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Budget Rent A Car
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4.2 1853 Reviews

Budget Rent A Car Complaints Summary

63 Resolved
380 Unresolved
Our verdict: With Budget Rent A Car's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:20 pm EDT
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Budget Rent A Car fraud

I rented a car on Tuesday, July 12, 2011 from the airport location, which is independently owned and operated. I called the location first and explained that I only had a debit card and the manager stated that would be ok. At that time Manager took my debit card ( despite the written sign stating that they do not accept debit cards. The estimated charges were going to be about $215.00. He placed a hold on my account of $200.00. I called back on Thursday to request an extension and a better rate comparable to the one posted on website. Sherry said I would need to bring the car back and close that rental out and re-rent the vehicle to get the new rate. I brought the vehicle back on 07-14-2011. She closed the rental out and opened the new one at the better rate. She took my debit card and without disclosing the amount placed a $500.00 hold on my debit card for estimated charges of $61.50. I received a text message from my bank indicating that my account had been over drawn by $167.21. I then asked her if she had just held $500.00 on my card. She said yes that was their policy. I explained that earlier in the week Budget had only held $200.00. She again stated this was their policy. I asked to see the policy, because nowhere on the contract I signed did it state this policy or was it indicated anywhere that they had held any amount on my card. She brought out a book and stated that these were also listed on the website. I read the policy and it states that "generally we require a debit card authorization hold of estimated charges plus $200..." I pointed this out to her and she said it was for credit cards. I showed her the words "Debit Card Hold Rules". She then claimed that they do not accept debit cards. I told her she just accepted mine. And that she couldn’t say they do not take them and then accept them and charge whatever they want. I asked to speak to the manager. He came out and I questioned why they had only held $200.00 earlier in the week (which was still being held on my card at this time as well. He replied with" I don’t know you from Adam. We are basically giving you a $20, 000.00 car for $ 500.00. You could just take off in the car. I would hunt you down." I said “so now you are calling me a thief?" They refused to release the hold. I called the corporate office, who stated that because they were independently owned they were not able to do anything. They had requested several pieced of information from my rental contract that was not filled in my Sherry. I called my bank who was unable to release the funds even though the charges were disputed. I never gave them authorization to hold $500.00. They never requested authorization to hold this amount. I called the Budget office again and asked to speak to the owner, who conveniently had just left for the day. I find this suspect as I was sitting in the parking lot this entire time and had not seen anyone leave. I returned the vehicle on Saturday 07-16-2011, a few hours early. On Monday morning the $500.00 hold was still on my account. I spoke to my bank and they had not received the release from Budget. The written policy states" Upon returning the vehicle, we will process a released of the unused portion of the debit hold..." I called budget and spoke once again with Sherry who states they funds had been released and it was my bank that was holding things up. I informed her that I had just spoken to my bank and they have not even received the release. She said it was sent. I asked for the name of the person who sent it. She refused to give that to me. As of the time of this complaint the hold is still on my account. This company was unethical, unprofessional, and deceptive.

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7:09 pm EDT
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Budget Rent A Car worst service ever

Well it started as a good deal on the truck and trailer rental, good prices.so we went with budget over the other companys. Bad mistake...
we moved across country 2500 miles, the truck they gave us broke down for the first time on the pa turnpike. It blew over 5 gallons of oil all over the car we were towing..we were stuck there for over 4 hours, the second time it broke down was in columbus oh.Thats were it took a tuen for the worst.we were stuck there for almost two full days while the company tried to get us a replacement tuck.The truck they gave us was worst then the first one.older, more miles and dirty, plus the fact that it didn't run any better...Well it gets even better because the manager from budget jim s. promised a good truck and they would awp the load for us . He was hiring a moving company crew to do it for us so we can get back on the road.Instead he hired the tow company (pro) and the workers and there family to do it.. we stop by to check on the progress and abserved the workes smoking while moving our stuff, matress laying on the ground..when we said somthing to them john said you can move it yourself then..well that stared a war with my wife and john. we ended up leaving because it was a mess. .Also the trailer strap was broken that the pin for the hitch was broken.we pick the truck up late that night and started driving. well we get to our new home 3 days late. we open the door to unload and forund that they just threw our stuff in the truck, they didn't use any of our moving blankets or tie downs, they were all in the back just laying there...over 50% of our furniture was broken, and or dirty. broke the axle on my sons quad..I have called the manager a dozen times with no responce, the claims department keeps making us jump through hoops, and giving us a hard time.NEVER, NEVER AGAIN will we use budget truck or car rentals.learned a hard lessons...

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12:48 am EDT
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Budget Rent A Car not dependable

I had a trip to Colorado planed, so I called Budget car rental on Tuesday and reserved a compact car for Friday between 5:00 and 6:00 pm for 3 days, and they said it would be there waiting for me, and later they confermed it, I was leaving that night as soon as I picked it up and loaed it, but when I went to pick it up ( on time ) they told me they did not get it, but I could have a 4 wheel drive SUV insted, well I wasn't going to pay out the money a gas hog from Kansas City to Colorado, I ask why they did not call me, I drove 60 miles out of my way to get it, He just laughed and shruged his sholders, so I checked around with other car rentals, but nothing was available without a reservation, so I had to take my small 98 Toyota pick up with 264000 on it and have 2 tires put on it and have the oil changed before I could leave, anyway, my trip had to be cut short and a very uncomforitable ride, thanks Budget, for your great customer service and dependability

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12:39 pm EDT
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Budget Rent A Car excess reduction insurance

I was on holiday in Australia last Sept/October. Whilst there I searched on line for cheap car rental and was directed to Budget. I duly booked a car and was offered excess reduction insurance which I accepted. On arriving at Sydney Airport to pick up the car during the pick up process I was again offered the ecxess reduction and confirmed that I had already done this. I was asked to sign to confirm the booking details and left with the car.
When I returned to the uk I noticed that I had been charged £240 on my credit card by a firm called IMALL for excess reduction, I also noticed that the charge for the car by Budget was also £400 more that expected. When I queried this I was told that the extra charge was the excess reduction.
After about a dozen emails and phone calls I discovered that when I booked on line I had done it through an agent and they had sold me their version of an excess reduction. Then at the desk when I picked up the car, when I thought I was signing to confirm the details I was in fact signing to take out Budgets own excess reduction policy, which incidentally was nearly twice the cost of the one I had bought when reserving the car on line.
The upshot is that Budget say it was my own fault as I should have known that I had already signed up for a policy and refused the policy that they offered me at the counter.
They are probably right but I think that the booking process is confusing and I believe the counter staff knew what was happening and took advantage of the confusion to earn extra wages through selling me unnecassary insurance. I think they contravened the NSW selling regulations that stipulate that they have to act with honesty and integrity.
C Bone

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Aussie76
Townsville, AU
Jun 22, 2012 11:13 pm EDT

also, there was no contravening of the laws you stated, quite the contrary. They are not to get involved in your private dealings with another company and rightly so. They would be failing you if they didn't offer the excess reduction and you had an accident. Regardless, you would still have to pay the excess to Budget and then go chase iMall with all approriate documentation to get the excess re-imbursed.

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Aussie76
Townsville, AU
Jun 22, 2012 11:10 pm EDT

The agents are not privvy to what has been booked by a third party website. They have no way of knowing as this would negate all privacy laws as this is an agreement between iMall and yourself. This website simply forwards a booking to Budget with pick up/ drop off times, type of car and the price. Budget does not have any information on wether you selected another companies products or not. Furthermore you should direct your anger at iMall as it is them who controls how their website, and have led you to beleive it is all included.

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8:55 pm EDT
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Budget Rent A Car customer service

We have alwasys rented cars from Budget with no problems, when we turned the car back in, the representative that was on duty (David) on 4/25/2011 was very rude, he threw the papers at my husband, stating that the car was engulfed in cigarette smoke and they would be charging an extra 250.00 on top of the rental plus 20% on the 250.00 plus the taxes were already include in the cost of the car. We end up paying 500.o0 on a car that was only $179.00. We we no longer be renting from BUDGET and EVERYONE I KNOW WILL BE BOYCOTTING BUDGET AT 714 SOUTH WABASH-Chicago, the service is terrible and they treat their customers very bad.

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stevey84
, CA
May 05, 2011 1:35 am EDT

I'm quite infuriated by the level of customer service that I received from West Georgia location. First off, I was quite surprised by the fact that nobody knew exactly why there were discrepancies in price between the website and the shop itself. When I asked the rep about the reason behind the price difference, they said the prices weren't updated on the website. Secondly, I'm quite infuriated about the misinformation that were given. I was told to come in to the rental office to fill out a damage report, since my rental vehicle had a damage on the windshield. In fact, I didn't have to go in to the rental office to fill out the report. The repair cost was already charged automatically on our credit card and the papers regarding the repair done to the vehicle was sent in the mail. When I first received a phone call from the rental office, I was advised that the vehicle was already under investigation and was told that I would get a phone call from the claims department within 48 hours. However, I never received a call from the claims department what so ever. I left several messages to their voice mail, but nobody responded back to us. Also, when I called in to the rental office last Sunday to change the appointment to fill out the report, a lady told us with a rude tone of voice, saying that the vehicle won't be investigated until we fill out the report. So I actually had to miss work to get to the rental office, but the manager there told us that I didn't have to come in to the shop to fill out the report. In addition, since I had an insurance we had to pay $300 deductible for the cost of the repair + $25 administration fee. When we initially rented the vehicle, all we were told was the $300 deductible. When I brought that up to the manager, he pointed the statement on the contract just above my signature. It states, "all charges, including parking tickets expenses, traffic violations, vehicle impoundment and vehicle damage costs can be charged to the presented." He said that eventhough the fee wasn't mentioned at the point of signing the document, everyone pays for it. He also said that "Would you want to pay $1000?" I told him that we bought the insurance to avoid the charges. He didn't say anything further.
Also, as for the breakdown of the repair cost, the windshield costs $796.13 and 3.1 hours of labour cost $70.55 and there were some other minor material fees as well. What surprises m the most is the cost of the windshield. Based on my investigation, I was told maximum $300 to replace the windshield. To sum up, read the fine print carefully before signing and think about the responsibilities to take on.
I would never ever recommend this place again. The worst customer service ever.

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21099OKC
Oklahoma City, US
May 25, 2011 10:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

When renting a vehicle, be careful not to use a debit card to reserve the vehicle. Budget/AVIS ":reserved" $100 on my debit card, telling me that it would be "released" when the car was returned. but it does not get "released" upon return. I returned my car at 9am Monday. It is now Thursday afternoon and it still has yet to be "released" by Budget. When I called customer service on Tuesday and then on Wednesday, not only were they smart-###, rude and snide, but then, when I sent an email to complain to "CUSTOMER SERVICE" that woman was rude too! See, s BUDGET/AVIS won;t spend money on training employees on the fine points of CUSTOMER SERVICE.
Regardless, they also seem to hold on to the "reserve" until they damn well please. Not very professional, nor are they consumer oriented, or consumer friendly.
I would recommend using ANY other rental agency. I have never had any problems, and never been treated so badly by Enterprise & Hertz. I made the mistake of going back to Budget out of loyalty because previous years I experienced courteous agents and clerks.Something has changed DRASTICALLY.
Call Hertz next time. they certainly appreciate your business more.

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4:49 am EDT
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Budget Rent A Car downgrade

Made an online reservation for a compact car on Budget's website, and the reservation was confirmed. Upon arriving in Phoenix, there was a 25 minute wait before getting to the counter, where I was informed by the agent that my reservation wasn't for the car size that was on the printed confirmation, it was for the next smaller size class. For $11.00 per day extra, I could have what I'd actually already reserved. The next 15 minutes were spent deflecting sales pitching and scare tactics for LDW, Roadside assistance, etc. The Nissan Versa that I got had no package shelf and no way to obscure valuables in the car, a fact pointed out by the agent as a reason to upgrade. This was blatant and illegal bait-and-switch, sprung on me in an airport in a strange city when they had me at a disadvantage. There are also about $30.00 in charges and fees on the bill I'm still trying to figure out. Budget's conduct was totally unethical, and they'll never get the opportunity to pull this garbage with me again.

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11:09 pm EDT
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Budget Rent A Car - hidden charges

Beware of RSN (Road Safety Net) hidden charges. My wife didn't accept these optional services. We were charged $6.00 / day for this key replacement service that we would have never used. I asked Budget for a refund, they refused saying that we didn't read the fine print in contract saying you would be charged unless you found this hidden charge. I'll never...

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5:15 pm EDT
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Budget Rent A Car scam alert

I rented a car on Budget.com and prepaid for 5 days. Unfortunately, due to some unforsee circumstances, I had to return the car 2 days early. When I picked up the car at the rental count at the DFW airport I told them about the early return, they told me I had to call Budget.com to get a refund for the 2 extra days because they don't do refunds at that location. I called Budget.com and the customer service rep insisted that I need to talk to the people at the rental counter as they own my contract. I called the DFW rental counter again and repeated what I was told by Budget.com and I read their rental terms and conditions to them regarding prepy rentals, the rep on the other side of the phone ignored everything and refused to help. NEVER PREPAY FOR ANYTHING WITH THIS COMPANY BECAUSE WHEN THEY HAVE YOUR MONEY THEY CAN CARELESS ABOUT YOU. SOME CUSTOMER SERVICE. I'll be shredding my loyalty membership card with them and I will never rent from them again!

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Rosey_flower
Brampton, CA
Apr 05, 2011 4:37 pm EDT

I can relate to how Budget-rent-a-car is ripping off people.
I rented a car from the KENNEDY & ORENDA IN BRAMPTON location for 2 days
I returned their vehicle "ON TIME"!
They charged me for one extra day + for insurance. They started arguing with me at the front desk telling me the car was returned a few minuits late and they would have to charged my credit card for one EXTRA DAY!
I TOLD MY FAMILY, FRIENDS, WORKMATES AND SO ON HOW THE RIPPED ME OFF, the company i worked for used to do business with them. Now they stopped! They are now with Discount rent a car!
I WILL NEVER, EVER, N-E-V-E-R! DO BUSINESS WITH BUDGET RENT A CAR AGAIN!
THEY ARE SCAMPS!

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1:23 am EDT
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Budget Rent A Car beware overcharging at the counter

I recently traveled to Liberia Costa Rica and rented a car for the week at the Budget Rent a Car airport location. I booked and confirmed my reservation online at www.budget.com in the United States. When arriving at the rental counter in Liberia, the counter agent initially attempted to charge me hundreds of dollars more than my confirmed reservation. He reduced the amount but still did not match my confirmed reservation total claiming "additional tax was being charged".
Upon returning the car at the end of the week this same counter agent "converted" the total US dollars into Costa Rica Colons using an over-inflated conversion rate which later appeared on my charge bill as an additional overcharge. Budget has refused to make an adjustment of this overcharge. I have the amount in dispute with my credit card company.
Bottomline to all travelers ... BEWARE Budget Car Rental in Liberia Costa Rica. Unethical business practices!
This will be my first AND last time renting from Budget at ANY location in the world.

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sanjay nanda
London, GB
Jan 14, 2012 8:46 pm EST

I taved to Portugal on the 20 sep and we had car rental on the same day we returned the car on the 27 sep and you say you retorned the EUR = 300 deposit back to my account but tell today no deposit come to my account .

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sanjay nanda
London, GB
Jan 14, 2012 8:41 pm EST

1. I hired a car on agreement no 723142
2.At the time of pick up of the car iwas told to pay 178.94Euro (this include car for 1week with the GPS)
3.I was also told to deposite 300Euro in advnce which i was told i will be paid back on return of the car this means i paid the total of Euro -478
And now is one month i havent refunded back the extra money i deposited
I have all the documents to support my claim

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3:27 pm EDT
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Budget Rent A Car extra cost and fees

My girlfriend made an online reservation with Budget Rental Car for a Mazda which we were going to use on our recent visit to Tampa. When we arrived at Tampa International Airport to pick up the car the rental agent told us we could have a choice of a Mazda or a Ford Taurus. My girlfriend owns a Ford Taurus and had never driven a Mazda, so we decided the Taurus sounded more practical. What the agent did not tell us was that the Taurus was an upgrade and was going to cost us an additional $20 per day. Unfortunately, both of us were tired from our flight and did not read the contract carefully enough, and we failed to notice that the agent had my girlfriend put her initials next to the words "upgrade - $20 per day." Of course we should have paid closer attention to the contract, but the agent never told us that the Taurus was an upgrade and she never said how much it would cost. In fact, when my girlfriend asked what the total cost would be, the agent said "that will be figured out at the end when you return the car." Of course now we see that the rental agent was trying to hide the fact that we were going to pay more than we anticipated.
Needless to say, when we returned the car 4 days later we were shocked to find that the cost was $80 more than we planned. When we tried to explain to the agent at the return desk that the rental agent never told us (1) that the Taurus was an upgrade; (2) that it was going to cost $20 more per day; and (3) what the total would be, all he did was point to the contract and say "these are your initials so you must have known about the upgrade. We are not going to do anything." He was completely rude and unprofessional. Should we have read the contract more carefully? Of course. That having been said, it was unethical for the rental agent to not tell us that the Taurus would be an upgrade and that it would cost us $20 per day more than we expected. The fact that the return agent was rude and completely unsympathetic to us was also disconcerting. So much for the adage "the customer is always right." .

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5:27 pm EDT

Budget Rent A Car filthy, seats were busted, no recourse

Car not as advertised, supposed to get a Pontiac G6, got a destroyed Chevy Coblat with 25K miles. Filthy, seats were busted, no recourse. To top it off, had a one hour wait to get the car, then, after returning, had to go through the desk again to finalize return. Big hassle, junk Cars, poor customer service. Please, do yourself a favor do not use budget.

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4:22 pm EDT

Budget Rent A Car unfair and wrong charge

I made reservations to pick up a truck from Belair MD on 11/14/2009 and return it to Woodlawn MD on 11/15/2009. The reservations included a 16ft truck and free 99miles. I received a phone call from budget informing me that they did not have any trucks at that location and informed me that I would have to pick up a truck from Parkville MD.

Which is out of the way? The lady gave me the difference in mileage added to the free 99 miles. My reservation informed me to call the drop off location in Woodlawn Md because they were closed on Sundays. I called them and they said it was fine to drop it off and asked that I drop the keys in the drop box and it would be processed the next day.

I dropped the truck off before the drop off time and dropped the keys in the box. I find out 2 weeks later that they charged me and additional day usage plus going over my mileage. I then called customer service which I was rudely greeted. The lady informed me that I did not have 99miles and she did not see where extra mileage was given to me for picking the truck up out of the way.

This is bogus. I did not drive anywhere close to 99miles. I would like a full refund of additional charges please. This is an unfair and wrong charge. I did not expect to be treated like this from Budget because I have been a previous customer who is why I chose to go with Budget and not Uhaul.

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6:53 pm EDT

Budget Rent A Car refund delay of canceled reservation

I reserved a car online and went with the pre pay option to save money. Online it states that if you need to cancel for any reason it’s not a problem. Budget will charge you $10-50 cancelation fee depending on the circumstances and refund your money as soon as possible. I canceled and was told that it would take 7 days to refund money. I asked why so long for an electronic transfer? Its just money they took out that they will resubmit to my account.

I’m still waiting on my refund. When I spoke with a rep today she told me it may take up to 10-15 days because the processing is behind because of the holidays. Do not pre reserve your vehicle online with a credit or debit card. They will charge you and you won’t know when you will get your money back. Place a reservation for the car without prepaying it.

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8:04 pm EDT
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Budget Rent A Car over charge on rental

My family rented a Hyundai Sante Fe to take our daughter from Illinois to California for medical treatment. from our
Budget facility.
The car was to be ready before noon but they did not have it ready until 4:30PM., which added to our pressure to
get to her appointment and make up for lost time.
When we returned about 10 days later, at 3AM, we had to wait for the car wash to open
at 8:30AM to wash and clean the inside, which took about an hour. If it wasn't clean, we
would have to pay a fine to Budget. We had driven all night.
The rental facility was open around 8AM. We took the car back by 9:30 and the company charged us for an entire extra day. We
talked to customer service and told them that they were hours late getting our rental to us that we thought
they should be fair with us on the return. They would not budge.

I sent a letter to Mr. Nelson CEO, at the company on December 16th 2010 but have not received a reply to date.
I tried calling their corporate office but kept getting caught up in a telephone maze, or if I got a person, they just sent me back to customer service who will not help. We are more than frustrated that a company's corporate office will not respond.

To top things off, our daughter was very ill and when we returned, we found that there wasn't even a
spare tire in the car! We had traveled over 1500 miles each way and over desolate areas and desert at night. The
facility we rented from knew we were traveling a great distance but didn't take the time to assure our safety.

We have tried numerous times to find a way to contact the CEO's office, and there appears to be no way through Budget to get a response from those who run the company.

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4:08 pm EST
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Budget Rent A Car would not let me pay for bill

I was in an auto accident in calgary, rented a vehical to return to edmonton, got told there would be no drop off fees for the nonreturn of the car to the exact location I rented from. I returned to Edmonton and tried to drop the rental off at an Edmonton location. I was told by staff that I could not pay for the rental becasue I rented it from a budget that was owned by a different person and edmonton could not foreward the payment to calgary. I was also told that I did not preauthorize a return for the vehical in another city, but they (management in "calgary") were willing to waive any drop fees but I would have to return to calgary if I wanted to pay for my rental: if not they were going to charge my credit card. I do not want my credit card charged, I had cash and a debit card to pay for the rental. Budget refused to allow me to pay for my bill.
I was going to rent a cobalt from them but the vehical had a crack in the windsheild that was not listed on the damage report PLUS one of the headlights was discolored and full of humidity and you could not see the headlight properly. The inside windsheild had foot prints on the passanger side (inside windows were not cleaned), all 4 car matts were flipped upside down so they looked clean, but when you turned them over they were full of mud, hair and other things.
Calgary is 3 hours away, I cannot drive a 6 hr return trip to pay for a bill and was told I may be able to make payment at another city but becasue the owner of the calgary vehical told the edmonton location to not accept payment the charge will occur on a credit card that is suppose to be only used for id purposes. Not impressed: I can pay off my credit card with the cash I offered to Budget but why should I have to pay for the rental with a credit card instead of using cash or debit? I cannot figure out how to log a complaint on-line through budget, found this site and will start my complaint by posting here...

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Update by christinehamm
Mar 09, 2011 6:52 pm EST

Hey Budget! What about my air miles?! I was suppose to get Air miles for my rental... Where are they?

:(

Update by christinehamm
Mar 08, 2011 11:08 pm EST

;)

no prob... im acually a person who makes mistakes...

I'm just frustrated i couldnt pay cash for bill as discussed when i rented the vehical... There are alot of things now-a-days that are hard to pay for with cash... buying a car is one of them! Did u know dealerships wont take cash? :)

Update by christinehamm
Mar 07, 2011 10:29 pm EST

hey! yes i told everyone on my initial complaint about the matts...
sorry, sorry... i guess i may have his comment mixed up with a comment made via computer (other site?) turns out person leaving comments was a employee of the buisness that was being complained about... guess thats a no-no...

should have said something along the lines of:" Dont understand your questioning/comments about flipping matts... why wouldnt a person notice matts were flipped: they LOOK different AND I took the time to vacume out my rental... Im guessing some people dont?"

again, sorry 4 mixup... guess i should have reread what his username was and what all the comments were... BUT
I'm still not impressed about not being able to pay for my rental when it was dropped off... Condition of that and other vehicals at the rental center i guess are secondary complaints...

Update by christinehamm
Mar 07, 2011 4:27 pm EST

Dear Stealth: read what King wrote "...why in god's name YOU turned the floor matts...". He was wondering why I turned the matts...
Dear King: I never turned the matts, "budget" received the car back with its matts exactly the same way as when i rented the vehical.

I do notice none of you (employees or friends of Budget employees) asked me how else i know the car was not cleaned prior to me renting it... I'm assuming you made a few guesses, or you may not regularily clean your vehicals.

Dear va_girl: your right... US retailers do treat their customers different, they seem to want to make money AND keep buisness... in Canada it seems they are more focused on just the money part and make assumptions that because they are such a big chain, buisness will just keep coming to them.
And maybe thats true to a point: but more and more people are becoming aware of how individuals are treated by larger companies, partly because of sites like this. And there are people like me who vent politely about things, and others who find the need to use nasty words to get their points across.

Well: feel free to dish it out to me, i LOVE to hear the things you have to say, all comments are taken with a grain of salt!

so... figured out how i know the car wasnt cleaned out?

I guess the Cobalt has now been pulled from service (or will be when it is returned from the customer) and the proper repairs will now happen too, huh? :)

Update by christinehamm
Mar 06, 2011 5:25 pm EST

What? If you know all the mats were turned, you either: 1)work where i dropped off the car or 2)you work where i rented the car from and u know they turned all the matts upside down (they didnt vacume after previous renter: matts were turned upside down to cover dirt ). In either case: why were there footprints on the inside of the windsheild on the passenger side? I had to clean them off the evening i rented the car... I know the car was NOT cleaned out proper prior to me renting it. I'm also wondering now if the Cobalt that was first rented to me (when i first picked up the rental, all paper work was filled out for me to rent the Cobalt BEFORE a concern was discovered to do with possible safe operation of that vehical: all paperwork that was filled out was shredded by a Budget emplyee and "retyped" to show i was renting a different vehical) was properly repaired before being put back into usage. Complaints were noted about the car INCL a concern that is possibly hazardess to the safe operation of the vehical... If you know of the mats being turned around then maybe you can find out if the repairs were completed to the Cobalt PRIOR to it being rented out in/from Okotoks location...
Ask me how else i know the car was not cleaned out proper prior to me renting it from Okotoks...

Update by christinehamm
Feb 26, 2011 12:16 am EST

At first i was going to reply to your comment "lol!" thinking you were being sarcastic... what you may not be aware of is that i confirmed from point of rental i could pay for charges in cash when i dropped off the car and avoid my credit card being charged. I was told they would still retain my credit card information in case of damages or such things as traffic violations. I am complaining about the fact that Budget should accept payments from clients as "Budget" and not an independantly owned buisness. I am thankful that the manager or owner of the location waived non city drop off fee's, i just dont like the fact that "Budget" would not accept my money.

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va_girl
Norfolk, US
Mar 06, 2011 9:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Wow! Canadian car rental locations must not be as reliable as American...haha

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King1970
Orlando, US
Mar 06, 2011 8:25 am EST

I'm still trying to find out why in god's name you turned the floor matts ? IDIOT.

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Hal Edwards
, CA
Feb 25, 2011 11:04 pm EST

I think you must be one of those unreasonable type of people that has only there own wants in focus at all times. If one station is seperate from another owned station, does that not seem reasonable for the owner of the car to recieve the payment via the source that you gave him, in this case a credit card? I think if it had been the other way around and you had left cash in Calgary, you would have insisted on paying with a Credit card and wanting your cash back. People like you are just impossible people to please and should take the stick out of your ###, it is more comfortable that way for everyone!

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1:54 am EST
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Budget Rent A Car horrific customer service-missed plane

I am livid and have never received such poor customer service in my
life. I have always had pleasant experiences w/ National, Avis and
Budget, but this time I chose Budget. I picked up a car from Budget out
of the Santa Domingo, Dominican Republic office on November 16th 2017.
It was rented through the Internet at a rate of apx 30.00 per day. When
I went to obtain my car there was a customer service person
there-female-that checked me in--she assured me the car would be full of
gasoline and would not be red.

As a single person traveling cross country to meet my fiance I did not
want a red car for safety reasons.The attendant-male- that gave me an
orientation of my car--which turned out to be RED and had only 1/2 a
tank of gas-wrote on the paper that the car had a little more than 1/2
tank of gas.

Bear in mind I had been on a "Red eye" from California and had been in
airports and on planes for about 11 hours. I was very jet lagged. I
questioned him as to why he had indicated on the paper that it was over
1/2 full. He said not to worry it was the same as half full. I told him
I was promised a full tank and a different colored car.(I would be
driving cross country and wanted to have as much gas as possible. He
acted frustrated, as he had already put my luggage in this one, and
said we could change cars. I was ready to pass out at this point. Just
wishing to be on my way before nightfall for safety reasons---I said
don't worry about it. He pointed to where I could get gas.

When I returned the car on Dec 1st there was a problem. Before
returning the car we filled it up to half full just before getting into
the airport.We arrived in more than enough time to catch my flight and
get my connecting flight.However the customer service person wanted more
money for the "deficit gas". I explained the previous scenario to her
and then to her supervisor-also female- who was eating french fries at
the desk in front of me. They did not care--They went round and round
with me for at least 25 minutes and then we decided to fill it up to
where they wanted it. I feel this was a tactic to just have us say
forget it and pay the high price that is tacked on for a the extra gas.
They knew what time my flight was and figured I would not put up a fuss-
My fiance went and put more gas in the car. I got in line for my flight.
As a result of this hassle these Budget customer service agents gave me,
I missed my flight.

I had to pay a change fee of 100.00 to jet blue and I had to spring for
an expensive hotel near the airport that evening- 185.00.(Quality Inn)
285.00 +15 for the gas and about 50.00 for food. 351.00--The of course
the rental of my car $302.01--Turned out to be a 753.01 car rental!
Such a deal!

To top it all off, my fiance and I were mugged as we walked to get food
near the hotel. Luckily I was able to make it to the hotel and my fiance
and the hotel manager handled the problem. needless to say this was a
really bad experience. The c.s. people at budget were horrible and
relentless over a sum that amounted to probably no more than $50.00 that
they would have been making. I think it cost us about 15.00 to fill it
up.I know that if you were traveling you would not have liked to be
treated like this.Times are hard, but it is my philosophy that every
customer counts and the way that you treat people really does matter. At
the very least, I would like to be compensated for my expenses.

Your prompt attention to this would be very much appreciated. It may
seem like a small thing to you, but when your vacation memories are
ruined it is a big thing. I'm sure you understand and will look forward
to your reply.Good communication and customer service, as I'm sure you
know, goes a long way. By the way I'm fluent in Spanish too--It was not
a misunderstanding. I feel like I was mugged twice. The bandits didn't
get anything, but Budget cost me a substantial amount.

It's also really about the principal and how horrible I felt after this
experience. Thank you.

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Traveler50
Chattanooga, US
Aug 29, 2011 10:09 pm EDT

Budget is a JOKE! Had reservation for mid size car. Individual/ part time gang member at the counter tells me "You don't want that car. I'm gonna put you in a larger car for just $10 more/day". I said no thanks. After going back and forth with this "you don't want this car" 3 or 4 times he says, "We don't have a mid size car. You'll have to wait 50min. for one." Continues trying to "sell" me on a larger car. The guy gets an attitude because I'm not "buying into" his offer. I simply waited for the mid size to show up. More Attitude filing out the paper work. I will NEVER rent from this car company again. You get what you pay for.

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Ourry
, US
Jan 10, 2011 5:12 pm EST

On the 23 November 2017 I got a courtesy car at Budget Car Rental, on 24 the car was parked as I was not feeling well and didn't even get to work, on 25 the car was swaped at the Fouways Branch for a manual. I got a Yaris because they did not have a car in my class at that point. The car was driven for from the airport to Randburg, on 23 and from Randburg to Fourways on the 25th the petrol was 3 quaters full upon return. When they did have a car in my contracted class I was called to pick it up a Corolla, which was returned on 19 Febraury. The Airport Branch is refusing to give me back my deposit claiming I instead owe them monies. Both cars are Toyotas which is renowned for being fuel efficient, how can this be. Besides it's not my fault that they did not have a Manual, in the Class I initially signed up for. I am very unhappy with the explanations given, and would like to take this up.

Valerie
Valerie
, US
Jul 18, 2008 5:25 am EDT

I rented a car from Budget rental in May of 2017 and my son and I were involved in a single car accident, because the entire wheel came off the vehicle. We ended up going across the highway onto oncoming traffic.

No one could be reached by contacting the emergency number and this left my son and I stuck on the highway for 2 hours.

To add insult to injury they charged me for an extra day and had the nerve to call a month later asking if we were ok.

Trying to record the conversation is not good business.

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macey
hoboken, US
Sep 04, 2009 11:33 am EDT

Beware of doing business at the Seattle Airport Budget Rent a Car. I came with a travelocity agreement in hand for a compact car for $44 a day. The guy at the counter stated that they had no compact cars. I said thats fine they could give me economy and honor my reservation price. The worker stated that it would be an upgrade and an extra $20 a day! I was confused? So what was this Travelocity reservation good for? And why were they not honoring my reservation? I finally gave up and got a car for the extra $$. It was that or risk arguing until I missed the wedding I was attending. On top of this they ended up charging me for insurance after telling them I did not need any. Unfortunatley I signed a contract which I was told the charges would change upon me returing the car. They never did. I have tried customer service many times. They are not willing to help my situation and have been hung up on once. I horrible experience with this company. I will never rent from Budget again, nor will I let anyone I know...

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K Swanson
Scottsdale, US
Mar 26, 2011 3:38 am EDT

I booked a car rental through your organization ( Hotwire Itinerary [protected] ) and picked up my car in Orlando. The Budget Car Rental confirmation number was 24706341US2. I returned the car in Pensacola on the date required and thought everything was paid for. I just received my VISA bill and was surprised to see a $139.57 charge by Budget in Orlando. Did I miss something or did Budget charge me incorrectly?

Do I challenge the Budget charge?

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Grabble536
, US
Sep 28, 2010 7:01 am EDT

I rented a VW Golf (no power stearing or aircon) for two days (the car was the least expensive, on my request as I needed it only to travel to work while my vehcile was in for repairs), traveling just over 100km for the two days. I was quoted R469-94 for the two days, being assured (telephonically by the head office booking agent and the branch upon collection of the vehicle) that I have 200km free per day.

They deducted R870-94 in fees, which took multiple emails and call to atempt to resolve (I had to email their own system generated contract to them!). Their solution to the problem - pass the blaim to the branch, deny the twice assured verbal agreement of 200km free per day, and bill me R655-97 - this makes them the most expensive, unreliable car rental agency I have ever had the displeasure of dealing with, as well as feeling letdown by a brand I though to be reliable and trustworthy.

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Amos G
Marianna, US
Feb 20, 2012 4:12 am EST

After getting off the plane we waited in line at the Budget counter for over 3 hours! They did not have the jeep we had reserved so we accepted a sedan. The person at the counter told me that if I did not let Budget put the gas in on return I would have to wait in line when I brought the car back. It felt like blackmail, “use our gas or wait in line for another 3 hours when you return the car”. Several people behind us were told to take a taxi and call back in a few days to see if any cars were available. The people behind the Budget counter acted like they simply did not care. I will never use Budget rental cars again.

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JamieGorb
, US
Jun 27, 2011 3:13 pm EDT

In November 2017, I used 23, 186 airline miles to book a rental car to visit family for the holidays. The miles would only cover two day rental, so in early Novermber 2017 I called Budget reservations at [protected] to extend it to four days and pay for the remaining two. The customer service rep. said he could only add a separate reservation for the remaining two days and that I would need to check the car back in at the rental office before the end of the second day. In other words, I would be required to drive six hours round trip to "check in" the car since Budget's computer system did not have the capability to combine the reservation with the airline miles and the additional two days; and company policy required that the car be returned at the end of the first reservation. He recommended that I call the Green Bay, WI rental office directly for further assistance. I called Green Bay Budget office directly on November 11, 2017 and spoke to the manager, Ronette. She confirmed it would be no problem to extend my reservation to 4 days and she would take care of it. I arrived at Green Bay, WI Budget office on December 23rd only to find that the system and the manager did NOT have the capability to change my reservation from two days to four and that they needed to charge me penalty fees in the form of a higher rate for the addition two days since I was "changing my reservation". How could I be changing my reservation when the manager confirmed it was taken care of? The Green Bay office manager was very appologetic and explained these were unfortunate "system constraints and company policy" and she had no way of resolving it. They explained that with using my 23, 186 airline miles, my four day rental would cost me $140.65; however, if I was a "walk-up" without a resveration or airline miles, my cost would be $137.61. Yes, that is correct - my cost was actually MORE by using airline miles. I lost 23, 186 airline miles that I could have used elsewhere. My cost should have been 50% of the total, not more than the total cost of a "walk-up".

If this were not enough, I had a family crisis on Christmas Eve and needed to travel home to KY immediately. I frantically called [protected] customer service to confirm if I could drive the car to KY and return it the next day, December 25th, rather than returning it to Green Bay on December 27th. For thirty minutes I was given the run around by reps. that could not find my information, or could not assist me with my request. I finally reached the Louisville, KY office at Louisville International Airport where I planned to drop the car. The gentleman on the phone in Louisville Budget office said it would be no problem to bring the car to Louisville office and there would be a charge of about $115 to do this. He also confirmed that if I returned the car prior to 2:30PM, I would be refunded the two days that I did not use. My $115 estimated fee turned into $212.78.

I arrived at Louisville International Airport around 5:00PM on December 25th -too late to get two days refunded, but certainly was entitled to one day refunded. When I arrived, there a different man behind the desk than the one that I had spoken to the night before. He seemed to have many issues with the computer system (same as the women in Green Bay). When I asked for a refund for the day that I did not use he said I was not entitled to it because I was a "pre-pay". I asked, "what is a pre-pay?". He said since I paid for the rental car when I rented it versus when I returned it, I am not entitled to a refund of any kind. He said as the customer I was "responsible for informing" the customer service rep. the night before that I was a "pre-pay" since this is not something that the Budget Louisville office could see in the system when pulling up my rental record. He then proceeded to tell me that the term "pre-pay" is a very common term in the rental car industry that everyone who rents cars is familiar with. He then emphasize again I should have known this and it was my responsibility to use the term "pre-pay" and not Budget's to know this from the reservation system. I was shocked by his comments, insulting behavior, and poor customer service.

I have been renting cars for over twenty years and I have never had such a horrible experience. According to my calculations, I lost 23, 186 airline miles, two free days of car rental, and some % of the difference between the $115 fee I was quoted and the $212.78 that I was charged for driving the car to Louisville.

I hope that my painful experience will help Budget to truly focus on customer service and satisfaction.

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david452
, US
Apr 04, 2012 1:35 am EDT

also the people that work there are liars and bullies. employees there are snakes who bully co-workers and customers. Bottom of barrel type con-artists work there. It's a very bad place

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david452
, US
Apr 04, 2012 1:30 am EDT

avis budget is a very bad company- they scam EVERYONE from the sales agents to the customers. They are full of scam artists and the entire company is run very badly. The managers there are really awful, and liars. They do need to be exposed for everything they are and represent. One of the worst companies out there.

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11:16 am EST

Budget Rent A Car bait and switch

On 1-6-11 I rented a car for 113.83 till 1-10-11. I called budget on the 10th to check the price to extend my rental. The reservation agent at the [protected] told me that from 1-6-11 thru 1-13-11 it would only cost me 123.63 plus a 10.00 extension fee. I asked him over and over if it was only a 20.00 difference for the extra 4 days to rent the car and he said YES. I asked if I would receive another confirmation email and he told me yes. i never received that. On 1-13-11 I returned the car to find that the rep lied to me and the charge was now 226.27. I complained to the store and they told me to contact the toll free number because that's who I talked to. i spoke with them and asked them to pull the recording. The funny things is they said since I called the toll free number that went over seas they could not pull the recording. How great is that. So this rep tell me a price and when I got to return the call I am charged a higher price. So I get charged NSF at my bank.Plus the extra 100.00 and the sad thing is the company would not help me at all. This is a horrible way to treat customers. Never will I use them again. I even filed a complaint with the BBB and they didnt help me.Please beware!

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Budget Rent A Car overcharge

Budget Car rental out of toronto airport agreed to a 3 month rental with a confirmed mileage. We did not exceed that mileage.

Budget however on a montly rental cycle inserted a low mileage for the last month and then hit us with an excess mileage charge of $1000.

Budget refuses to respond to our emails except to "pass them on"

This became Budget case #3462823 with a rental confirmation #08599125au for those who are sceptical

Grahame Abbott

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, AL
Dec 27, 2010 12:47 pm EST

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7:41 pm EST

Budget Rent A Car bad return policy

I am writing to advise you of a multiple problem rental encounter. I have never used Budget before and this is my first experience. Let me compliment all your personnel who spoke to me face-to-face. Each person whether employed directly by Budget or through a partner arrangement were polite.

As per my agreement, I attempted to contact the Dispatching Dealer at [protected] on Saturday, November 20, 2010. I attempted to contact this number approximately 20 different times on this date from 9:00am CT through 7:00pm CT. Each time I received an answering message which told me to contact the National Budget Toll Free Number. I was unable to leave a message On Sunday, November 21, 2010, I again attempted to confirm my truck and trailer reservation. However, I was unable to make contact with the Dispatching Dealer. At this time, I decided to call the 800 Budget number. I was advised by the operator that the rental was confirmed but that I should continue to attempt contact with the Dispatching Dealer. I continued to attempt contact through that day but was unable to make contact.

According to the rental contract, the truck and trailer were to be picked up at 10:30am, Monday, November 22nd. Since I had been unable to make contact with the Dispatching Dealer, we arrived early to the location at approximate 10:10. During the signing of the contract, two separate phone lines were ringing. One of the lines were never answered and received no discernible voice mail. The other line was answered and responses seemed to be in relation to Self Storage business. My hypothesis is that a separate line exists for Budget rental customers and this is why I was unable to confirm reservations.

Upon arrival we were told that Community Self Storage had a truck as requested but no trailer. The representative at Community Self Storage was highly apologetic but advised that Budget was not her employer. That it was my responsibility to drive to another location on Hwy 98 and retrieve the trailer from that location.

During inspection of rental truck, it was discovered that no moving blankets were supplied. It was a clear expectation during my rental request that moving blankets would be available. The move was to assist my elderly grandmother (81) to move from Mississippi to Texas to live with me. Some of her belongings are over 50 years old and 2 of them are antiques. These moving blankets would have relieved a little bit of stress from the situation. Unfortunately, Budget did not supply these.

Additionally, an inspection of the Dolly provided revealed a large tear in the strap and appeared to be unsafe to use. We did use the dolly but it was not without trepidation.

After inspection, the truck was driven to 6497 Hwy 98 West in Hattiesburg, Mississippi to retrieve the auto trailer. While there, a locking mechanism was purchased for $13 dollars. This lock did not work on the back of the truck and I fully expect to be reimbursed for this cost plus tax. The salesperson, Kay, assured me this lock worked with the truck rental.

I advised Kay at the 98 West location that if the truck was driven over 44 miles an hour a violent shaking took place and I was concerned for my safety and others on the road. Kay advised she did not work for Budget. She explained that sometimes Budget trucks did that and for me to have someone look at it if I felt unsafe. She also advised there were no other trucks available.

On Wednesday, November 24, 2010, an attempt to deliver the truck was made to the Destination Dealer. The worker there refused to take the trailer because he did not have a space for the trailer. Again, we were reminded that Morningstar Mini Storage Plano did not work for Budget. On the contract, Budget indicated the Destination Dealer at the address 5920 West Plano Parkway, Plano, Texas, 75093; dealer number 750930. Why did a legal contract contain this address if the dealer was unable to accept the trailer and has not accepted trailers for some time?

At this point, a call was made to Customer Service at [protected]. My first attempt at conversation was met with the phone being hung up on me before an amicable decision. My second attempt was not met with better results. Individuals answering the customer support line were hostile. My simple request to speak with a manager took 18 minutes to process and I did not receive a manager. The person who answered the phone was a second line employee who repeated multiple times that it was the responsibility of the renter to return the truck to Budget. Repeatedly, I explained to him the truck and trailer were at the designated Destination Dealer as written in the contract. His response continued to be that I had to return the truck and trailer to Budget. When it was remarkably clear that I would be charged more money if I did not do as I was told, the truck and trailer were driven less than 3 miles from the Destination Dealer. Why could the Budget dealer not come get the truck?

It is my understanding after speaking with your phone representatives and on-site personnel that erroneous information is routinely communicated on the contract agreement. When the contract is written, a database pulls the nearest location according to zip code. No attempt is made by Budget to ensure this location is actually able to accept a truck and/or a trailer. In this day and age, I can not understand why partnerships are not required to login an internal Budget system and advise if space is available. In this instance, the Destination Dealer knew well in advance his trailer spots were rented for several months. He attempted to contact me but was only given my work number not my cell number. A search on google.com provided a plethora of similar stories. This process is broken and I would recommend some adjustment be made.

Overall, I have to say this is the worst customer service experiences of my life. While I am happy that my 81 year grandmother is living with me now, I am forever mentally scarred by the way Budget has treated such a life-changing experience. Our family should have spent more time with one another to ease the burden of moving. Unfortunately, due to Budgets poor business model, our family spent an enormous amount of time and energy dealing with Budgets inefficiencies. I hope everyone at Budget enjoyed Thanksgiving. Our family was unable to enjoy our meal on Thursday due to Budgets disorganization.

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Budget Rent A Car rental return policy

I am writing to advise you of a multiple problem rental encounter. I have never used Budget before and this is my first experience. Let me compliment all your personnel who spoke to me face-to-face. Each person whether employed directly by Budget or through a partner arrangement were polite.
As per my agreement, I attempted to contact the “Dispatching Dealer” at [protected] on Saturday, November 20, 2010. I attempted to contact this number approximately 20 different times on this date from 9:00am CT through 7:00pm CT. Each time I received an answering message which told me to contact the National Budget Toll Free Number. I was unable to leave a message On Sunday, November 21, 2010, I again attempted to confirm my truck and trailer reservation. However, I was unable to make contact with the “Dispatching Dealer”. At this time, I decided to call the 800 Budget number. I was advised by the operator that the rental was confirmed but that I should continue to attempt contact with the Dispatching Dealer. I continued to attempt contact through that day but was unable to make contact.
According to the rental contract, the truck and trailer were to be picked up at 10:30am, Monday, November 22nd. Since I had been unable to make contact with the Dispatching Dealer, we arrived early to the location at approximate 10:10. During the signing of the contract, two separate phone lines were ringing. One of the lines were never answered and received no discernible voice mail. The other line was answered and responses seemed to be in relation to Self Storage business. My hypothesis is that a separate line exists for Budget rental customers and this is why I was unable to confirm reservations.
Upon arrival we were told that Community Self Storage had a truck as requested but no trailer. The representative at Community Self Storage was highly apologetic but advised that Budget was not her employer. That it was my responsibility to drive to another location on Hwy 98 and retrieve the trailer from that location.
During inspection of rental truck, it was discovered that no moving blankets were supplied. It was a clear expectation during my rental request that moving blankets would be available. The move was to assist my elderly grandmother (81) to move from Mississippi to Texas to live with me. Some of her belongings are over 50 years old and 2 of them are antiques. These moving blankets would have relieved a little bit of stress from the situation. Unfortunately, Budget did not supply these.
Additionally, an inspection of the Dolly provided revealed a large tear in the strap and appeared to be unsafe to use. We did use the dolly but it was not without trepidation.
After inspection, the truck was driven to 6497 Hwy 98 West in Hattiesburg, Mississippi to retrieve the auto trailer. While there, a locking mechanism was purchased for $13 dollars. This lock did not work on the back of the truck and I fully expect to be reimbursed for this cost plus tax. The salesperson, Kay, assured me this lock worked with the truck rental.
I advised Kay at the 98 West location that if the truck was driven over 44 miles an hour a violent shaking took place and I was concerned for my safety and others on the road. Kay advised she did not work for Budget. She explained that sometimes Budget trucks did that and for me to have someone look at it if I felt unsafe. She also advised there were no other trucks available.
On Wednesday, November 24, 2010, an attempt to deliver the truck was made to the “Destination Dealer”. The worker there refused to take the trailer because he did not have a space for the trailer. Again, we were reminded that “Morningstar Mini Storage Plano” did not work for Budget. On the contract, Budget indicated the “Destination Dealer” at the address 5920 West Plano Parkway, Plano, Texas, 75093; dealer number 750930. Why did a legal contract contain this address if the dealer was unable to accept the trailer and has not accepted trailers for some time?
At this point, a call was made to Customer Service at [protected]. My first attempt at conversation was met with the phone being hung up on me before an amicable decision. My second attempt was not met with better results. Individuals answering the customer support line were hostile. My simple request to speak with a manager took 18 minutes to process and I did not receive a manager. The person who answered the phone was a “second line” employee who repeated multiple times that “it was the responsibility of the renter to return the truck to Budget”. Repeatedly, I explained to him the truck and trailer were at the designated “Destination Dealer” as written in the contract. His response continued to be that I had to return the truck and trailer to Budget. When it was remarkably clear that I would be charged more money if I did not do as I was told, the truck and trailer were driven less than 3 miles from the “Destination Dealer”. Why could the Budget dealer not come get the truck?
It is my understanding after speaking with your phone representatives and on-site personnel that erroneous information is routinely communicated on the contract agreement. When the contract is written, a database pulls the nearest location according to zip code. No attempt is made by Budget to ensure this location is actually able to accept a truck and/or a trailer. In this day and age, I can not understand why “partnerships” are not required to login an internal Budget system and advise if space is available. In this instance, the “Destination Dealer” knew well in advance his trailer spots were rented for several months. He attempted to contact me but was only given my work number not my cell number. A search on google.com provided a plethora of similar stories. This process is broken and I would recommend some adjustment be made.
Overall, I have to say this is the worst customer service experiences of my life. While I am happy that my 81 year grandmother is living with me now, I am forever mentally scarred by the way Budget has treated such a life-changing experience. Our family should have spent more time with one another to ease the burden of moving. Unfortunately, due to Budget’s poor business model, our family spent an enormous amount of time and energy dealing with Budget’s inefficiencies. I hope everyone at Budget enjoyed Thanksgiving. Our family was unable to enjoy our meal on Thursday due to Budget’s disorganization.

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Budget Rent A Car Customer Reviews Overview

Budget Rent a Car offers a variety of rental services for customers seeking transportation solutions. Their fleet includes a range of vehicles from compact cars to larger SUVs and vans, catering to different needs and preferences. Customers can rent cars for varying durations, from short-term to longer-term leases. Additional options such as insurance coverage, GPS navigation, and child safety seats are available to enhance the rental experience. Budget operates at numerous locations worldwide, providing accessibility for travelers seeking vehicle rentals both domestically and internationally.

Budget Rent A Car In-depth Review

Pricing and Value for Money: Budget Rent A Car offers competitive prices and excellent value for money. Their rates are affordable and often lower than other car rental companies. They also provide various discounts and promotions, making it even more cost-effective to rent a car from them.

Vehicle Selection and Availability: Budget Rent A Car has a wide range of vehicles to choose from, catering to different needs and preferences. Whether you need a compact car for a solo trip or a spacious SUV for a family vacation, they have options available. The availability of vehicles is generally good, ensuring that you can find a suitable car for your desired dates.

Customer Service and Support: The customer service and support provided by Budget Rent A Car are commendable. Their staff is friendly, knowledgeable, and always ready to assist you with any queries or concerns. They strive to provide excellent customer service and ensure that your rental experience is smooth and hassle-free.

Booking Process and Ease of Use: The booking process with Budget Rent A Car is straightforward and user-friendly. Their website, www.budgetinternational.com, is easy to navigate, allowing you to quickly search for available cars, compare prices, and make a reservation. The entire process is efficient and can be completed in just a few simple steps.

Rental Policies and Terms: Budget Rent A Car has transparent rental policies and terms. They clearly outline their terms and conditions, including insurance coverage, fuel policies, and mileage limits. This transparency helps you understand what to expect and avoid any surprises during your rental period.

Vehicle Condition and Cleanliness: The vehicles provided by Budget Rent A Car are generally in good condition and well-maintained. They undergo regular inspections and maintenance to ensure that they are safe and reliable. Additionally, the cars are cleaned thoroughly before each rental, ensuring a clean and comfortable driving experience.

Additional Services and Features: Budget Rent A Car offers various additional services and features to enhance your rental experience. These may include GPS navigation systems, child seats, and roadside assistance. These additional services can be added to your reservation for a convenient and customized rental experience.

Locations and Accessibility: Budget Rent A Car has numerous locations worldwide, making it convenient to rent a car wherever you are. Their rental locations are strategically placed, including airports, city centers, and popular tourist destinations. This accessibility ensures that you can easily pick up and drop off your rental car without any inconvenience.

Overall Experience and Satisfaction: Overall, renting a car from Budget Rent A Car is a satisfying experience. Their competitive prices, wide vehicle selection, excellent customer service, and user-friendly booking process contribute to a positive rental experience. The vehicles are well-maintained, and the additional services provided further enhance the overall satisfaction.

User Reviews and Ratings: Budget Rent A Car has received positive reviews and ratings from users. Customers appreciate their affordable prices, reliable vehicles, and helpful customer service. These reviews and ratings reflect the overall satisfaction of users who have rented cars from Budget Rent A Car.

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