor roadside assistance

Rented a truck in Riverside, CA on 6/24/10; returned 6/27/10 to Walnut Creek, CA. Truck had a flat tire on inside passenger rear tire about 7:30 pm on Saturday; we had left Riverside @ 2 pm. We were about an hour outside of Bakersfield on Interstate 5. Stranded on a very desolate offramp. Roadside Assistance said it would be 90 minutes before help arrived. At 10 pm we again called Roadside Assistance and was informed the vendor had not contacted them with an Estimated Time of Arrival. So Roadside Assistance suggested we go the nearest hotel (when I ask them if Budget would be paying for this I was told to stay where we were and they would dispatch another truck). After another 30 minutes; we decided to limp down the freeway; we drove 100 miles @ 30 miles per hr; we arrived at our destination at 2 am. In trying to work something out with Budget for our terrible ordeal; the most they would offer was a 35% refund of our $240. Their Customer Service and Roadside Service was HORRIBLE. We will never rent from them AGAIN and encourage others not to.

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Budget Rent A Car has not returned my $850 deposit

Budget is trying to charge me for damage to their already damaged vehiches. We rented a vehicle, it was checked out in the night. No one checked the interior windshield just beside the rear view mirror. Neither us or the man checking the vehicle out. It was getting very dark and he focused on the exterior. The car's side bumper was being held together by screws. The car was obviously in a front end and rear end collision. When we returned the car, the checker stated that everything was ok and signed out checkout sheet OK. We get inside to finalize our bill, a call comes in, Oh there is damage to the windshield. It could not be seen from the outside. Well we saw the guy checked out under both visors and he did not state any thing was wrong. It would be pretty hard to miss that small fissure when he was sitting in drivers seat. It is funny that he saw this damage in our absence. Any way to date Budget has not returned my $850 as yet. This is a lot of money. They have not emailed, called or left any message for me. It has been 7 days. I am hopping mad at this point. Does budget think I pick up my money off trees in the US. They are scamming customer to pay for their damaged vehicles. ANY OUT THERE READING THIS PLEASE DO NOT RENT FROM BUDGET JAMAICA. PLS PASS THIS MESSAGE ON, IT WILL SAVE YOU FROM GOING THROUGH WHAT I AM GOING THROUGH NOW!

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JAR_13
Hollywood, US
Dec 09, 2013 1:10 pm EST

I wish I had seen this before renting from them last week. Take heed of the original poster's comments and do not rent from Budget Jamaica. They charged my card for more than what was on the bill and now won't return any emails or phone calls. I'll be taking up this issue with my credit card company.

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Budget Rent A Car false promise

My wife and child was flying to Canada on Continental airline and their flight was delayed. I called the Airport Budget who does not answer the phone. I called the 800 phone number for budget, and give them the flight number. They assured me that they will wait for their flight, which arrived at 12.45 am (Budget closed at 12 midnite). They were at budget within 45 minutes after clearing Custom and Immigration, but Budget was closed. In the morning, Budget customer care says we were closed, too bad

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Lilo
, US
Aug 30, 2009 7:03 pm EDT

I rented a car at Jerusalem. Had to wait 4 hours despite having a reservation. These guys do not hurry and are positively rude. They had a queue of more than 10 people each time I had visited their office.

They blocked a deposit on the credit card and after the car was returned they did not release it. I cannot reach them by the phone and they do not reply to mails. This is the company which does not care about their reputation.

And judging by the fee they charged me they are definitely not budget. Never want to have anything to do with them again.

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Dr. Abdulsalam
, SA
May 04, 2011 8:07 am EDT

To whom it may concern;

I'm writing to make an official complaint against Budget Car Hire for extremely poor service as far as providing the hire car is concerned as well as their complaints procedure. Below is a full breakdown and timeline of my complaint and all correspondence with them.

i rent a car in Abu duabi in 28/04/2017 to be checked off around noon when i arrive it take them around 45 min to relase the car and then i found that the front light in the car is not working although the sign in front labeled as complatelly checked then they side we will up grade you then they give me another upgraded unrelapel car with my kids on, i told them i will be droping the car back around 5-6 Pm they side its fine then when i retirned the car they charge me for 1 extra day, i asked the representative to contact his manger no body answer him and i have to run to katch up the flight it was extremelly unhappy experience for me,
budget representative name Ryan Solomon and his manager name Iyad Alasmar.
my name is Dr. Abdulsalam
Many thanks,

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Username 83
, CA
Jun 07, 2010 8:43 pm EDT

Picked up a car at Budget Quebec City airport and gave them a $50.00 Airmiles gift certificate that would more then cover the cost of the one day rental. Although there was very detailed instructions in English and French on the coupon the clerk "didn't know how to enter it" . She did however assure me that her supervisor would enter it the next day. Dropped off the car at Quebec City downtown Budget location - he could not enter it either but assured me it would be done the next day. After a week, apparently they couldn't find anyone competent enough to enter the coupon, after all the step by step procedure totalled 4 simple steps, so consequently they decided it was simplier to just charge me credit card. I have now spoken to 5 different people and it appears that they actually don't have a competent staff...bottom line is they could care less.

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King1970
Orlando, US
May 23, 2011 5:32 am EDT

WOW WOW WOW...look at some of the spelling and grammer words here...1) i rent a car in Abu duabi ? 2) then they side (said ) we will up grade (upgrade). 3) unrelapel...unreliable 4)with my kids on ? 5) i will be droping (dropping)...6) they side (said)...7) retirned (returned )...8) no body (nobody)...9)run to katch (catch)...10) extremelly ...Im not a teacher or a even close...but how in god's name this person became a DOCTOR.

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Budget Rent A Car overcharged/ fraudulent charges

My experience with this Budget Truck Rental dealer was terrible, terrible and terrible. The employee named GEBRMX (the name shows on the agreement) was rude, unprofessional, and unreasonable. There are three reasons I would like to elaborate:

1)My girlfriend reserved a truck online through Budget.com under her name on 04/29/2010. However I, was the only driver and who paid for the rental truck at the signing of the agreement on 05/02/2010. We did tell the dealer very clearly this point when we pick up the truck. The employee GEBRMX, however charged $10 fee for additional driver without noticing us. This is not acceptable.

2) GEBRMX tried to force us to purchase insurance at the point of signing agreement. The purchasing insurance should be optional although recommended, but the customers have the right not to purchase insurance and assume full financial responsibility. He did not understand this at all and keep arguing with us for nearly half an hour until we made a phone call directly to 1800GOBUDGET to let a customer service representative to explain to him on the phone that the insurance purchase is optional. At last he agreed we don't have to buy insurance, however the agreement had been printed. This is why two insurance charges still appear on the agreement.

3) After I found this guy charged $10 fee for additional driver, I returned the truck the same day at night which was 05/02/2010, but I did not drop the key in the box, because I planned to come to the office next morning to talk about this issue with the dealer. I parked the truck in the dealer's parking lot, right besides another Budget rental truck.

On 05/03 early in the morning around 7am, I received a call from this guy, said the truck was getting towed. I drove to the dealer's office in 10 minutes, seeing the rental truck was about to be towed. However the towing ceased after I arrived at the scene and handed in the key to the employee. The very truck I rented remained in the parking lot when I left the scene 8:30am 05/03.

He told me that the reason why the rental truck was getting towed was because I parked the rental truck at another business' parking space which two companies sharing one parking facility. I was not informed when signing the agreement where I should park or where I should not, and there was no signs at all indicating which parking space belongs to which company. As an average customer, without any guide, I assumed that parking the rental truck in the same parking lot right besides another Budget truck was the safest way to return it.

He used profane and vulgar language toward me, and threatening to "beat the sxxx out of you", and other F words, if I do not pay for the $150 towing fee, which he already have done, charging additional $150 on my credit card.

4) I called their custom service, told what happen. The rep simply does not care what I was saying, said, "The decision is final, we cannot make compensation in this case". I requested talk to the supervisor, this guy said "There is no supervisor in this call center." What? No supervisor? Are you on the same planet?

AVOID BUDGET! THEY WILL RIP YOU OFF!

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Tanya Perrine
Charleston, US
Jul 20, 2022 12:11 pm EDT

I was overcharged for service that We didn’t want and I had two previous trucks and didn’t take the insurance. But was charged for the insurance on the 3rd truck.Also didn’t receive the discounts I was suppose to get. Ask for paperwork from them and they wouldn’t send. Terrible service. Would not recommend there service, I have to get an attorney so I can take them to court. Very terrible service. Legal shield department contacted them and they refuse to send paperwork needed. Terrible customer service. No good feedback at all.

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knowledgeborn25
Gwynn Oak, US
Nov 30, 2009 1:08 pm EST

I made reservations to pick up a truck from Belair MD on 11/14/2009 and return it to Woodlawn MD on 11/15/2009. The reservations included a 16ft truck and free 99miles. I received a phone call from budget informing me that they did not have any trucks at that location and informed me that I would have to pick up a truck from Parkville MD. Which is out of the way. The lady gave me the difference in mileage added to the free 99 miles. My reservation informed me to call the drop off location in Woodlawn Md because they were closed on Sundays. I called them and they said it was fine to drop it off and asked that I drop the keys in the drop box and it would be processed the next day. I dropped the truck off before the drop off time and dropped the keys in the box. I find out 2 weeks later that they charged me and additional day usage plus going over my mileage. I then called customer service which i was rudely greeted. The lady informed me that i did not have 99miles and she did not see where extra mileage was given to me for picking the truck up out of the way. This is bogus. I did not drive anywhere close to 99miles. I would like a full refund of additional charges please. This is an unfair and wrong charge. I did not expect to be treated like this from Budget because I have been a previous customer which is why I chose to go with Budget and not Uhaul.

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Studly
Detroit, US
Jan 23, 2011 10:32 pm EST

Forcing the insurance on you us no surprise. Budget Corp is threatening dealers that if they don't sell enough insurance or other accessories they risk losing their bonus commission...which can amount to a few hundred dollars for an average dealer. Actually it's not the upper management, it's the low level dweeb in the chain. The tow thing is quite unique, never heard that one before. Bet this dealer is still in business too.

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Budget Rent A Car refund of truck rental deposit

Employees at this location are on a witch hunt, looking for and creat-
ing problems for customers. I was due a refund of $150. on a oneway
truck rental, the truck was returned on time, with out damage
and with a full tank of gas, but since my initial reservation for the truck was made in my son's name not my name the employees there refused to honor the refund to me. I paid CASH in full and I was the person that signed the contract . Pls beware of that group because they are JERKS, and rip off artists to say the very least.

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Budget Rent A Car crystal clean truck rental

I reserved a truck two weeks before the date I needed to rent it. I reserved it from
Crystal clean truck rental
1006 e north 1st st
Seneca, sc 29678
[protected]
when my fiance got there to pick up the truck he was told the truck we reserved wasn't there so he had to rent a bigger truck that was $10.00 more than the one we had reserved and was guaranteed two weeks prior. he was told to do that or have nothing at all. so, we had no choice but to go with that. I was given a special mileage rate online of.69 a mile and was actually charged.79 a mile. the estimated quote I was given online was $64.79 and I was charge $133.75! when I called crystal clean truck rental to ask about it the man was rude and told me there was nothing he could do about it. when I asked for the number to budget truck rental he started yelling at me so I hung up the phone to look up the budget truck rental info online. I am also contacting the better business bureau about this, posting blogs, and getting the word out as much as possible to never rent a budget truck because you will not be given the truck nor the price you are guaranteed. and the service is rude and they give you absolutely no choice but to go with what they tell you to when it's too late to change to anything else.

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Doug Bullings
, US
May 03, 2017 8:58 pm EDT

STAY AWAY! Read all the reviews! Google this company! Their Facebook page won't allow all of their victims to post reviews, thank goodness for third party websites! This father/son scam team will try every which way to cheat you, overcharge you, and bill you for things that are out of your control. Dont fall for the gas scam! Rude, vulgar and insulting. These men couldn't be professional if their lives depended on it, they don't know how. Which is why their business is a failure. Dont pay mind to their hours, it changes with their personal plans. Maybe they wouldn't need to cheat people out of their money if they had the ambition to show up to work like other hard working HONEST Americans.

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Tracy Player
, US
Aug 11, 2015 9:33 pm EDT

Picking up the Budget Rental Truck in Columbia was a breeze. Friendly staff and helpful. Dropping off the truck at Crystal Clean Truck Rental in Senaca was another story. A rude, grumpy and untrusting old man met us at the truck return lot and accused us of not leaving the truck with a full tank of gas. He proceeded to manuever the truck around for 7 minutes or so "to get it on flat ground" so that he could see if the tank was truly full. The needle indicated full before the old grumpy butt started backing the truck up and down the parking lot to reach a level spot to determine if the truck was truly full of gas. It was so full of gas that the gasoline could be seen in the neck of the fuel tank. The old man was rude, his son was even more rude and charged us another $49. We had just filled the tank to the rim with fuel prior to returning it. I am convinced one of these nasty men drove more gas out of the truck after we left. No doubt in my mind. WE WILL NEVER USE BUDGET TRUCK RENTAL EVER AGAIN! I encourage all of my family and friends to boycott them too.

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Scgirl1990
Greenville, US
Feb 24, 2015 3:09 pm EST

Yes did the same thing about insurance. Said he didn't make any money off it and that his wife has been in the insurance business for over 9 years so he knew what he was talking about. I called budget and made a complaint and made sure that they cancelled my reservation with him so I wouldn't be charged the $50 fee because I didn't trust him to cancel it. I just went with a different budget renter. He doesn't need to be in business if this is an ongoing issue

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Diana Bourgeois
Bluffton, US
Aug 31, 2012 11:53 am EDT

I had exactly the same experience! After booking a truck online, I received a call less than 24 hours before my booking from Lane to say that he would be in town. I found out from talking to him that it was really an insurance issue - which doubles the price - and he would not rent me a truck. My $150.90 truck was going to almost double! With a cursing ty-raid, he informed me that it was a "65 f-ing thousand dollar truck" and "would go on my insurance for 3 years if I did not take their insurance." I told him that I did not want it and he told me he would not honor my reservation. Called the corporate offices to report him. Seriously - stay away from this person. No only NOT the way you want your moving experience to go - but you just don't need to foul abuse.

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Budget Rent A Car billing

I rented a mid-size car through Orbitz for two weeks in Orlando in mid-March. Through BUDGET they quoted me a price of 378.88. When we arrived at the Orlando airport, Budget told me that a Caliber had been reserved for me. I promptly told them that a Caliber was not a mid-size car, so they offered me a full-size car...a Malibu! When I tried to tell them that a Malibu was not a full-size car, they offered me a Lincoln Town car instead.
After arguing back and forth, I took the Malibu. Now my bill became 531.39 US dollars instead.
I have rented cars on vaction before and I know a mid-size from a full-size car.
My point is this...avoid both BUDGET and ORBITZ unless you like paying more for less.

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Budget Rent A Car horrible

Budget car rental aka Avis car rental is the worst car rental company in existence. The employees took over the company a few years ago and they overcharge you to benefit their bank accounts. I rented a car for 5 days in Tampa Fl recently. I got a quote beforehand through their website for $253.00. I thought this was reasonable. When I got to the counter at the airport the woman who was waiting on me said "do you want an upgrade so you will have more room"? I said "no" it's only me and my daughter and we will be fine in the one I ordered. She asked again and again I declined. Then she asked me if I wanted bumper to bumper insurance. I said "no I don't, I have my own insurance" I then showed her my Geico card. So she told me the total was going to be $305.00 for taxes etc. and said to initial where it had $305.00 on the paper which I did. She then told me to initial in the other boxes to decline the extras which I did. The font was conveniently not showing the tops of the numbers so I couldn't see what I was initialing but I assumed the woman was honest and I trusted her. Well don't you know when I returned the car they charged me $527.03. I was livid. I went right up to the counter and told them to get this off my credit card that the total should be $305.00. The guy at the counter looked at it and told me the extra was for tax. I couldn't believe it. When I got home to New Jersey I researched on line and apparently this is a common fraud tactic by this company. There are thousands of complaints from people about the same exact scenario. When I wrote to customer service they had a scripted response saying I initialed for the insurance at $26.00 a day and I asked for an upgrade. These people are nothing but common thieves. If any lawyer is reading this and wants to do a class action lawsuit against them contact me at [protected]@gmail.com Thank You, Dolores

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SuperTeacher
Flatwoods, US
Jan 08, 2012 5:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I thought that Budget trying to raise my future reservations (four of them) by a total of around $1000 was the all time breech of business ethics but after reading your complaint I am no longer sure. At least they emailed me in advance so I could cancel my reservations which they went into and raised. I don't know how they stay in business. Thanks for warning me. I wish I had read the hundreds of complaints on the internet before I applied for a Fast Break card and agreed to rent from those thieves.

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Budget Rent A Car damage

I rented from budget in December They sent us out in a car with no block heater in -47 degree weather the car would not start I called budget and all they bsaid was oh well it is optional in some cars. So we tried to push it into the garage but the bumper cracked because of the cold. Then we tried towing it and it cracked the back bumper not alot but it did crack. We has to fly out the next day so we had to do something and budget would not do anything they then took 3400 off of my visa card and then would give my an invoice of what they charged. I would never reccomend them to any one. the car had a block heater it would not have happened. The service was awful and they told me that I was a liar and that it did not happen that way.

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King1970
Orlando, US
Mar 31, 2010 1:52 am EDT

I guess every car in that city has 2 craked bumpers according to ur story...i believe u ...NOT.

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Budget Rent A Car appalling service

To whom it may concern;

I'm writing to make an official complaint against Budget Car Hire for extremely poor service as far as providing the hire car is concerned as well as their complaints procedure. Below is a full breakdown and timeline of my complaint and all correspondence with them.

Please advise if you take these issues any further as I'd like to get back to Budget with some response as to my feedback from yourselves?

Many thanks,
Peter Armstrong

RE: budget‏
From: Peter Armstrong ([protected]@hotmail.com)
Sent: 19 January 2010 19:28:49
To: customer.[protected]@budget-emea.com

Dear Simon,

I find the email below quite insulting.

I booked a car early to ensure I would get one, but believe me when I arrived there were at least 8 - 10 of your customers at that desk being told the same thing and I quote "unfortunately we don't have any cars and some of the cars we expected back haven't yet arrived"! To add insult to injury in my haist (trying to establish how long a car might be) I actually asked one of your other customers how long they'd been there and they said that they'd been waiting for their car since 8am that morning.

Let me explain my dissatisfaction with this appalling service:

1. Very poor service and no answer to help
2. The first email complaint I sent was the 3rd of November 2009 to express my dissatisfaction
3. After several automated responses to the emails I posted you, I finally got an email from someone at the beginning of December to say you have some company policy that clearly allows you to investigate this matter in a reasonable time frame (up to 20 days) to allow for good customer service
4. I've now finally got a response that's not only a total fob off, but more than a month overdue.

No, this is not acceptable and the feable excuse without even so much as a small gesture is not good enough, so I have no other option than to report you to the UK Complaints Board with all the correspondence attached.

Peter Armstrong

--------------------------------------------------------------------------------
From: customer.[protected]@budget-emea.com
Subject: budget
To: [protected]@hotmail.com
Date: Tue, 19 Jan 2010 15:43:37 +0000

Case Number: 32-45340

Customer.[protected]@Budget-emea.com

Tel. [protected]
19 January 2010

Dear Mr Armstrong,

Thank you for renting a car from us recently and providing us with the opportunity to deal with the issues you raised in your letter.

We can only apologise for any inconvenience incurred especially considering the circumstances of your trip.

However please note that you had booked the vehicle for pickup at 0900hrs you state that you did not arrive in until 1040am. Unfortunately we are unable to hold vehicles indefinitely for customers and this was an extremely busy time for us.

Our staff did try to assist you and explained that we could get you a car but there would be a delay in doing so.

Please note that you have not been charged the 20.50GBP fee for the reservation as it was a pay on arrival site that you booked through.

Unfortunately we are unable to offer a refund on the taxi fare.

If you should require anything further then please do not hesitate to contact me.

Kind Regards

Simon Macionis

Budget Customer Services

Tel. [protected]

E-mail: customer.[protected]@budget-emea.com

Website: www.budget.co.uk

P Consider the environment. Please don't print this e-mail unless you really need to.

(No Subject)‏
From: CustomerCare (customer.[protected]@budget-emea.com)
Sent: 25 November 2009 15:00:56
To: Peter Armstrong ([protected]@hotmail.com)

Case 32-45340

Dear Peter Armstrong,

Thank you for your recent correspondence and for bringing this matter to our attention.

Customer feedback is very important to us and we intend to resolve this issue quickly and efficiently.

We have initiated a comprehensive investigation into the issue you have raised with us. Your feedback has been directed to the station manager of this particular location requesting their comments and an explanation. We have also requested all of the relevant documentation pertaining to your rental.

In order to resolve issues such as this as efficiently as possible we have Service Level Agreements with all of our worldwide locations of 20 working days for all customer service cases relating to vehicle damage and 10 working days for all other queries or issues. This enables Customer Services to investigate, gather the relevant documentation and resolve the issue on behalf of our customer in a timely manner.

In most instances, we receive the required information from our Station Managers in a timely manner. Should this not be the case the issue will be escalated to a Senior Manager, who will resolve the issue based on the information we have collated up until that point. We will then contact you within a short time of the Service Level Agreement elapsing. If you have booked with Budget through a travel agency, tour operator or broker please provide a copy of the voucher supplied at the time of booking Budget Customer Care at the details below.

As you have found your rental experience with us less than satisfactory, we would like to take this opportunity to extend our sincere apologies. Please be assured that your custom is extremely valuable to us and we hope to resolve this issue for you as soon as possible.

Neil Dean

Budget Customer Services

Tel: +[protected]

Fax: +[protected]

E-mail: customer.[protected]@budget-emea.com

Website: http://www.budget.co.uk

Budget Customer Care
Park Road
Bracknell,
Berkshire RG12-2BW

RE: Contact Budget - Confirmation‏
From: Peter Armstrong ([protected]@hotmail.com)
Sent: 20 November 2009 11:44:47
To: [protected]@budget-emea.com
1 attachment
image001.gif (1.9 KB)

Dear Customer Care,

It's now been an additional 9 days since I received the last email below and still I have NO feedback, NO refund and NO compensation for the huge lack of service I received from Budget!

Once again I've given you a reasonable amount of time to respond and now my patients has run out. Unless I get a reasonable response (my money refunded) within 48 hours, as promised I'll take this complaint to the UK complaints board because this is simply unacceptable.

Peter Armstrong

RE: Contact Budget - Confirmation‏
From: Customer Services ([protected]@budget-emea.com)
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Sent: 11 November 2009 11:29:22
To: Peter Armstrong ([protected]@hotmail.com)

1 attachment
image001.gif (1.9 KB)

Dear Customer,

Thank you for contacting us and taking the time for bringing your concerns to our attention.

For us to improve our service delivery we rely on valuable customer feedback.

For your peace of mind we will be investigating your comments thoroughly.

As soon as we have everything we need we will get back to you shortly.

Please note that our Customer Service team operates during the following hours:

Monday – Friday: 09:00 – 17:00 hours

Customer.[protected]@budget-emea.com
Tel: +[protected]

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RE: Contact Budget - Confirmation‏
From: Peter Armstrong ([protected]@hotmail.com)
Sent: 11 November 2009 11:29:12
To: customer.[protected]@budget-emea.com

To whom it may concern:

As of yet I've had no response to my email below which you received on the 3rd of November. Please response to this email within 48 hrs or I'll contact the UK complaints board as this level of service or lack thereof is totally unacceptable.

Peter Armstrong

> Date: Tue, 3 Nov 2009 20:38:34 +0100
> From: customer.[protected]@budget-emea.com
> Subject: Contact Budget - Confirmation
> To: [protected]@hotmail.com
>
>
> Thank you Mr Peter Armstrong for your request.
>
> Reservation number: UKWB2CD7E
> Rental agreement number(s):
> Rental office: United Kingdom
> Salutation: Mr
> First name: Peter
> Surname: Armstrong
> Wizard number:
> Telephone: +[protected]
> e-mail: [protected]@hotmail.com
> Comment: To whom it may concern;
> Last week Monday evening I booked one of your hire cars online to be
> collected
> at Belfast City Airport the following morning, coming in from London. I
> arrived
> at your reservations desk only to be told that there are no cars available
> and
> it could take anywhere from 45 minutes up to 2 hours until one would be
> available.
>
> On any normal day this would frustrate most of your clients, but I was
> particularly upset as I was in Northern Ireland for a maximum of 5 hours to
>
> attend my grandmother’s funeral. I arrived at 10:40am, had to be in Lurgan
> for
> the 12 noon service, only to been told by your desk manager that the only
> solution would be to take a cab, as there would be no other way to get
> there on
> time.
>
> Firstly I would like a full refund for services paid and not rendered to
> the
> amount of £20.50 and I would also like compensation towards my cab fare of
> which that was £43.56. If you require proof of invoice, when you reply to
> this
> email I will forward scanned copies.
>
> I look forward to your prompt response.
> Regards,
> Peter Armstrong
>
> P.S. Many of your other customers (business men & women) where appalled by
> this
> level of service, so in future I would advise you find a way to prevent
> bookings if you know you won’t have the capacity to fulfil these
> requirements.

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Jaxon Smith
, SG
Mar 07, 2014 1:37 am EST
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This is very much great and hope fully nice blog. Every body can easily found her need able information. I am visit first time but I fond many use full article. I will back again when get time.

Budget Rent A Car Customer Reviews Overview

Budget Rent a Car offers a variety of rental services for customers seeking transportation solutions. Their fleet includes a range of vehicles from compact cars to larger SUVs and vans, catering to different needs and preferences. Customers can rent cars for varying durations, from short-term to longer-term leases. Additional options such as insurance coverage, GPS navigation, and child safety seats are available to enhance the rental experience. Budget operates at numerous locations worldwide, providing accessibility for travelers seeking vehicle rentals both domestically and internationally.

Budget Rent A Car In-depth Review

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Overall Experience and Satisfaction: Overall, renting a car from Budget Rent A Car is a satisfying experience. Their competitive prices, wide vehicle selection, excellent customer service, and user-friendly booking process contribute to a positive rental experience. The vehicles are well-maintained, and the additional services provided further enhance the overall satisfaction.

User Reviews and Ratings: Budget Rent A Car has received positive reviews and ratings from users. Customers appreciate their affordable prices, reliable vehicles, and helpful customer service. These reviews and ratings reflect the overall satisfaction of users who have rented cars from Budget Rent A Car.

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Budget Rent A Car contacts

Phone numbers

+1 (800) 331-1212 +44 844 444 0002 More phone numbers

Website

www.budgetinternational.com

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